...Management5 Hilton UK6 The workforce6 Recommendations8 References9 Introduction An organization is a unit consisting of people structured in a particular manner and managed so that they could achieve one particular goal. It is basically a system of coordinated activities of a number of people together. Organizations have different structures that create positions and determine different members, positions, activities and relationships. How jobs need to be assigned, responsibilities and authority to be given to carry out different tasks. Organization is usually set up in different manners as to achieve their target. An organization structure helps it to excel and achieve those targets, if the structure is not correct it can play a major role in hindering the progress of the organization. It is structure of an organization that ensures that the organization will work smoothly as per the intentions. It is something that needs to be decided in the early development of organization as it is a way to maximize and enhance the efficiency and profitability of the organization. By defining a structure; the lines of authority in an organization are cleared hence helping to know who has what responsibilities. (Business dictionary, 2012) By taking under consideration Hilton Hotel UK, we can explain what their business management is all about. There are a few different types of organizational structures that we are going to highlight and find out which structure Hilton hotel follows: ...
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...Hilton Hotels PESTEL Analysis PESTEL abbreviation is interpreted as political, economic, social, technological, legal, and environmental factors impacting businesses, and PESTEL is an important framework for assessing external factor impacting business practices. POLITICAL FACTORS Political stability is the key to the success of any industries and it is applicable to hotel industry as well and it needs to cope with political situations everywhere in the world. The political approaches can influence the number visitors, both, tourists and business travellers’ visits to a nation. It may a concern for many people those who are visiting Northern Ireland because of the ongoing very delicate political situation. Moreover, Hilton’s performance is directly affected by consumer protection and employment laws in UK, as well as, the nature of competitive regulation, and risks of military invasion in the country. ECONOMIC FACTORS National macroeconomic situation and factors and events impacting the situation are major factors affecting Hilton Hotels & Resorts business in the UK. For example, during the Olympic times in the UK most of the hotels were occupied and booked fully for the whole period. However, the situation was completely different once the Olympic Games were over. Additional economic factors that affect Hilton may include the extent of expected and real economic growth in the UK, national taxation policies, and seasonality and weather problems. SOCIAL FACTORS ...
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...Question ONE: 1.1 a) Productivity software is a category of application programs that helps users to produce things such as documents, databases, graphics, worksheets and presentations. b) Business software is any software or set up computer programs used by business users to perform various business functions. c) Communication software is used to provide remote process access to system and exchange files and messages, text, audio and or video formats between different computers and users. d) Multimedia software allows you to using a mixture of sound, picture, film and writing. System software has been developed to solve a particular problem for users to perform work on specific tasks or to provide entertainment. System software enables the Application software to interact with the computer and help the computer to manage its internal and external resources. Application software. After the Application software has been installed, you can start running the PC. Application software enables you to perform specific tasks – solve problems, perform work or entertain yourself. Difference between System software and Application software. System software manages and operates computer hardware and thereby providing a platform for Application software. Application software subsist of system software with the ability to employ certain computer functions as per user requirement. 1.2 Cloud storage is a concept of data storage where the digital data is stored in logical pools...
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...Abstract I will be evaluating the guest services department at the Hilton Garden Inn in Charlotte, NC. The hotel is part of a much larger Hilton family that is quite successful, but this particular property is suffering from lower guest satisfaction scores, several recent management changes and the resulting low employee morale. The new guest services manager expects that once the new management both in guest services and the hotel overall gets settled, the low morale and slipping guest satisfaction scores can be assuaged by using specialized customer service training. This analysis will follow the progress of the Guest Services Team and offer a possible training solution to address the current issues. Building Internal and External Hospitality The Hilton Garden Inn North is located in Northern Charlotte, North Carolina. The property has in its favor a particularly prime location that is in close proximity to the two major highways that pass through Charlotte: I-85 and I-77. The hotel is just blocks away from the Northlake Mall which boasts several upscale anchor stores and eateries. Charlotte is a bustling banking metropolis, home to a major league football, and basketball team, a major NASCAR race and host of other tourist attractions and thriving businesses. Therefore, any organization offering quality, affordable, and accessible hotel accommodations has the potential to be a thriving business. The Hilton Garden Inn (HGI), however, has seen a steady decline in room sales...
