...CHAPTER ONE BACKGROUND 1.0 Introduction This chapter provides a brief background of the Zambia National Union of Teachers (ZNUT) and the genesis of teachers’ education on the effectiveness of grievance handling procedure in ZNUT. It begins by looking at the history of the Zambia National Union of Teachers and later it discusses the beginnings of teachers’ education of grievance handling procedure in the teacher union. Other items covered are the statement of the problem, the purpose of the study and the significance of the study. Lastly, the chapter further covers limitations of the study, delimitation of the study, operational definitions of terms and finally the organisation of the study. 1.1 Brief Background of Zambia National Union of Teachers (ZNUT). ZNUT was formed in 1950 when it was then called Northern Rhodesia African Teachers Association (NORATA). There is dearth of information on workers’ education training programmes for teachers during the period of (NORATA). In 1962, the name then changed to Northern Rhodesia Africa Teachers Union (NORATU). Similarly, there is dearth of information regarding workers’ education during the period of (NORATU). In 1964 again the name changed to Zambia National Union of Teachers (ZNUT) and the recognition agreement was signed between ZNUT and the Ministry of Education (ZNUT 2006). ZNUT is affiliated to the largest Teachers’ and Educational Personnel Union in the world. In 1995, as an affiliate to the Educational Personnel Union...
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...PROPOSAL GRIEVANCE HANDLING PROCEDURES AND THEIR IMPACT ON EMPLOYEE PERFORMANCE: A CASE STUDY OF GHANA COCOA BOARD 1.1 BACKGROUND OF THE STUDY Grievance is a sign of an employee’s discontentment with his job or his relationship with his colleagues. Grievance generally arises out of the day to day working relations in an organization, an employee or a trade union protest against an act or policy of the management that they consider as violating employees rights. An organization will establish a grievance practice to give an opportunity to the employee to file his or her frustration. The establishment of grievance procedure is in line with the principle of “due process” (Mante-Meija & Enid, 1991) which guarantees the application of procedural justice and ethical decision making in an organization. Besides the establishment of grievance procedure will resolve employees’ dissatisfaction fairly, behavior of personnel who handle grievance also brings effect to the employee’s satisfaction on the result of grievance resolution. Managers will handle grievances referred to them base on their personality reference. One of the effective ways of minimizing and eliminating the source of employee’s grievance is by having an ‘open door policy’. An ‘open door policy’ facilitates upward communication in the organization where employees can walk into superiors’ cabin at any time and express their grievances. The National Commission on Labour suggested a Model Grievance Procedure...
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...work life for its employees is an important concern for the any organisation. The grievance handling procedure of the organisation can affect the harmonious environment of the organisation. The grievances of the employees are related to the contract, work rule or regulation, policy or procedure, health and safety regulation, past practice, changing the cultural norms unilaterally, individual victimization, wage, bonus, etc. Here, the attitude on the part of management in their effort to understand the problems of employees and resolve the issues amicably have better probability to maintain a culture of high performance. Managers must be educated about the importance of the grievance process and their role in maintaining favorable relations with the union. Effective grievance handling is an essential part of cultivating good employee relations and running a fair, successful, and productive workplace. Positive labor relations are two-way street both sides must give a little and try to work together. Relationship building is key to successful labor relations. This survey is an essential instruments that attempt to determine employees perception of working environment. There is a “Feel Good” quality that comes from asking employees how they feel. It feel good to employees and to management. This survey is a specific method of collecting input from employees about their job-related grievances. The report that comes from from such a survey will identify both organisational...
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...Report An employee has may a grievance. For this reason develop Dissatisfaction in employees mind. Grievance is a part of industrial Relation, since we are student of EVMBA, and this part of EVMBA program, our industrial relation course teacher Mr. Md. Arifur Rahman assigned us to prepare are port on Grievance handling procedure in a RMG sector of Bangladesh as related topic industrial relation course. We have selected our report topic as “Employee Grievance in the workplace and its remedies: A study on RMG sector of Bangladesh”. We have made a survey for required information in RMG Sector in Bangladesh in net. We have prepared our report on November 28, 2013 which will be submitted by November 29, 2013. 1.2: Objective of the Study We have prepared this report based on two purposes. Those are- 1) To develop our Knowledge in RMG sector of Bangladesh 2) And provide more Valuable Information gathered for who passionate employee to want to join in RMG sector. 1.2.1 Primary Objective: The report aims to provide information on suggest more valuable step follow grievance handling procedure effective of by the RMG sector through Management 1.3: Scope of the Study There is a certain boundary to cover this report. Our particular report only covers Training and Development in RMG sector. We mainly focus how to handling grievance procedure and what types of principles follow to Grievance handling procedures RMG sector. 1.4: Limitations of the Study We are lucky enough to...
