...Contents 1. Company Description………………………………………………………………… 3 2. Training Needs Assessment…………………………………………………………… 3 • Organizational Analysis…….…………………………………………………… 3 • Personal Analysis…….…………………………………………………………… 5 • Task Analysis……………………………………………………………………… 6 3. Training Program………………………………………………………………………7 • Objectives…………………………………………………………………………...7 • Prerequisites……………………………………………………………………...…8 • Location……………………………………………………………………………..8 • Training Class………………………………………………………………………9 Conclusion…………..…………………………………………………………………….. 11 4. References……………………………………………………………………………… 12 Appendix A: Example Employee Observation…………………………………….…… 13 Appendix B: Detailed Lesson Plan…………………………………………………….… 14 1. Company Description AOL one of the nation’s largest internet providers has been known to have problems like many major corporations in its day. However, one of the problems that AOL is facing is their lack of attention and care in the department of customer relations. A few years ago, AOL was subjected to litigation against 7,000 known customers in the state of Florida alone, who reported misconduct by the company’s customer service representatives. 2. Training Needs Assessment Organizational Analysis Based upon the evidence presented concerning AOL’s litigation procedures for poor customer relations, my organizational analysis for AOL would be that training within the area of customer relations definitely supports the company’s strategic direction. If the employees...
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...National High School (VBYNHS), I discovered that practice teaching was a very crucial part of a student-teacher’s life. In the very first day of our practice teaching, 24th day of November 2014, together with my colleagues, daily schedule and subjects were given to us and we were assigned to our cooperating teachers. Based on my schedule’s list, I have a one-hour class period in the morning, from 8:20 to 9:20 for English class and two-hour class from 1:00 to 2:00 and another 3:00 to 4:00 in the afternoon for both MAPEH class. It was a big relief to have my minor subject-MAPEH because there were no computations anyway, but having its four components was not as easy as pie. And, the cooperating teachers that were given to me were Sir Jaypee Jimenez for my English subject and Sir Eleno Bandayrel for my MAPEH. Besides, on that day, we also met the professional teachers on that institution, few new colleagues and students with unfamiliar faces, and my major and minor class-9-Onyx and 9-Jade. Aside from that, we had figured out their classrooms, canteen and offices as well. As the time went on, I took the road of difficulties in each day: travel going to school and going back home, everyday expenses, daily learning plans, preparation of instructional materials, and dealing with the students’ misbehaviors—all those things were the causes of my tiring days, sleepless nights, and stress hours. However, despite of the first week’s shocks, I’d learned a lot of things from my cooperating teachers...
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...Introduction This report is analysis of the Health and Rehabilitation center Envoy of Pikesville. Althea Layne director of nursing (my mother) has been at her management position for over 8 years. Envoy of Pikesville, located in Pikesville, Maryland was acquired in 2009. Envoy of Pikesville has been providing services to the geriatric population for over 35 years. Our two-story building has a large, state-of-the-art rehabilitation gym, a welcoming dining experience, and a serene inner courtyard. We feature an outstanding rehabilitation team that includes speech, physical and occupational therapy with 85% of our residents returning home. Their skilled nursing service’s resident-focused approach provides those who have suffered from a prolonged acute or chronic illness or have recently been injured or undergone surgery with the best care possible. In these cases, residents' conditions are often stable, but they continue to require assessment and treatment. And whether it’s nutritional support or assistance with self-care and the activities of daily living, our team is committed to meeting the needs of each resident at every stage of recovery. Their full range of rehabilitative services assists residents with physical, cognitive, psychosocial, and/or communication impairments. Respiratory, physical, occupational, and speech therapy programs use the coordinated efforts of an interdisciplinary team to contribute to each resident's rehabilitation – helping to ensure a successful...
