...A problem and decision analysis of the HBR Clayton Industries, Inc. Case | SALIAN.IN Page 1 of 4 SALIAN.IN Having Solemnly Resolved. • Business ◦ Cases • Governance ◦ Rights & Duties • Hobby ◦ Astronomy • Money ◦ Finance • Self ◦ Personal Productivity A problem and decision analysis of the HBR Clayton Industries, Inc. Case Posted by Pranab Salian on 12/29/11 • Categorized as Cases This case is about the challenges faced by Peter Arnell, who has taken over the Italian subsidiary of Clayton Industries, a sixty-year-old U.S.-based firm in the HVAC industry. The short analysis I present is one of many possible readings of this case, and specifically covers existing problems and potential decision options. The case is available from the Harvard Business Review website. Problem Analysis The key business issue facing Clayton in late 2009 is that its Italian subsidiary, Clayton SpA, has been making heavy operational losses for three years now, to the tune of over $1 million USD a month. While these losses have been exacerbated due to a general global recession which has reduced http://www.salian.in/business/cases/problem-decision-analysis-hbr-clayton-industries-case 8/25/2013 A problem and decision analysis of the HBR Clayton Industries, Inc. Case | SALIAN.IN Page 2 of 4 sales (which are down by 19%), their root cause lies in the fact that since 2001, Simonne Buis had been making organizational changes, and trying to create a more integrated European organization...
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...leader. However, management is not a science. Nor is it a profession. It is an art – a craft that is developed over a lifetime. This course is therefore not designed to offer you a magic formula for how to manage an organization. It is designed to offer you some of the tools that you will need to better understand why people in organizations do the things they do and how we can influence these behaviors. We will use theories of management, economics, sociology, psychology, and philosophy to help us discuss individual-, team-, and organizational-level behaviors. The format for this course will be highly interactive in order to provide a rich learning experience. We will do this through the use of debates, role-playing, simulations, and case studies. Each of these experiences will provide opportunities to reflect and analyze in order that we may walk away with new ways of looking at the world around us. We will have few traditional lectures and those that we do have will be short ones that serve to synthesize a class discussion or exercise. This means that the majority of our class time will require the inputs of the entire class...
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...more effective manager and leader. However, management is not a science. Nor is it a profession. It is an art – a craft that is developed over a lifetime. This course is therefore not designed to offer you a magic formula for how to manage an organization. It is designed to provide tools to help you better understand why people in organizations do the things they do and how to influence these behaviors. We will use theories of management, economics, sociology, psychology, and philosophy to help us discuss individual-, team-, and organizational-level behaviors. The format for this course will be highly interactive in order to provide a rich learning experience. We will do this through the use of debates, role-playing, simulations, and case studies. Each of these experiences will provide opportunities to reflect and analyze in order that we may walk away with new ways of looking at the world around us. We will have few traditional lectures and those that we do have will be short ones that serve to synthesize a class discussion or exercise. This means that the majority of our class time will require the inputs of the entire class, so...
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...clientes sobre la potencial brecha de seguridad. • Determine el grado al cual Flayton Electornics fue dañado (reputación, finanzas, operaciones, etc) por esta fuga. • Recomiende 2 procedimientos para que Flayton Electronics prevenga fugas futuras. • Su trabajo debe incluir portada y referencias (no se cuentan como parte de la extensión). Fecha de entrega: 15 de Agosto 2013 11:55pm Via correo electrónico formato PDF. Miguel Laurent 719 col. Del Valle CP 03100 Benito Juárez, México DF tels. 5604 2178 5688 3512 www.univdep.edu.mx www.hbrreprints.org HBR CASE STUDY AND COMMENTARY How should the Flayton Electronics team respond to the crisis? Four commentators offer expert advice. Boss, I Think Someone Stole Our Customer Data by Eric McNulty • Reprint R0709A Flayton Electronics learns that the security of its customer data has been compromised—and faces tough decisions about what to do next. HBR CASE STUDY Boss, I Think Someone Stole Our Customer Data by Eric McNulty COPYRIGHT © 2007 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Brett Flayton, CEO of Flayton Electronics, stared intently at a troubling memo on his desk from the firm’s head of security. Running his hands through his full head of barely graying hair, he looked not unlike his father did when he established the first Flayton Cameras and Stereos 25 years ago. The security situation had come to Brett’s attention just before nine o’clock...
