...Written by: Erica Duncan HCS 325 February 1, 2016 Effective Communication Paper Written by: Erica Duncan HCS 325 February 1, 2016 Effective Communication Paper Effective Communication Paper In this paper I will discuss effective communication in the workplace setting. Effective communication is the measure used when delivering information to a distinctive person or group by way of non-verbal and verbal communication. In today’s health care organizations they are trying out a mixture of forms of communication structures. These structures will help in the journey to improve patient care, increase productivity, and cutthroat advantages (Lombardi & Shermerhorn, 2007, p.53). Several organizations use traditional communication patterns such as divisional, functional, and matrix structures. However, some still use nontraditional patterns such as networking, teamwork, and “boundaryless” organizations (Lombardi & Shermerhorn, 2007, p.53). Countless of new managers must first follow traditional policies and routines already established by former managers or upper management before creating their own. The formal organizational structure is known as the official structure. This structure shows the way the organization is designed to function. There are organizational charts designed to help describe how an organization should work. In the chart it shows the division of work, which is the different positions or titles and what they are responsible for. The chart also shows...
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...Effective Communication Paper Mashanda Graham HCS/ 325 May 6, 2013 Effective communication in any organization can truly be depicted by the culture and structure of the organization itself. Organizations of all sizes maintain some form of organizational structure, which plays a role in the effectiveness of the communication distributed both in and outside of its walls. This paper explains vital techniques that should be used in health care settings for effective communication within health care organizations. It’s essential for an organization to use different and effective communication methods within the structure such as oral communication technique, forms of written communication, and visual communication skills. Although I do not currently belong to an organization, below are some of the communications techniques that I choose to describe. Organization communication is a crucial advantage to any success within health care organizations. The first technique that will be explained is verbal communication skills for health care job settings. This kind of communication is aimed at every employee in this type of job setting, because the focus to being committed to adhering to medical problems involves examining what the cause of that problem is to better work to find a solution. Effective verbal/listening skills to patients/consumers shows that you as an employee in the health care setting are interested in finding a solution to the problem if there is one, or maybe...
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...HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 ...
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...Effective Communication HCS/325 November 11, 2013 Effective Communication Effective communication is needed for lots of reasons in an organization. Most of all it is effective for helping the organization function. Communication also helps to increase productivity and improve value. In order for communication to be effective it needs to have a structure. Each organization can have a different type of structure than other organizations. There are many different ways to share information or ideas in an organization. Some techniques may work and some may not. Technology has really changed how organizations communicate information to their employees. Over all, there should be no reason an organization cannot communicate effectively. I currently work for a company that uses a divisional structure. Divisional structures are usually grouped together with people that have a similar type of work or process. For example, I work for the division of pain management. Pain management is another division of Anesthesia. We have the same process of working as anesthesia but we are a separate division. Divisional structures are used in organizations that have multiple services. “One of the advantages of divisional structures is having a clear view on what each person is responsible for” (Lombardi, Schermerhorn, & Kramer, 2007). We also focus on certain patients. Our organization has many ways they communicate information and share ideas with us. We have an email program...
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...Importance of Teams By Marina Naranjo HCS/325 Health Care Management October 01, 2012 Dalynn Campbell In order to improve efficiency and customer service in my department to focus on teamwork, I would focus on the problems that exist within the team. The next step would be to research the team and figure out what their advantage points are and what they need help on. The third step would be course of action which may be just to re-arrange the team and see whether or not someone may need to be terminated. The fourth step would be to involve the rest of the team in on the plan. This will get individuals involved in the decision. The final step would be to compare the accomplishments with the originally planned objectives. If the results are what are desired then the process just needs to be reviewed and renewed to allow for corrective actions. Teams are essential to health care because it has been suggested that "each team member's abilities, skills experience, attitudes, values, role perceptions and personality – all the things that make a person unique – determine what they are willing and able to contribute, their level of motivation, methods of interaction with other group members and degree of acceptance of group norms and the organization's goals" This suggests the need to focus on individual characteristics that have been found to contribute to teamwork, as "pre-requisite characteristics of effective teamwork" (Leggat, 2007, para. 5). Teamwork is used...
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...Effective Communication Lynnette Johnson HCS/325 October 4, 2010 Rosemary Thuet Effective Communication In this paper I will be discussing effective ways to communicate and what types of communication is effective and what communication can be ineffective. Electronic communication is an effective way to share information and ideas. The conversation or the information can be shared with a wide range of people all over the world. Information can be sent to a computer then the information can be saved on a disk or on your hard disk so that you will be able to access the information either now or years from now. Electronic communication can become ineffective when the security becomes breached. There are people who hacks computer systems for a living which can mess up your computer. The hackers can put a viruse in your email and when you open it your files and computer becomes infected. Different types of viruses can be hard to catch. Electronic communication can also be ineffective when it comes to email privacy. Emails is data that travels through several different routers before the receiver, receives it. This makes it easy for someone to mess with the email while in route to the receiver. When an email is being sent and it is traveling through several different routers the email can become lost when one router is overloaded with data it can take a while before you can get your messages. Video conferencing is another effective way to share information...
