...Health Care Communication methods Veronica George HCS/320 July/ 03/ 2015 Michelle Snell Health Care Communication methods The subject of this paper is to discuss the situation concerning the purchase of a nursing home by a national group. The various healthcare communication methods that can be use in a nursing home during the transition. The advantages and disadvantages of using traditional, electronic, and social media methods of communication. This paper will also discuss the effects of HIPPA regulations on communication methods and the use of media for health care communication. There has been recent notification and development concerning the skilled nursing facility. The nursing facility has been purchased by a national group. Arrangements need to be made in the transition to upgrade and implement new communication methods. The transformation of patient information into new form of communication methods is challenging. According to ( Read Me first week three HCS/320 ) to become a successful communicator barriers must be identified and overcome. Doing so requires understanding common solutions to communication problems and applying them appropriately. To approach these challenges you must rely on the basic concept of good communication and your experience and intuition to overcome the challenges. As a effective communicator it is my responsibility as the administrator to make arrangements for a smooth transition of all communication methods to secure the patient...
Words: 1176 - Pages: 5
...Healthcare Communication Method Danielle Vaughn June 13, 2016 HCS/320 Instructor Regina McDade Health Care Communication Methods Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home. As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have interaction with quite a few family members in case of an emergency. Relatives of these elderly patients still have lives of their own and may live in different states or countries and in some cases,you have some patients in Nursing Homes who do not have family members at all. Most of the time there will be a social worker who is responsible for the wellbeing of these patients in this type of situation. There is an enormous misunderstanding of the role of communication services in healthcare. Nursing home administrators act as the patient's liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a national group, and because of new policies to be implemented, many of the...
Words: 990 - Pages: 4
...Healthcare Communication Method During Changes HCS/320 Healthcare Communication Method During Changes I’m NAME and I am working as the administrator for temporary as well as long-term care facilities. At present I am working for Health Bridge Manor that offers temporary rehab facility and long-standing stay for patients. My role as administrator makes me look after the quality of care. I monitor to ensure all needs of the clients are met at the facility. Client satisfaction is one great aim. There has been recent news as of late. Our Health Bridge manor facility is going to be under new hands. Blair Bridge Health Campus is going to take over this facility and they are going to offer more long term stay service for patients. They will be refashioning the existing facilities to offer customized service to seniors and temporary rehab services. As I’m working as the administrator I need to let the relatives of our clients get familiar with these updates. I have to ensure that patients get satisfactory service during the takeover process. This Health Bridge Manor facility has one unique characteristic of accommodating long term clients of many different roots that come with different cultures. As a result their culture has to be kept in mind. Effective communication in the healthcare scenario needs to have right leadership and teamwork to have adequate interaction among the providers and clients. This can effectively present positive...
Words: 959 - Pages: 4
...Communication Opinion Paper Pablo Garcia HCS/320 Monday, May 9, 2016. University of Phoenix Communication Opinion Having a healthy communication between employees and customers or patients is important in every Industry around the Globe. In healthcare, this fact is even more important since a simple mistake could cause someone their life. It is crucial that both patients and employees communicate in a practical matter to get the message across and assure that everything is followed without any mistakes. Effective communication is much more needed in healthcare, any communication with the patients or between coworkers needs to be specific and direct, making sure that the message is received and understood is crucial. In general, we communicate an Idea to the person but unless we are more efficient transmitting that idea the person could only catch half of that message. Since communication could be effective or not depending on the choice of words and effort made to get the complete and right message. Effective communication still carries the basic communication elements like listening, speaking all needs and wants, making eye contact while talking, but it takes it to the next level in explaining the details of what is needed or wanted. Nonverbal communication is equally important, how we say things, gestures we make with the face while speaking, our tone is also a good communication. Often people believe more our nonverbal communication than the verbal one. Patients who...