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...University of Phoenix Material Article Review Format Guide MEMORANDUM UNIVERSITY OF PHOENIX DATE: June 11, 2012 TO: G. Alan Williams FROM: Charlotte Johnson RE: The Rhetoric of Industrial Espionage: The Case of Starwood V. Hilton. Jameson, D. A. (2011). The Rhetoric of Industrial Espionage: The Case of Starwood V. Hilton. Business Communication Quarterly, 74(3), 289-297. doi:10.1177/1080569911413811 ARTICLE SYNOPSIS This article discusses a lawsuit filed by Starwood against Hilton in 2009 for industrial espionage. Starwood had an agreement with their executives that they would not share any personal information from the company and they would not work for another company of the same sort for at least one year. This is to keep ideas on the inside as well for companies to use their ideas before it is too late or to come up with different idea for their company. Starwood tells how Hilton stole documents and used them for their own personal gain. This information was taken by two executive employees who were recruited by a Hilton vice president. This Vice president received some personal information and ideas that were clearly from another company. Once the two executives were hired into the Hilton staff more information was given out openly share by the two. This information was shared with about 44 other employees who knew that every idea they were being given was from a competing organization (Starwood). LEGAL ISSUE The legal business issues...
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...MarriotMarriott Corporation: The Cost of Capital T c=income taxes of 1987 / income before income taxes of 1987 = 175.9/398.9 = 44% Step 1:From the Exhibit 3 ß equity for each firm in this industry are below Marriot Corporation 1.11; Hilton Hotels Corporation .76 ; Holiday Corporation 1.35 La Quinta Motor Inns .89; Ramada Inns, Inc 1.36. Step 2: For each firm in the industry, to estimate unlevered using the equity estimate: equity = [1 + (1-TC)Debt/Equity]unlevered unlevered of Marriot= 1.11/[1+(1-.44)*.41]=.90 unlevered of Hilton= 0.76/[1+(1-.44)*.14]=.70 unlevered of Holiday= 1.35/[1+(1-.44)*.79]=.94 unlevered of La Quinta= 0.89/[1+(1-.44)*.69]=.64 unlevered of Ramada= 1.36/[1+(1-.44)*.65]=.997 Step 3: Take an industry average of the unlevered estimates as estimate of firms unlevered (.90 +.70+.94+.64+.997)/5 = .84 Step 4: Use firm’s target D/E ratio and unlevered estimate to calculate equity equity = [1 + (1-TC)Debt/Equity]unlevered equity = [1 + (1-.44)*.41]*.84= 1.03 Step 5: Calculate the R equity using CAPM The risk free rate was 4.58%, and the equity risk premium was 7.43% for average from 1926-87 R equity =r f + ß(r premium) = 4.58%+1.03*7.43%= 12.23% Step 6: Calculate [Debt/(Debt + Equity)] and [Equity/(Debt + Equity)] V=D+E D/V=.41 E/V=1-D/V=1-.41= .59 Step 7:Use formula above to calculate r WACC r debt= r f + r debt premium = 8.72%+1.10% = 9.82% WACC=rdebt*(1-Tc)(D/V)+requity*(E/V)=9.82%*(1-0.44)*.41+12.23%*0.59 =...
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... Student Name: Robin Singh Samra Student no: 300678899 Field Placement Hotel: Hilton Toronto Airport Hotel and Suites Supervisor: MJ Title: Executive Housekeeper Work Schedule: 40 hours a week. Learnt About Hotel I am currently pursuing my internship at Hilton Toronto Airport Hotel and Suites as a Trainee Supervisor in Housekeeping Department. The hotel is located at 5875 Airport Road, Mississauga just across international Pearson Airport. The Hilton hotel has 419 rooms freshly renovated with the modern concept of design and decor to give a pleasant and an eye appealing look to the viewers. Hilton Hotel provides all the basic necessities in the rooms for the comfort of both business as well as leisure travellers like comfortable bed, toiletries, hair dryer, coffee maker, iron and iron board, flat screen LCD TV’s etc. The rooms are stretched to two towers, North and South tower. North tower has 7 floors and south tower has 11 floors respectively. The Restaurant & Bar at Hilton Hotel named (Bliss) provides both buffet and a la carte menu for breakfast, lunch and dinner with a very pleasant atmosphere. The Hilton Hotel has huge banquet space of 22,000 sq ft comprises of 22 meeting spaces. Hilton Hotel provides the complimentary shuttle service for Airport every hour to their guests. Things Learnt While Working My internship at the Hilton Hotel started with the introduction to the housekeeping staff by the MJ (EX. Housekeeper)...
