...COMMUNICATION IN HEALTH AND SOCIAL CARE Name: Institution Affiliation: Instructor’s Name: Date of Submission: Table of Contents Introduction 4 Task 1 4 LO1 Be able to explore how communication skills are used in health and social care 4 1.1 Explain one relevant theory of communication to health and social care context 4 1.2 Explain types of communication skills used in health and social care context 5 1.3 Discuss methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting 7 1.4 Analyze strategies such as Braille for the visually impaired to support users of health and social care services with specific communication needs 8 Task 2 9 LO2 Understand how various factors influence the communication process in health and social care 9 2.1 Discuss how the communication process is influenced by values and cultural factors 9 2.2 Explain the influences and the impacts of legislations, charters and codes of practice on the communication process in a health and social care setting 10 2.3 Explain the effectiveness of organizational systems and policies in promoting good practice in communication 11 2.4 Discuss ways of improving the communication process in a health and social care setting 12 Task 3 12 LO3 Be able to explore the use of Information and Communication...
Words: 4320 - Pages: 18
...| | | | | Developing Effective Communication in Health and Social Care | | | | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J. (2015). Dr Ellis said the method of communicating allows for “meaningful interactions”.. [image] Available at: http://www...
Words: 2005 - Pages: 9
...Health Care Communication with Social Media Tila Newbery-Sorrell HCS/490 May 13, 2013 Dan Crawley HEALTH CARE COMMUNICATION WITH SOCIAL MEDIA The demand for transparency and consumerism in health care has opened the doors for the involvement of social media. There is an increasing use of social media for communication between consumers and health care providers. The use of social media has advantages as well as disadvantages. Medical information can be disseminated quickly, over distances, and cost effectively through the use of social media like Facebook Pages. Marketing of health care products and services is made possible through the use of social media. Confidentiality and security are issues with the use of social media. Due to a need for regulations, recent policy has set guidelines for the use of social media by physicians. American Medical Association Policy The American Medical Association (AMA) released new policy in 2010 to assist physicians in the use of social media. The AMA Board Member Mary Anne McCaffrey, M.D. said, “Using social media can help physicians create a professional presence online, express their personal views and foster relationships, but it can also create new challenges for the patient-physician relationship” (American Medical Association, 2013, para. 2). The AMA policy on social media guidelines for physicians suggests: 1) The use of privacy settings 2) Routine monitoring of their...
Words: 1244 - Pages: 5
...Contexts of communication One-to-one is a communication process which involves two people having a conversation without other people joining. A good example of were one-to-one can be used is when in job interview, the interviewer will be between the applicant and the manager. The one to one communication will involve provide a conversation which will have two people talking without having to talk over each other and will have better understanding of each other. An advantage of one to one communication is that it will provide a more friendly conversation e.g. talking to a client as it will help develop a positive relationships with the client which would make it comfortable for the client to communicating with the worker without being nervous. Group communication is when a number of people get together to have a discussion. Group communication is much more difficult compared to one to one communication as it requires all the members of the group to be working on the same page or thing. One of the thing that cause problems in a group communication is that there are different people with different personalities as some may speak a lot and others may rarely speak. Some people may not be confident enough to be able to speak in front or with a lot of people and some might not be interested which make them not want to get involved in the group. This will cause problems if it’s a group activity or discussion which will require all the members to give their thoughts and ideas. Due to...
Words: 3220 - Pages: 13
...BTEC Level 3 Health and Social Care Unit 1: Developing Effective Communication in Health and Social Care Introduction Communication is essentially about the way we send and receive messages; for effective communication to take place there must be mutual understanding. Communication is a skill that we learn very early in life as a way of getting our basic needs met. (Rasheed et al (2010) E.g. I communicate with my family especially with my brothers and sister on a daily basis to identify how they feel, what they would like to do after school or to eat and a lot of the times I communicate with them just to let them know I am there for them if they need anything at all. So Communication can make a work place a better place to be and make the employees comfortable. There are different contexts in which communication may take place: which are group, formal and informal communication. One to one communication: one to one involves talking with one other person. This can be face-to-face conversations, telephone conversations, writing and interviews. Usually the sender and receiver switch roles often during the one-to-one communication. One to one is commonly private when communicating because for example in a care home, a resident can feel frustrated or lonely when he or she family are not visiting. At that point staff can come over to the resident room to encourage or reassure the resident in private, because it makes some resident uncomfortable when staff spoke with them about...
