...Health Care Communication Methods Ceo Jeno HCS/320 July 28, 2014 Health Care Communication Methods There has been recent notification and development concerning the local nursing home. The nursing home is being purchased by a national group, and there will be new policies that will have to be implemented and residents will have to be displaced. There are communication barriers with some individuals within the nursing home, therefore, making this transition more challenging. Residents within the nursing home do not have local family and are not aware of these changes to come. Arrangements need to be made with effective communication and reassurance that these residents will be taken care of. As an administrator, we must follow state and federal regulations, also seeking quality housing for these residents. In moving forward with these changes, we will ensure placement for these residents and plan to adhere to HIPAA regulations, securing the privacy of theses individuals. As an administrator, one will establish effective communication and prepare family members for this transition. Communication comes in many forms; traditional, electronic, and social media. Communicating and contacting the individuals relatives will be the first step in implementing theses developments. Emails will be sent out to these relatives, phone calls will be made, and trips to the nursing home will take place. Some relatives reside long distances from the facility, making this transition more...
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...COMMUNICATION IN MENTAL HEALTH NURSING Communication is a key concept in nursing. Care Quality Commission (2012) highlighted the importance of accessible information and communication in the delivery of high quality care services. Nurses often spend a large proportion of time exchanging information with their patients and listening to their needs. Therefore, effective communication and interpersonal skills are vital in building caring professional and ethical nurse-patient relationships. These enable the delivery of personal centered care which is particularly important for mental health patients. For instance, therapeutic communication in mental health services can promote the well –being of the clients. To address these issues, this essay aims to identify key components of effective communication that can enhance good quality care for people with mental health problems. Poor practice examples that are resulted from the lack of sufficient communication are investigated for example, report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (2013). Finally, the influence of effective communication on my future practice is discussed. Communication is the process by which people use to exchange information through verbal or nonverbal messages. It comprised of both verbal and nonverbal messages, such as; body language, eye contact, facial expression, tone of voice, rate of speech, context and hesitations that accompany the words (Videbeck 2011). Morrissey and...
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...Communication in the Health Care Context The World Health Organizations’ first International Congress for health promotion produced the Ottawa charter (1986) and stated health promotion as being “the process of enabling people to increase control over and to improve their health”. The promotional poster in this report has been developed for the physical activity health area, with a segmented target audience of women aged 40 to 60 years. The poster aims to communicate and reinforce the benefits of physical fitness. Whilst evaluating the poster approach to health communication, other forms of health communication, and their effectiveness, are also discussed. The Wanless report (2004) described the “Fully Engaged Scenario” whereby unless there is substantial support of the public in pursuit of their health and well-being, the cost of treatment of chronic conditions by the National Health Service will become untenable. Current Welsh Government policy promotes physical activity in line with the report of the 2004 White paper. The recommended level of physical activity should be 30 minutes of moderate activity on at least 5 or more days per week. Research conducted by Sport Wales (2012), in their “state of the nation” paper, indicate that by age 45, only 36% of women are physically active and continue to be 14 percentage points lower than men until after age 65. Therefore, based on a needs assessment developed from the respective reports, the promotional poster for this assignment...
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...Professional Health Care Communication According to Tony Robbins 2011, “The way we communicate with others and with ourselves ultimately determines the quality of our lives. To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Communication is the exchange of thoughts and information that occurs through the use of verbal and nonverbal methods. Verbal communication consists of the use of the spoken language. Nonverbal communication consists of aspects such as body language, facial expression, tone of voice, posture and gesture, or eye contact. Human beings communicate from the time of birth. The ability to communicate successfully is an acquired skill. The successful mastery of communication skills, according to a study done by The University of Rochester (2011), provides an individual with the ability to impart information successfully, resolve conflict, and establish a relationship built on trust. According to Northouse and Northouse (1998), an essential part of communication involves self-reflection of the communicator. Self-assessment is imperative to have an understanding of one’s own self, beliefs, and honest evaluation of perceptions or personal biases that may affect communication. This self-assessment is important to communicating effectively in all relationships; personal or professional. According to Markova, T (2010), health care promotes...
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...COMMUNICATION IN HEALTH AND SOCIAL CARE Name: Institution Affiliation: Instructor’s Name: Date of Submission: Table of Contents Introduction 4 Task 1 4 LO1 Be able to explore how communication skills are used in health and social care 4 1.1 Explain one relevant theory of communication to health and social care context 4 1.2 Explain types of communication skills used in health and social care context 5 1.3 Discuss methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting 7 1.4 Analyze strategies such as Braille for the visually impaired to support users of health and social care services with specific communication needs 8 Task 2 9 LO2 Understand how various factors influence the communication process in health and social care 9 2.1 Discuss how the communication process is influenced by values and cultural factors 9 2.2 Explain the influences and the impacts of legislations, charters and codes of practice on the communication process in a health and social care setting 10 2.3 Explain the effectiveness of organizational systems and policies in promoting good practice in communication 11 2.4 Discuss ways of improving the communication process in a health and social care setting 12 Task 3 12 LO3 Be able to explore the use of Information and Communication...
