Article Summary
GSCM 588
Professor Roberson
Week 3
By
Alexander Davis
Alex.br.davis@gmail.com

The article that I am reviewing was an article I found from a website was “Quality Management and Performance: An annotated review”. I could not find a suitable article online but I did find this particular article for purchased to be very interesting. This article gave me interest as it gave the reader a clearer picture on how leaders and managers with poor management skills can have a better effect on quality management. One of the main ideas in the article was how competition and the demands of consumers have greatly changed on how the business environment is conducted. Unlike in the past, companies can no longer rely on their current business operations to survive and compete in the business world; so in order to stay ahead of the competition, companies must implement new types of management practices. This article describes the evolution of quality management and how it is used to improve the effectiveness of a company. Quality management has been and is considered to be one of the most important pieces in an organization. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization. The TCO’s that the article identifies are A, B, C, D and E. Under TCO A, B, and C the definition of quality is defined and what it is to manage quality. Also under these TCO’s it indentifies the six different perspectives from which quality is defined which are: transcendent, product, value,