...the one who serves and meets guest everyday will actually bring hotel the most benefits in terms of revenue and reputation. They have the equivalent aim of maintaining the hotel as the top five-star hotel in the world. In another point, although working in the hospitality industry is quite tough and hard, people in InterContinental Hong Kong always feel passionate about their job and always come with the warmest smile to both colleagues and guest. As I observed, the peer influence play an important role among employees. Take my department as an example; all the colleagues will act like family and friends to finish their work as soon as possible. They will also ease each other’s tension during busy slot. According to my observation, the management style in ichk is participative style. The participative style allows input of ideas from everybody. However, the aim and standard are still clear. It will be very effective when a group of employees are working together and the colleagues involved have enough experience. Moreover, the working environment is also essential that it can more or less encourage the colleagues to voice out opinions in different point of views. During the trainees’ meeting and the trainees’ luncheon, we are allowed to ask and show our interests towards the industry. Other than that, take lobby lounge as an example, manager sometimes invites us to give ideas on upcoming promotions and the way we can promote our current products. It is a very good practice...
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...Running Head: EVENT MANAGEMENT Major Event Management [Name of the Writer] [Name of the Institution Major Event Management Introduction The International Fashion Stylist Association is organizing a one day fashion event in London. The goal of the event is to promote creative talents, to stimulate creativity and to create new networking and employment opportunities. The name of the event has been suggested to be "Fashion Fiesta". 8th June, 2013 is the date suggested for the event. Event will feature the fashion related activity in London, a fashion show of the best local emerging designers and a networking dinner. "Fashion Fiesta" will be an invitation-only event and the target audience will consist of major fashion journalists, fashion bloggers, representatives of national fashion schools, famous fashion designers, fashion company managers, fashion entrepreneurs, local opinion leaders and local authorities. This is an event management plan which will include all the major aspects of the event "Fashion Fiesta". It will include the accommodation suggestions for all the guests coming in out of town, transfer plan and the vehicles needed and fashion related activity to be organized during the day on a sign-up basis. The venue of the event will also be looked upon in the report, as well as, the event agenda. An Event Marketing and Communication Plan in order to reach the target audience will also be included. A list of potential sponsors and suppliers...
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...1. Task 1 Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. 1.1, M1 Assume that if I am a senior team member in “Expert Business Consultancy Firm” then my role is to show/give the information about the current scale, scope and diversity about the hospitality industry so that The Mittal Group will invest in hospitality industry and the information was briefly describe given below:- 1.1 Hospitality industry The Standard Industrial Classification (SIC) (1968) defined it as 'establishments (whether or not licensed for the sale of intoxicating liquors) providing meals, light refreshments, drink or accommodation (.Jones, 1996). Knowles (1996:2) further describes the hospitality industry as 'any combination of the three core services of food, drink and accommodation...a blend of 'tangible and intangible elements - and the service, atmosphere and image that surrounds them. Hospitality defines as the “reception and entertainment of guest, guest visitors with good well and friendly service”. Hospitality Industry is responsible for warm and friendly service to the people who have left their home for different propose service may differ depending upon type of the guest. Some of the examples of the hospitality industry are hotel, restaurant, pubs, nightclubs, travel agency, airlines, hospital etc. (Gurung, 2010) As Nepal is a country of Mount Everest, birth place of Lord Gautam Buddha...
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...1. Introduction 3 2. A brief description of the hotel industry 3 a) Concept 3 b) Classification of the hotel 3 3. Significant issues facing entrepreneurs in hotel industry 4 3.a Labour Shortage 4 3.b Competition 4 3.c Global Economy 4 3.d Safety and Security 4 4. Level of entrepreneurial activity in hotel industry 5-6 4.a Innovation 5 4.b Opportunities 5 4.c Expansion 5,6 4.d Product Development 6 5. The factors influence the probability of new ventures success 6-7 5.a Entrepreneur Characteristic 6 5.b Branding 7 5.c Location 7 5.d Customer Service 7 5.e Product differentiation 7 6. Conclusion 8 7. References list 9 1. Introduction: In the recent years, the hotel industry is one of the fastest growing sectors in economy. It is diverse enough for people to work in different area of interest and still be employed within the hotel industry. And the purpose of this article will give us more understanding of the entrepreneurial activity and some significant issues facing entrepreneurs in hotel industry as well as the factors influence the probability of new ventures success. 2. A brief description of the hotel industry: a. Concept A hotel is an establishment whose primary...
