...Explain the role of effective communication in health and social care Form of communication Between professional and service users The first form of communication I am going to talk about is oral and verbal communication, oral and verbal communication is usually used between professionals and service users by having oral and verbal communication ensures that there is an understanding between the service user and professional. Professionals have more of an understanding therefore by speaking to the professional about the issues they are able to give an immediate solution and feedback. This also ensures clarity. For example if a service user struggles with depression the professional is able to advice the service user on what to do and provide feedback from what they suffered from. Having oral communication allows the service user to provide different ways of repeating what they have said therefore the professional can understand the problem correctly making this an effective communication. If the communication is effective this ensures provision of care and the problem is identified correctly which can be agreed on by making sure that the issue has been received problem i.e. justification. The professional can then provide the service user with a treatment they are confident with as they have more knowledge about the problem and the service user can then receive the best care in order to get better or feel better i.e. self-esteem. A professional must speak in a manner and...
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...|OCR Level 3 Cambridge Technical in Health and Social Care | |Unit 1 Developing effective communication in Health and Social Care | |Unit Recording Sheet | |Please read the instructions printed at the end of this form. One of these sheets, fully completed, should be attached to the assessed work of each candidate. | |Unit Title | Developing effective communication in Health and Social Care |Unit Code |R/600|Year |2 |0 |1 | | | | |/8939| | | | | |Candidate Name | |Candidate Number | | | | | |Assessment Criteria ...
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...Health Care Communication Methods- Option 1 HCS/320 August 20, 2014 Professor Anderson Communication is undoubtedly a crucial part of healthcare, and it is growing in its’ importance to sustain health services in nursing homes. In this paper I will review the different forms of communication within a health care organization including but not limited to traditional, electronic and social media for health care communication. In the process I will further discuss the effects of HIPAA and other regulations on the use of these media for health care communication. The importance of communication within our health care field is often overlooked and minimized, but we must understand it is significant to all who hold a health care position as well as those in managerial functions. There has been situations that occurs in our nursing homes in which we have faced transitions of management and unfortunately our residents/patients were not given the opportunity to communicate with our healthcare providers effectively. This could possibly be due to the lack of family locally, also the patient may have not given us permission to release their medical information has been an ongoing problem that we as administrators have been facing daily. It is these current situations where we as administrators take initiative to improve those situations by incorporating better ways to communicate effectively amongst the entire health care team and to face this challenge head on. ...
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...role of communication and interpersonal interaction in a health and social care setting context. In this assignment, I will be discussing and explaining the different roles of communication and interpersonal interaction within a health and social care setting. Communication is a way of interacting and getting a message, or several messages, across using different types of methods of communication. Giving and receiving a message between two or more people is also known as conveying information, whether it is by speech, behaviour, visuals, signals or writing. Communication is very important in a health and social care setting. This is because messages need to be clear for a person to understand; many people struggle with some ways of communicating, especially the elderly. For example, the elderly need to be understood and looked after with great care, making sure they are being communicated with and assisted as expected. Communication is about understanding the information behind the emotions that take place. However, the word communication alone is all about transferring information. CONTEXT One to one conversations are usually confidential and play an important role in life, generally. This type of communication commonly appears face to face; one to one communication can emerge formally and informally. Formally, the body language and posture of an individual would be accomplished in a professional manner. An example of a formal one to one conversation, in a health and social...
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...Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two...
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...Developing Effective Communication in Health and Social Care Unit code: R/600/8939 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors. Unit introduction This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to overcome...
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... | |Unit T2itle |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role...
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...title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme | BTEC National Diploma and Extended Diploma in Health and Social Care | Learner...
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...Effective communication in Health and Social care. Bra15436310 Unit 1: Developing Effective communication in Health and Social care. Bra15436310 CONTENTS! TOPIC | PAGE | -INTRODUCTION TO WHY COMMUNICATION IS IMPORTANT | 2-3 | -THE HISTORY OF COMMUNICATION | 3 | -VERBAL/NON VERBAL COMMUNICATION | 3-5 | -FORMAL/INFORMAL COMMUNICATION | 6 | -OTHER FORMS OF COMMUNICATION | 7-8 | -BARRIERS TO COMMUNICATION | 9-10 | -CONCLUSION | 10 | Communication, what is it and why is it important? Communication is one of the most important things we learn throughout life. Communication is the ability to transfer information between people successfully, to be able to effectively communicate is vital as it means we can understand a services users’ needs or request in the setting of health and social care. There are many different varieties of communication and throughout this report I will go through them. An example is verbal, and non-verbal. And difference mediums such as braille, sign language or spoken language. Communication can be altered and send a completely different message easily by changing many things, things such as tone, pace of even a small thing like body language. Once again, I will go through this later on in the report. Communication is so important as to be able to get across the desired message successfully can determine whether a group work together well, whether a person’s needs are met and it can also decide how effective the care of a person...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...| | | | Developing Effective Communication in Health and Social Care | | | Shelby Warne| BTEC Level 3 Health and Social Care| BO3 CYANShelby Warne| BTEC Level 3 Health and Social Care| BO3 CYAN | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J...
