...LEADERSHIP AND EMPLOYEE TURNOVER IN HOTEL INDUSTRY Submitted By: Mahesh A dissertation submitted in partial fulfillment of the requirements for the degree of B.A (Hons) Date Abstract With the highest employee turnover rate, the hospitality industry need to encourage employees to voice their opinions, ideas, and any of their other concerns for improving performance and reducing employee turnover. The purpose of this study is to investigate the impact of different types of organizational culture and different leadership styles on employee voice in the hospitality industry. Hospitality human resource practitioners could modify their organizational culture and leadership style according to the results of the study, in order to encourage their employee voice. The results of this study could also contribute to the literature about factors that influence employee voice. ACKNOWLEGDEMENT I would like to thanks to my module tutor who helped me a lot to complete this assignment. Table of content Page Number Chapter 1 1.1 Background: 1.2 Aims and Objectives / Research Questions / Hypothesis 1.2.1 Aims & Objectives 1.2.2 Research Question ...
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...Introduction Today the Hotels in Bangladesh has flourished and gone into a new level. As the Bangladeshi society in becoming more outgoing this business has found a new dimension to operate. Also many of the international franchise have started operating in the country. As a growing and potential industry the r Hotel business now have a structured hierarchy. Almost every Hotel now has a manager who manages the employees (Chef, waiter etc.). The relation between the manager and the employee of this sector in this country is still unknown. Origin of the Report As students of BBA faculty of BUP one of the courses of this semester is “Leadership”. Like all the other courses, we were assigned with a term paper. Here we had to complete 100 copies of survey with“leader behavior description questionnaire”. We had to pick a business sector and then go to places accordingly to make the workers under the head of the sector tocomplete the survey. Statement of the problem The purpose of this study is to compare the different leadership behavior inHotel managers. Data was collected through a questionnaire during August and September, 2014, in different Hotels in Dhaka, Bangladesh. Objective of the report This study seeks whether the leadership behavior prevalent in Hotel managers in Dhaka city is considerate leadership behavior or initiating structure behavior. Justification Studying the different leadership behaviorin Hotel management is critical for many reasons. First...
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... |6 | |4 |Bibliography |10 | Introduction: The Taj Mahal Palace & Tower is a five-star hotel located in the Colaba region of Mumbai, Maharashtra, India, next to the Gateway of India. Part of the Taj Hotels, Resorts and Palaces, this building is considered the flagship property of the grand contains 565 rooms. From a historical and architectural point of view, The Taj Mahal Palace and the Tower are two distinct buildings, built at different times and in different architectural designs. The hotel has hosted notable guests such as The Beatles, Jacqueline Kennedy Onassis, Bill Clinton, Jacques Chirac, The King & Queen of Norway, The Duke & Duchess of Kent, The Duke of Edinburgh, The Prince of Wales,Roger Moore, Joan Collins, Mick Jagger, Angelina Jolie, Brad Pitt, Deep Purple, Michael Palin, Hillary Clinton,Michelle, Barack Obama & Oprah Winfrey as well as professional cricket teams on tour. On 26 November 2008, in a series of terrorist attacks in Mumbai, the hotel (as well as the Oberoi) was attacked, during which material damage occurred including the...
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...INSTITUTE OF HOTEL MANAGEMENT, AURANGABAD Innovation and Change “Innovation, Change and B.A honours student” Raghav Pandya (H-18087) UNIVERSITY OF HUDDERSFIELD, UNITED KINGDOM December 2012 Declaration I declare that this essay is the result of my own hard work and I confirm this to the university, regarding cheating and plagiarism. No material contained within this project has been used in any other submission or by the authors, for an academic award. 11th December, 2012 Raghav Pandya (H-18087) List of Contents Part 1: INTRODUCTION….…...………………………………………………………... [3] 1.1Examples of ongoing innovations in hotels.……………………………….,………… [4] Part2: THEORY………………………………………………………………………… [5-6] Part 3: CRITIQUE AND ANALYSIS……………...……………………………………. [7] 3.1 Indian Context………….……………………………………………………………... [8] CONCLUSION…………………………………………………………………………... [10] BIBLIOGRAPHY………………………………………………………………………... [11] Part 1: Introduction Change is inevitable in the life of an organisation. In today’s business scenario, hospitality organisations exist in dynamic and changing business environments and they have to cope up with the changes for survival and growth as there lies no second alternative, a supportive example in the Indian context to this is Wall mart entering Indian market is expected to change the retail industry from head to toe, competing with established Indian medium-large scale retail companies, and eating away many smaller fishes...