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...Health Care Communications Methods Kelly Rathbun HCS/320 May 6, 2013 Teresa Shook As the communications coordinator of a national drug manufacturer, it is my job to ensure that our company is represented in the best way possible. The communication coordinator is expected to reduce uncertainty by keeping employees well informed. This helps to bridge boundaries, as a coordinator it is imperative that our company works together as a team, and know one another. Communication can help to provide social support, and build training skills. These building blocks help to resolve conflicts that are inevitable in a changing work environment (du Pre, 2005). Recently our company has been faced with reports of significant negative effects caused by one of our medications used by a large percentage of the population. To add fuel to the fire, news reports have alleged that one of the individuals affected is a well-known public figure. Immediate action is required to stop anymore adverse publicity. It is important to consider the advantages and disadvantages of the various types of social media. The primary and perhaps the oldest is traditional communication. Reaching our audience with these forms of communication like television, radio, newspaper, news conference, face-to-face dialog, and magazines can leave a vast majority of younger patrons out. While the familiarity of traditional communication techniques is comforting to those who hold true to what they...
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...| | | | Developing Effective Communication in Health and Social Care | | | Shelby Warne| BTEC Level 3 Health and Social Care| BO3 CYANShelby Warne| BTEC Level 3 Health and Social Care| BO3 CYAN | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J...
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...Health Care Communications Methods Susan Anderson HCS/320 January 26, 2015 Terri De Wees Option 1: Nursing Home Administrator As the administrator of a nursing home, I have recently received notification that this nursing home has been bought out by a national long term care facility. There are new policies that will be put in place, causing some of the current residents to be displaced. As the administrator it is my responsibility to communicate these changes to the residents, clients, and members of their families. Unfortunately, there are some residents that have difficulty communicating and have no family, friends, or next of kin in the area that can help with the communication process of the changes that will be made and they have not indicated they approve of the release of their medical information. Ultimately it is my responsibility to make sure the needs of the residents for arrangements are made to make this transition as painless as possible. Verbal and oral communication are more traditional forms of communication. There are advantages and disadvantages to both of these types of communication. Verbal communication includes all behavior conveying messages with language (McDonald, 2006). This is a form of internal communication. Internal communication is any communication that is done within a company or organization. One advantage of verbal communication is the ability to have an understanding of information and the ability for quick responses and...
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...The five major components of health communication include: process, personal goals, interdependence, sensitivity, and shared meaning. All of which have their own contributions to health communication. In my opinion which I think is the obvious is that all health care professionals are involved in each component because they each tie in together to meet the goal of healthy health communication. For any health care facility to be successful and to run smoothly for the benefit of the patients, each health care professional should have a good understanding of each component. One example of interdependence that stood out to me in reading chapter 1 was “if the waiting room receptionist seems curt and unfriendly, patients are likely to feel defensive. This may affect their willingness to be open about embarrassing or frightening concerns.” (University of Phoenix, 2004). This example I can relate to because I’ve been that patient that has felt uncomfortable to approach medical staff because of their demeanor towards the patients. Another example could be for sensitivity, for instance for me personally if I am to go and visit a new physician, I expect him or her to be respectful of my privacy and have sensitivity for whatever health care issue I may have. I say this because if a physician can’t be sensitive to my health and my healthcare needs then I feel like they are not keeping my best interest at hand to help get me better and healthier. It’s very important that a medical professional...
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...Health Care and Communication Kathy Owen HCS/320 July 15, 2013 Patricia Bird What is communication? “Communication can be defined as the process of sending and receiving messages.” (Cheesebro, O'Conner, & Rios, 2010). Communication in heath care is probably the most important issue that needs to be addressed. Not only does the patient need to communicate all of their issues to the physician, but they also need to make sure that they are addressing them to an extent with the scheduling staff and nurses as well. Also the physicians, nurses, and front end staff need to make sure that they are communicating with the patient so that they understand what it is that they are being told, what they are being scheduled for, tests and such, and even what services they are being or have been billed for. There are a few different methods for communicating. Face to face, phone calls, emails and some even still send an actual letter in the mail. When communicating in any of these methods the way that you state something can come across in different ways depending on tone of voice or even just the proper wording. Hugman (2010). “To be an effective communicator with patients and families, there are several things to keep in mind to help you be more effective and to keep yourself out of trouble.” Good news is always easy to give, but you have to be very careful not to promise something that you cannot guarantee, bad news is both difficult to give and...
