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Hasbro Interactive Case Study

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Submitted By dima1
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Individual Assignment (#2)

“Hasbro Interactive, Case Study”

Strategic Marketing Management (MKT 600)

Done By:
Dima El Jalbout
ID#: 23406

Submitted to: Dr. Elie Asmar

Academic Year: Spring 2015-2016

Date: Monday, March 14, 2016 Long time ago, in a galaxy far, far away families had a game night—once a week they'd pull out a stack of boxes from a closet and everyone would flex their knowledge of trivia (Trivial Pursuit), vocabulary (Scrabble), or even their real-estate management skills (Monopoly). All these childhood memories, the related games and much more were created by “Hasbro, Inc”. Unfortunately the company end up being sold to another French company due to many failures discussed below. After Hasbro Inc and Hasbro Interactive and all the rapid growth and success the company has had, it began acquiring software firms and became separate divisions instead of one united entity. The owner was over optimistic; he set very high target sales and revenues which led to lots of missed targets and caused Hasbro interactive to start losing money.
Structural challenges were many from which we can mention: * Hasbro’s related companies departments didn’t report to the main division, * No strategic plans for the company (other than acquiring as many companies with no consideration of the prices), * Main division set very aggressive sales expectations due to overconfidence, * Huge revenues gained by Hasbro interactive were spent on large employees’ bonuses instead of being received by Hasbro’s main division, * Rapid, unstudied acquisition led to rapid uncontrolled revenues and due to few management controls, acquired firms became separate divisions; this is what constitutes the core of the acquiring problems, * CEO Allan Hassenfeld finally realized the problems inside the company and although the company was resisting change, he hired Herb Baum which wasn’t the best decision, even though it first appeared as one, since he changed the company overall strategy and planning.
In addition to the structural challenges, the toys’ industry back then, and it’s probably still the case to this day, faced many problems such as the instability of this industry since the success of the released products are tied to many factors: the movie-related toys for example, released at the same period of the movie, is tied to the success of the movie which Is totally unpredictable.
One factor kept coming back through the different faces of the company, which was the willingness of CEO Dusenberry to Shooting for the Stars starting by taking high risks to meet ambitious projections in 1999 and throughout the upcoming years which made the senior executives in Hasbro lose confidence in the division, especially after Hasbro continued to acquire software firms at sometimes imaginary prices if need (due to the fact he was expecting high returns). No moves were taken to control or even stop Dusenberry’s spending.
Other than the problems faced by the company as a whole, there were many other departmental issues such as: * The lost credibility and confidence between the divisions (between Hasbro Inc and Hasbro interactive) and each one was blaming the other due to the absence of proper management, * The highly reported returned products after the 1998 holiday season which reflected the dissatisfaction of the consumers and highlighted the possible problems in production, * The interactive monopoly with Burger king and the missed deadlines.
Things got worse after CEO, sensing an upcoming disaster, hired Jackie Daya to bring spending and project management under control. Good news echoed in the division after Daya’s serious work in implementing financial controls and creating a suitable accounting method for Hasbro, but got worse since highly creative employees acquired by the division felt that their innovation was being stifled and lots motivation. Since the problem wasn’t with the company’s personal as they were all highly qualified, solutions must be limited to the strategies followed in the company starting by designing and implementing a strategic plan since the very beginning of the Hasbro and implementing a standardization across the division.
Also, Hasbro Inc. could have executed a management controls at the corporate level to prevent things from getting out of hand at the divisional level. And finally, company should have focused on one thing, according to Porter, which leads to more control of the products instead of losing the grips in different areas in the business. The above summarized solutions to the elaborated marketing and organizational problems face by the company could have prevented the company from getting sold by a French company and limited its losses.

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