Words: 991 - Pages: 4
...Communication methods for the Healthcare Organization Brenda Caldwell HCS/320 January 13, 2014 Terri DeWees As an administrator of a nursing home that is being purchased by a national group, I am responsible to make arrangements for individuals who reside in the facility that have difficulty communicating their approval to release their medical records. New policies being implemented will result in residents being displaced. Their approval of the release of their medical records is pertinent not only for the continued care they will receive elsewhere, but required under the statutes of HIPAA. The subject of this paper is to discuss the situation concerning the nursing home and its’ residents; to make arrangements for these individuals; and to acknowledge the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. There are various types of communication methods that are used in the health care organizations. Face-to-face conversations, telephone calls, letters, e-mails, charts and graphs, bulletins and power points are all used to communicate in health care organizations...
Words: 924 - Pages: 4
...Heath Care Communication Methods Brittney Harrison HCS/320 07/01/15 Mrs. Coakley Heath Care Communication Methods Millions of patients with tumor, growth, attention deficit hyperactivity disorder, diseases, heart disease, central nervous system conditions use drug administration to reduce their pain. That is the job of a drug manufacturer. As the Communications Coordinator for this national drug manufacturer, I will be using health care communication tools and resources to turn negative public opinion into positive ones. The purpose of this paper is to use healthcare communication strategies to market a better company image and make them aware of our product line. Good health care communication is important because it gives the public with the tools and information to react correctly to health crises such as flu outbreaks, malaria, HIV, etc. Sound medical communication changes the behavioral perspective on what is happening positively and negatively. Healthcare communication strategies are a process that will give the receiver valid about the situation based on facts and not interpretation, or biased judgment. My duties and responsibility as a national drug manufacturer director overseeing staff and personnel, financial matters, along with promoting us through the media. The company has been communication methods like which allow real -time communication between the sender and receiver. Busy telephone lines can be a hindrance however we inform our personnel that1 out...
Words: 1112 - Pages: 5
...Communication Opinion Paper Diana Rodriguez HCS/320 May 5, 2014 Communication Opinion Paper In healthcare, providers must communicate effectively by using the basic elements of communication with a compassionate and understanding approach. What are the five basic elements of communication? Quite simply, the sender, receiver, message, channel and feedback play a significant role in how providers and patients interact in order to accomplish a mutual level of understanding. (Cheesebro, O'Connor, & Rios, 2010) Communication is about sending and receiving messages but listening is the key to bringing clarity to the topic of a conversation. Being descriptive and inquisitive while exchanging information helps grasp the feelings, wants, thoughts and needs of the people communicating. (Cheesebro, O'Connor, & Rios, 2010) It is important to know the reasoning behind the message being delivered. In the medical field professionals deal with many types of audiences like vendors and the communication style will be different for each one. Professionals must be eager to be good listeners so that they can summarize the sender’s information. Being good writers will collect he necessary data needed to take good care of patients, address their needs appropriately. Utilizing verbal and non-verbal communication skills by making eye contact and controlling the tone and volume of their voice is still considered a form of speech and is a good way to build a connection with others....
Words: 875 - Pages: 4
...HCS/320 Time has proven that people have always found the means to communicate. Through the advancement of technology and numerous improvements, new communication channels and methods have emerged and made it easier for people to deliver a message in timely and more effective method. The verbal method is one of the most traditional forms of communicating a message. Some advantages to verbal communication are having the ability to be more interactive. One can add the factor of emotion to add to the conversation. “Speech communication is interactive. Partners involved in a spoken conversation indeed build a complex communicative act together which involves linguistic, emotional, expressive, and more generally cognitive and social dimensions.”(Schwartz, 2010) Deciphering the message of the sender would be easier, one is able to better understand what they are trying to convey when face to face. There is no middle man or delivery man; one is face to face with the person. Verbal communication is one of the most direct channels of communication. Being face to face allows you to ask questions if the message is not completely understood correctly. “Face-to-face communication is situated: the true challenge of spoken communication is to take into account and integrate information not only from the speakers but also from the entire physical environment in which the interaction takes place.” (Dohen, 2010) Electronic and social media communication has changed the way people communicate...