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...1. Executive Summary We have developed a team of 6 members from our course MGT 489 and came up with this Strategic Plan or Business Plan for a Hotel. We have successfully completed this plan with all our known knowledge. Fro the purpose of developing our Strategic / Business Plan, first of all we have given our hotel a name, i.e. “Grand Royal”. In our Strategic / Business Plan we have discussed several factors that are required in developing a good and implementable plan. This plan required a broad-based understanding of changes taking place in the marketplace in which the company competes, or plans to compete, and the ever-changing financial markets. In-depth technical skills in a variety of disciplines such as financial analysis, sales and marketing, latest technology, and managing growth are critical components in assessing a company's opportunities and risks. Now, let us understand the purpose of a Strategic / Business Plan. Business / Strategic Plan Purpose: Introduction: In today's highly competitive environment, formal business planning is an essential element in achieving business success. A well-written business plan is primarily a communication tool used to obtain financing. In certain instances, particularly with our early stage company, this business plan also serves as a strategic plan. Considering that lenders are inundated by numerous investment opportunities from which they choose only a few, this business plan describes our story and how we intend...
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...employee turnover2. Great location3. Ample amenities in area4. Highly experienced management5. Cheaper prices than competitors6. Non-Unionised employees7. High Class chef and restaurant | Strength and opportunity1. Expand Asian market (O1, O2, S2,S5, S7)2. Increase the service levels through proper training (O3,O4, O5, S1, S6)3. Expand business market (O2,O3, S2, S3,S7) | Strength and threat1. Great location being overshadowed by poor service (S2,S3,T1,T5)2. Improve employee satisfaction (S1,S6,T2,T3)3. Need to keep management at hotel (S4,S6,T3)4. Top chef and restaurant but staff not trained well causing complaints(S7,T5,T6)5. May become involved in price war if competitors lower prices (S5,T1) | Weaknesses1. Poor customer service2. Poor financial condition3. High management turnover4. Lack of proper training5. Lack of business facilities6. Paying high wages but still poor employee satisfaction7. Marketing not working (Bressner had never heard of hotel) | Weakness and opportunity1. Develop customer retention through improving service levels (O3, O4, O5, W1, W2,W4)2. Hire new middle management (O7, W3,W4,W6)3. Reduce marketing costs and invest in new area of marketing (O1, W7)4. Increase employee satisfaction (O5, W6)5. Increase financial position by customer retention (O2,O6,W2,W7)6. Increase business facilities (O2,W5) | Weakness and threat1. Improvement of service (W1,W4,T6)2. If...
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...Back to Hotel Strategic Management 101: An examination of hotels’ implementation of Porter’s generic strategy in China Yin-Hsi Lo, Assistant Professor of Hospitality Management, Southern Taiwan University, Taiwan ABSTRACT The market-position view (MPV) of the firm in Porter’s generic strategy hypothesizes that the exploitation of differentiation and cost-leadership can create competitive advantage for a firm, which then has a better chance of outperforming other firms in a homogeneous industry. However, this notion has not been tested in the Chinese hotel industry. In response to this gap, this study empirically examines the relationships between the generic strategies of differentiation and cost leadership and hotels’ organizational performance. The results suggest that differentiation is the only significant generic strategy that influences customer satisfaction in the Chinese hotel industry. These findings have important academic and practitioner implications, which are then discussed. Keywords: Competitive Strategy, Customer Satisfaction, Hotel Performance, Market Positioning INTRODUCTION There has been a great deal of discussion in the literature about the impressive hotel development in China in the past 20 years (Derbaix & Pham, 1998; Devonport, Biscomb, & Lane, 2008; Echtner & Ritchie, 1993; Fakeye & Crompton, 1991; C Fornell, 1992; Foxall & Goldsmith, 1994; Pine, 2002; Yu & Gu, 2005). Specifically, many interesting issues have become the favorite topics...