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...| The Daily Star THURSDAY, APRIL 04, 2013 | 02:19 RSS ARCHIVE HOME NEWSPAPER BUSINESS SPORTS ENTERTAINMENT LIFESTYLE OP-ED EDITORIAL SECTIONS MAGAZINE SUPPLEMENTS ONE SHUTDOW N MEANS TK 1,600CR LOSSES LATEST NEWS : Gas reality awaits projects A A THURSDAY, APRIL 04, 2013 One shutdown means Tk 1,600cr losses Dhaka chamber's survey finds hartals eat up 6.5pc of GDP a year STAR BUSINESS REPORT Like 2 LATEST MOST READ MOST DISCUSSED Export goes haywire KSA may take more workers Economy hit hard Hefajat warns govt BNP banks on radicals Blogger Asif arrested Govt may lose everything Website Feedback AL certificate for 3 Jamaat activists! Gas reality awaits projects Govt mulls one-day weekend 25 killed in record Argentina downpour Defence starts placing final arguments Pay as you weigh Mobile phone steps into 41st year 36 Rajshahi Shibir men arrested Govt action absurd Defence claims four charges not proved MPs press for more money Taliban kill 44 in attack on Afghan court Saudi-funded UN cash to support Gaza families A day of shutdown causes a loss of Tk 1,600 crore to the country’s businesses of all segments — from exports to retail shops, a leading chamber said in a survey yesterday. The country faces, on average, 40 days of shutdown a year, which means the financial losses stand at Tk 64,000 crore or 6.5 percent of the country’s gross domestic product (GDP), Dhaka Chamber of Commerce and Industry said. The garment...
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...SOGO: A FRESHMAN'S ARCHITECTURAL CRITIQUE 03/11/2014 0 COMMENTS The hotel industry is one growing business in the Philippines, among others. It was made, primarily, to provide accommodations, shelter, food and other services to tourists and travellers. Eventually, hotels have adapted to the progression of society, adding new features and functions to attract more customers, yet, in recent times, hotels have started to become different than usual, changing its function into something very sensitive. Hotel Sogo serves as an example. Hotel Sogo is a four-star hotel that was established in 1992. Today, it has a total of 32 branches nationwide, but the critique will focus on the North Edsa branch. The Hotel Sogo - North EDSA Branch is located behind Trinoma Mall. Standing beside many commercial establishments an MRT Station, and a major road, the Red-colored building catches the attention of many. Its facade is boxy, simple and plain. It was colored mainly in red, with accents of yellow, probably to attract more attention. Assuming that a viewer is standing a few meters from its facade, having the chance to view the whole building will be difficult because of many telephone and electric wires and the MRT tracks obstructing the view from that point. At the left of the facade is a driveway that leads to the basement parking. The entrance also served as the exit way, which makes it difficult for cars going down to go up if another car is moving out. The parking had...
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...Hotel industry in Kuwait (regency hotel) Hotels Industry is a very important element in any country's economic in our society nowadays, because it's the most necessary field that should be active and focus in improved it in the tourism of the country , and that’s because it's the first thing that comes into the mind of the foreigners or the visitors. Also, it represents the face and the development growth rate of the country for visitors. Hotel industry is a wide industry which includes many various types of tangible and intangible services such as, formal events, wedding planning, pleasant staying, and guide tours around the country, restaurants and catering issues, laundry, theme parks. Some five stars hotels provides all of the above along with means of transportation to any destination that visitors wish to go, that includes driving them to and from the airport. Some facts that I got from the internet, is that the hotel industry is around 3.5 trillion dollar service sector within the global economy. This particular industry is important element in the domain of the countries income because it’s a reservoir income from where the foreigners exchange flows. On the other hand, the more the hotel industry in the country is successful the more the economic status of that country increases. Hotel industry is like many other industries that needs to explore and undergo new innovations, so that a fair blending cash flow of the economy getting balance and increase. The hotel...
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...Table of Contents 1.INTRODUCTION 4 2.PROBLEM STATEMENT 5 3.MOTIVATION 5 4.DELIMITATION 6 5.METHODOLOGY 6 6.EXECUTIVE SUMARY 9 6.1 What type of service does our project offer? 9 6.2 Vision,Mission and Goal of the project 9 7.MARKET ANALYSIS 10 7.1 Demand in Copenhagen Hotel Market 11 7.2 Supply in Copenhagen Hotel Market 13 7.3 Trends and Outlook 14 8. MARKETING STRATEGY 16 8.1 Growth strategy 16 8.2 SWOT for “The Edge” project 16 8.3 Competitive position 18 8.4 Competitive advantage 19 9. MANAGEMENT STRUCTURE AND ORGANIZATION 19 10.SENSITIVITY ANALYSIS FOR HOTEL TIVOLI INN 21 11. CONCLUSION 25 12. LIST OF SOURCES/LITTERATURE 26 1.INTRODUCTION Tivoli is an amusement park and one of the most popular attractions in Denmark. It is the world`s second oldest amusement park and fifth most visited in Europe. Tivoli is situated in the centre of Copenhagen and exists since 1843. Starting from the rides and adventurous attractions and passing through the “scenographical towns”, music events, theaters, beautiful and sophisticated gardens, Tvoli brings joy and entertainment for both local and international visitors. Tivoli is developing and improving with every single year. Besides the regular attractions for an amusement park, Tivoli gives the environment for music, theatre and business events to happen. “The Concert Hall”, “Tivoli Congress Center”, “Tivoli Hotel” and “Tivoli Festival” are one of the most emblematic places in Tivoli. Besides entertainment , Tivoli...
