...Barriers to Total Quality Management Background information about the Total Quality Management Profit making organizations use the quality of their services as a marketing strategy, whereby consumers would identify a given brand owing to its quality and after sale services. Total quality management is a framework that enables companies to prioritize quality in the day-to-day operations of the companies to the extent that the said companies are able to produce high quality products while delivering top quality services during and after the sale period (Gupta, Garg & Kumar, 2014). Accordingly, organizations’ management and employees continuously formulate sound approaches that make it possible for them to improve their products and services. Organizations can only achieve total quality management (TQM) if the said organizations are able to combine management and quality tools as a means of realizing business growth and eliminating wastes while strategizing on how to up surge productivity and profits. The history of total quality management (TQM) began formerly as a term created to describe the Japanese-style management methodology to improvement of quality. The naval air systems command came up with the term as an approach to enhance continuous quality improvement of all the organizational processes and as such, it encompassed practices and principles such as behavioral sciences, economics theories, the analysis of the none-quantitative and quantitative data, and process analysis...
Words: 2637 - Pages: 11
...Total Quality Management Paper Total Quality Management Paper Tara Edwards University of Phoenix MGT 449: Quality Management and Productivity Bob Allen, BSEE, MSSM December 16, 2009 In this paper the discussion will describe the definition on Total Quality Management or (TQM) and the effects of Quality Management on domestic and global competition. Some examples of TQM application concepts will include an explanation of why a business would use Total Quality Management (TQM) to find an opportunity to solve a problem; how TQM applies to continuous improvement of an existing product or service; and how organizations can use TQM to continue to be better than their competition. Total Quality Management Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view...
Words: 571 - Pages: 3
...Total Quality Management Vol. 21, No. 9, September 2010, 953 –969 Barriers and benefits of quality management in the construction industry: An empirical study Peter Hoonakkera∗ , Pascale Carayona,b and Todd Loushinec a Center for Quality and Productivity Improvement (CQPI), University of Wisconsin-Madison, Madison, USA; bDepartment of Industrial and Systems Engineering University of WisconsinMadison, Madison, USA; cDepartment of Mechanical and Industrial Engineering University of Minnesota-Duluth, Duluth, USA In this paper we discuss the problems of defining quality in the construction industry, examine possible benefits of implementing quality, and look at barriers to quality implementation in construction. We use data collected during interviews with contractors and data from questionnaire surveys. Results show that contractors do understand the potential benefits of quality implementation but that there are also many barriers to implementation. We describe recent developments that might help to overcome the barriers. However, the different actors in construction need to understand that change is a slow and often painful process and that much effort is required to implement quality in construction industry. Keywords: quality management; construction industry; interview; survey Introduction During the past decades the construction industry has been criticised for its poor performance and productivity in relation to other industries (Alarcon & Ashley, 1992; Forbes, 1993;...
Words: 8511 - Pages: 35
...Breaking Down Barriers Between Departments MGMT 4655 Advanced Operations Management September 3, 2014 Breaking Down Barriers Between Departments W. Edwards Deming, father of the modern quality movement, developed a 14-point model that is intended to ensure that a quality product is produced and customer satisfaction is achieved. Point nine in the model states that companies must break down internal barriers between departments in order to quickly recognize and address quality problems. In other words, each department in an organization is an internal customer of the other departments and all must work together if the whole unit, i.e. company, is to be successful (Break down barriers, 1994). The Japanese were inspired by the work of Deming and Peter Drucker, and they have worked to develop two operational methods that serve to break down the barriers between departments. These methods are known as Quality Function Deployment (QFD) and Cross-functional Management (CFM). QFD is a system that translates customer specifications into what is required in each stage of the production process, from research through sales and service. CFM breaks it down even further by separating the activities related to the company's goals for quality, costs, volume and delivery. If the activities/tasks that are assigned to each department/stage in the process are completed according to the overall plan and company goals, then the goals will be achieved. Success is a direct result of the...