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...11/18/2009 Rethinking Retention: Fresh Thinking for Keeping Key Players g p g y y as the Economy Improves Dick Finnegan Founder, Retention Institute F d R t ti I tit t November 18th , 2009 Copyright Retention Institute 2009 All rights reserved 1 Dick Finnegan’s Bio • Author of “Rethinking Retention in Good Times and Bad”, endorsed by BusinessWeek as offering “fresh thinking for solving the turnover problem in any economy” “Recovering HR director” who has solved turnover in all industries and across 6 continents, including African gold mines and the CIA Founder of the Retention Institute which offers the Certified Employee Retention Professional program (CERP) where candidates apply tools in real time to solve their organization’s retention problems, based on Dick’s book • • 2 1 11/18/2009 Today’s Agenda 1. Why retention matters today 2. Three Ps quiz 3. Is your retention solution process- or program-driven? 4. The Rethinking Retention Modelsm 3 Principles, 7 Strategies 5. Applying the model with Tactics: pp y g Case study #1: Hospital Case study #2: Call centers 1. 6. “Unique” quiz 2. 7. A good…and free…offer 3 Why Retention Matters Today • Voluntary quits fell just 11% from 2007 to 2008 • Applications for open jobs tripled so only your best workers could find new jobs • Laying off just 1% caused voluntary quits to increase 31%...no one felt lucky to have a job •Top executives said their greatest staffing concern was retention…in...
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...Building a New Hilton Hotel hilton.com © 2007 Hilton Hospitality, Inc. U.S./2007 Index Building a New Hilton Hotel Introduction From Dream to Reality Learning the Language, Navigating the Systems Hilton Communication Channels Online Resources Building Business 2 The Pre-Opening Meeting The Pre-Opening Action Plans Ramping Up & Ongoing Support Hilton Brand Programs Continuous Improvement Process The Customer Really Matters Hilton Serenity Collection™ Hilton Breakfast Hilton Fitness by Precor® Hilton Meetings® Hilton HHonors® 6 8 8 10 Appendix Timeline for Building a New Hilton Hotel At-a-Glance – A Brand New Hilton Hotel Key Department Personnel Glossary and Definitions 12 3 1 Building a New Hilton Hotel Building a New Hilton Hotel We believe in the transformational power of travel. We invite travelers to discover the innovative ways in which we help shape their personal journeys. We are inspiring guests to work, relax and enjoy, 24/7, regardless of their trip occasion. Our contemporary, fresh style encourages our guests to take advantage of the local experiences. When we say, “Travel should take you places,” we want to enhance our guests’ perceptions from their first impressions at booking through their entire experience as our guest. A stay at a Hilton Hotel should be transformative. The groundwork to support this commitment is laid months before the first Hilton guest registers at any Hilton Hotel or Resort. To create a transformative environment...
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...Hilton worldwide Financial analysis: With the initialization of the company in the year 1919, it made a really good start and took out a lot of contemporary competitors during the period of the 20th century. By the end of the year 2013, Hilton worldwide underwent a drastic financial enhancement and there was an increase of 5.2 percent on the overall revenue for each and every room. In addition to that, the overall adjusted EBITDA was increased to a height of 13 percent. This was absolutely a huge financial enhancement for the company as it led to the generation of $2.21 billion as overall net unit growth and the overall unit growth was increased to 4.5% in the segment of management and Franchise. To establish a certain financial position in the commercial market, a company requires certain factors to be accomplished to attain the targeted financial objective. These factors include, setting up a common mission, a specific set of values and lastly proper strategic priorities. It was important for the company to shift into a capital centric model strategy that will allow making progress with less investment in keeping their focus on the global development strategy. The key step that was beneficial for the company was the performance driven work culture. Another important factor in the tourism and hospitality industry is the diversification. In simple terms, the global reach of a company also provides an estimate over the financial condition of it. The more global a company is able...
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...Industry Context 1 Essay – Boutique Hotels Name: Gabriella Costantini Tutor: Manjiri Pujari Submission Date: 14/11/2013 Contents page Cover page .................................................................................................................1 Contents page ............................................................................................................2 Introduction .................................................................................................................3 Main body ...................................................................................................................4 Conclusion ..................................................................................................................7 Appendix .....................................................................................................................8 Reference list ............................................................................................................13 Introduction This essay outlines the size of the boutique hotel sector and goes into the advantages and disadvantages of this particular characteristic. The characteristics are affected by the target market and essentially, the hotels’ products and services are set to suit their consumers. The target market is affected by many things, one perhaps being the ownership type which the essay later goes into detail regarding large chains starting...
