...Fundamentals of Effective Communication in the Workplace Alicia M. Washington Johnson Strayer University Augusta, Ga. Campus Business 100 Intro to Business Professor Sayiwe Mandiveyi November 10, 2014 Abstract To have an effective communication one should use standard terminology using direct statement, combined with the appropriate body language, the individual should further avoid of minimize the barriers of communications. As a supervisor I was told by the home office to address the employees with high expectations, dignity and respect. In a workplace there are fundamentals of an effective communication. *Be objective about everything. I judge the employees by their work performance not their personal characteristics *Be open to differences *Be flexible to the employees *Be sensitive to diversity *Focus on ourself and others and root out biases and misconceptions that might interfere with effective communication. We have quarterly meetings with the employees so we can get the most current information across. We ensure that the employees listens and understands what the meeting is about and provide feedback. As a supervisor, I have been looking at body language while communicating one’s body can have an effect on how the employee receive and respond to the meeting. Fundamentals of Effective Communication in the Workplace The type of effective communication that I have come across of in a work place would be things like being kept up to date...
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...Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis. The communication channels included email, phone, face-to-face meetings and video conference. In the international environment we used to work with various dealers, manufactures, and distributors from all different countries and different types of businesses. However, I have experienced effective communication with our International customers most...
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...Communication opinion paper Deanejalo white Hcs/320 December 21, 2015 Operative communication involves the rudimentary fundamentals of communication in an appropriate manner. Effective communication must have proper content, which refers to “the five basic elements of communication” and those five elements are the sender, the message, the receiver, the medium and the feedback. In effective communication all of the elements have to be in optimal condition in order to convey information in a proper order. I ponder that effective communication integrates these expertise since you need to use the correct communication skills in order to be fruitful in the conversation. In the healthcare profession I do not see how the communication in basic elements of effective communication varies since all of the same rules apply. In order for your physician to give you the necessary treatment for an infection or illness, you have to be willing to tell the specialist the whole story and open up to him about your lifecycle. This may include personal details and in order to be able to do that, there has to be a trust that you must have with others just like you would in effective communication. Here are definite methods in which simple fundamentals of actual communication vary after the basic guidelines of health care communication. There are some detailed effects that must be sidestepped when communication contained by the health care profession. It is vital to not use nonsense or...
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...whether it be a work associated act or something on a more personal level; communication skills are the essential tools. The following text will go into detail about the basics of communication and its’ benefits and differences when working with patients and coworkers of different cultural views or reluctance to cooperate. Fundamentals. Knowing the elements of communication is very essential for people, especially those in the health care setting. To be effective some fundamentals must be understood and utilized. The basics for communication may be labelled as “Compassion; Emotion; Empathy; Human Services” (Miller, K. Journal of Applied Communication Research). While some may say this is a debatable way to categorize communicating, the 4 prior listed topics offers a very stable sum of what is needed to be an effective communicator. Time for action When people are required to communicate in an efficient manner, especially in delegating or educating about medical facts or requirements; a delicate balance between compassionate communication and empathy must be displayed. By empathizing with the patient a health care worker can allow for a more comfortable conversation. Many times patients will feel very uncomfortable or worried about how their health may be afflicted. When the health care worker speaks with a delicate but sturdy emotive force, a valuable human service is offered in a linear fashion. The Balance The 4 prior mentioned elements of communication; “Compassion;...
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...The Fundamentals of Effective Communication in the Workplace Lakisha Gamble Strayer University Intro to Business Professor Stacey Flood November 9, 2014 In the business environment effective communication within employees as well with customers and suppliers of an organization will help in getting competitive advantages. Ineffective communication can lead to dissatisfied key customers and unacceptable delays in crucial supplies or even a loss contract impacting a company’s bottom line. I have experienced effective communication in my place of business in the form of group meetings. In these meetings the employees and the employer sit down and discuss issues about the job in an open forum giving everyone a chance to express their concerns and to give input about making the job better. This was very helpful because it gave employees a chance to get to know each other and made the job output better. Effective communication helps with workplace diversity, good communication skills, and reduces the barriers erected because of language, personality, and cultural differences. The resulting impact of effective communication in my place of work cause lower turnover rates, satisfied customers, and employees. It has also resulted in the growth of a good company. In conclusion, effective communication involves dialogue, writing, as well as body language. Good listening skills are also a big part of effective communication. The use of proper channels to convey the correct...
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...Summary of the Case Study The Container Store, an American store, holds their position for several years at the top of Fortune magazine’s ‘100 Best Companies to Work for’. The company was established in 1978 by Tindell and Garrett Bonne. The structure of the company stores were split into different sections like kitchen, laundry, office with their individual showcase. The company had a fundamental HR philosophy behind their ongoing success. Their philosophy was reflected in their activities and practice used which helped to develop an excellent organizational culture. The company provided huge effort and time to recruit and select employees by HR staffs. The firm spent enough time training its employee. They paid higher salary than other retail stores. The company was committed to provide excellent career opportunity for employees. The managers of the company used to keep constant communication with their employees, play as more team leader than supervisor. Sales at the firm have increased 20–25% each year. On HR measure, the employee turnover rate has averaged 15–25% yearly, compared to the 100% rate common in retail jobs. Obviously, the Container Store has the “right package” that enables its employees to be significant contributors to its success. General overview of the Company The Container Store: the original storage and Organization Store The Container Store established by Kip Tindell (Tindell), Garrett Boone (Boone), and John Mullen in...