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...Grievance Handling Handbook Produced by: www.fairemployment.sg Printed in January 2011 All rights reserved. No part of this book may be reproduced in any form or by any electronic mechanical means, including information storage and retrieval systems without permission in writing from the publisher. CONTENTS 1. 2. 3. 4. 5. 6. 7. 8. 9. Introduction: Why a Grievance Handling Procedure is Vital Definition of Grievances and Complaints at the Workplace Work-related Grievance Types of Grievance: General vs Individual Handling of General Grievances Handling of Individual Grievances Making the Grievance Procedure Work Employee Counselling Handling Unexpected Scenarios 01 02 03 05 06 09 12 20 24 28 10. Going Beyond the Organisation 01 1. Introduction: Why a Grievance Handling Procedure is Vital There is a greater diversity in the Singapore workplace today, comprising employees from different age, nationality, gender, ethnic and religious background. In such work environment, miscommunication and misunderstanding are likely. If not managed properly, such misunderstandings will affect employees’ moral and productivity. With employees being more Internet savvy and the popularity of social media, such unhappiness may also be publicised on social media platforms such as Facebook or Twitter. Such negative publicity can affect the employers’ image and brand, causing unnecessary embarrassment to the management. In some cases, such grievances can also lead to expensive...
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...Interdisciplinary Journal of Research in Business ISSN: 2046-7141 Vol. 2, Issue. 1, (pp.01- 14) | 2012 An Empirical Analysis of the Human Resource Management Activities in Retail Sector: A Study of Saudi Arabian companies Dr. Abdalelah S. Saaty Dean, College of Business (COB), King Abdulaziz University, Rabigh, Saudi Arabia Mohammed Owais Qureshi Lecturer, Human Resource Management, College of Business (COB), King Abdulaziz University, Rabigh, Saudi Arabia Email: drzaidansari@gmail.com ABSTRACT Human resource management (HRM) generates competitive advantage for a company and also the subsequent performance of a company is influenced by a set of effective human resource management activities. The success evident in the Saudi Arabian retail industry is attributable to numerous lucrative activities undertaken by respective human resource departments. This ranges from planning endeavors to appropriate grievance handling mechanisms. In this study, we intend to assess the human resource practices in retail companies in the Kingdom of Saudi Arabia. Primary data based on 355 respondents were analyzed to assess human resource activities being practiced by retail companies in Saudi Arabia. Six factors were analyzed. ‘Human resource planning and recruitment’ was fairly practiced in retail organizations. Recruitment practices observe transparency and equality and thus offer due opportunities. It was also observed that human resource planning incorporated knowing and sourcing when...
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...SETA survey of representatives in Tribunal cases 2008 t Research Paper Workplace conflict management: awareness and use of wareness an s nd the Acas Code of Practice and workplace mediation place me lace ediation e ed – A poll of business Ref: 08/11 2011 2011 Matt Williams and Acas Research and Evaluation Section Williams For any further information on this study, or other aspects of the Acas Research and Evaluation programme, please telephone 020 7210 3673 or email research@acas.org.uk Acas research publications can be found at www.acas.org.uk/researchpapers ISBN 978-1-908370-03-7 Workplace conflict management: awareness and use of the Acas Code of Practice and workplace mediation – A poll of business Ref: 08/11 2011 Matt Williams and Acas Research and Evaluation Section TABLE OF CONTENTS EXECUTIVE SUMMARY .................................................................................. 3 1. BACKGROUND AND METHODOLOGY ....................................................... 5 1.1 Background...................................................................................... 5 1.2 Methodology .................................................................................... 6 2. GRIEVANCE AND DISCIPLINARY PROCEDURES AND THE IMPACT OF THE ACAS CODE ............................................................................................ 7 2.1 2.2 Acas Code and guidance ..................................
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...Introduction The purpose of a strategic plan is to help an organization to become more efficient, because a plan focuses the energy, resources, and time of everyone in the organization to reach a common goal and objective. An industrial relation approach formulate strategies to meet the challenges, can help Star Industries take advantage of opportunities and minimize any threats. Therefor resources become more efficient and Star Industries can conduct the business more successfully, despite changes in the environment. Star industries must recognise that employees are the foundation for the way the organization grows and is perceived in the marketplace. Also to demonstrate their interest in fostering a positive, productive and innovative culture among their employees, for the overall success of the company. Star Industries Industrial Relation Goals To create policies that comply with all applicable industrial laws, regulations, statutory obligations, State codes of practice and company’s guidelines, which will encourage employment practices that ensure equal opportunity and shall not be discriminatory. * Compliances to legislation and regulations is the upmost important factor of a successful business. It make sure compliance risk is understood throughout the business, strengthening the governance of compliance, ensure accountability throughout the company and creating a cultivating an ethical culture. To establish an open communication and consultation channel, enabling...
