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Hcr 220

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Healthcare Financial Management Association
By: Banner, Kathy Hardin,phillip
Voulume 62/ Issue 7
07/2008
.

The best strategy to improve patient intake efficiency, that I didn’t see covered in the weekly reading Medical Insurance is moving more to an electronically base intake, and be sure your team have back up in place, and understand what the process entails, so that the work flow can go smoothly. As we know, when it comes to a Medical office, things can sometimes go wrong, at some point. To improve this process can also mean, keeping a checklist close by, for every patient, that way it helps you to make an accurate the patient intake is the basic process of gathering and retrieving information on new or returning patients. As we all know this process can be different within other facilities, but yet still similar, and can consume a lot of the registration representative’s time. During that process the registrar has the patient look over all demographic information to make sure everything is accurate, if not this would be the time to update any new information. Along with all the medical information, I feel if the process changes up a little by having patients discuss their updates versus put them on paper then, the staff having to transmit the information from paper to electronically would save a great deal of time, However the smaller the practice, the more time consuming this process can be, because there may not be registration staff on the premises, which would leave the clerical and nursing responsibility to the nursing staff.
In this century electronic filing is the way to go, not only for patient intake, but for the provider to give efficient, safe and quality care. I also believe that communication is a big key in a smooth registration process, as said by Julie Johnson, her facility uses communication as the number one

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