Words: 2266 - Pages: 10
...Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous communication with a client...
Words: 443 - Pages: 2
...Explain the role of effective communication in health and social care Form of communication Between professional and service users The first form of communication I am going to talk about is oral and verbal communication, oral and verbal communication is usually used between professionals and service users by having oral and verbal communication ensures that there is an understanding between the service user and professional. Professionals have more of an understanding therefore by speaking to the professional about the issues they are able to give an immediate solution and feedback. This also ensures clarity. For example if a service user struggles with depression the professional is able to advice the service user on what to do and provide feedback from what they suffered from. Having oral communication allows the service user to provide different ways of repeating what they have said therefore the professional can understand the problem correctly making this an effective communication. If the communication is effective this ensures provision of care and the problem is identified correctly which can be agreed on by making sure that the issue has been received problem i.e. justification. The professional can then provide the service user with a treatment they are confident with as they have more knowledge about the problem and the service user can then receive the best care in order to get better or feel better i.e. self-esteem. A professional must speak in a manner and...
Words: 1011 - Pages: 5
...Jacie Whittaker Assignment 201 Principles of Communication in Adult Social Care Settings Ai) Visual communication, using signs, photographs and drawing to pass the information on. Verbal communication, sharing of information with someone by speech. Written communication, sending an email to someone or writing in a care plan. NonVerbal communication, using body language to get across how you feel. Aii) To find out people’s thought and opinions. To pass on information. To share experiences. To plan something. To ask questions. Aiii) It is important to observe the reactions of an individual when you are communicating with them because you may be able to tell if they are feeling embarrassed or upset with what you are asking them, this can help you to either put the question in a different context or can tell you that this isn’t something they are willing to discuss with you at that present moment. It can also help you notice any changes in a person’s needs. If you can see a person is struggling to understand you they may need to use some other form of communication, or may need help in the form of flashcards, hearing aids etc. Aiv) a) It is important to find out about a person’s communication and language needs so you can ensure you are doing everything possible to help them understand you and give them the best opportunity to communicate anything they need to with you in a way that they are comfortable ...
Words: 1130 - Pages: 5
...In this assignment I will be talking about the different types of communication that are used in care settings with factors that support and inhibit them. Communication is very important as it means sharing, giving and retaining information, and without daily interactions with other people, either orally or verbally, it would be extremely hard to get information that may be needed. In care settings, communication is vital to help with patients and clients. Communication is important in health and social care is it helps to build a relationship between the client/ service user and carer. There are four types of communication used in care settings, and these are; oral, written, computerised and special methods. Oral Oral communication is the process by which information is given verbally from one person or group of people to another. This includes consultations between a Doctor and a patient within the Doctors surgery. Oral communication can either be informal or formal. The purpose of oral communication is to build a relationship with the service user, therefore building up their self-esteem and making them more confident with talking to the practitioner. Also providing empathy when needed helps to support the service user and therefore gain more trust, that the practitioner will not tell anyone what they have just said and discussed, and that they will keep all their information confidential so no one can access it. It is also used to develop mutual understanding between the...
Words: 2059 - Pages: 9
...Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two...