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...Hospitality Industry Teamwork is the primary gear that enables any business to run smooth and efficient. In this paper, the role of teamwork in regards to the food and beverage industry, entertainment, and accommodation will be discussed. Outcomes will be considered, and results of effective teamwork will be analyzed. Ultimately, each component of the industry will be examined in order to conclude how teamwork makes these businesses tick. 1. Food and Beverage The food and beverage industry is often a hectic one, but in order to maintain balance, teamwork, leadership, and communication is required. According to Introduction to Hospitality 6e (Walker), this chain of organization begins with the director of food and beverage. Walker explains that the director is responsible for the overview of restaurants, kitchen, room service, and lounges. In addition, Walker writes that the director must manage the business budget, provide proper leadership for employees, identify trends in the industry, and discover any means of achieving maximum profit capabilities. This may appear as daunting and overwhelming tasks, but none of this can be accomplished without the help of the co-workers. There are many active components within a restaurant that operate in sync to provide the upmost customer satisfaction. The kitchen may be considered to be the most challenging operation within the restaurant. Many individual tasks need to be managed and executed to provide proper customer service. In order to maintain...
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...Introductions:-Hotel industry is where at any one time, people will be leaving the job on seeking employment or being needs change for a better work atmosphere. In other way around, the employers will be seeking new employees also. Mass consolidation has had an impact on cultural issues. Leadership teams now have a high focus on the evolution of the corporate culture with rigorous recruitment processes to ensure new employees fit the corporate ideal. The perceptions of hospitality industry work sit uncomfortably with notions of a knowledge economy. Tourism work has, historically, been calibrated in terms of its technical skills demands. This is most evident in the approach adopted by the International Labour Organization (1979) in their Taylorian breakdown of Hospitality work into individual, measurable micro-tasks that, in turn, can be re-built into a training curriculum and assessment instrument(Baum,1996). On the basis of this, hospitality, tourism and related service work has traditionally and widely been characterised as low skills (Shaw and Williams, 1994; Wood, 1997; Westwood, 2002) although this stereotype is challenged in the context of hospitality by a number of authors (Baum, 1996; Burns, 1997; Nickson et al., 2002; Baum, 2002, 2006b) on the basis that this represents both a technical and western-centric perception of work and skills. The Way Ahead:-The way ahead of developing Strategies for making a good working culture in the Hospitality Industry should be more focussed...
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...Student Population of Hotel and Restaurant Management in Cagayan de Oro City __________________ In Partial Fulfillment Of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management __________________ By Acaylar, Jesica Grace Baat, Shiella D. Labitad, MacheanBrixie B. Paza, Baby Joy A. S.Y. 2013-2014 ACKNOWLEDGEMENT The Researchers would like to extend their deepest gratitude to the following individuals who made this research possible: To the family of the researchers, for their undying moral and financial support, help and understanding; To Ms. April P. Mangotara, the researchers’ instructor, for her patience, understanding and support in guiding the researchers in completing this research; To Mr. Yrl Chua, the researchers’ statistician, for imparting his knowledge, giving his suggestions and spending his time for the success of this research; To our friends, for the encouragement in making this research successful; To the respondents, for spending their time in answering our questionnaires and for giving us the necessary information regarding this research paper; And above all, to the Almighty God for giving the researchers knowledge, wisdom and understanding as we carry out this research and for giving the strength and determination to complete this work. 1. Title : Increasing Student population of Hotel and Restaurant Management...
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...Preface This manual is intended to serve as practicum guide to students who will take their practicum for hotel and restaurant. The manual serves the following purposes: 1. To introduce students and practicum coordinator to the hotel and Restaurant Practicum Program; 2. To serve as a resource for students in planning the practicum experience in the Hospitality Industry; 3. To articulate the policies and procedures of the Hotel and Restaurant Practicum Program for students and practicum coordinator; and 4. To describe requirements of the Hotel and Restaurant Practicum Program. Additionally, this manual is meant to be used in conjunction with the over-all policies and guidelines of different hotels and restaurants in regard to their practicum Program including requirements, important students policies, and academic policies of the school. There are many procedures, sequences of courses, deadlines, and through their practicum. Each student has an assigned advisor with whom she/he is expected to keep on-going consultation. The student is the one primarily responsible for knowing the information in this manual and keeping apprised of deadlines and on-going requirements and responsible. The Hotel and Restaurant practicum experience is a major testing ground for the student’s knowledge , skills, and values. The student is supported on this experience by the leadership of her/his practicum coordinator. The goals and activities in this presented are intented to provide helpful...