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...网上找到了一篇value chain of hilton的文章 ，只想给你看一下大体框架，内容还是要结合我们的酒店来分析，毕竟和hilton不一样，但是感觉这篇应该有帮助。 还是看看那五部分参考改改吧亲麻烦了。 In order to examine the development of competitive advantage in business analysis we can use the value chain. The value chain contains activities that help to create and to build value in the particular business. Relying on this analysis, managers can clearly clarify which activities would add value into the business and which would not efficient. According to Porter theory, we know that organization has two activities such as “Primary” and “Support” activities. The “primary” activities contain inbound logistics, outbound logistics, marketing & sales, operations and service. The “Support” activities include HRM, technology, infrastructure and procurement. Before we start the consideration of Hilton’s needs, we need to identify which activities need to focus on. Lets start from “Support” activities that Hilton hotel needs to focus on: 1) Infrastructure As we know that Hilton Hotel is an international hotel with many resorts and accommodations around the world. One of the hotel’s goal is that expectations to get high quality of hotel service must be met for customers. Therefore, Hilton has efficient system to control performances of the company and there are a list of main factors such as cleanliness, quality, service, atmosphere and maintenance that uses to maintain its achievements in all branches. Moreover, hotel rooms and common areas of the hotel must be perfectly clean...
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...CASE 2 Hilton Hotels Hilton Hotels Corporation owns, manages and/or franchises hotels, casino-hotels and inns; sells furnishings, equipment, and supplies to hotels, motels, and inns; and operates a computerized reservation system for the hotel industry. After two major takeover attempts in the early 1990s, Hilton Hotels decided that it had to change by becoming a more aggressive business operation. The result was the decision to move heavily into gambling. This change of strategic direction represented a significant shift in Hilton’s business focus and marketing objectives. Already the owner of four casinos in Nevada, the Los Angeles hotelier began pushing projects in New Orleans, Chicago, Egypt, Turkey, Uruguay, and Australia. While gaming accounted for about 34 percent of Hilton’s overall sales in the early 1990s, its four casinos contributed nearly two–thirds of Hilton’s operating earnings. Nevertheless, Hilton’s new emphasis on gambling carried a large element of risk. Competition for the gaming dollar is intense, and the degree of investment needed to be successful is high. Hilton has had to put more than $6 million into renovating the Las Vegas Hilton to keep up with such rivals as the Mirage and the Excalibur, and it has also renovated the Flamingo Hilton to keep pace with other new places. To lure high rollers away from other casinos, the Las Vegas Hilton has had to be more generous about extending credit, resulting in bad gaming debts and reductions in operating income...
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...Hilton HHonors Worldwide: Loyalty Wars HOS 342 Service Marketing Hilton HHonors Worldwide: Loyalty Wars HOS 342 Service Marketing Anthony Petitte Anthony Petitte Introduction The following case concerns Hilton’s reward program for its guests, the Hilton HHonors, and the possible implications after the introduction of a different reward program introduced by Starwood Hotels and Resorts Worldwide Inc. Many companies in different industries use the loyalty reward program as a form of marketing tool to reward their loyal customers. By doing this, they are able to retain their customers and attract other potential customers. The more attractive the loyalty programs are, the more customers the companies get and retain. Customers are attracted based on how they earn points, and the benefits they get when they redeem the points. Many of the industries offering the loyalty programs have a standardized way of doing so because they are more independent and they have definite control. This is unlike the hotel industry, which has no defined control because of franchises and different management. There may be different people controlling the hotel chain despite the chain using the same brand. This makes it hard for the hotels to standardize their loyalty program. The Hilton reward program was effective in retaining and attracting customers, but the hotel chain faced different challenges, which increased its threat of losing its customers. Challenges facing the Hilton Brand The Hilton...
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...Hilton HHonors World Wide: Loyalty Wars Loyalty programs have been around for a long time, tracing their origins back to the 1990’s. Modern day loyalty programs begin within the airlines, who found themselves struggling after the industry was deregulated in the early 1990’s. The 1990’s also brought about a time of change for the hotel industry: many brands began consolidating and combining resources. Hotel companies soon began combining operations, reservation systems, and marketing programs. Hilton hotel group was one hotel group that did just that. In the mid-1990’s the Hilton brand was own by two companies: The Hilton Hotel Company and Hilton International. In 1997, both companies came together to unify their marketing efforts, around this same time the companies created the HHonors Loyalty rewards program. The program was designed to unite the brand and unify its customer base in the US and abroad. The newly created program HHonors essentially worked for both of these companies and their franchisees, and was tasked with breaking even each year. Loyalty programs reward frequent guest by giving them points for each of their stays; points can then be redeemed for free nights, airline miles, and products from other participating vendors. Starwood Hotels has organized a rewards program that features no blackout dates, no capacity control, paperless rewards, and a higher reimbursement rate to the hotel for the nights given out using points. Marketing executives at Hilton are...
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