Words: 1236 - Pages: 5
...Assignment 2 M1- Assess the ole of effective communication and interpersonal interaction in Health and Social Care with reference to two theories of communication. In this assignment I will assess the role of effective communication and interpersonal interaction in health and social care with reference to the theories of communication and from watching the video clip of David and his physiotherapist. Communication involves a two way process in which each person tries to understand the new point of another person. Michael Argyle (1972) argued that interpersonal communication was a skill that could be learned and developed as driving a car. He developed a theory of the communication cycle of having six stages which are 1. An idea occurs 2.Message coded 3. Message sent 4. Message received 5.Message decoded 6.Message understood. On the other hand another theorist Tuckman believed that communication in groups was influenced by the degree of people understanding each other. There four stages to his theory which are 1.Forming, 2.Storming, 3.Norming and four performing. Both types of communication were used in the physiotherapy session. I will be looking at each stage of communication in detail giving strengths and weaknesses for each. I will start with Michael Argyle. The communication Cycle-Michael Argyle 1. Idea occurs This is the first stage of the communication cycle. For someone to get the message of what you wanted to say it is a result of an idea occurring. You think...
Words: 1837 - Pages: 8
...Understand effective communication and interpersonal interaction in Health and Social Care Introduction In this assignment I’m going to be explaining to you the value of effective communication in a Children’s Day Care Centre. In this assignment I will be writing about the context, communication, interpersonal interaction, language and needs and preferences to help the you understand how they are supposed to communicate with children in this setting. In the Day Care Centre the children we look after vary, some of them suffer from learning difficulties and need special care, whereas others find it hard to communicate so we have many needs and preferences to cater for here. Context At the Child's Day Care Centre we have what you call a ‘one to one situation’ which is a conversation be between staff members and parents, between staff members, or staff members and a specialist that would come and visit the children. When in a ‘one to one situation’ you will be talking about many things, but the main reason for a ‘one to one situation’ would be to talk about health or behaviour concerns of a certain service user. You will need to understand that when specialist speak to the service users you work with, they will give you an overview of the things they have spoken to them about, so you will need to take into account what they tell you as they will speak to the service users about their feelings, this will help you be able to cope or communicate with the service user...
Words: 1390 - Pages: 6
...Task 2 Effective communication in health and social care P3,P4,M2,D1 By Hannah Wilshire Communication is very important in a health and social care environment because effective communication is what is needed to understand how someone is feeling and this is crucial because then a care worker can help a service user and cater to their needs. But there are barriers to communication and a care worker will have to find ways to overcome those barriers. Factors that may influence communication and interpersonal interaction in health and social care environments: Barriers associated with the environment: Environmental factors can be a barrier to communication. For example if a care worker and a service user are trying to communicate, and there is lots of background sound. This can be a barrier to communication as the service user may forget what they are saying and if they were talking about their health then this could mean that the care worker is missing information. Therefore the care worker may not be able to give the service user adequate care and treatment as they do not know everything that the service user is experiencing. If it was quiet, then the care worker would not have back ground noise as a distraction, therefore their attention would fully be on the service user. Also if someone is using a hearing aid, the hearing aid will amplify background noise and the voice of the person who is speaking which could be distressing for someone. Also if the environment is...
Words: 13796 - Pages: 56
...Unit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | | Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication Keywords: Communication Interpersonal skills Verbal language and examples Non verbal language examples Service user Care provider This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to develop effective communication skills which they will use not only within care services but also out. Communication is the exchanging and receiving of information that occurs between different relationships. Typical examples are, service user and care provider, mother and daughter, father son. It occurs through the use of verbal and nonverbal techniques such as active listening, eye contact, hand gestures and more. Interpersonal skills are the skills used by an individual to ensure that they are with others in an effective way. These skills involve things such as the ability to get along and work with others through active listening. As mentioned in the definition of communication there are different ways of communicating. Good examples are...
Words: 3197 - Pages: 13
...Task 1 Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1) Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users. Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds. There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people using services, with professionals and multi-agency working. To succeed in our health and social environment and any other context, the communication and interaction are the most important. To be sure that the message you want to give is received and understood correctly and properly. It is the main skill required by professionals whatever the job the is when hiring. This is why a face to face interview is necessary for employers; to listen and observe the use of oral communication and decide if it is good enough to do the required duties. What effective communication involves? Listening : Listening is one of the most important aspects. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about...
Words: 704 - Pages: 3