Words: 1053 - Pages: 5
...Communication Opinion Paper Nakia Conyers HCS/320 July 21, 2014 Patricia Bird Communication Opinion Paper No matter what cultural background we may come from we all communicate with others on a daily basis, in an attempt to convey a message, or stay connected. Communication takes on many different shapes from verbal to non-verbal communication which may include speaking (holding a conversation), or body language and eye contact. According to (Cheesebro, O'Connor, & Rios, 2010) “Communication is sometimes defined as the process of sending and receiving messages.” In effective communication the basic elements of communication include a sender/receiver, encoding, decoding, a message, a channel, and feedback. When all of these elements are incorporated into communication the information is conveyed accurately and received exactly as the sender intended it to be. Thus, an exchange of effective communication occurs (Cheesebro, O'Connor, & Rios, 2010). There are many ways to communicate, we exchange communication verbally, written, and in our body language. Someone sends and receives the message or topic of discussion. The communication channel is the method of communication that the sender uses to send the message to the receiver. The feedback is the response that the receiver has to the sender’s message. The same would transfer to the physician and their patient one would send a message and the other would receive the message and there would be an ongoing...
Words: 730 - Pages: 3
...Health Care Communication Methods, Option 2 HCS/320 Health Care Communication Strategies * Communication methods for the health care organization have continued to grow along with technology. With this in mind there are pros and cons to some of the new age technology communication. Security, laws, policies, and regulations must be met with all types of medical communication. When addressing the general public regarding the situation these pros and cons will need to be considered. There are several types of communication methods for managing the situation in Option 2. The fact that a news report and the addressing of the public will be occurring there will be several options available. More than one type of communication can be at work for both tasks. The first type of communication is verbal and nonverbal. Verbal communication can reach a majority of the public through radio, TV, and internet while nonverbal can only address TV, internet, newspaper, and journals. Majority of medical facilities will use a communications coordinator or a professional communicator. There are still issues with this type of communication. According to Piening, Haaijer-Ruskamp, de Graeff, Straus, S. M. & Mol, (2012), “Recent studies have shown that 10-14% of medicinal products require a Direct Healthcare Professional Communication to inform healthcare professionals of newly identified risks within the first 3 years of market approval” (para. 1). Within all these different...
Words: 1176 - Pages: 5
...Health Care Communication Methods- Option 1 HCS/320 August 20, 2014 Professor Anderson Communication is undoubtedly a crucial part of healthcare, and it is growing in its’ importance to sustain health services in nursing homes. In this paper I will review the different forms of communication within a health care organization including but not limited to traditional, electronic and social media for health care communication. In the process I will further discuss the effects of HIPAA and other regulations on the use of these media for health care communication. The importance of communication within our health care field is often overlooked and minimized, but we must understand it is significant to all who hold a health care position as well as those in managerial functions. There has been situations that occurs in our nursing homes in which we have faced transitions of management and unfortunately our residents/patients were not given the opportunity to communicate with our healthcare providers effectively. This could possibly be due to the lack of family locally, also the patient may have not given us permission to release their medical information has been an ongoing problem that we as administrators have been facing daily. It is these current situations where we as administrators take initiative to improve those situations by incorporating better ways to communicate effectively amongst the entire health care team and to face this challenge head on. ...
Words: 1043 - Pages: 5
...Effective Communication Latricia M. Washington HCS/320 January 22, 2014 Ms. Cassandra Wineglass Effective Communication In the health care industry effective communication is vital to providing adequate and compassionate patient care. Being a purposeful communicator means utilizing active listening skills, being engaged and providing feedback during an exchange of messaging. In this paper, I will discuss how effective communication incorporates the basic elements of communication, how these elements differ from the basic rules of health care communication, provider and patient communication and cultural influences on communication. Effective communication and the Basic Elements of Communication The basic elements of effective communication include many active processes. The first process is active listening. Active listening means to listen with the intention of understanding. When communicating effectively there is a sender and receiver. The sender originates a communication message. The sender will encode messages to support or emphasize emotions regarding the message. The sender will encode messages to support or emphasize emotions regarding the message. The receiver must assign meaning to and understand the communication message. The second component of effective communication is the message. “The message is the idea, thought or feeling to be communicated.” (Cheeseboro, 2010) The method used to relay the message from the sender to the receiver is the channel....