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...Four Fundamentals of Leadership in Combat MSG Jose A. Rosario United States Army Sergeants Major Academy Class 63 SGM Merritt, Darrick / Mr. Lemire Mike 30 August 2012 Abstract The United States Army has transformed itself into a professional entity that demands its leaders to be effective while maintaining certain skills and attributes. Though these leadership skills and attributes vary from one leader to the next, ultimately there is one common goal, accomplish the mission at hand. The Four Fundamentals of Leadership provides Army leaders the foundation needed to be successful. If applied properly, the four fundamentals can be an essential tool for any leader in garrison and in combat. Four Fundamentals of Leadership in Combat Leadership Army Leadership Defined Field Manual 6-22 (2003) defines Military Leadership as, “Influencing people by providing purpose, motivation, and direction while operating to accomplish the mission and improve the organization.” This definition is the foundation of any good leader. The task of influencing others to execute a successful and effective mission can be infinitely more complicated than one would imagine. The act of war alone is complicated and often can be confusing to the young and inexperienced Soldier. With this knowledge, it is the responsibility of military leaders to provide Soldiers with those key factors mentioned above; purpose, motivation, and direction connect directly to the four fundamentals of leadership...
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...Proposal Fundamental Communication Skills Training for Managers Prepared For: Institute for Children, Poverty, and Homelessness 44 Cooper Square New York, NY 10003 Provided By: Personnel Fusion Consultants Table of Contents ICPH Background: The Institute for Children, Poverty and Homelessness is an independent nonprofit organization that was founded in New York City in 1990. The organization was formed after the late 1980’s when family homelessness rates was increasing in the United States. (ICPH) is a research and development organization that studies the motives of family homelessness and as well, develops data to inform and help enhance public policy for family homelessness. During their past 25 years of service, the Institute of Children, Poverty and Homelessness has been committed to advance statistics as they believe this data is what interests the public and political provision to help with homeless families. Their mission is to study the impact of poverty on family and child well-being and to generate research that will enhance public policies and programs affecting poor and homeless children and their families. ICPH examines the condition of extreme poverty in the United States and its effect on educational attainment, housing, employment, child welfare, domestic violence and family wellness. They also work on raising...
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...The Communication Process Communication is defined by the Oxford dictionary as the imparting or exchanging of information by speaking, writing, or using some other medium (Oxford, 2013). At its fundamental basis communication represents the quality and proficiency that one is able to send and receive messages. However, communication as an academic discourse and its implied relationship to leadership, yield wide-ranging and often ambiguous results. Perhaps the is due to the observations that “from a sociological perspective communication is perhaps one of the most extensively studied of all aspects of human behavior (Ogreene, 2013). Communication is essential to being an effective leader. Forbes contributor Matt Myatt goes as far as saying that: “It is simply impossible to become a great leader without being a great communicator” (Myatt, 2012, para. 1). So what is communication and how is it related to leadership? Communication studies, as a theoretical academic discipline, cover a variety of communication related topics. However, there is an assumption by communication scholars that communication at a base level is rooted in semiotics. This results in scholars agreeing that communication involves signs, which can be words and writing; and codes, which are the context that is added in order to understand the sign (Fiske, 2012). Strong and effective leaders have a firm grasp on communication and are able to use signs and codes to their advantage providing guidance and inspiration...
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...Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or group to reach a shared understanding. Communication is one of the key essentials needed for a company to operate (“Effective Communication in the Workplace,” n.d., para. 3). Effective communication in the workplace is required to satisfy customers, improve quality and increase efficiency. It is important that employers make sure all employees have excellent communication skills within an organization as departments and teams, but also among external partners. Fundamentals of Effective Communication in the Workplace Communication had been a significant issue in my workplace that Human Resources along with executives decided to introduce to all employees a Communication: Talk to Me the Right Way course. The company required that all employees participate in a three-day workshop focusing on effective speaking, body language, and digital communication. At first the thought was here we go another boring class the powers that be are making us attend. The skills and techniques I learned would end up helping with what could have been a disastrous situation. Training for Communication: Talk to Me the Right Way had just finished up, it was year-end. The goal at year end as a Business Analyst is to manage a particular customer account from the beginning to end during open enrollment and retain current customers for 1/1 which is the...