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...quality to the current residents while undergoing the merge toward a national group. Majority of the residents are long term care needed patients who been here long enough to establish what residents call, a family. While undergoing the transition to a national group, communication to residents, families, and stake holders will be critical. The main focus is allowing a smooth transition without the loss or dissatisfaction from our current residents. In order communicate effectively; all methods of communication will be taken place. As part of a national group, policies within the organization are expected to change and residents have the choice to stay or seek other nursing homes. Patients who decide to leave will need their medical records brought with them. The number of patients deciding to obtain their medical records has to follow proper steps based on the Privacy Law. As simple as that may sound, communicating to patients with disabilities can be challenging. The hearing impaired, blind, or mentally ill individuals can be most difficult. Today, technology has allowed alternatives in communicating effectively. A large majority of patients at the nursing homes have disabilities with non-verbal communication skills. To communicate effectively with patients regarding policies and alternatives, speaking with family members about the options can be done face-to-face. Residents who are rational and have the ability to comprehend policies are able to make decisions are able to...
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...Health Care Communication Communication is when two or more people are interacting with each other and understanding one another and sharing information that has meaning (du Pre, 2005). According to Basset (1974), communication has at least five major facets: verbalization, definitions, control, body or silent language, and sharing experiences. When communicating with people there are basic things that need to be done to ensure that each person ends with the same outcome and understand one another. When interacting with people the person must start by listening. Listening consists of hearing the person and watching the person’s body language. There are things that a person can tell you through their body language that they might not be saying with words. The tone needs to be set. The tone set initially will be the tone throughout the communication process. If someone greets someone in a rude manner then the person is going to react by being rude back. That might just ruin the persons day and every person he or she interacts with will get an unpleasant experience. If someone is having a stressful day and do not know how to handle their stress well they may take it out on someone they are dealing with. That person may in turn shut down because they do not know how to communicate with a person who is upset. Working in the health care field there is certain terminology that is used. A health care professional is able to understand the words and there meanings...
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...Health Care Communication Methods- Option 1 HCS/320 August 20, 2014 Professor Anderson Communication is undoubtedly a crucial part of healthcare, and it is growing in its’ importance to sustain health services in nursing homes. In this paper I will review the different forms of communication within a health care organization including but not limited to traditional, electronic and social media for health care communication. In the process I will further discuss the effects of HIPAA and other regulations on the use of these media for health care communication. The importance of communication within our health care field is often overlooked and minimized, but we must understand it is significant to all who hold a health care position as well as those in managerial functions. There has been situations that occurs in our nursing homes in which we have faced transitions of management and unfortunately our residents/patients were not given the opportunity to communicate with our healthcare providers effectively. This could possibly be due to the lack of family locally, also the patient may have not given us permission to release their medical information has been an ongoing problem that we as administrators have been facing daily. It is these current situations where we as administrators take initiative to improve those situations by incorporating better ways to communicate effectively amongst the entire health care team and to face this challenge head on. ...
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...Health Care Communication HCS 320 When you think of communication in your everyday life, you would never think of it as a main part of living. We can communicate in many different ways other than words; we can use pictures, and different gestures. In a group of different people, communication can have different barriers such as languages and cognitive ability and disability. In order to become better at communicating when there are different barriers you must use and refine not just for the user but also for the receiver. The topics of this paper are the basic elements of communication in the health care, consumer communication and the cultural differences. How can effective communication incorporate the basic elements of communication? If the receiver of the information understands the idea, effective communication is accomplished. The sender is the starter of communication; the first step of communication. The message has to be clear from the sender so the receiver can follow and understand the idea of the message. We can do this by using our words pictures or gestures. The message delivered to the receiver is the next step of communication. Conversing can be done on a device or face to face or the use of technology. The last step of communication is when the person receiving can understand and process the message sent. How the receiver reply to the information or message given shows if it is an understanding of the message. How are the effective communication...
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...Communication Modalities in Health Care Jacquelyn Clemmer HCS 490 January 30, 2012 David Dye Communication Paper Health care is a wide growing industry, and it is no surprise that the use of technology is incorporated into many practices of the health care field today. The use of technology in the health care field poses many advantages and disadvantages, both to the consumer and the provider. One common modality for communication in health care is through e-mail. There are several patients and providers that communicate their needs through e-mail messaging. The Internet is a communicative tool that has become ever more popular today and is used in several ways. Consumers are using the internet for the purpose of research, purchasing goods or services, and to communicate with other people, among many other things. E-mail communication has become increasingly more popular among patients and providers. One advantage to using email communication for the patient is that it gives the patient and provider a private domain wherein private information pertaining to health-related information can be exchanged (Korus, 1999). This communication modality allows adequate time to form an appropriate response on behalf of the provider and is convenient for both parties involved. Although there are advantages with using email communication in health care, it also poses many risks. Patient confidentiality is still important. It is the legal and ethical obligation of the provider...
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