...Fundamentals of Effective Communication in the Workplace Deanna Suntaree Strayer University BUS 100- Introduction to Business Professor: Dr. Theodore S. Gorczyca November 7,2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are essential in the workplace. The definition of effective communication is by sent to the sender through a communication channel to a receiver, or to multiple receivers. The sender must encode the information message appropriately to have the receivers to decode the message to understand what its meaning and significance. Communication involve with good listening skill as well as the behaviors, verbal & non-verbal communication, by using channel. According to Business Communication Chapter, “The key issue of effective communication is noise because the message you send to be different from the message your audience understands. Some experts define noise in terms of communication barriers, due to the communication barriers.” It is also the effective communication challenge. (Kelly/Mcgowen/Williams, 2013) My administration assistant job has continued to provide me with plenty of opportunities to learn and grow in my business communication skills. I usually communicate with many different people in the International Organization. Some are aggressive people who speak louder than others, interrupting others, bullying, Using sarcasm, patronizing or intimidating body language. Some are passive-aggressive which often...
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...uTo: Singapore Zoo’s Marketing Department Jeannette Cheng (3) SUBJECT: Businesses for Families Mark Award Seminar Group 9 Dear Marketing Department Director: Congratulations! You have been awarded the Businesses for Families Mark Award by the Businesses for Families Council (BFC)! This award is a family-friendly business accreditation that rewards businesses which go an extra mile in establishing family-friendly practices and are successful in doing so. Your organisation is among the 30% of businesses that has fulfilled the accreditation criteria. Product Mix Your company has offered a range of products and programmes that target families, such as regular family camps, nature talks and educational outreach programmes (“Living Classroom”). In addition, your company also has a loyalty programme, called the “Friends of The Zoo”, targeted at whole families, giving them special privileges such as free and unlimited entry for the whole year. Service Your company has trained and prepared your employees with necessary skills to assist families for instance, being trained in first aid, and handling emergency situations such as assisting lost children or helping elderly who are feeling unwell. Additionally, for those with mobility disadvantages, your company has also provided wheelchairs and motorised convenience vehicles available to help them move around the Zoo. Infrastructure Your company has facilities that accommodate the needs of families, such as building designated...
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...Fundamentals of Effective Communication in the Workplace Andrea Kornegay Gary Smith, Professor Introduction to Business November 8, 2014 Fundamentals of Effective Communication in the Workplace As a Social Worker effective communication is a vital part of our job. We communicate to receive information about a client, by listening, gaining trust, showing empathy, and giving feedback. We also communicate with others by relaying client information, setting boundaries, creating goals and drawing up written agreements. When I was employed as a social worker, I remember receiving a call of neglect. This information was received from a close friend concerned about the welfare of a young boy. I gathered as much information regarding the child and the home from this person. I immediately conveyed this information to my supervisor and asked for assistance from a coworker to accompany me as I went to conduct the investigation. When I entered the home I informed the parents of the complaint that I received, asked the parents a series of questions about what was going on in the home, listened to them, took detailed notes and informed the parents that I was here to help. I asked if I could look around the home and speak with the little boy separately. While my coworker spoke with the parents in order to gain additional information, I took the little boy in the next room and immediately knew everything was not alright. I asked him questions about his school, his friends and his family...
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...“The art of communication is the language of leadership,” said John Humes. Leadership is not a language that most people speak; it is the art of communication in which we become versed in this great language. Even the lowest person on the totem pole can work their way to the top. It all starts with an idea. I was a retail associate in a small consignment shop that consisted of just a few employees. Due to the lack of employees, there was a deficit with customer relations. There was one associate and one manager on duty. This made it difficult to communicate with customers if there were more than one. Also making it difficult to produce sales. I suggested to the owner of the store to have at two associates and one manager, at all times, with walkie-talkies to call for back up if there were customers in the store that needed more assistance. Having more associates working meant that there would be more opportunity to cover more ground with the customer. Most often, the manager on duty was in the back office working the books, hence the walkie-talkie strategy. The walkie-talkie aspect was to notify the manager on duty if there were more customers that needed assistance. One example of these ideas being successful happened all in one day. Anyone who has been to a consignment shop knows that if a person is coming to consign items, it’s hard to get the sales associates attention. Having two sales associates was a step in the right direction; however, there were two...
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...kin31937_ch.02.qxd 10/23/06 2:06 PM Page 11 THESIS SENTENCE TEMPLATES A thesis sentence is a sentence in the introduction that tells the reader what the topic or argument of the essay is. Experienced writers have little difficulty writing thesis sentences. This is because they have read and written thousands of them. You, the emerging writer, don’t have it so easy. So, you have to accelerate the process. You do this via thesis sentence templates. A thesis sentence template is the basic machinery of a thesis sentence, what makes it work. It is like a car minus the hood, the doors, the engine, the side panels, the wheels, and the air conditioner. On that basic structure, thousands of different cars can be built. From a thesis sentence template, thousands of thesis sentences can be constructed. The introduction for any piece of writing is very important. This is where you establish a relationship with the reader. The introduction will always be read, while the body of the paper might sometimes be glossed over (not carefully read) by graders of standardized tests like the SAT® or TOEFL®. ? HOW THE THESIS SENTENCE TEMPLATES WORK Each type of thesis sentence presented in this section is followed by two or three examples of how very different thesis sentences can be written using the template. Then you will write two or three thesis sentences of your own using the template. If you find the template difficult, just do one sentence on your own. But the more you...
