...Happy Hospital Scenario A quick overview of the Happy Hospital Scenario almost gives financial decisions makers a false sense of security especially after reading the first opening pages of the Happy Valley Scenario. The text poses an interesting question (2006), “What should we do with all that money?” Upon review of some quick facts, Happy Hospital is reporting starting the New Year with 12.5 million in current assets, 4.3 million in current liabilities, $800,000 in cash on hand with the remaining amount of the 12.5 million being in accounts receivables. The acquirement of all the financial facts and statements in the following scenario present an analysis of how financial decision makers must proceed.. Happy Hospital must begin to use budgets and performance reports to aid in the decision making. The budget is a tool that empowers Happy Hospital to financially plan and manage specific funds for spending and saving (HSBC, 2009). In other words, it is a plan of action of how Happy Hospital will proceed whereas in stark comparison, reports provide accurate and extremely critical feedback. These reports help understand what is currently occurring, what has occurred in the past and what to expect in the future as this information relates to trends and projections. The combination of these two critical components, budgets and reports will be key to knowing how to correctly utilize the 12.5 million in assets. After quick review of the financial statements presented...
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...Case Analysis Sun Medical Systems, INC Table of Contents Summary 2 1. Situation Analysis 2 2. Problem Analysis 3 3. Decision Analysis 5 A. Maintain Status-quo 6 B. Move to a different department or organization 6 C. Verify her stories and then decide the next course of action 6 Plan of Action 7 A. Prepare for the crucial Conversation 7 Summary The objective of the case analysis to apply the SA-PA-DA-PA (Situation Analysis, Problem Analysis, Decision Analysis and Plan of Action) framework to find out the right course of action for Shabana Jabeen of Sun Medical systems. Shabana feels frustrated and stagnated at her job in spite of her division doing exceptionally well and her contributions to the growth of the division are widely acknowledged by the Management. The case analysis has been structured in 4 sections as per the SA-PA-DA-PA methodology. Situation Analysis Situation analysis is defined as a process that examines a situation, its elements, and their relations, and that is intended to provide and maintain a state of situation awareness for the decision maker. A situation analysis defines and interprets the state of the environment of a person or organization and provides the context and knowledge for planning. Examining Shabana’s situation we come across the following facts – I. Shabana has been a top student and an exceptional...
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...Background Information Paediatric Orthopaedic Clinic is part of he Children’s Hospital of Western Ontario, located in London, Ontario. The clinic was one treatment center of CHWO that was jointly managed with the Division of Surgery and was used for children who had experienced a severe or complex bone trauma. Specialized care was given as part of a referral process from family doctors, walk-in clinics, and urgent care clinics throughout the CHWO system. Overall, the clinic is open for three half-day sessions per week. Hours of operation were from 8:30am-1:00pm, Monday through Wednesday. During the remainder of the week, the facilities were used by other sub-specialties of surgery. Staffing for the clinic consists of one surgeon, two senior resident students, three clerks and four registered nurses. Patient flow for the clinic was approximately 80 patients per day, with 60 percent being for follow-up appointments. The process at the clinic can be broken down into several steps. First, at the front-desk, patients must register and verify all necessary medical and identification documents with three nurses and three clerks. Registration ends promptly at 11:30am, while verification continues until 12:45pm. Next, patients are taken to the radiology department where there is six imaging rooms and six technicians on staff. In this step, patients take two types of generic x-rays: upper extremity or lower extremity. Depending on the type of x-ray, extra time must be allotted...
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...Sensitivity Analysis Sherri Fergusson HCS/405 December 22, 2014 Terri Andrews Sensitivity Analysis Many organizations have data analysis to review the financial statements, annual report, and budget issue documents; The Patton-Fuller Community Hospital is no different. In this analysis we will look over and address all of the areas that affect staffing at Patton-Fuller. These areas will vary between the numbers of nurses to the number of patients as well as staff compensation from wages to raises. A comparison of two years’ worth of data while also using Trend Analysis will explain future budgeting aspects and the pros and cons to these decisions. Comparative data is an important tool for managers to use when analyzing data with consistency, verification, and unit measures to fully meet the requirements of understanding the reporting financial results (Baker, PhD, CPA & Baker, JD, 2011, "Chapter 14/Using Comparative Data"). Using Patton-Fuller’s 2008-2009 financial statements to provide a comparative analysis for their expenses that occurred within a 2 year period. Patton-Fuller’s balance sheet provides comparative analysis that total current assets of 130,026 in 2008, and other assets in 2009 of 128,867 decreased to a negative difference of (1159.00). Liabilities reported a gain in 2009 of 462,153 from 2008 213,450 a growth percentage of 46.19 gain. However, factoring the equity of 335,035 in 2008 to 125,564 in 2009 a percentage of 62.52 gain, the total liabilities...
