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Holidays

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Submitted By tangladys
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During the holidays, we had plenty of time to do whatever we wanted. Some may apply for part-time jobs whereas others may be busy with their own CCAs. As for me, I went to participate in different marathon volunteering work. I volunteered for different races such as, Sundown Marathon, Great Eastern Women Run and the SGX Bull Charge Run. During different runs, I gained new experiences and realized that working and organizing such runs may not be an easy task and it requires a lot of team work to get this moving smoothly.
At the end of the SGX Bull Charge Run, we were told to help disperse the crowd at the floating platform of Marina Bay as the event is over. Two aunties came up to me and told me they did not manage to use a single coupon as they came back too late. They asked me to allow them to join in the last queue at the Ice-Cream booth so that they could at least use two of their coupons. Taking pity on them, I reluctantly allowed them even though I had instructions not to allow anyone to queue anymore. After that, another two ladies came up to me and requested for the same thing, only they wanted to finish using two of their coupons. While my friend heard the conversation, she came up to the two ladies and told them no. My friend rolled her eyes at the two ladies which resulted them getting into an argument. I stepped in and explained to the two ladies while my friend went to cool off. I told them that we are not supposed to let anyone queue anymore and after a long day of volunteering, my friend was tired and easily agitated thus showing this kind of behavior. I apologized for my friend’s behavior and told them they could stand by the side and wait to see if there is anymore Ice-Cream left for them.
Through this incident, patience and perseverance are the key in customer service aspect. I realize that this has enhanced my customer service skill which I might be able to use it in my future career.

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