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...Task 1 – Communication There are many types of ways in which you can use to communicate with people both informally and formally, they include: Sign language, verbal, text, email, phone, write, eye contact, social media, Morse code, radio, hand gestures, braille, light signals, pictures, TV, art work, facial expressions and music. However to present good communication skills you have to focus on certain aspects in which demonstrate this, they include: Confidence, intelligence, good eye contract, tone of voice, maturity, vocabulary, professionalism, understanding and good manners and/or politeness. In a health and social care setting, communication is significantly important to demonstrate effective communication as you will be communicating with various different people constantly. Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. It is vital as patients and the health care workers need to understand each other clearly in order for the patient to receive the best possible care. Providing care to a patient can be very difficult if the patients’ needs cannot be clearly stated, or their preferences and understanding are not recognised because of lack of communication. Effective communication prevents the possibilities for mistakes. Communication has a huge impact on services that provide care. Interpersonal communication is also important as it is a one-to-one form of communication...
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...Communications Coordinator As the Communications Coordinator for the Cobbs National Drug Manufacturer (CNDM) there is rising concern around recent events from the media exposure on the adverse effects one of our nationally advertised medications has had on the Chief-of-Police. According to Athena du Pre, PhD, “Lack of communication can lead to duplicated efforts, costly (and sometimes life-threatening) delays, frustration, and wasted time” (Du Pre, 2005, p. 289) and our goal is to maintain open communication. Today’s meeting will help identify several ways to deliver our message. Today’s meeting will help to brainstorm communication methods regarding the negative publicity surrounding the event with the Chief-of-Police. Today’s meeting will help decide how to address the issue with the public while minimizing any additional loss to the company and how to communicate the ideas without violating HIPAA, Health Insurance Portability and Accountability Act, guidelines. Advantages and disadvantages of communication methods First, we will discuss advantages and disadvantages of using traditional media to distribute our message. Traditional media covers how the majority of the public access health care information. Magazines, newspapers, radio, and television are the outlets for traditional media. The message we need to communicate to the public would reach a large audience through these four avenues. This is an advantage regarding the recent events. Use of the four outlets will...
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...BTEC First Award in Health & Social care [pic] Course handbook September 2012 onwards Dear Student Welcome to the BTEC First award in Health & Social care You have chosen this course and this handbook is designed to give you an insight into how the course will be run. The BTEC first award is a 120 guided learning hour course which will give you a vocational qualification. It will give you the knowledge, understanding and skills to help prepare you for employment or to lead on to further areas of study. The course consists of 4 core units for the complete qualification which have specific learning outcomes. Three units have been broken down into assignment tasks which form part of a number of central assignment briefs. In addition, there will be an external examination to assess the remaining unit. The tasks cover different assessment criteria and are designed for you to produce finished pieces of work which also compliment and act as learning tools for each other and produce a complete interrelating body of work. As the course is vocational you will be visiting places of work, meeting and working with practising scientists and learning how to develop science with a set purpose. You will be able to discuss and evaluate the progress and end results of your work. You will also look at a variety of issues within the health and social care sector. The assignment tasks will be assessed and internally verified by your teachers and an external...
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...BTEC First Award in Health & Social care [pic] Course handbook September 2012 onwards Dear Student Welcome to the BTEC First award in Health & Social care You have chosen this course and this handbook is designed to give you an insight into how the course will be run. The BTEC first award is a 120 guided learning hour course which will give you a vocational qualification. It will give you the knowledge, understanding and skills to help prepare you for employment or to lead on to further areas of study. The course consists of 4 core units for the complete qualification which have specific learning outcomes. Three units have been broken down into assignment tasks which form part of a number of central assignment briefs. In addition, there will be an external examination to assess the remaining unit. The tasks cover different assessment criteria and are designed for you to produce finished pieces of work which also compliment and act as learning tools for each other and produce a complete interrelating body of work. As the course is vocational you will be visiting places of work, meeting and working with practising scientists and learning how to develop science with a set purpose. You will be able to discuss and evaluate the progress and end results of your work. You will also look at a variety of issues within the health and social care sector. The assignment tasks will be assessed and internally verified by your teachers and an external...
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