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...Introduction RSH, which stands for Rubin, Stern and Hertz is an investment banking company located in New York City. Peter Thomson, who was their star semiconductor analyst, announced his resignation after getting an offer from one of their competitors. Due to this reason, RSH is faced with a challenge of finding Thompson’s replacement since in the current market situation it is hard to get a star analyst ready to shift companies. Thomson was not only the company’s star semiconductor but also the particular one that it had. The company needed a high attention to the semiconductor manufacturing since his role could not be left unoccupied for long. Stephen, who was the manager of research at the company, formulated a backup plan and convinced Rina Peter’s junior analyst to stay in the business and he promoted her to be a senior provisional analyst (Matthews, 2012). Discourse However, Stephen was still faced with a difficult task to hire a permanent replacement for Peter from outside or to offer Rina a permanent deal. The corporate norm of the company was unusually firm in its research sector. The senior research analysts usually began as a junior analyst and later promoted. Various analysts of the company supported each other, and there was no competition between them. The investigators worked and spent much time exploring on other firms in their zones and came up with contrarian opinions on shares. The company’s culture was among it top competitive benefits since the teamwork...
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...Corporation into the hospitality industry. Megaworld is regarded as one of the Philippines’ leading urban developers concentrating on large-scale projects set in prime developments geared primarily to the middle and high-income markets. Richmonde Hotel Ortigas or RHO is the first property built and managed by PHRI. It opened its doors in 2000 at the heart of Pasig’s central business district, the Ortigas Center. It is a four-star hotel brand fully committed to meet the preferences of the globetrotting business executive and world-class traveler. Indulging the market to a first-rate and individually tailored style of service, RHO became prominent for its tagline, “Distinctly Richmonde, Distinctly Personal.” INDUSTRY OVERVIEW The hospitality industry is a broad category of fields within the service industry. The majority of business niches are composed of only a handful of different businesses, but this field applies to nearly any company that is focused on customer satisfaction and meeting leisurely needs rather than basic ones. One of the most defining aspects of this industry is that it focuses on customer satisfaction. While this is true of nearly every business, this industry relies entirely on customers’ being happy. It is for the reason that these businesses are based on providing luxury services. Very few hospitality businesses provide a basic service that people need, like food or clothing. Another defining aspect of this industry is its reliance on disposable income...
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...MAJESTICA HOTEL IN SHANGHAI? On March 20, 2005, Richard Roy, executive vicepresident of Majestica Hotels Inc., was in China, for negotiations with Commercial Properties of Shanghai Limited (CPS). They were discussing a possible management contract under which Majestica would be the operator of a new luxury hotel there owned by Shanghai Industrial Holdings. Majestica Hotels Inc. was one of the world’s leading operators of luxury hotels. The expansion into mainland China had been on management’s agenda since 1999. The opportunity emerged in late 2003 when a close friend of Majestica’s chief executive officer (CEO) revealed that CPS was looking for an operator for its new luxury hotel under construction in Shanghai. Majestica immediately sent representatives to Shanghai to explore the possibility of becoming the operator. Majestica’s proposal was welcomed by CPS, and a letter of intent was signed on August 20, 2004. However, in discussions regarding the management contract, the two parties had reached a deadlock. The key issues to be resolved were the contract term, and the responsibilities and rights of Majestica as the operator, and CPS as the owner, of the hotel. This Shanghai deal was important for Majestica’s global expansion. It would not only provide Majestica with the opportunity to enter the China market but could also set a precedent for Majestica’s future expansion in other emerging markets. MAJESTICA HOTELS INC. Majestica was founded in 1970 in Western...