Words: 877 - Pages: 4
...Health Care Communication Methods Ceo Jeno HCS/320 July 28, 2014 Health Care Communication Methods There has been recent notification and development concerning the local nursing home. The nursing home is being purchased by a national group, and there will be new policies that will have to be implemented and residents will have to be displaced. There are communication barriers with some individuals within the nursing home, therefore, making this transition more challenging. Residents within the nursing home do not have local family and are not aware of these changes to come. Arrangements need to be made with effective communication and reassurance that these residents will be taken care of. As an administrator, we must follow state and federal regulations, also seeking quality housing for these residents. In moving forward with these changes, we will ensure placement for these residents and plan to adhere to HIPAA regulations, securing the privacy of theses individuals. As an administrator, one will establish effective communication and prepare family members for this transition. Communication comes in many forms; traditional, electronic, and social media. Communicating and contacting the individuals relatives will be the first step in implementing theses developments. Emails will be sent out to these relatives, phone calls will be made, and trips to the nursing home will take place. Some relatives reside long distances from the facility, making this transition more...
Words: 1136 - Pages: 5
...Week 1- Assignment 1 ASHTEN MELGAR November 8th, 201 HCS/320 - HEALTH CARE COMMUNICATION STRATEGIES Instructor: Polly Hanson Communication has been established as the substance of transmuting data, records or simple banter within the curative trade. The health culture has been using communication to ascertain what apprehensions from the patient, symptoms and diagnosis provided by the clinician. How would the medical industry endure without communiqué? Proper communication is vivacious for the medicinal commerce because one error could lead to pandemonium. Communication can be defined as sending a clear message to the receiver to decipher. How can the correspondent collaborate with the receiver in a way that they both apprehend? All of these inquiries are essential because without proper communication, the medical industry would gradually start to disband. Apposite communication within the medical industry can help the medical facility elucidate, listen and commiserate. This promotes a philosophical influence on biotic and purposeful health conclusions. Accurate communication also remunerations with patient gratification and capability of care provided. Medical facilities should strive for efficient and accurate communication for the present and future. Apposite communication can be conducted when the message sender delivers an accurate message to receiver to decode. How does someone send a proper message? The first step to sending a proper message is to speak loud and...
Words: 742 - Pages: 3
...Communication and Information Technology - Electronic Medical Records HCS 320 July 31, 2011 Communication and Information Technology - Electronic Medical Records Technology plays an important role in health communication, in every health care facility we encounter some type of technology that allows health care personnel to communicate more efficiently. As technology evolves new developments make communication and organization in health care facilities much easier. One communication technology that is being utilized in the health care field today is Electronic Medical Record (EMR). EMR is an acronym for Electronic Medical Records. This refers to a paperless, digital and computerized system of maintaining patient data, designed to increase the efficiency and reduce documentation errors by streamlining the process. (Santiago, 2011) In this paper I will describe how EMR technology allows for efficient and effective communication, I will describe the advantages and disadvantages of using EMR technology, discuss financial impacts on using EMR, and discuss improvements for use of EMR. Many believe the U.S. health care industry is the world’s largest, most inefficient information enterprise. The OECD (Organization for Economic Cooperation and Development) estimates that over $1.7 trillion per year is spent on health care. (Hillestad, Bigelow, Bower, Girosi, Meili, Scoville, & Taylor, 2005) Also, most medical records are still stored on paper, which means records...
Words: 1101 - Pages: 5