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...Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace 10 May 2014 In my job field effective communication is a must. I am a contractor that works for the government in the military aviation department. Without effective communication our work would cause for injury and possibly death to aircrew. Every day we use different forms of communication. Email, phone, verbal, written, and even visual communication are the types we use. Every morning when I get to work the first thing I do is check my emails. I receive emails from my supervisors, engineers, and the night shift supervisor. My supervisors usually send emails in the morning explaining in brief detail what the morning meeting will be about and what the day’s work will be like as of then. The engineer’s emails usually consist of what type of testing will be done on the specific test article. The night shift supervisor’s email consists of how night shift went, work that was done, and a pass down on things that were not completed. We have a work cellphone on us at all times. Anytime something urgent comes up where it cannot wait for email or to find the person we use the cellphone. We usually use these when we are trying to fix and aircraft that’s trying to fly right at that moment. Verbal communication happens more so than any other type. We use verbal in all our meetings...
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...Running Head: FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE Fundamentals of Effective Communication in the Workplace Effective communication is widely believed to be among the most critical organization success tools due to the fact that, it creates a platform for companies to link their different business functions (Guffey & Almonte, 2011). In addition to this, effective communication helps in the creation and continuous strengthening of business relationships. For instance, a manager can succeed in fostering strong relationships with his subordinates by simply ensuring that he communicates with each employee in an effective manner. This subsequently renders an explanation as to why there is a general consensus that, effective communication is one of the key forces which normally propel a firm to realize its corporate goals and objectives (Guffey & Almonte, 2011). A time I experienced effective communication in my workplace My government contracting job has continued to provide me with plenty of opportunities to hone my business communication skills. This can be evidenced by the fact that I usually communicate with many contractors on a daily basis, with a view of ensuring the timely delivery of goods and/or services ordered from them. I can thus assert that my job entails collaborating with other personnel in order to ensure my companies supply...
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...Fundamentals of Effective Communication in the Workplace 1 Assignment 1: Fundamentals of Effective Communication in the Workplace Melissa Rogers November 10, 2014 Business 100: Intro to Business Dr. McChesney Fundamentals of Effective Communication in the Workplace 2 Effective communication is more than just the exchanging of information from customer to business and from business to customer. To have effective communication, one must be accustomed active listening, control of tone of voice, understand and anticipate expections, analyze the education level of the customer to assist with use of the right words, provide complete information, show interrest and avoid interrupting. Working in a call center for Verizon Wireless handling customer service provided the right environment to have to practice effective communication. Through training and on my own, it was stressed in this field of work of its importance. Communication is the key to being successful. While in training, I was required to listen to incoming calls from customers and take notes of employees while they were working. The older woman I was paired with had been with the company for a very long time and understood the in's and out's of the business very well. She explained how important it was to have effective communication skills especially since everything was done in our call center was over the phone with no face-to-face interactions. I experienced her working with...
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...Fundamentals of Effective Communication in the Workplace 1 Fundamentals of Effective Communication in the Workplace Bret Hart Intro to Business February 5th, 2014 Fundamentals of Effective Communication in the Workplace 2 Getting elected to take over another project at work seemed less than exciting when I noticed that the program was not running to the best of its ability. In 2010, I was asked to take over the Demo program, meaning to monitor the inventory that was being issued out to Reps (who than used the inventory to close big deals and/or to gain business). Days into my new duty I noticed that the amount of merchandise being issued out was not being returned and/or lost. Reps were not being held accountable for the devices and there was no way to track how much inventory was being issued to each Rep. I knew this was becoming a problem and needed to be addressed immediately, so I emailed my supervisor and asked to have a one-on-one to discuss possible resolutions. During our meeting, I presented him with a Past Due Report, which would keep track of who checked out what inventory, their reporting manager, their associate director and the dollar amount of all equipment that was out in the field. I explained how the report would create responsibility, structure and the opportunity to be more successful for all who was actively involved with this program. Accountability. Since the report was approved and has now become a permanent piece of this program, Reps...
