...Unit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | | Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication Keywords: Communication Interpersonal skills Verbal language and examples Non verbal language examples Service user Care provider This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to develop effective communication skills which they will use not only within care services but also out. Communication is the exchanging and receiving of information that occurs between different relationships. Typical examples are, service user and care provider, mother and daughter, father son. It occurs through the use of verbal and nonverbal techniques such as active listening, eye contact, hand gestures and more. Interpersonal skills are the skills used by an individual to ensure that they are with others in an effective way. These skills involve things such as the ability to get along and work with others through active listening. As mentioned in the definition of communication there are different ways of communicating. Good examples are...
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...Task 1 Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1) Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users. Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds. There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people using services, with professionals and multi-agency working. To succeed in our health and social environment and any other context, the communication and interaction are the most important. To be sure that the message you want to give is received and understood correctly and properly. It is the main skill required by professionals whatever the job the is when hiring. This is why a face to face interview is necessary for employers; to listen and observe the use of oral communication and decide if it is good enough to do the required duties. What effective communication involves? Listening : Listening is one of the most important aspects. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about...
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...Explain the role of effective communication and interpersonal interaction in a health and social care context What is communication? Communication is where an individual shares sharing information through speaking, writing or another form of medium. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require the manager to communicate with the care workers, so they all have an understanding. What is interpersonal interaction? Interpersonal interaction is how you interact with someone. It is the way you speak to an individual, e.g. your tone of voice and body language. The way you speak to someone can frame/ change their opinion of you. This is because if one individual smiled at another individual, and the other individual didn't smile back, they wouldn't want to smile at that person again. This is because they have placed an opinion on that individual. Also, they wouldn't go out there way to smile at them again, as they have already formed their opinion of them. Contexts of communication Formal communication is conducted in an official and professional way. It is the use of conventional...
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...P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware. Different contexts of communication are used in many different care setting situations such as; • One to one – One to one conversations may take place between the service user and the member of staff. One to one conversations allow the member of staff to be heard clearly giving the service user an easier job listening without the distractions from around the room. Especially with this type of conversation, some service users may feel uncomfortable or intimidated; because of this it is best these conversations take place in private, in the comfort of their own room for example. • Group interaction – Group interaction is very different. It involves many more people who all have different views. These conversations are made up of people who don’t meet up regularly; allowing the elderly service users socialisation. Usually group interactions are a lot more informal and chatty;...
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...There are many ways to make communication and interpersonal interactions effective within the health and social care settings. Effective communication is a conversation in which everyone understands what's being said and no one gets confused. It can depend on the context (e.g. one-to-one or groups), the forms (like; oral, written or computerised) and the types of interpersonal interactions (e.g. speech and non-verbal). Communication can help to build relationships with the patients, which means they will trust you know what is best for them and that you'll give the best quality care possible. Interpersonal interaction is how someone interacts with someone else and the way you speak to a client, e.g. tone of voice and body language. The way you interacted or speak to someone can make them form an opinion of you so you have to make sure that you speak to the clients and colleagues appropriately and professionally. The context of communication can change its effectiveness and the client’s opinions of you examples of contexts are; formal and informal, one-to-one, between colleagues and between practitioners and service users. Formal communication is conducted in an official and professional way. It typically occurs with individuals who have not met each other before or when communicating with people in professional settings e.g. going to the GP. This is because the individual wants to give a good first impression and they want to come across official and professional. The practitioners...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...Good communication skills are just the beginning for all the skills which care workers need. Without them, it would be really difficult to establish effective relationships with people who use the services. These skills are something which you learn, without training it would be difficult to listen effectively to somebody talking about a difficult experience or sensitive topic, break bad news as sensitively as possible, or communicate with people who have communication difficulties, such as people who suffer from dementia, Parkinsons disease, or following a stroke. It is especially important that staff who work in care homes have good communication skills, this is because a high proportion of people living in the care homes will have problems that can cause difficulty when communicating. For most people living in care homes, especially the ones who do not see family members or friend regularly, interactions with the staff are their main source of communication. The problem is, studies have shown that the opportunities are limited, an Alzheimers society survey of 12 care homes found that the average person living in a care home spent only two minutes speaking or interacting with staff or other residents over a six hour period of observation. This excludes time spent on care tasks like being helped to eat or get dressed. Even during these tasks, interaction can be limited as the worker wants to hurry it up and sometimes they don’t greet the person, or even explain when they...
