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High and Low Context Cultures

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Difference Between High and Low Context Cultures
Media Activity-Workgroup Norms

Communication 623
Professor Lambert
November 27, 2011

In order to communicate successfully you have to consider the cultural differences and the predominating communication process for individualistic and collectivistic cultures. It is best to explain theses differences in terms of low- and high-context communication. Context has to do with how much you have to know before you can communicate effectively.
When workers from high-context and low-context cultures have to work together problems often occur as a result of the type of information exchanged as well as how that information is exchanged. These problems can be categorized as differences in “direction”, “quantity” and “quality”. At differences in direction employees from high-context cultures like China and France adapt to their good friends, families and also to close colleagues (in-group members). They communicate with them intensively (quantity difference) and exchange specific/detailed information about many different topics. The result is that every group member is constantly up-to-date with the facts around the business.
Edward T. Hall, a respected anthropologist and cross-cultural researcher, identified classic dimensions of culture in his books The Silent Language and The Hidden Dimension. Understanding and applying this concept can help today’s leaders improve their communication skills across cultures. A key factor in his theory is context. This relates to the framework, background, and surrounding circumstances in which communication or an event takes place.
In comparison to high-context cultures, low-context cultures like the USA and Australia orientate on many people of their daily life because they don’t differentiate as much as high-context cultures between in-groups and out-groups. The direction of their communication is orientated on personal characters and referred to situations (direction difference). They mostly communicate within their out-groups in a broad and diffuse way (quantity difference). Within communication, they exchange information just to the necessary extent so that work can be done and they don’t discuss or exchange information constantly in their work environment and to colleagues (quality difference). Now let’s talk a little about the nature of business information. Business information is goal-oriented. Businesses gather information for business purposes, not simply for the sake of general education or for collecting statistics. They want the information in order to do something that is more effective as a result of the information. But different cultures look for different kinds of information for different reasons to reach different goals. Information differs along the continuum between high-context and low-context cultures.
HIGH-CONTEXT CULTURE
High-context cultures value relationships, teamwork, and long-term group membership. People in these collectivist environments seek information about groups in order to make business decisions. Of course, they also look at costs, benefits, processes, suppliers, markets, and management structure. But knowing who is involved is critical.
Furthermore, high-context cultures rely on subjective information that is internalized; that is, it is information that exists within human hearts and minds. It is made up of opinions, attitudes, deductions, and insights based on personal experience. Most importantly, information in high-context cultures is always viewed with reference to the context: the relationships of the group, the history of the group, the long-range goals for the group, and so forth. This is particularly visible for someone like me who was born and went to school up until 7th grade in high-context culture like India where the history is long due to people staying at one place for long period of time. People don’t move around as much like they do in western or low-context culture countries. In this culture, the primary concern is on relationship and trust building.
An example that comes to mind is from 2006 when India and US signed a nuclear agreement. The agreement regarding United States aiding India in building a power plant and providing material and equipment was that India should return any item(s) acquired under the deal if either side terminates the deal or is perceived to be in violation of the letter or spirit of the agreement for cooperation in civil nuclear energy. Now, the US is traditionally a “low context” culture, whereas India is typically a “high context” culture. A low context culture assumes no context to any relationship and safeguards itself by spelling out each and every term of relationship on paper.
High context cultures, in this case, India, assumes that there is a significant context and trust to the relationship, and therefore do not reduce the complete understanding to pen and paper. This is the working norm of the culture in India. So when the US President, Mr. George Bush, and the Prime Minister, Dr Manmohan Singh, signed the nuclear framework, it was signed in an atmosphere of high context—where the overall context and trust of the relationship was deemed primary and the contractual details were deemed secondary. This approach suited the Indians well.
On the other hand, the Americans, once back home just to be sure, started drafting the detailed contractual terms. This is the working norm for Americans. Of course, pressure from lawmakers in the fine-print and therefore the American approach clashed with the Indian approach. So, given the tendency of a culture to crossing the t’s and dotting the i’s of an agreement, propelled by the opponents of the deal, it was but obvious that such conditions will keep on creeping into the agreement.
Although in the public view, the lawmakers in India were seemingly supportive of the deal and yet when rubber met the road, they were not in favor of voting to approve the deal, as it was being presented by the US administration. Statements or sound bites such as, “I support closer US-India relations and also support civil nuclear cooperation”, that are often reported and understood by many in India as being supportive of the deal, are in fact misleading for those who do not understand American culture.
