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ECONOMIC DIFFICULTIES OF THE HARRIS HEALTH SYSTEM

ANDREA N. OSEI

HEALTH CARE ECONOMICS 517

UCHE NWABUEZE

DECEMBER 9, 2012

The concept of "quality" has been contemplated throughout history and continues to be a topic of intense interest today. Quality of service is rendered extremely important in any industry and it has been a subject of study and research in many fields. (Reeves and Bednar, 1994) This essay will look at definitions of quality in healthcare; examine the theories of quality in healthcare and approaches taken toward evaluating and improving quality of health services in Uganda’s public health sector with the main focus on the implementation of Millennium Development Goals.

The discussion will focus on patient satisfaction as an aspect of quality and how it influences quality of care provided from a District healthcare manager’s perspective, analyse factors that influence patient satisfaction, how the MDGs aim to improve the quality of care provided to patients by exposing the gaps between healthcare management perceptions of service quality and how the service is actually being delivered to the consumers

The Harris Health System, previously known as the Harris County Hospital District (HCHD) is a government entity of three hospitals, Ben Taub General Hospital, Lyndon Baines Johnson General Hospital, and Quentin Mease Community Hospital as well several clinics that serve the general public in Houston, Texas. The consumers in the neighborhood of these medical centers have relied on this system to help to serve those who are insured as well as those who are under insured and do not have any insurance. Although these facilities have served and improved the lives of many in the community, it

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