Words: 1459 - Pages: 6
...Principles of TQM 3 Total Quality and Six Sigma 5 Six sigma DMAIC process elements 6 Application where Six sigma is better 6 Difference between Six Sigma & Total Quality Management 6 Reasons for adopting Total quality Management 7 Accurate time to adopt Total Quality Management (TQM) 8 Total Quality Management Tools 9 Principles of Total Quality Management 11 1. Customer centric approach 12 2. Employee involvement 12 3. Process approach 13 4. Integrated system 13 5. Strategic & systematic approach 13 6. Fact-based decision making 14 7. Continual improvement 14 8. Communication 14 The Concept of Continuous Improvement by Total Quality Management 14 Benefits of Total Quality Management in an Organization 16 Conclusion 17 References: 18 Introduction Total Quality Management (TQM) is a philosophy with the enthusiasm of accomplishing the overall performance of the organization. This globally recognized strategic technique has several benefits that make TQM trustworthy and applicable toward the business people. These benefits may include improving consumer satisfaction, focusing on employee motivation, reducing waste and improving overall performance of the organization. TQM is a problem solving technique that particularly focuses on continuous improvement of the quality of product, process and service. In this approach the management and employee can work together for the overall improvement by using quality and management tool aimed at increasing...
Words: 4289 - Pages: 18
...Quality Management a Competitive Advantage in a Global Market Total Quality Management (TQM), Six Sigma, and International Standards Organization (ISO), are three of the processes or tools organizations need to compete and give them a competitive advantage in the global market of today and that will allow them to keep up with the ever changing World market in the future. Total Quality Management (TQM) is a philosophy that says that uniform commitment to quality in all areas of an organization promotes an organizational culture that meets consumers' perceptions of quality. The concept of TQM rests largely on five principles: • Produce quality work the first time. • Focus on the customer. • Have a strategic approach to improvement. • Improve continuously. • Encourage mutual respect and teamwork. To be effective in improving quality, TQM must be supported at all levels of an organization, from the highest executive to the lowest-level hourly employee. TQM extends the definition of quality to all functional areas of the organization, including production, marketing, finance, and information systems. The process begins by listening to customers' wants and needs and then delivering goods and services that fulfill these desires. TQM even expands the definition of customer to include any person inside or outside the company to whom an employee passes his or her work. In an assembly plant, for example, the warehouse supplies its customer, which is the line operator of...
Words: 3133 - Pages: 13
...The Grandfather of Total Quality Management. His Ideas The original notions of Total Quality Management and continuous improvement trace back to a former Bell Telephone employee named Walter Shewhart. One of W. Edwards Deming's teachers, he preached the importance of adapting management processes to create profitable situations for both businesses and consumers, promoting the utilization of his own creation -- the SPC control chart. Dr. Shewhart believed that lack of information greatly hampered the efforts of control and management processes in a production environment. In order to aid a manager in making scientific, efficient, economical decisions, he developed Statistical Process Control methods. Many of the modern ideas regarding quality owe their inspirtation to Dr. Shewhart. He also developed the Shewhart Cycle Learning and Improvement cycle, combining both creative management thinking with statistical analysis. This cycle contains four continuous steps: Plan, Do, Study and Act. These steps (commonly refered to as the PDSA cycle), Shewhart believed, ultimately lead to total quality improvement. The cycle draws its structure from the notion that constant evaluation of management practices -- as well as the willingness of management to adopt and disregard unsupported ideas --are keys to the evolution of a successful enterprise. Deming’s 14 Points on Quality Management, a core concept on implementing total quality management, is a set of management practices to help companies...
Words: 948 - Pages: 4
...| 2012 | | [Type the company name] | [Total Quality Management] | | What is Total Quality Management (TQM)? TQM is a management strategy that attempts to maximize the competitiveness of a organization through continual improvement of quality in its products and services. The ultimate goal is to increase customer satisfaction. They premise in this method is that everyone involved is the responsibility of everyone involved in the process; this includes management, workforce, suppliers and even customers. [ (Wikipedia, 2012) ] We will examine two test cases and examine how TQM can help them improve. We will examine their failures and examine how TQM would help them overcome them. In the book “Out of the Crisis”, by Dr Deming he points out fourteen points that manager must use in order to follow a successful TQM strategy. They are: 1) Create constancy of purpose for improvement of product and service. Management must change from a preoccupation with the short run to building for the long run. This requires dedication to innovation in all areas to best meet the needs of citizens or clients. 2) Adopt the new philosophy. Americans have been too tolerant to poor performance and sullen service. We need a new philosophy in which mistakes and negativism is unacceptable. 3) Cease dependence on mass inspection. Inspection is equivalent to planning for defects; it comes too late, and it is ineffective and costly. Instead, processes must be improved. 4) End the...