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...Analysis of If I Stay If I Stay by Gayle Forman is a very unforgettable novel. The story is about a seventeen- year- old girl named Mia who has a perfect life. She has a supporting family, a caring best friend, a beautiful boyfriend, and a strong interest in classical music which lead to her applying to Juilliard. One snow day, Mia’s family decides to take a drive to their grandparent’s house for the day. The roads are very slippery which causes a huge car crash killing Mia’s family instantly. When emergency help arrives, Mia is still alive. She is rushed to the hospital in a deep state of a coma. Her body is left in a sleep-like state but her mind is still aware of her surroundings causing her to walk around without anyone seeing her. Throughout the novel, Mia recalls many memories of her life before the crash which helps her to choose to leave or stay. If I Stay is a good novel because it contains well-developed characters, themes that are relatable, and several interesting incidents that influence the outcome of the novel. One of the elements that made this novel memorable is the well- developed characters. In If I Stay, Mia is a hardworking cellist in a rock-n-roll family. She had everything a normal teenage girl would have: a loving family, and adoring boyfriend, and a future full of success for the future in music. But, a tragic crash turns Mia’s normal existence upside down. She is left in a coma state that lets her spirit self walk around the hospital while her...
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...QI Plan – Part I Kittitas Valley Community Hospital (KVCH) is a progressive, critical access hospital that provides exceptional health care to Kittitas County and surrounding areas. KVCH provides 24-hour emergency care and offers inpatient and outpatient hospital services. KVCH's emergency department is designated as a Level IV trauma service by the State of Washington Department of Health and is staffed 24-hours-a-day by an emergency physician (About KVCH, 2012). Over the course of this paper the types of care that KVCH focuses on, the organizations mission and their QI goals will be described as well as the role of consumers in the organizations QI process. Performance Measurement vs. Quality Improvement Processes According to the operations performance measurement program, “Performance measurement is the use of statistical evidence to determine progress toward specific defined organizational objectives. This includes both evidence of tangible fact, such as measurement of hospital acquired infections, and measurement of customer perception, such as would be accomplished through a customer satisfaction survey. In a service industry such as health care, the performance measurement process starts by defining precisely the services that the organization promises to provide, including the quality or level of service (e.g. timeliness, reliability, etc.) that is to be delivered” (Performance Measurement Fundamental, 2011). Quality improvement processes main goal is to improve...
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...Work Related Project Analysis, Part 1 BSA/376 Work Related Project Analysis, Part 1 System Analysis is a formal investigation that is done to help someone or a company to make better choices than what might have been made without a specific system (Principia Cybernetica Web, n.d.) . Included within a system analysis is identifying the underlying issue or the chief of complaint that is made by the client or person. Assessment of the problems and alternative methods are made which can include risks and benefits of the alternative methods. The risks and benefits must be considered so that the client and the developer are able to make a choice from the different methods of improvement (Principia Cybernetica Web, n.d.). System analysis is typically used in directing decision making in personal and business plans, development and other services. In the case study of The Reliable Pharmaceuticals Service that is located in the Systems Analysis E-Book which is written by John W. Satzinger, Robert B. Jackson and Stephen D. Burd is a company that offers pharmacy services to health-care delivery organizations that are unable to have their own pharmacy within their company (Satzinger, Jackson, & Burd, n.d.). The Reliable Pharmaceutical Service provides service to nursing homes, hospitals and residential rehabilitation facilities (Satzinger, Jackson, & Burd, n.d.) . The medical facilities are able to place telephone orders to the pharmaceutical Service Company and have...