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...Contents Introduction: 2 E-Banking Tools 2 ATM 2 Mobile banking 3 Credit Card 3 Objectives of the Study 3 Methodology of the study 3 Data Source: 3 Sampling Plan: 4 Research Hypotheses: 4 Limitations of the study and further agenda for research 4 Literature Review 5 Findings 6 Using e-banking tools are easy and convenient 6 Using e-banking tools are safe 8 Transaction of money is easy with E- banking tools. 10 Privacy protection provided E-banking tools 12 Regression (ATM) 14 Regression (Internet Banking) 17 Regression (Mobile Banking) 19 Problems in E-Banking in Bangladesh 22 Grievance Settlement in e-banking 22 Increased Customer Expectations in e-banking 22 Security Problems Solving 23 Capacity/Scalability related Problems 23 Commonly Used Procedures of Handling Grievance 23 Internal Machinery to Handle Customer Complaints 24 Recommendations 25 Conclusion 25 Part-A Introduction: This is an era of electronic banking. E-banking refers to systems that enable bank customers to access accounts and general information on bank products or services through a computer or other intelligent device. E-banking offers speedier, quicker and dependable services to the customers for which it may relatively satisfy better than manual banking system. The rationale of this report is to recognize the impact of variables of e-banking on customer pleasure in Bangladesh. Gradually electronic banking is gaining much importance in Bangladesh. Customers‟ liking is necessary...
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...The main functions of Human resource Management are; * Job Design (JD) * Job Analysis * Human Resource Planning (HRP) * Recruitment * Selection * Hiring * Induction * Performance Evaluation * Compensation Management * Training and Development * Employee Movements * Welfare Administration * Health and safety Administration * Discipline Administration * Grievance Handling * Labour Relations Job Design (JD) JD can be defined as the function of arranging tasks duties and responsibilities in to an organizational unit of work for the purpose of accomplishing a certain objective. Techniques of JD Scientific Techniques: This is done by observing past performances. Job Enlargement: Adding more duties to a job that is related to the current duties of involved (Horizontal Loading) Job Rotation: Shifting an employee from one job to another periodically. Job enrichment: Increasing the depth of a job by increasing authority and responsibility for planning Group Technique: The job ids designed so that a group of individuals can perform it, the job being a collective job. Job Analysis This includes the systematic analysis of the job and the characteristics of the desired job holders. The information collected through a Job Analysis is of two forms; Job Description: Describes the job, its tasks, responsibilities and service conditions of a job. Job Specification: Describes the requirements of the person for the job, including...
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...ORGANIZATIONAL BEHAVIOUR-I An Analysis Of The case study on “Julia Stasch’s Dilemma” INTRODUCTION: The case revolves around Julia Stasch who from being a teacher went on to join Stein and Company. Stein & Company is a real estate company providing complete array of real estate services. Stasch work here could be called as Change Agent in the industry. Her efforts in introducing affirmative action as well encouraging women and minorities to be part of real estate industry improved their conditions. However because of the mentality of being a male dominated industry in construction projects, she was facing problems of introducing and encouraging women workforce in construction industry The Case study concludes as to what Julia Stasch should do to overcome her dilemma, introduce changes and also be able to obtain the bid Metcalfe Federal building to advance the cause. OUTLINE OF THE CASE: Stein & company, founded by Richard A Stein which started as a small venture handling rehabilitation of townhouses evolved into a successful enterprise responsible for over a billion worth of commercial properties in Chicago . Julia Stasch, a socially conscious high school teacher, joined Stein and Company as a secretary to Richard Stein but rose to the status of president and chief operating officer within 15 years. Julia Stasch’s first real opportunity to address minority and women’s issues in construction began in 1984 when Stein and Company was asked by the city of Chicago...
