Fundamental Business Studies for Hospitality

Lecture 8 Roles & Functions of Management

Department of Hotel, Service & Tourism Studies

Learning Objectives
On completion of this lecture, students are expected to be able to:
• Identify the importance of management • Describe the connection between management levels and skills • Explain the functions of management

What is Management?
Management
• The process of planning, organizing, staffing, coordinating, leading, controlling and decision making in order to achieve organizational objectives • Effective and Efficient management can ensure the organizational objectives can be achieved • Management is controlling company’s resources to achieve the goal

Management Levels
• Management can be classified into different levels according to the responsibilities of the managers
• Top management, Middle management & firstline management • In small to medium-sized organization, top and middle management may be integrated into only one level

Management Levels (cont)

Comparison of top, middle & first-line management
Top Number Duties Few Middle Medium First -line Many Monitor frontline operations

Make long-term Implement planning, policies, organizational communicate objectives Whole organization CEO, GM Own department Division manager

Scope Examples

Own unit Supervisors Foremen

Management Skills
• Skill is the ability to accomplish a specific task
• Manager should posses three skills
 Technical Skills
• Ability to use tools and techniques in performing a task

 Human Skills
• Ability to motivate, communicate and work with others

 Conceptual Skills
• Ability to think in abstract and see how different activities are interrelated

Functions of Management
• Management is a process which involve:
 Planning  Organizing  Staffing  Coordinating  Leading  Controlling 