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...Information Systems MN5121 Competing with IS Yasaman Soltan-Zadeh y.soltan-zadeh@rhul.ac.uk Office: MX 120 Competing with IS • Does IT Matter? • IS and Competitive Advantage • The New Competitive Paradigm Does IT Matter? • Can IT provide a strategic advantage? • Is it sustainable? • Carr, Nicholas (2003), “IT doesn’t matter”, Harvard Business Review, May 2003, pp. 41-49. – “As information technology’s power and ubiquity have grown, its strategic importance has diminished. The way you approach IT investment and management will need to change dramatically” (Carr, 2003) IT Doesn’t Matter! • Information Technology: – Proprietary Technology vs. Infrastructural Technology • The Commoditization of IT – Transport mechanism – more valuable shared rather than isolated – Interconnectivity and interoperability – Standardisation of technology and homogenisation of its functionality – Highly replicable – Rapid price deflation http://www.youtube.com/watch?v=PO2dCaaSDk8 IT Doesn’t Matter! • From Offence to Defence – Spend less – Follow, don’t lead – Focus on vulnerabilities, not opportunities Does IT matter? • Inherently strategic because of indirect effects • Creates possibilities and options that did not exist before • May become ubiquitous! The insight to harness the potential is not distributed evenly. Does IT matter? Three broad lessons • Extracting value from IT requires innovations in business practices. • IT’s economic impacts comes from incremental...
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...BUS 223: Principles of Management HBR Business Case Assignment – Holding Fast by John T. Gourville Issued: September 10, 2012 Due: October 19, 2012 NLT 9:00pm in Blackboard Points: This assignment is worth 50 points towards course grade Format: Student papers will be submitted online in Blackboard as a Word document attachment. Your essay must be double-spaced and be at least 3-4 pages in length. Requirement: Students will read the case and provide (as a minimum) responses to the information listed below: 1. A summary of the case (synopsize all the players, the business environment and the major (key) issues in the case). Make sure you leave no stone unturned when identifying all the major players (who are they, what job title, what’s their take on situation, etc.) and issues. But, do not parrot…put in your own words. Be concise. 2. What are the drivers of the tension related to Crescordia offering “resorbables”? Identify and comment on some of the financial, ethical, quality, management “tensions” wrought by competing viewpoints in the case. 3. Given your understanding of the situation, do you think that Crescordia should launch resorbables? (Take a stand. No wishy-washy fence sitting.) A. If yes, in what manner should the launch proceed and with what guidelines? B. If no, what will your (alternative) approach be for this market? Be specific. 4. What are the pros (advantages) and cons (disadvantages) of your chosen approach? (Even...
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... CASES CASE 1: Hewlett-Packard: The Flight of the Kittyhawk, Clayton M. Christensen, 9-697060, March 2003 CASE 2: Creating Project Plans to Focus Product Development, Steven C. Wheelwright and Kim B. Clark, Reprint number 92210, HBR March-April 1992 CASE 3: Innovation Versus Complexity: What is Too Much of a Good Thing, Mark Gottfredson and Keith Aspinall, Reprint R0511C, HBR November 2005 CASE 4: Microsoft Office 2000, Alan MacCormack and Kerry Harman, 9-600-097, June 2000. CASE 5: Product Development at Dell CorporationCorporation, Stefan Thomke and Vish Krishnan, 9-699-010, January 1999 Case Presentations Nov 3 – Nov 10 – Nov 17 Nov 24 Dec 1 – Case 1 Case 2 Case 3, Case 4 Fall Break Case 5 Case Assignment Team 1-Case 4 Team 2-Case 3 Team 3-Case 4 Team 4-Case 1 Team 5-Case 2 Team 6-Case 5 Team 7-Case 5 Team 8-Case 3 Team 9-Case 1 Team 10-Case 2 Team 11-Case 5 Each team to read all case studies and prepare a 25-30 minute class presentation on power point on ONLY the case study assigned to the team - addressing the questions listed below. You may turn in the ppt presentation with the speaker notes or a word document answering the questions. The questions are guidelines for the team to address in the presentation. Each team should have a few overview slides on the case to introduce the case to the class. All the students are expected to have read all the cases. All the ppt from the teams will be available to all the teams. The lessons learnt from the cases are included...