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...Effective Communication Holly B. Fannin HCS 325 May 23, 2011 Maureen J. Wishart Effective Communication Within a healthcare organization communication promotes knowledge and is essential for the effectiveness and success of the organization. Communication is important not only to staff, but also to patients who depend on staff for correct and timely information. Here will be examined effective and ineffective methods for sharing communication, how techniques can be applied or modified, and how technology impacts the communication process in a health care organization that is the supply chain for 16 hospitals and 17 imaging and surgery centers. Effective Methods Organizational structure is the system of tasks, workflow, reporting relationships, and communication channels that link all parts of an organization (Lombardi & Schermerhorn, 2007). HCA West Florida Supply Chain uses a combination of horizontal and vertical organizational structure in day to day operations. While the horizontal structure allows each department and member to reach laterally to identify and solve problems, the vertical element required for approvals and decision making in certain areas can be cumbersome. At HCA West Florida Supply Chain several methods of communication have been established. The most effective method has been and is email. This organization communicates with 16 hospitals and 17 imaging and surgery centers spread out over nine counties in west central Florida and also with...
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...Organizational Structure Presentation Annotated Bibliography HCS/325 June 30, 2014 Hanna Matatyaho Organizational Structure Presentation Annotated Bibliography Buchbinder, S.B., & Shanks, N.H. (2012). Introduction to health care management (2nd ed.). Burlington, MA: Jones & Bartlett Learning. • Summary: This is are course textbook and it support an overall view of health care management. This book provides details on how to maintain and sustain a position as a health care manager. The functions and tools needed to perform your job. Each chapter gives details on a variety of topics such as; strategic planning, leadership, quality improvements basics, organizational behavior and management thinking, and many more topics, to be a successful health care manager. Lombardi, D.M., & Schermerhorn, J.R. (2007). Healthcare Management: Tools and techniques for managing in a health care environment. Hoboken, NJ: John Wiley & Sons. • Summary: This text book is mentioned in are weekly readings and have given an insight on the tools and techniques for managing a health care environment. It touched on the responsibilities of managers, the structure of the organization, and the importance of effective communication. It also referenced organizational tools, effective/ planning tools, and the use of effective strategies. National Library of Medicine, National Institutes of Health. (n.d.). NCBI bookshelf. Retrieved from http://www...
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...HEALTH CARE MANAGEMENT ROLES Christopher Mosley HCS-325 Victor Kintz Key management functions for health service delivery include the following: A Policy and Planning * Local policy development (adjusting national policies to be applicable to the district, and/or developing additional local policies) * Strategic (medium-term) planning & setting priorities for the district * Financial forecasting for the district B Financial Planning and Management * Budget development - capital or investment, for the district * Budget development - recurrent or operational, for the district * Budget allocation to services and activities within the district C Human Resources Planning and Management * Deciding the number and mix of staff required for health facilities and services in the district * Long-term health workforce planning for the district * Hiring and firing staff in the district * Setting staff salaries and allowances for the district ("List Of Management Functions", 2015). Planning helps in regards to time management in my current job. It keeps me in line with whats needed to be done and when. Time management is often a necessary Strategic Managerial skill. It is also a non managerial skill. It can be a skill even non managerial staff can develop. This Development can give a non manager a chance to become a manager in which their time management...
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...Effective Communication HCS/325 – Health Care Management August 12th 2013 Effective Communication Within our organization we use the Matrix structure. This allows our facility to more interactional in our operations. We have been able to increase flexibility in meeting the demand for different changes in our organization. Our customer service has gotten better reviews from our patients. But, that’s just a few example of how well this structure is working for us. When it comes to sharing change or anything else to our employees. We do it in a few different ways. To ensure that delivery is successful. We start out by having a meeting. We already do monthly meetings but, if something comes up that needs our immediate attention. We will call another meeting as needed. We then follow up an e-mail not only about the minutes from our meeting but going over in detail the new changes and what’s expected from everyone. If any new changes are needing to be passed onto or patients then we mail out flyers/letter for them as well as flyers in office. During these processes. We have seen the information to better get across if we present the information to the patients when they arrive. For delivery to our employees. We see a better response to the information during meetings. This time that’s allowed to present the information...