Words: 1429 - Pages: 6
...GOAL/QPC Research Committee 1990 Research Report No. 90-12-02 Total Quality Management Master Plan An Implementation Strategy GOAL/QPC 12B Manor Parkway Salem, New Hampshire 03079 Phone: (603) 890-8800 FAX: (603) 870-9122 service@goalqpc.com www.goalqpc.com About GOAL/QPC . . . Founded in 1978 as a nonprofit organization, GOAL/QPC grew from a regional effort to expand jobs in northeastern Massachusetts to an international leader in studying and teaching a business transformation process. GOAL/QPC leads the way by helping hundreds of companies (including many of the Fortune 500) through its research, publications, training, and consultations. In 1988, GOAL/QPC invited 20 U.S. companies to participate in a Sustaining Members' Research Committee that would meet quarterly to study and discuss "leading edge" concepts, methodologies, and processes for the improvement of quality, productivity, and competitiveness. During 1987-90, the Sustaining Members' Research Committee operated with five Research Teams: Cultural Change and Integration of Plans Daily Control Cross-Functional Management TQM for Cost Reduction Benchmarking This research report is a product of the Cultural Change and Integration of Plans Team. Team members: Gary Floss Tom Lynch Jim Naughton Joe Colletti Bob King Gene Miller Pamela Olivier Andre Shambarger Bob Allison Tom Flaherty Mark Finster Ken Karch Mark Shimelonis Control Data Eastman Kodak Expert Knowledge Systems GOAL/QPC GOAL/QPC Goodyear Tire and Rubber...
Words: 10837 - Pages: 44
...Deming's Fourteen Points for Management: 1 : Create constancy of purpose for improvement of product and services. . Aim to become competitive, stay in business & provide jobs . Essence of constancy of purpose is Customer orientation . Constancy of purpose: setting up the course today for the business tomorrow. 2: Adopt the new philosophy for the new economic age by management learning responsibilities and taking leadership for change. . Do not stick to old philosophy that is outdated . improve on existing management by process or other means . Meaningful change take place from within (E.g. system process, management) . Focus on customers instead of competition 3: Cease dependence on inspection to achieve quality, eliminate the need for inspection on a mass basis by building quality into the product in the first place. . build quality products at the first time to avoid mass inspections to achieve quality products. . Even with 200% effort inspections, defective products still gets through & good products also be classified as bad. Inspection doesn't work!! 4: End awarding business on prices instead of minimize total cost. . To find a long-term relationship with a single supplier with loyalty and trust to avoid variations. . aim is to minimize total cost and not INITIAL Cost. . the security of long-term relationship allows the suppliers to innovate. 5: Improve constantly and forever the system of production and service. . To be always searching...
Words: 652 - Pages: 3
...ABSTRACT This paper studied to identify the barriers of this entrepreneurship and the reason behind the emergence of those barriers that will help the farmers to have smooth business which will ultimately lead to a successful growth and development of pond fish culture of Bangladesh. The population of this study consisted of 252 fish farmers of the selected villages of Faridgonj upazila of Chandpur district. Required data are collected by personal interviewing of the respondents. From the study it can be seen that unavailability of proper information, lack of proper knowledge on pond management and unavailability of credit has been considered as the potential barriers of pond fish culture entrepreneurships. It is also observed that education, age, family size, income from pond fish culture, availability of information sources has significant impact on pond fish culture entrepreneurships. This study will help the concern policy makers to concentrate on the major barriers of pond field culture and to take appropriate initiative to eliminate those barriers of pond fish culture for the purpose of ensuring the significant contribution of pond fish culture in the economy of Bangladesh. This research will also help other researchers to conduct similar researches. Keywords: Pond fish culture, entrepreneurships, barriers, technical knowledge, pond management. Statement of the problem The fishery sector is an integral part of the economy of Bangladesh. This sector is playing...