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...sometimes we lose our self - confidence by telling ourselves that we are not intelligent and we are often discouraged. According to Matthew Bass, “Failure is simply a stepping-stone on your way to success” (Matthew Bass). Failing is never a hindrance for our success. It may let us down and make us hopeless at first, but if we try again and come up with a plan, everything will work out in the end and obtain success. Students need to know that successful people experienced failure and kept on redoing and continuing until they obtain success (John Merrow). Failing isn’t a time to give up. Instead, it should be time where we should be improving our educational habits and allocating more time to study. How you deal with failure will determine not only your future success, but how easy it will be to achieve (Matthew Bass). How you responding and making an action on your failures would be the first steps on rising up from failure and avoiding it. According Mickey Rooney, who writes practical articles about life, skills, and success said that there are 7 powerful tips to rise from failure: First, Rise up and don’t regret; you have spent...
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...Submitted to: Dr. Nora A. Oredina Supervising Instructor Submitted by: Marino T. Luga BSED-4 October 2012 Table of Contents Chapter I The Problem Rationale……………………………………………………………….……………………………………………….…….1-2 Statement of the Problem…………………………………………………………………………………………….……2 Hypotheses.………………………………………………………………………………………………………………….2-3 Significance of the Study……………………………………………………………………………………………………3 Chapter II Methodology Objective…………………………………………………………………………………………………………………………4 Strategy……………………………………………………………………………………………………………………….....4 Persons Involved………………………………………………………………………………………………………………4 Implementation…………………………………………………………………………………………………………...4 -6 Success Indicator……………………………………………………………………………………………………………..5 Chapter III Presentation, Analysis, and Interpretation of Data Performance of Students before the Implementation of the strategies Technology Based Learning and One Minute Paper.………………………….…………………………………………………….….7-10 Performance of Students after the Implementation of the strategies Technology Based Learning and One Minute Paper………………………………………………….………………………………………….…10-13 Data Categorization…………………………………………………………………………………………………………13 Performance of Students who improved and did not improved in the Biology subject……….13-16 t-table …………………………………………………………………………………………………………………………..16 Chapter IV Summary, Findings, Conclusions, and Recommendations Summary…………………………………………………………………………………………………………………….…17 Findings……………………………………………………………………………………………………………………..….18...
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...Assignment #3 Analysis of “The Alchemist” Final draft The Alchemist is a brilliant novel by the great Brazilian author “Paulo Coelho’. This novel tells the story of a young shepherd called Santiago who lives alone with his herd of sheep. He travels from one place to the other, meeting new people and exploring new things. In one of his journeys, he meets an old woman who has the ability of foretelling the future. This woman tells him that there is a treasure that is waiting for him. After this, the young shepherd keeps looking for this treasure by travelling through different countries and learning about various traditions. During his journey for the treasure, he falls in love with an Arabian girl called Fatima and she also taught him a lot of new things. Finally, he arrives at the place where the treasure is supposed to be, in Egypt. Surprisingly, he does not find any treasure! Taking a closer look at this novel, naturally the reader would question the reason behind going through all of these obstacles in the novel, when the shepherd ends up without the treasure. Is the author’s intention to provide the reader with entertainment and suspense? Or is it just an open end for this book, with the aim that the young shepherd finds the treasure in part two of the book? The answer to these questions is that the author’s intention is neither to develop suspense for the reader so he could be entertained, nor to make the reader himself searches for the treasure in another part...
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...aim is to become well recognized and preferred brand among the people. The purpose of the management is the customers to be attracted by the perfect customer service than the prices. It is like to buy Levi's pair of jeans, or Mercedes or BMW - when you buy it you know it is expensive, but famous and quality brand. To do this BANK has to look into a powerful force – its employees. The employees are powerful tool who can act as propulsion of the intended ideas to be achieved. According to the desired goals in 2011 Bank started a new stimulus program for the commercial part of the employees. With this program Bank tries to enhance this force to face and use the opportunities and challenges. The bank through its staff has to give simple answers and original and individual solutions. The bank is still complicated institution for many of the regular customers. The management of the company has to delegate to the commercial staff to present the things as easier than they are usually accepted. Simpler things are more efficient and more beneficial. According to this stimulus program every person of the commercial staff has its own budget to achieve and this is also a way to assess every person and its potential development. However, in the work process there are many problems which have to be handled. The client...