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...Effective Communication Paper HCS/325 March 12, 2013 Effective Communication Paper Organizational structure administers the guidance for the system of reporting that pushes an organization separating the organization into different departments or areas that are in charge for certain angles of the organizations purposes. It demonstrates the relationships between areas and individuals needed to accomplish more efficient operations while reaching the goals of the organization. The best organizational structure that best describes the organization that I am familiar with is a formal structure. This organization is divided on the basis of the functions that they accomplish, into departments such as Marketing, Sales, Production, Human Resources, Accounts, Managers, Supervisors, etc. In each of those departments, the employees perform a set of tasks. Without some kind of organization businesses would be turmoil because no one would know who is in charge or who to report to for inquires. According to Schermerhorn and Lombardi, “the organizational structure is the system of task, workflow, reporting relationships, and communication channels that link the diverse plans of an organization (Lombardi & Schermerhorn, 2007).” This type of structure provides a range of comfort and security, which make the employees feel safe and secure because we know exactly what the chain of commands is should any problems arise for which we may need further assistance. This kind of...
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...Effective Communication Techniques HCS/325 Health Care Management January 16, 2012 Effective Communication Techniques Effective Communication is the tool that should be used within a health care facility and is an important tool that can determine the success of any health care facility. Effective communication is important to the staff and to the patients as well. Patients depend on the look to staff to help them understand or answer their questions regarding their medical care. If there is no communication or if there is ineffective communication the facility will fail to meet the needs of the patient. This paper will review the techniques of effective and ineffective communication and the impact these techniques will present to any health care facility. There are many forms of communication in a health care organization that have been most effective for sharing information and ideas among employees. The first form of communication that is an effective is to have a daily meeting at the end of each workday. The meeting should be no shorter than five minutes and no longer than an hour. The purpose of the meeting is to let each employee talk and express his or her feelings or any problems that may have risen throughout the work day. Another form of communication that is an excellent technique to use is just a simple dry erase board that hangs in an office. The employees can use the board by writing down problems that they may encounter throughout their...
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...Effective Communication Paper HCS/325 December 12, 2011 Effective Communication Paper What is effective communication? Effective communication is a process of transferring information to an individual or group of individuals by means of verbal and non-verbal communication and listening skills. Communication is important because it allows information to be transferred from one person to another by his or her thoughts and opinions. The individual on the receiving end of the communication process must be able to grasp the information clearly from the sender. The reader will be informed of the most effective and ineffective ways for sharing information and ideas; techniques that can be applied or modified in a healthcare work environment; and ways in which technology impacts process as well. Coworkers can communicate effectively by sharing formulated thoughts or opinions; in addition, by sharing each other thoughts it can enhance motivation. Coworkers will be effective by communicating in a respectful and supportive manner when working as a team. A team can cause communication to become effective and ineffective due to the different cultural dissimilarities and the degree in which a person has a different thought process. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for its accomplishments” (Lombardi, Schermerhorn, & Kramer, 2007, p. 91). Team members initiate...
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...Running Head: Effective Communication Paper Effective Communication Paper HCS/325 September 29, 2014 Dr. Shawn Matheson Effective Communication Paper Effective communication within an organization is essential when dealing with health care. Communication is a very important aspect in organizations. In order to become successful within an organization, one must be able to communicate internally and externally. Without effective communication, an organization can fail in so many ways. There are many ways an individual can fail in communicating with other staff members. Teamwork plays a major role in effective communication. In this paper I will discuss an organization model and different techniques used to help become successful (Buchbinder, 2012). Effective Teamwork Effective teamwork is very important in organizations. One great way to help with communication is working in teams with different ethnicities and nationality. A team must be able to work together effectively to achieve goals and purposes. In healthcare, teamwork is required to perform great quality care. Even physicians must practice teamwork, because they rely on their nurses to help deliver care. There is no physician known that can run a practice alone without the help of others. In teamwork, one must be able to lead, be committed, and understand the aspects of the job. By performing these methods, the team members can learn how to achieve higher level goals and deliver member satisfaction. There...
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...HCS/325 Health Care Management Effective Communication Brenda Mack May 04, 2012 Tara Roberts Effective communication is an essential tool in a health care organization. There are many effective ways to share information in an organization. The organization structure that Peoples Health uses is a functional structure. In a function, structure employees have the same skills and perform a specific task. Relationships and communication channels adhere to a diverse organization (Lombardi, Schermerhorn, and Kramer 2007) Each department is responsible for sharing information with other departments within the organization, Peoples Health has multiple departments. Claims, Network Development, Provider Relations, Member Services, Sales, and Marketing are just a few. All departments are critical to one another. If a provider name is not listed into the database, the IT department will be blame. That information is greatly needed. It can cause a claim to denied. Peoples Health has several techniques that effective when sharing information. Peoples Health has outside quarterly meetings. Theses meetings are very crucial to the organizations. Employees are given imperative information regarding new Medicare guidelines, upcoming events, budget cuts, termination of providers. Department meetings are given twice a month. The manager will discuss productivity, ways on improving customer satisfaction, availability, polices, and...
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