Understand effective communication and interpersonal interaction in Health and Social Care

Introduction

In this assignment I’m going to be explaining to you the value of effective communication in a Children’s Day Care Centre. In this assignment I will be writing about the context, communication, interpersonal interaction, language and needs and preferences to help the you understand how they are supposed to communicate with children in this setting. In the Day Care Centre the children we look after vary, some of them suffer from learning difficulties and need special care, whereas others find it hard to communicate so we have many needs and preferences to cater for here.

Context

At the Child's Day Care Centre we have what you call a ‘one to one situation’ which is a conversation be between staff members and parents, between staff members, or staff members and a specialist that would come and visit the children. When in a ‘one to one situation’ you will be talking about many things, but the main reason for a ‘one to one situation’ would be to talk about health or behaviour concerns of a certain service user. You will need to understand that when specialist speak to the service users you work with, they will give you an overview of the things they have spoken to them about, so you will need to take into account what they tell you as they will speak to the service users about their feelings, this will help you be able to cope or communicate with the service user when they are becoming challenging or you can see they are having trouble with something. This is similar when a 'one to one

situation' is taking place between two staff members, they will either be having a formal or informal conversation, many formal conversations that occur between staff member are to do with work or a service user, this can be done in many different ways, such as;