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...Scholarship Repository University of Minnesota Law School Articles Faculty Scholarship 1988 Discovery in Labor Arbitration Laura J. Cooper University of Minnesota Law School, lcooper@umn.edu Follow this and additional works at: http://scholarship.law.umn.edu/faculty_articles Part of the Law Commons Recommended Citation Laura J. Cooper, Discovery in Labor Arbitration, 72 Minn. L. Rev. 1281 (1988), available at http://scholarship.law.umn.edu/ faculty_articles/307. This Article is brought to you for free and open access by the University of Minnesota Law School. It has been accepted for inclusion in the Faculty Scholarship collection by an authorized administrator of the Scholarship Repository. For more information, please contact lenzx009@umn.edu. Discovery in Labor Arbitration Laura J.Cooper* The mere statement of the topic, discovery in labor arbitration, suggests a paradox. Is not the essence of the arbitration process an effort to avoid the procedural complexities that make litigation comparatively slow and costly? More than forty years ago, Learned Hand admonished a litigant distressed with the procedural failings of an arbitration proceeding: Arbitration may or may not be a desirable substitute for trials in courts; as to that the parties must decide in each instance. But when they have adopted it, they must be content with its informalities; they may not hedge it about with those procedural limitations which it is precisely its purpose...
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...CASE STUDY 1: HOTEL GRAND VIEW Hotel Grand View is a renowned hotel located in the heart of the city. With 17 floors and 320 rooms providing admirable boarding and lodging facilities, it offers deluxe suites, superior single and double rooms along with services like coffee shop, restaurants, saloon, health club, shopping arcades and convention halls. It is one of the most sought-after hotels in the city as reflected by the fact that 1, 20,000 guests stayed at the hotel in the financial year 2009-10. The functional responsibilities of the hotel are divided into various departments, which are shown in Exhibit 1. The front office of the hotel occupies a very important position in ensuring loyal clients for the hotel. The job of the front office is to interact with every outsider who steps in the hotel. The front desk takes care of all the needs of the guests. The most important job of the front office includes making all reservations, handling check-ins and check-outs. In short, the front office or the front desk is the interface between the hotel and the outside world. Behind the scene a large number of people who perform a wide variety of functions to keep the front office running efficiently. From the very moment a guest begins his stay in the hotel, the front office comes into the picture and interacts with the guest on a daily basis till he/she leaves the hotel. The guests can be individuals or corporate guests. In case of corporate guest, the bill is sent to the organisation...
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...members Name | work | Pages | Mohammad Maruf Ahmed | Executive summery to selection process | 3-16 | Md.Khairul Amin Bhuiyan | Orientation, Training and Development | 17-20 | Anirban Muhury | Appraisal and compensation method | 21-25 | H.M. Tanjim | Grievance and recommendation | 25-30 | Table of content Content | Page | Introduction | 4 | Unilever Bangladesh | 5 | Management structure of Unilever | 7 | Recruitment | 10 | Selection | 14 | Training and Development | 18 | Appraisals and Compensation | 21 | Grievance | 24 | Recommendation | 28 | Conclusion | 30 | Reference | 31 | Executive Summary This report provides an analysis of Human Resource Management issues of the world’s leading fast moving consumer goods company Unilever Bangladesh Limited. In this competitive business era, there are so many strategy related to Human Resource (HR). We tried our best to prove that the UBL utilizes those strategies in order to exploit its human resource. We tried to demonstrate the process and procedure UBL uses for their HRM issues. From Recruitment to Grievance system, UBL utilizes its own and latest method so that it can take the best person for their workforce. UBL starts its HRM issues with the recruitment and selection process where efficient, skilled, educated, career oriented persons are select from a large number of applicants. After selecting...
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...Planning; Human Resource Information Systems (HRIS); Forecasting Demands: Forecasting Supply; Man Power Forecasting. Emerging Trends in HRM Outsourcing and its HR Dimensions; Human Resource Planning and Downsizing: Voluntary Redundancy and Ways of Downsizing Processing; Importance of Bench Marking; Case Study: Bench Marking VRS Practices and Compensation Management. Job Analysis: Recruitment and Selection Job Analysis: 6 Steps, Job Description vs. Job Specification, Methods of Collecting Job Analysis Information; Role of Recruitment and Selection: Situational Factors in Recruitment, Recruitment Policy, External and Internal Sources of Recruiting and its Merits and Demerits, Selection Process and its Types, Structured Interview Guide. Training and Development Orientation; Training and Development; the Steps in Training Process; Career and Succession Planning: Career Stages, Career Development, Career Management Succession Planning; Case Discussion on Succession Planning. Compensation Introduction: Meaning, Objectives of Compensation; Components of Compensation System; Compensation Management Process; Factors of Determining Pay Rates; Pay Incentives; Employee Benefits and Services; Case Study: Comparing Industry Trends in Pay Rates such as FMCG. Performance Appraisal Introduction; Methods of Performance Appraisal; 360 Degree Feedback;...
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