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... |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. ...
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...Certificate/Subsidiary Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment in a health setting or a social care setting, for...
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... Developing Effective Communication in Health and Social Care Unit code: R/600/8939 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors. Unit introduction This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to...
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...Model Assignment (Learner Extract) Issued September 2012 OCR Level 3 Cambridge Technicals in Health and Social Care Unit 1: developing effective communication in health & social care Please note: This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively, centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications made to this assignment allow learners to meet all the assessment criteria and provide sufficient opportunity for learners to demonstrate achievement across the full range of grades. The assessment criteria themselves must not be changed. The entry codes for these qualifications are: OCR Level 3 Cambridge Technical Certificate in Health and Social Care 5307 OCR Level 3 Cambridge Technical Introductory Diploma in Health and Social Care 5309 OCR Level 3 Cambridge Technical Subsidiary Diploma in Health and Social Care 5312 OCR Level 3 Cambridge Technicals Diploma in Health and Social Care 5315 OCR Level 3 Cambridge Technical Extended Diploma in Health and Social Care 5318 The Ofqual Unit Number for this unit is: Developing effective communication in health & social care R/600/8939 OCR model assignment remains live for the life of these qualifications. ALL THESE MATERIALS MAY BE PHOTOCOPIED. Any photocopying will be done under...
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... | |OCR Level 3 Cambridge Technical Diploma in Health and Social Care |Unit 1:Developing Effective Communication In Health and Social Care | |Year 1 | | |Learner name | Assessor name | | |R.BENNETT / V.VINCENT / A.ISLAMI / S.TAYLOR | |Date issued |Deadline |Submitted on | |Tasks will be launched throughout the |All criteria to be met by January 15th 2016 | | |semester to meet needs of individual teaching| | | |groups | | | | | | |Assignment title |Effective Communication in Health & Social Care ...
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...90-Credit Diploma in Health and Social Care | Unit number & title: | UNIT 1 – Developing Effective Communication in Health and social care | Description of activity undertaken | Placement Assessment with the On-Site SupervisorPart 1 – Explanation of the key areaIn your supervision meeting with your placement supervisor you will be able to: * Explain the role of effective communication and interpersonal interaction within your placement. * Explain factors that may influence communication and interpersonal interactions within your placement. * Explain the strategies used in your work placement to overcome barriers to effective communication and interpersonal interactions.Part 2 – 2 Observations and Professional DiscussionYour supervisor will need to arrange to observe you participating in a one-to-one interaction and a group interaction within your placement. The Supervisor will then assess your communication and interpersonal skills in relation to each interaction. Within your supervision session, you will need to have a professional discussion to show reflection and learning from these two interactions to show your professional understanding of effective communication within your placement. | Assessment & grading criteria | (P1) Explain the role of effective communication and interpersonal interaction in a health and social care context(P3) Explain factors that may influence communication and interpersonal interactions in health and social care environments(P4)...
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...Assignment Title:- Communication, Communication, Communication! |Unit Code: |R/600/8939 |Credit Value: |10 | |QCF Level: |BTEC National |Guided Learning Hours: |60hrs | |Assessor: |Mr T Hemming | |STUDENT DECLARATION | |I understand the rules of plagiarism and I declare that the work produced for this assignment is my own. | | | |Student Signature ____________________________________Date_____________ | |Assignment Launch Date |Tuesday 3rd September 2010 | |Assignment Hand in Dates |Assignment 1 |Wednesday 5th October 2011 | | |Assignment 2 |Thursday 19th October 2011 | | ...
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...title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme | BTEC National Diploma and Extended Diploma in Health and Social Care | Learner...
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