Words: 2330 - Pages: 10
...Topher Stills MGT502 Case Study Chapter 16 The following case study examines an inquiry about lean training from a production manager to a professor. Although the case is short, the responses from both parties imply hidden concerns about lean management and philosophies. It is important to note that numerical data is not present and the analytics of this case is based of behavioral and philosophical indications from the involved parties. The backbone of this paper is to acknowledge the barriers of lean management benefits and implementation. It will consist of a brief introduction on lean philosophy, dissection of the case study, an overview of lean management results, and recommendations for the case situation. Just like a manufacturing plant, lean philosophy is transformative approach to a systematic operation. The general idea is to produce more with less. Rarely has there been an entity that progresses without producing waste. A car, for example, uses gasoline to create combustions within an engine to accelerate the car forward. In doing so it produces emissions from the consumed gasoline. Humans need to eat for functionality. Through the digestive and metabolic systems, food is broken down and the body takes carbohydrates and proteins for energy and then discards what can't be used. Trees, cells, and businesses all have a system that transforms inputs into outputs. All of these systems produce some form of waste. The idea behind lean philosophy is to analyze the...
Words: 1582 - Pages: 7
...International Journal of Research Studies in Management Available online: 6 September 2012 Exploring the communication barriers in private commercial banks of Bangladesh Sultana, Nahneen Eastern University, Bangladesh (urmee97@yahoo.com) Abdullah, Abu Md. Eastern University, Bangladesh (abdullah.du@gmail.com) ISSN: 2243-7770 Online ISSN: 2243-7789 Tabassum, Ayesha Eastern University, Bangladesh (tabassum105@yahoo.com) Received: 23 June 2012 Available Online: 6 September 2012 Revised: 15 August 2012 DOI: 10.5861/ijrsm.2012.140 Accepted: 1 September 2012 Abstract In Bangladesh, lots of private commercial banks are contributing for economic growth. The performance of the banks depends on a well-structured communication system. So by maintaining an effective communication system, the banks can gain competitive advantage. Thus the study aims to investigate the communication barriers that should be removed for effective communication in the private commercial banks of Bangladesh. A structured questionnaire survey based on 5-point Likert-scale was conducted on 165 full-time employees of private commercial banks. The sample includes 15 private commercial banks. The Principal Component Analysis reveals three types of communication barriers; personal barriers, job barriers, and organizational barriers. Among these barriers, personal barriers are the most significant barriers according to the respondents of the study. Personal barriers include lack of English knowledge,...
Words: 5461 - Pages: 22
...Design and Development of EDM FIXTURE by [Author’s Name] [Faculty Name] [Department or School Name] [Month Year] Acknowledgement I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible. DECLARATION I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University. Signed __________________ Date _________________ Abstract Windsor Airmotive Asia Pvt Ltd is the leading repair and overhaul shop for CFM56-3/-5/-7 series turbine engine components. During development of a new repair scheme, to replace the inner inducer and outer inducer of the Forward Inner Nozzle Supports (FINS), a major challenge was encountered at the Electric Discharge Machine (EDM). A trial done on a scraped part revealed that 112 vanes have to be aligned before it can be machined by EDM to the inducer. By introducing a semi-automated machining fixture, the alignment of the vanes will be made easier, on top of increasing the utilization of the EDM by 20%. The aim of this project is to develop a machining fixture for the EDM so that the alignment of 112 vanes...
Words: 9848 - Pages: 40
...$700 million of debt. It may be assumed that Greyhound may have been committed to reducing this debt by initiating Lean management practices. For these reasons, it may be assumed that these Lean management practices may have negatively impacted the company’s ability to maintain a competitive advantage and guarantee customer satisfaction. Furthermore, it may be assumed that Greyhound’s leadership lack sufficient TQM skills. Thus resulting in low morale, low employee commitment and raising the barriers towards improving TQM (Cătălin, Bogdan, & Dimitrie, 2014). Greyhound Lines Inc.: Quality Management Initiatives Introduction Greyhound is an intercity bus carrier serving over 3,800 destinations across the United States, Canada, and Mexico. The company was founded in Hibbing, Minnesota in 1914, and taking the name The Greyhound Corporation in 1929, the company has been based in Dallas, Texas since 1987 (Greyhound, 2015). Currently, Greyhound is operated by publicly-owned British transportation corporation, First Group (LSE: FGP) that provide intercity bus transportation services throughout the continental United States, Canada and Mexico (First Group, 2015). In 2007, First Group acquired Greyhound from Laidlaw International. Since the acquisition, Greyhound has faced competition from multiple low-budget transportation companies and began to experience quality problems in areas of operations, maintenance, and customer service...
Words: 3218 - Pages: 13