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...ORGANIZATIONAL COMMUNICATIONS ANALYSIS Summary Description of Organization Watts International, Inc. designs, manufacturers, and markets valves and engineered products for the energy, aerospace, and industrial markets with more than 7,000 customers in over 100 countries. The business value states “to value our employees and continuously improve our quality of work to our customers” (Watts, 2011). The company is committed to attracting, developing, and retaining top talent and practicing continuous improvement processes in all aspects of its business and operations. Strategic business acquisitions enhance product distribution in both domestic and international markets to solve customer-specific problems. This organization was selected due to the future transformation of the workforce and the critical nature of possessing excellent communication skills. There are many tenured employees with over 35 years of service. Within the next couple of years, 20% of the workforce will be retiring. This will result in a significant loss of knowledge and experience so it is necessary to begin now cross training employees with less tenure to carry on the quality production now in existence. The most critical positions are senior management and engineers. The product lines are very specialized and require highly experienced personnel. The volume of individuals retiring presents special challenges due to the industry specific expertise required. The new...
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...Fundamentals of Effective Communication in the Workplace Lila Richardson Strayer University Dr. Michael Simms BUS 100-Introduction to Business October 24, 2015 Abstract Fundamentals of Effective Communication in the Workplace This paper will describe a time when I experienced effective communication in a business environment. I will discuss three (3) reasons why I perceived the communication to be effective, and explain the resulting impact on the business. What is effective communication? According to businessdictionary.com effective communication is a two way information sharing process which involves one party sending a message that is easily understood by the receiving party. Effective communication requires that the verbal (spoken words) and the nonverbal (body language, gestures and actions) agree with one another. For example, if a manager verbally says he is interested in the employees suggestions but never create a way or opportunity for employees to express their thoughts, the message will contradict each other. This leads to confusion and fustration. On the inc.com Peter Economy stated that "Anyone can learn to be a more effective communicator by learning some very simple and effective habits". According to the 7 C's that Peter Economy illustrated on the inc.com your communication...
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...Statement To determine the importance of positive communication at Singers Jamaica Ltd Thesis Statement An investigation into the importance of positive communication at Singers Jamaica Ltd Aims * To determine the factors that contributes to positive and negative communication. * To determine the effectiveness of positive communication on employees. Objectives * To determine the advantages of having positive communication among employees. * To determine the disadvantages to the firm when positive communication is not practiced by employees. * To determine the main barriers to effective communication in the firm. Background “Communication is a transactional process of exchanging messages and negotiating meaning to establish and maintain relationships. It is generally agreed that we communicate with a purpose in mind and that the most important purpose is to satisfy a personal or social need. The communication process includes people, messages, signs and codes, meaning, interpretation encoding and decoding and medium and channel. Thus communication is always contextual meaning it is influenced by the time, place, status and relationship of the participants. –Sheila Steinberg (2007). Communication is not just simply just a matter of face-to-face exchange of information. In organizations people communicate in different levels of communication such as interpersonal, intrapersonal, organizational...
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...Week 5 Assignment 2 Effective Communication in the Workplace Intro to Business Professor Stieber 11/10/2013 Sure, communication might seem easy, however, its communicating effectively that actually takes quite a bit of skill. Everyday we are communicating, be it with our children, our spouses and our friends, usually without gibing it a second thought. If your anything like me though, you have most certainly found yourself caught up in a misunderstanding, which in turn can lead to arguments amongst both loved ones and strangers alike. In the office, the consequences can be far more severe; Poor productivity, unmotivated employees as well as lawsuits can all be a result from ineffective communication. Choosing our words carefully and actively listening (by using all five senses as opposed to just our ears) are two fundamental skills that can lead to highly effective communication. Both are things that we all need to work on and perfect on a regular basis, especially when it comes to maintaining a professional and calm exterior in the business world. For the past five years, I’ve been an employee at Starbucks Coffee Company (a licensed store) in beautiful Palm Springs, California. As with any job, it has it’s ups and downs, nonetheless I acknowledge the fact that I am lucky enough to work with one of the nations “Fifty Best Places to Work” (2012). “For many who lost full-time jobs during the Great Recession and got part-time gigs at Starbucks, that's been a lifeline,...
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...| The Fundamentals of Effective Communication in the Workplace | Christina Henson | Professor Sherry Williams | Business 100 | August 02, 2014 | | | | | | Miscommunication can lead to trouble in the workplace. Management and employees must work together to effectively communicate with one another. Employees also need to be able to communicate well with their customers. There are many elements that foster effective communication in business. It is extremely important for employees to communicate well with each other, along with their managers. If employees cannot work well with each other it makes it hard to get their jobs done. If employees do have trouble working together they need to be able to talk about it with their managers. Each person should learn to listen to one another and respond without being judgmental. While problems between employees can lead to terminations, most people need their jobs, it is a good idea to learn to use good communication skills. When working firsthand with customers it is a must for employees to have good communication skills. They need to learn about good customer service. This can be especially important when you are facing an angry customer. You certainly cannot argue back with the customer no matter how they are acting. Lets say you are a waitress and you take your table their food. The cook in the kitchen got the order...
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