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...1.0 Background SWOT Analysis STRENGTHS 13 stores available (Phuc Long 2013) Variety of tea and coffee options for different customer groups Price is lower (25,000-45,000VND) compared to Starbucks and Coffee Bean WEAKNESSES Low marketing to promote their coffee: tea sales (80%) and coffee sales (20%) (VnExpress 2014) Low store capacity OPPORTUNITIES Tea has become a lifestyle of young people, not just only a drink. (Vietnam Online n.d) Foreigners are eager to try out dosmetic brands rather than international tastes such as Starbucks and Coffee Bean => Tourists recommend Phuc Long to their friends (Hoang Phuong & Thanh Ha 2014) THREATS Phuc Long’s location is high at cost (Dst.1 and Dst.7) and they price their product medium => Hard to make high profit....
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...Int. J. Mgmt Res. & Bus. Strat. 2012 Nethi Suresh Babu and T Sreenivas, 2012 ISSN 2319-345X www.ijmrbs.com Vol. 1, No. 1, October 2012 © 2012 IJMRBS. All Rights Reserved A STUDY ON PATIENT SATISFACTION IN HOSPITALS (A Study on Three Urban Hospitals in Guntur District, Andhra Pradesh) T Sreenivas1 and Nethi Suresh Babu2* *Corresponding Author: Nethi Suresh Babu, sureshbabu.nethi@yahoo.co.in Objectives: 1. To study the satisfaction levels of the patient in sample hospitals. 2. To suggest measures to strengthen the administrative practices that improves patient satisfaction in hospitals in India. Settings: Government General Hospital (GGH), St. Joseph General Hospital (SJGH) and NRI Hospital (NRI) in the state of Andhra Pradesh in South India. Results: 38 – Items scales having good reliability and validity was developed. Seven dimensions of perceived quality were identified—Admission Procedure, Physical Facilities, Diagnostic Services, Behaviour of the staff, Cleanliness, Dietary Services and Discharge procedure. The researcher observed that patient satisfaction is high in the case of SJGH and followed by NRI and GGH. Conclusion: The developed scale is used to measure perceived quality at a range of facility types for patients. Perceived quality at public facilities is only marginally favorable, leaving much scope for improvement. Better staff and physician relations, interpersonal skills, infrastructure, and availability of drugs have the largest effect in improving patient...
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...Introduction Shouldice is a private hospital located in Toronto, and was founded by Dr. Earle Shouldice in July 1945. The hospital started out as a six-room nursing home in downtown Toronto. As demand increased for hernia operations, Dr. Shouldice expanded the facilities to a capacity of 36-beds, which turned into an 89-bed facility after the addition of a large wing. Dr. Shouldice is a famous doctor known for his private method of hernia surgery. Unlike normal methods, his way allowed the patient to be up and about right after surgery, and move freely about by the end of the day. When patient numbers increased, Dr. Shouldice decided to exploit this by opening up his own hospital. His hospital, Shouldice Hospital, specialized in external hernia cases and proved to be a big success. Dr. Shouldice died in 1965, but his hospital continued to grow, and by the end of 1982, his hospital had 6,850 operations per year. Issue Statement The Shouldice Hospital is a successful and admired organization. However, due to its unique surgery method, and without the assistance of mass advertisement, they are operating close to 100% capacity. Thus, Shouldice fears not being able to meet future demand. Moreover, “competing” hospitals and surgeons utilize and perform the Shouldice method (and advertise as such), although they often perform the method incorrectly, ultimately giving the Shouldice Hospital a bad reputation. Shouldice’s critical concerns are meeting future demand, dealing...
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...must control the high turnover rate if it wants to maintain adequate levels of efficiency, service, and success. The data collected from the surveys administered to the three divisions run by BIMS was evaluated collectively, for each department individually. The Human resources department for BIMS was responsible for preparing, and developing the survey tool used to gather the data, BIMS staff was responsible for completing the data entry. Douglas Medical Center Current Situation Barbara Tucker is BIMS General manager at the Douglas Medical Center and supervises the three division managers for the Food Service, Housekeeping, and Physical Plant/Maintenance. Flora Torres supervises the Food Service Division, which provides foods to hospital staff as well as to the public. The Food Service Division staff also supplies specific meals for patient care units. This division provides work for 129 fulltime and 106 part-time workers in a 24-hour operation. Henry Dumas supervises the Housekeeping...