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... Ogden UT 84401 Phone Number: 801-629-0699 Mt. Ogden Golf Course | | 1300 Valley Drive Ogden UT 84401 Phone Number: 801-629-0694El Monte Golf Course | | For more info visit:www.ogdencity.com | Table of Contents Executive Summary 2 Four-Star Rating History and Legends Lessons and Clinics Mission Statement Keys to Success Planning for the Future 3 Goals Target Audience Key Messages Strategies Executive Summary Mt Ogden Golf Course is a city owned public course perched high on the East Bench overlooking the city of Ogden and surrounding communities. The golf course is well known for its elevation changes and its fantastic course conditions. It is a very challenging but playable layout with views that are second to none. Mt Ogden Golf Course offers a wide variety of services that include catering, corporate events, men’s, women’s and couples golf leagues, annual tournaments, charity events, and golf teaching and instruction. El Monte Golf Course is a nine-hole layout located in the mouth of beautiful Ogden Canyon. Featuring gentle terrain changes, mature trees, and outstanding greens, this secluded course is a long-time local favorite. A prominent feature on this course for more than 80 years is a pair of large Fremont cottonwood trees situated in the middle of the first fairway. Both golf courses are city owned and have been providing quality golf for many decades. Four-Star Rating Golf Digest cited Mt Ogden Course in its recent 2008-2009 edition...
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...Fs 4exploring the curriculum Field Study Episode 1 “THERMOMETER CHECK” Name of FS Student: Langga Neljun S. Course: BESED-English Year & Section: III Resource Teacher: Maria Cristina Sonza Signature: __langss_________________ School: MSU SND You’re Target At the end of this activity, you should be able to describe through your reflection of how the school promotes partnership and dialogue. You’re Map For this process, go through the following steps: | | |observation Report on Interaction | | | |Name: Langga, Neljun S. Year / Course: BSED-III | |School Observed: SND Integrated School___________________________ | |Grade level: First year____________________ Section: A | |Subject Observed: English | | ...
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...PMI- ACP : Lesson 1 : Quiz : Agile Framework Q 1 : As per agile manifesto, which of the following is given more value ? a. b. c. d. Comprehensive Documentation Customer Collaboration Process and tools Following a plan Q2 : Which of the following is coming from Agile Manifesto ? a. b. c. d. Deliver reliable results by engaging customers in frequent interactions Make continuous flow of value our focus Following a Plan over Responding to Change Customer Collaboration over Contract Negotiation Q3: Which of the following is NOT true about the agile team? a. Agile teams are empowered to make the necessary decisions in order to get the work done b. Agile teams are composed of a mix of skills—everyone necessary to create the product increment is on the team c. Agile team members are specialist and has titles based on their job description, their performance is measured based of individuals contribution for the project d. Agile team values power of team members collaborating in person to solve a mutual problem. Q4: Which of the following statement is true about measuring progress of agile projects? a. In Agile we measure project’s progress by the percent complete of the functional milestones (that is, analysis complete, documentation complete, code complete and so on). b. In Agile we measure project’s progress by measuring number of functionality developed c. In agile we trust the team, we trust them for project completion so we do not measure project ...
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...[pic] [pic] Assignment 1 Your observations from tasks 3 and 4 and your reading, will have introduced you to a variety of approaches to curriculum organisation and resource management that may contribute to promoting effective learning. For your assignment response, discuss two examples of approaches that you Believe to be effective in the learning context of your subject. You should analyse and use examples from both relevant literature and your school/college observations in compiling your response. The two approaches: As clearly stated by Cohen L et al, the core function of teachers and schools is to facilitate or provide support to children’s learning. Research alludes that the school uses two approaches to learning which are the structured learning adopting the England National Curriculum and International Baccalaureate so as to address the different and dynamic needs of each pupil. Teachers are catalysts for learning. In promoting learning there is no single blueprint for effectiveness, though there are very many characteristics of effective learning. Cohen L, et al, 2004 p.167. Primary Reception Research has shown that: Chris Watkins et al 2007 p.4: Children learn best... When they take responsibility of their own learning When they are actively engaged in their learning When learning is interactive (as opposed to passive or seat-work) When they see themselves as successful...