Hall presented a popular cultural framework in which he stated that all cultures are situated in relation to one another through the styles in which they communicate. He identified high-context and low-context cultures, where the high and low context concept is primarily concerned with the way information is transmitted (communicated) and where context has to do with how much you need to know before you can communicate effectively. High-context involves implying a message through that which is not spoken; messages include other communication cues such as body language, eye movement, Para-verbal cues, and the use of silence. These transactions feature pre-programmed information that is in the receiver and in the setting, with only minimal information in the transmitted message. He further suggests that in order to understand communication, we must look at the meaning and context together with the code (words). Furthermore, we must understand that context refers to the situation, background, or environment connected to the event, situation, or individual.
Although this concept is one of the easiest concepts to witness in intercultural encounters, these differences in communication styles pose significant challenges. Consider, for example, American and Japanese executives engaged in negotiations. The communication style of Americans is typically identified as low-context, direct communication is expected; as we pointed out in earlier example. Japanese have the concept of harmony being the most valued principle in their society. As such, this concept is reflected in their high-context communication style where subtle eye movements, body language, silence, and their indirect expression of “no” are common (Hall and Hall, 1990). If an executive from America attempts to engage in a business transaction in Japan without understanding this difference, it is unlikely that true communication will happen nor a successful transaction achieved.
LOW-CONTEXT CULTURE
Low-context cultures, as we just saw in the example, value independent decisions, activity that achieves goals, and individual accountability. They rely on objective information that is externalized; that is, it consists of data that exist independently of the person who gathers it. It is made up of opinions, attitudes, deductions, and insights based on measurable units. Tests of reliability and validity assess the value of data.
The United States business culture is more low-context than high-context, and it devotes effort to considering the nature of business information. After all, this is a culture in which the members like to define terms and pin down explicitly what they mean. Information in the United States is explicit and quantifiable.
Some business information is specifically sought for communication objectives. In other words, it forms the basis of communication acts and products. It may be information for a persuasive proposal or recommendation. It may be information for a justification report, a problem report, a periodic report, or an analytical report. The report or proposal may be written or oral. Information may be gathered for an annual report, a corporate brochure, or advertisements. Managers need information about new trends in order to evaluate information that comes from internal sources about sales, market share, costs, profitability margins, strategic plans, customer feedback, and moves by the competition. Hall explains that low-context communication occurs predominantly through explicit statements in text and speech – the mass of the information is vested in the explicit code. As such, most of the information must be in the transmitted message in order to make up for what is missing in the context. Concluding Thoughts
Communication is more than the exchange of words. It is cultural; it is interactive. It draws on how we learned to speak and give no-verbal cues. As today’s workplace rapidly changes and as the business environment expands to include various geographic locations and span numerous cultures, learning to communicate and transact business across cultural boundaries is paramount.
High contexts can be difficult to enter if you are an outsider. This is primarily because you don't carry the context information innately and because you can't instantly create close relationships. Low contexts are relatively easy to enter if you are an outsider. This is primarily because the environment contains much of the information you need to participate, and because can you form relationships fairly soon, and because the important thing is accomplishing a task rather than feeling your way into a relationship.
Business managers must keep in mind that every culture and every situation has its high and low aspects, especially working with a multicultural staff. Often one situation will contain an inner high context core and an outer low context ring for those who are less involved. For instance, a PTA is usually a low context situation: any parent can join, the dates of the meetings, who is president, what will be discussed, etc. are all explicitly available information and it is usually fairly clear how to participate in the meetings.
However, if this is a small town, perhaps the people who run the PTA all know each other very well and have many overlapping interests. They may "agree" on what should be discussed or what should happen without ever really talking about it, they have unconscious, unexpressed values that influence their decisions. Other parents from outside may not understand how decisions are actually being made. So the PTA is still low context, but it has a high context subgroup that is in turn part of a high context small town society.
Finally, it is good to note that just because you reside within a low context culture, like the US, there are still many high context subgroups as well as high context situations. Also, even low context cultures can be difficult to learn: religious, dietary laws, medical training, and written language all take years to understand. The point is that that information has been made consciously and systematically available to those who have the resources and desire to learn it.

References

George, B. (2011, 11 16). Retrieved 11 23, 2011, from CNNMoney: http://management.fortune.cnn.com/2011/11/16/bill-george-true-north-groups/

Milford, C. D. (2011, 07 11). Retrieved 11 23, 2011, from Bloomberg Businessweek: http://www.businessweek.com/news/2011-07-11/amended-news-corp-lawsuit-decries-culture-run-amuck-.html

Sachdev, R. (2006, 07 19). Retrieved 11 23, 2011, from Business Line: http://www.thehindubusinessline.in/2006/07/19/stories/2006071900891000.htm

Srivastava, M. (2009, 02 18). Retrieved 11 23, 2011, from Bloomberg Businessweek: http://www.businessweek.com/globalbiz/content/feb2009/gb20090218_783926.htm

Staff Writer. (2011, 11 19). Retrieved 11 23, 2011, from The Economist: http://www.economist.com/node/21538700

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