Principles of Knowledge Engineering and Management (ISE531)

Managing Knowledge Processes
Prof. Benny Cheung
Department of Industrial & Systems Engineering

1

Principles of Knowledge Engineering and Management (ISE531)

Learning Objectives
•To familiarize with knowledge processes such as knowledge creation, knowledge acquisition, knowledge transfer, sharing and retention •Knowledge transfer methods and how to support effective knowledge sharing •To understand how to develop culture for knowledge transfer •Various techniques for knowledge retention such as after action review, etc. •To understand knowledge validation process •Metrics for measuring the outcome of knowledge processes 2

Benny Cheung

Principles of Knowledge Engineering and Management (ISE531)

The Knowledge Processes
•Knowledge consists of patterns of information in form of rules, applicable to explain or predict phenomenon (e.g. apple drops due to gravity). •Knowledge processes are what individual and collective use to produce, transmit, acquire, store and use knowledge. •Knowledge management deals with knowledge processes and a knowledge environment. •There are a number of primary knowledge processes which are:
•knowledge production (or creation or generation) •knowledge acquisition •knowledge sharing •knowledge retention •knowledge validation •knowledge transfer (or diffusion).
Benny Cheung 3

Principles of Knowledge Engineering and Management (ISE531)

Knowledge Production
•Knowledge production is a process that creates new knowledge through the reconstruction of older concepts and invention of new ones. •Knowledge is constructed from concepts that already have through further observation of events. •Knowledge claim is a set of rules believed to be true. •All knowledge creation (personal, group, organization and global) occurs through learning.
4

Benny Cheung