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...Speaker with the welcoming remark was Michael C leacadio. He was awesome he really made me interested especially with his KOKology. Land: The first Guest speaker was Mr. Rufino Eduardo H. Abad. He was really strict about his lecture But I learned quite allot from him. He talked about services and the needs and wants of the guests. He talked about how want’s tern to needs and how needs turns to wants he talked about the Level of Meeting the needs of people. Hoe each star corresponds to what services offered. What effort is needed or services offered in each starts. And that our industry Primary Target is the Guest Delight the 4-5 stars. He also talked about the Deferent level of guest Delivery. And that the Primary target is to provide extra services.to give customer delight and satisfaction. Water: The Second Speaker Was Dr. Remeo D. Sajonas, PhD He talked about hospitality at sea. He talked mainly about the Cuie Ship that Their Company owned the Star Cruises. He also talked about the Genting training industry and some of the service and facilities that are available is cruise lines. The only this that I don’t like the obvious Advertisement of the company what happens to be really irrelevant. And out of the Primary Objective of the Summit. Air: The last but not the least is the air. Where Mrs. Ma. Theresa C. Salvilla talked about their company the Philippine Airlines. And their upcoming Development and upgrades on services nothing more...
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...Meeting & Banqueting Facilities 12 4.2.6 Back-of-House Areas 12 5.0 Justification of Facilities 13 6.0 Budget 14 7.0 Conclusion 15 8.0 References 16 9.0 Appendix 17 9.1 Hotel Design Schematics 18 9.1.1 Level 2 18 9.1.2 Level 3 18 9.1.3 Level 4 19 9.1.4 Level 5 21 9.1.6 Level 1 21 9.1.7 Ground Level 22 9.1.8 -1 Level 23 9.1.9 -2 Level 24 1.0 Introduction As the leading development consultancy firm worldwide, Star Consultancy ensures the development of new hotels and concept ideas that guarantee success. Throughout this report we will discuss our overall proposal and vision for the opening of our Chalet Royal. We seek to provide significant insight to our ideas by considering both internal and external influences together with a complete proposal of facilities. The following report highlights several categories that are fundamental in the development including: Feasibility Study Exterior and Interior Design Safety and Security Environmental Issues and Concerns ‘A home away from home’ is the chosen concept for our four star establishment Chalet Royal. It seeks to convey warmth, understated elegance and comfort to meet the desires of our middle to upper class target market. A total of thirty-six rooms are planned ranging from Luxury, Superior and Deluxe rooms. Paraplegic friendly rooms have also been taken into...
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...Recommendations for Change at Red Star An Analysis of the Haier Group (A) Case As Haier Group looks to Acquire Red Star, Zhang Ruimin must consider the strategy for change that he must implement. While the changes that need to be made may be obvious on the surface, the method he chooses to invoke change is critical to the initiative’s success. Zhang faces an organization that has suffered years of poor management, where no motivation exists throughout the business. Careful consideration of the circumstances at Red Star must be analyzed before employing Theory E, Theory O, or a synthesis of the two. The most effective conclusion to the method of change to be used as Haier Group acquires Red Star is a synthesis between Theories E and O; specifically, a focus on cultural change using a very programmatic plan. To be successful in his change effort at Red Star, Zhang must first consider what has worked well for him in the past. He has been through several campaigns for change while at the helm of Haier Group, originally known as Qingdao General Refrigerator Factory. His first effort started in 1984, on his first day at QGRF. Zhang chose to lead the organization because he saw it as a challenge. The company was suffering from poor quality and increased competition. Zhang saw the potential for a star in the industry and knew he was the right person for the challenge. The changes he made were both structural (Theory E) and cultural (Theory O) in nature. After...
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...Proceedings of the 15th Annual Conference of the Association for Chinese Economics Studies Australia (ACESA) Guanxi Neglect at the Roaring Dragon in South-west China: The demise of an International Management Contract Stephen Grainger1 University of Western Australia ‘guanxi neglect – neglecting opportunities to show respect towards guanxi relationships’ Abstract This paper introduces the concept of guanxi neglect through a case study that describes the takeover of a formerly Chinese managed hotel by a western based, international hotel management company. Specifically, it covers the cultural conflict that occurred for employees trying to adapt from the former Chinese relationship (guanxi) based planned methods of hotel management to that of the more market oriented, management company. Conclusions that are drawn highlight cultural characteristics and issues that companies taking over or approaching joint-ventures with SOEs, are advised to be aware of. In recent years, the hotel business environment in south-west China has undergone significant changes. China’s opening-up has encouraged an outbreak of new hotel construction and property speculation as companies and investors hope to cash in on the domestic and international exposure of the unique region. Prospects for growth in the number of tourists and investors visiting the region in the future were good. 1 Correspondence to: Stephen Grainger The University of Western Australia Perth, W.A., AUSTRALIA Email:...
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