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...2007 1 Managing Change A Public Sector Perspective John Lamont MANAGING CHANGE RESTRAINING FORCES ↓ ↓ ↓ E Q U I L I B R I U M ↑ ↑ ↑ DRIVING FORCES MANAGING CHANGE The Rational Approach l Identifying the objectives l Scoping and specification of time, cost and quality l Work breakdown structure l Heavy emphasis on scheduling and critical paths l Lots of performance and progress reporting The Political Approach l Based on trying to identify stakeholders, winners and losers l Attempts to buy off or cut losers loose l Particular focus on where the balance of power might lie and lots of jockeying for position l Alliances and coalitions become critical The Emotional Approach l Based on trying to provide reassurance and support l Allowing people time to come to terms with change l Little attempt to ‘persuade’ people of the change – focus, instead, is on giving them the information and involvement they need to ‘buy in’ themselves MANAGING CHANGE Key Questions About Stakeholders l Who is going to be affected by this change? l How big a change will this be for them? l What’s in it for them (benefits/losses)? l How committed are they now to this change (in your Attempts to buy off or cut losers loose l Particular focus on where the balance of power might lie and lots of jockeying for position l Alliances and coalitions become critical The Emotional Approach l Based on trying to provide reassurance and support l Allowing people time...
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...www.hbr.org HBR SPOTLIGHT Strategy and Society The Link Between Competitive Advantage and Corporate Social Responsibility by Michael E. Porter and Mark R. Kramer • Reprint R0612D HBR SPOTLIGHT Strategy and Society The Link Between Competitive Advantage and Corporate Social Responsibility by Michael E. Porter and Mark R. Kramer COPYRIGHT © 2006 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Governments, activists, and the media have become adept at holding companies to account for the social consequences of their activities. Myriad organizations rank companies on the performance of their corporate social responsibility (CSR), and, despite sometimes questionable methodologies, these rankings attract considerable publicity. As a result, CSR has emerged as an inescapable priority for business leaders in every country. Many companies have already done much to improve the social and environmental consequences of their activities, yet these efforts have not been nearly as productive as they could be—for two reasons. First, they pit business against society, when clearly the two are interdependent. Second, they pressure companies to think of corporate social responsibility in generic ways instead of in the way most appropriate to each firm’s strategy. The fact is, the prevailing approaches to CSR are so fragmented and so disconnected from business and strategy as to obscure many of the greatest opportunities for companies to benefit society...
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...Transition’s sales had doubled each year. The first location, a 25,000-square-foot facility with 14 full-time staff members, plus numerous sales associates, was almost maxed out at 2,300 members. Within its first two years of operation, Transition had opened similarly popular facilities in other major cities: Chicago, Washington, Los Angeles, London, Paris, Milan, Singapore, Hong Kong, and Tokyo. Within five years, it was also operating through the five-star Printemps hotels, offering its services to guests. harvard business review • march–april 1995 It wasn’t just clever marketing. True, the initial campaign—a targeted direct-mail effort featuring an endorsement from four-time Wimbledon winner Julia Sonoma—had generated a solid response. And Transition advertised regularly in publications such as the New York Times, Town and Country, and the...
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...www.hbr.org HBR CASE STUDY How should Gerald Smarten balance the needs of Kaspa and the community? The CEO Can’t Afford to Panic by Eric J. McNulty • Reprint R1003X Purchased by robert duboff (robert.duboff@hawkpartners.com) on January 12, 2012 In an unthinkable crisis, a bank’s chief executive has to make a fast decision. HBR CASE STUDY The CEO Can’t Afford to Panic by Eric J. McNulty COPYRIGHT © 2010 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Gerald Smarten, CEO of Kaspa Financial Services, was presiding over the regular Tuesday morning executive committee meeting in the glass-walled conference room that looked east over Massachusetts Bay. The management team was wrestling with the complexities of acquiring Huadong, a Shanghai-based investment firm. He glanced at his watch: 8:10 already, and they still had three more agenda items to work through. “I just don’t trust their valuation of all of their assets,” said Sarah Hicks, Kaspa’s CFO. “The securities are straightforward, but—” She stopped mid-sentence as the building shook and a low rumble rose up from below. She and her colleagues looked at one another and then, almost as one, rushed to the window. Smoke was billowing out of the subway entrance across from Boston’s historic South Station. Traffic had stopped, and people were pouring into the street. “Oh my God!” exclaimed Ben Lee, the firm’s general counsel. “There’s a fire.” “Or worse,” Smarten said quietly. Just a...
