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History of Total Quality Management

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We as humans have unlimited wants with limited resources. Everyday we demand more, and we expect it to be better in quality and cheaper in price. For somebody it is relatively easy to build a State of the Art product; however, it is hard to imitate it massively in a way that everybody can obtain the same output. It is a dishonor for a company to offer one level of worth to their product and then a customer receives something similar to the expected. In some way, it affects company’s reputation. It does not necessarily have to be something negative to the customer, perhaps a company ships something better in construction, but that suppose a negative balance to the company, as they could charge the customer more for a better product. Indeed, most companies try to be fair to their clients and to their own interests; they want to earn money out of their sales as well as have all of their consumers happy. That is why quality control exists, to make sure that everybody gets what he or she wanted to get at the stipulated cost. As a matter of fact, quality is a term that existed since the early ages. It can be observed in architecture and articles from ancient civilizations as China, Rome and Greece. For example, the Great Wall of China expands about 13,000 miles and it is similar in both construction and aspect. Also, we can take a look at ancient Greek edifications where all pillars and details are similar among all the temples to keep consistency in Greek architecture. It is noticeable that architects and authorities in charge had quality standards in early ages. On the other hand, not only public goods were the one that were audited the most; Chinese demanded for quality during ancient Chinese ages as well; during the Tan Dynasty, the competent agency for textile trading stated that all craftsmen should live close to each other’s in order to increase likelihood among

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