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...Fundamentals of Effective Communication in the Workplace This paper will describe a time when I have experienced effective communication in a business environment. I will also be describing three reasons why I perceived the communication to be effective, and explain the resulting impact to the business. Effective communication is “a two way information sharing process which involves one party sending a message that is easily understood by the receiving party. Effective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success” (www.businessdictionary.com). It allows both the receiver and sender to get the message effectually. It shows that they have the skills and knowledge to handle the job, (since/as) the employees are a reflection of the company. Effective communication in the workplace is a representation of what the company stands for. I work for a small IT company that has about fifty employees. What attracted me to this company was that for the last three years they have received numerous rewards for excellence in customer service. The company was also listed as one of the top small companies to work for in 2012, 2013, and 2014. This tells a lot about the company and how they strive for success and remarkable ratings. When I was called in for an interview, I was pleased to see how I was greeted at the door with smiling faces welcoming me to the company. I was nervous...
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...Fundamentals of Effective Communication in the Workplace I honed my communication skills on joining Moss Adams Accounting and Business Consultancy Company. I had already completed college when the company put up job adverts through posters. Applications were supposed to be sent through the company's website. After making my job application, I received an email notification after six hours that my application had been received. I also received a phone call inviting me to attend an interview after one week. Two days after the interview, I received a call informing me that I was among the people that had been selected for the job. I was told that the letter of offer had been sent to my email address. The letter of offer asked me to start attending training that would commence in two days and inform the company whether I could make it attend the training. I responded to the email with a message of acceptance and willingness to start attending the training immediately. Two weeks later I was deployed to work after sharing information about the travel time and career development monitoring by my supervisor. I agreed to the terms, and the supervisor introduced me to the people I were to work with in a brief meeting. Then the supervisor asked me to ask fellow workers to help me in case there was a problem. He also asked me to consult him when it was too difficult a problem to handle with my fellow workmates. He could make a phone call often to ask about my work progress and...
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...Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis. The communication channels included email, phone, face-to-face meetings and video conference. In the international environment we used to work with various dealers, manufactures, and distributors from all different countries and different types of businesses. However, I have experienced effective communication with our International customers most...
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...Fundamentals of Effective Communication in the Workplace Shelby Lorusso Professor Cheryl Cutter Business 100 May 9, 2014 * My experience of effective communication in a business environment As a mother of two I love having my kids pictures taken. I have gone to multiple studios and although they all did decent work I have been going to Picture Innovations for the last year and a half. I chose the company because I feel like they give us more amount of time in each session. I found that this helps my kids not get so overwhelmed. The last time we had a shoot we ordered about $350.00 worth of pictures. The package we order came with only 8x10 and 5x7 prints. We choose about ten different poses and we were very pleased with how they came out and happily paid the money and took our pictures home. As we were dividing the pictures up between our family, our Nana requested that she wanted all the pictures but in a 3.5x4 so she could put them in a album and flip through them whenever she missed the kids. I loved the idea and so did my mother, so I went back to the studio and told the girl working that I wanted 3 copies of every picture I had already purchased but in 3.5x4s. She was more than happy to help me. As she loaded my photos and started adding the ones I wanted to the shopping cart I noticed that the prices really jumped every time a new one was added. By the time she had added all 30 of my photos the price was $280.00. I could not believe it. I asked her if this...
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...Fundamentals of Effective Communication in the Workplace BUS 100 – Introduction to Business 09 May 2014 Fundamentals of Effective Communication in the Workplace I do believe effective communication is the key in order for a business to be successful. One of my many experiences with effective communication happened in the early morning of May 28 2012. I was working my shift at Gibson Generating Plant in Indiana. I had just gotten back to my office from a tour of the plant, when I received a call from the operator on Unit 2. He told me that the differential pressure was dropping on the unit. This is used to sense the forced air flow going to the pulverizers where the coal is grounded into a very fine powder. This air is needed to seal the pulverizers and also to transfer the fine dust up to the nozzles to fuel the fire in the boiler. We had issues with this before and had maintenance fix it. Of course, afterwards, I made sure I knew what they did to correct it. Over this holiday weekend there was suppose to be a maintenance person on call. I called him and he said that he was not coming in until morning. It was 1:30 am and I explained to him it needed to be done or we were going to lose the unit. I then called the Plant Manager and told him what was going on and that the pressure was dropping. I explained that it could not wait until this person came in. I already had the drawings and the information on this Transducer for the differential pressure. I told the Plant...
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...Fundamentals of Effective Communication in the Workplace Strayer University Intro to Business BUS 100 Professor Alethia Gardener May 09, 2015 Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or groups to reach a common goal or understanding. Communication in the workplace is essential for effective functioning of each unit and the company’s overall organizational success. Communication is needed to increase efficiency, satisfy customers, improve quality, and create innovative products ("Effective Communication," n.d.). By the end of this paper, you will review an example of effective communication being provided in a business environment, review the reasons why the communication was deemed to be effective, and how the results impacted the business. Effective Communication in a Business Environment Thinking back on past jobs, one time when I have experienced effective communication in a business environment would be when I worked in a call center for a major television provider. I was responsible for taking inbound calls from customers with interests of changing programing, upgrading equipment, and or/ bundling their television services with phone and internet service. Being such a fast paced organization and leading in technology, nothing was consistent but change. All television providers sign contracts with networks and broadcast stations in order to broadcast certain channels. Normally...
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