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...The U.S. Banking Panic of 1933 and Federal Deposit Insurance 1. In 1929 there were more than 25,000 commercial banks in the U.S. Today there are still approximately 7000 banks. In most other countries there are just a handful of major banks – often 4 to 8 institutions dominate the market place. What explains the vastly different character of the banking system in the U.S. from that of other countries? Similarly, most other countries have not in the past provided government sponsored deposit insurance, though some have put it in place as part of their response to the credit crisis. Does the unique structure of the U.S. banking system indicate a greater need for such insurance? In 1933, banks in the United States were unsecure and there was widespread fear based on the previous closures. Depositors panicked as banks were experiencing difficulties. What differentiated U.S banks from other banks is that US banks were composed of two main banks: national banks that were following the federal law and regulation and which it could share funds and resources across US, and the State banks that were following the state law and regulations. It was proven after the crisis that local units banks were more vulnerable to the crisis than national banks. Many states restricted branch banks form developing that made some banks riskier and it limited their liquidity. In 1929 crash, customers were unable to pay back their loans that led to a severe liquidity problem as payment of loans and...
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...www.hbr.org BEST OF HBR 1998 In making decisions, you may be at the mercy of your mind’s strange workings. Here’s how to catch thinking traps before they become judgment disasters. The Hidden Traps in Decision Making by John S. Hammond, Ralph L. Keeney, and Howard Raiffa • Reprint R0601K In making decisions, you may be at the mercy of your mind’s strange workings. Here’s how to catch thinking traps before they become judgment disasters. BEST OF HBR 1998 The Hidden Traps in Decision Making by John S. Hammond, Ralph L. Keeney, and Howard Raiffa COPYRIGHT © 2005 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Before deciding on a course of action, prudent managers evaluate the situation confronting them. Unfortunately, some managers are cautious to a fault—taking costly steps to defend against unlikely outcomes. Others are overconfident—underestimating the range of potential outcomes. And still others are highly impressionable—allowing memorable events in the past to dictate their view of what might be possible now. These are just three of the well-documented psychological traps that afflict most managers at some point, assert authors John S. Hammond, Ralph L. Keeney, and Howard Raiffa in their 1998 article. Still more pitfalls distort reasoning ability or cater to our own biases. Examples of the latter include the tendencies to stick with the status quo, to look for evidence confirming one’s preferences, and to throw good money after...
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...HBR CASE STUDY Offered a lucrative deal to outfit consumer goods with RFID tags,a technology executive wonders: Would he be providing a valuable custonner service? Or committing a heinous invasion of privacy? None of Our Business? by Roberta A. Fusaro E S W THEM the moment he came A out of the parking garage. Across the street, about two dozen protesters crowded close to the main entrance of the exposition center, heckling conference goers as they streamed inside. Fired up with anger and caffeine (almost all clutched steaming cups of coffee-it was still early on a Friday morning), they shouted through bullhorns and waved placards with messages like "Get Off My Frequency!" and "Mind Your Own Business!"When two women in charcoal-gray suits walked out the center's doors, a protester broke away and followed them down the sidewalk, trying to press pamphlets into their hands. A police officer ordered the crowd to stay behind the barricades, but his commands were inaudible beneath the sounds of traffic and civil insurrection. Dante Sorelia shook his head. "How the hell did we reach this point?" he thought as the walk light beckoned him forward. As CEO of a technology firm, Dante was an old hand at privacy debates. Such intense, public hostility, however, was a fairly recent development. His Manhattan-based company, Raydar Electronics, was among the top five makers and integrators of radio frequency identification (RFID) tags and readers in...
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...13/06/2011 Four Rules for Effective Negotiations … Harvard Business Publishing | For Educators | For Corporate Buyers | Visit Harvard Business School FOLLOW HBR: Register today and save 20%* off your first order! Details Subscribe Sign in / Register My Account Anthony Tjan On: Entrepreneurship, Strategy, Managing yourself Anthony Tjan Anthony Tjan is CEO, Managing Partner and Founder of the venture capital firm Cue Ball. An entrepreneur, investor, and senior advisor, Tjan has become a recognized business builder. Four Rules for Effective Negotiations 8:30 AM Tuesday July 28, 2009 | Comments (19) I've been involved in many negotiations in my career. They've all been different in some ways, and alike in others. But through them all, I've identified four "golden rules" to be the most helpful towards productive negotiation outcomes. The rules parallel different stages of a negotiation: 1. The background homework: Before any negotiation begins, understand the interests and positions of the other side relative to your own interests and positions. Put these points down and spend time in advance seeing things from the other side. 2. During the process: Don't negotiate against yourself. This is especially true if you don't fully know the position of the other side. Much is learned about what the other side really wants during the actual negotiation process. Stay firm on your initial set of positions and explain your rationale but don't give in too early...
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