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... 2. Reports IIII. Conclusion and Recommendations Introduction Employees of all incomes brackets and age groups continue to become less and less satisfied at work. Employee satisfaction means different things to different people. For example, an employees’ motivation can range from basic pay to survive, to contributors that work for the satisfaction of contributing to the greater good (Thompson, (2004). Research indicates that satisfied employees are more likely to stay with his or her employers (Heathfield, 2012). According to this survey 82% of the employees at this hospital indicated overall satisfaction with his or her position with 35% reporting he or she was very satisfied. More surprising 62% said that the current job market did not play a role in his or her job satisfaction. Hospitals have a well-balanced diversity of people and levels of working roles. In process for any giving organization to make sound decisions within the company, it is beneficial to display effective employee satisfaction. This paper will cover the value of employee satisfaction and the proper ways that it should be displayed effectively with this work environment. It is vitally important to know which factors affect employee satisfaction the most. The articles...
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...Can merit pay and promotion be a more motivational factor for employees than just the occasional extrinsic reward of employee-of-the month recognition? Week 7-Applied Research Paper Holly GM591 Leadership and Organizational Behavior Abstract I. Overview of Organization The Cleveland Clinic Foundation often referred to as CCF, is a well-known “non-profit academic medical center that integrates clinical and hospital with research and education” (CCF, 2011, p. 1). CCF is also considered as the leading world class care hospital that is located right here in Cleveland, Ohio. It comes as no surprise that they are consistently voted in as the best hospital, always ranking at the top of the charts with the number one spot in patient care and service in the world. They are also continuously recognized for their excellent service by their patients and organizations that recognize excellence in comparison with other hospitals. My familiarization and experience with the Clinic has enabled me to view and compare its reward systems from both as a volunteer, an employee’s perspective; and now as an observer. My first association with the Clinic began in 1999 as a student volunteer from the John Hay High School Thematics program; who currently still partners with CCF having almost been ten years later. I have not only put in time with volunteering throughout my high school years from 1999 through 2002 in various...
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...Subliminal Marketing ..What you see, what you smell, what you feel and think is all a part of a market strategy Ever wondered why you always end up walking out of the supermarkets with huge shopping bags? If you analyze, half of the things you buy are on impulse. Why do we usually have fresh sweet smelling flowers or the perfume section at the entrance of shopping malls? The answer is easily understood by marketing student/executive – the fragrance enhances a 40% increase in good mood. It relaxes our senses and gives us a happy feeling. We tend to buy more in a happy mood. The placement of consumer-goods to enhance impulsive buying behavior is an old tactic now. Today, what you see, what you smell is all a part of a market strategy –like inducing a “symbolic pleasant mood”, packing food in ice, fresh water droplets on the fruits and veggies is an example of “hedonics to excite your senses”. For that matter the series of images you see before you finally reach a showroom is also a part of the marketing strategy. Subliminal marketing is a technique of exposing the consumers to pictures, to products, to brand names, to colors and scenes or other such marketing stimuli without the consumers being consciously aware. The human brain reacts to these stimuli without the consumer even being aware. The brain decodes and develops a power to acknowledge the stimuli. A study of Functional magnetic Resonance Imaging shows that subliminal stimuli activate specific region of the brain. ...
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...Shouldice Hospital: Operations Assessment Shouldice Hospital has been devoted to repairing hernias for over half a century. Although the Shouldice system has led to great competitive positioning, the hospital is falling victim to its own success. Demand for Shouldice services is so much higher than its current capacity of 89 beds that it is in a constant state of operations backlog, which grows by 100 patients every 6 months. Thus, Shouldice needs to find a solution to its single most critical question – how to expand the hospital’s capacity while simultaneously maintaining quality control of service delivery. The analysis below is designed to assess the current operations at the hospital, in addition to explaining our recommendation that Shouldice should invest $4MM in a new unit, which will increase bed capacity by 50% and require its surgeons to perform Saturday surgeries. As the financial analysis shows, this change will allow Shouldice to capture unmet demand without compromising its unique system of patient and employee care. Lastly, our recommendation will be also juxtaposed to other options we evaluated as potential solutions, but that neither make financial sense nor solve the current dilemma for the hospital. Hospital Overview Shouldice Hospital is a “focused factory:” a hospital with a specific area of expertise that gives it competitive strength resulting in lower cost, higher quality service for its patients, and better pay for and loyalty...
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