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...Business Analysis of Google Business analysis of Google Google began as a search engine called “BackRub” created by Larry Page and Sergey Brin in 1996 (Google Corporate Information). This search engine “used links to determine the importance of individual web pages” (Google Corporate Information). In 1998, these two Stanford University graduates had finished their work and created the company called Google (Google Corporate Information). Google offers a wide range of products and services in a range of different languages (Google Corporate Information). The product that started it is the web search, which allows the searching of billions of web pages (Google Corporate Information). There are many products under the web category (Google Corporate Information). The other categories are Mobile, Media, Geo, Home & Office, Social, Specialized Search, and Innovation (Google Corporate Information). These categories are for every day users. There are other products and services for businesses. Google offers many forms of advertising to businesses (Google Business Solutions). These include the categories Local Ads Made Easy, Enhance Your Website, Hassle-free Computing, Find New Customers, Promote products & Services, and Learn & Innovate (Google Business Solutions). Google makes its money through advertising (Google Investor Relations). The products they have are AdWords, Google Display Network, DoubleClick, mobile-specific ad formats, DoubleClick Ad...
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...This action research study is to examine social skill intervention on children with social deficits and their ability to use active listening and observing to help them notice others. “The term ‘social skills’ encompasses a wide range of abilities that includes listening and speaking skills, the recognition and understanding of emotional facial expressions, and the appropriate employment of gesture, posture, and proximity” (Ryan & Charragain, 2010, pp. 1505). What effect does active listening and observation intervention have on students with social deficits and their ability to make connections with their peers? After intervention, participants should know how to ask questions and respond with follow up comments by actively listening. Participants should know how to collect information about peers by actively observing them inside their school community, as well as listening to them. We should see participants noticing and doing non-verbal communication while...
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...they also use tractor trailers to complete some shipments. ABC CO. operates in 11 states, parts of Canada, and also runs on approximately 21,000 miles of rail. I have been on two sides of the house. I have worked on the transportation side as well as the I.T. side. I have been with the company approximately 9 ½ years. Eight of those years have been in the I.T. department. I would like to research the title “Appraising a manager’s motivation methods and how they influence performance.” The problem we have at the railroad is that the majority of the workforce is now counting down until retirement. This includes my peers as well as management. With management in the process of counting down the days, they appear to be sitting back and waiting for the second hand to render them free from working. This affects those of us that have, what seems like forever to retire by our management not seeing a need to put in request for raises/promotions or even some type of recognition. I feel like in their eyes, the less paperwork the better off their slide into retirement will be. I would like to find a way to convince management that working together with the employees can make everyone’s workload more productive. If management continues to sit back and act as if they don’t see or hear what is going on, the company can and does spend money for people to just sit around and twiddle their thumbs. From the way I feel and also listening to some of my co-workers that not only work with...
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...ITS BACKGROUND Introduction Education plays a vital role in our lives. It is important like our basic needs – food, clothes, shelter. It is through education where we can put our potentials in maximum use. It is a precious tool in our lives. It is our key to success. It opens doors of opportunities and serves as our guide to achieving our dreams. It is a preparation for our future roles. Without education, we cannot develop our skills and talents that will help us become successful in our respective careers. It is the only way where we can achieve our goals. According to Manali Oak, “Education gives us knowledge of the world around us. It develops us in a perspective of looking at life. It helps us build opinions and have points of view on things in life. People debate over the subject whether education is the only thing that gives knowledge. Some say, education is the process of gaining information about the surrounding world while knowledge is something very different. They are right. But then, information cannot be converted into knowledge without the catalyst called education.” Information is everywhere. But it’s not enough that we just gain information. We need education for us to be able to understand and interpret it. Through education, we develop proper attitudes, values and behavior towards other people. We learn how to interact using good manners and appropriate conduct with the people around us. “The words ‘cultivate’ and ‘civilize’ are synonymous with ‘educate’...
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