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...Case #10- Good Hotel: Doing Good, Doing Well? Jamie Caudle Q: What is the vision/mission behind the Good Hotel concept? A: The Good Hotel is intended to be the first hotel with a conscience. Our philanthropic and positive approach is designed to inspire the "good in us all" (Pearce, 2012, p. 10-2). The Good Hotel is a hip San Francisco hotel that practices philanthropy and believes in doing good for the planet. The eco-friendly hotel décor features reclaimed and recycled construction materials (Pearce, 2012, p. 10-2). I believe the concept is to create a themed based hotel that is catered to a green living approach to life and have some fun doing it. The mission and vision statements for the new owner group of The Good Hotel are as follows: Our Mission At Haiyi Hotels, we endeavor to make a difference in the lives of our guests and associates through a shared passion for life, work and personalized experiences (Haiyi Hotels, 2014). Our Vision To become a recognized boutique hotel management company and develop unique hotels with their own independent character and style (Haiyi Hotels, 2014). Q: What three alternatives is Pam Janusz considering for her recommendation to the new ownership of Good Hotel? Provide pros and cons of each. A: Pam Janusz is considering between continuing, expanding, or discontinuing the current concept that Good Hotel is currently using. Continuing the concept would not involve much interruption in the already set ways of operations...
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... I have been tasked with hosting an event for 15 of the sales people from all over the USA and having them fly to a central location. This is where we will have a sales wrap up meeting and go over the business goals for the year and also a motivational speaker. This will be a 3-day event. The HQ is located in Fairfax Virginia, but we do not have offices that can accommodated such a large group so a hotel or banquet space will be required. Goals: 1. Secure meeting location and craft services 2. Secure motivational speaker 3. Secure accommodations and travel arrangement for Sales Team. Customers: 1. The CEO of the company 2. The Director of Sales 3. The Sales people Milestones/Key Deliverables: 1. Secure the hotel banquet room and meeting location. Also make sure that the hotel can accommodate all of the attendees to reduce travel time. Cost: I. Personnel Executive Sales Assistant $750 (30 hours at 25$ per hour) Audio and Video Specialist $1080 (24 hours at 45$ per hour) II. Other Direct Cost Meeting supplies $1000 Hotel Room Cost $7875 (15 rooms $175 per room 3 days) Meeting Room Cost $2250 (3 days at $750 a day) Per Diem Food Cost $1950 ($130 per day per person) III. Consultants Motivational Speaker $5000 I. Personnel The Sales Assistant will take minutes at the meeting and keep the members on task. The AV specialist will make sure...
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...LODGING MIDTERM: •The Tourism Industry – All businesses that cater to the traveling public •Full-Service Hotel – A lodging property that offers a complete food and beverage service. •Limited-Service Hotel – A lodging property that offers no or very limited food services; sometimes a complimentary breakfast is served, but there is no table service restaurant. Classification of Lodging Properties •Location •Price •Size Location • The vast majority of all lodging properties (75% of properties and 61% of rooms) are in suburban or highway locations. • The center city (urban), airport, and destination (resort) properties comprise a relative small percentage of lodging properties and room inventory in the United States. Terminology Revenue – Money the hotel collects from guests for the use of rooms or from the purchase of hotel goods and services. Brand – The name of the hotel chain. Sometimes referred to as a “flag”. Franchisor – Those who manage the brand and sell the right to use the brand name. Franchisee – Those who own the hotel and buy the right to use the brand name for a fixed period of time and at an agreed-upon price. Hotel Terminology Data Mining – Using technology to analyze guest (and other) related data to make better marketing decisions. Yield (Revenue) Management – Demand forecasting systems designed to maximize revenue by holding rates high during times of high guest room demand and by decreasing room rates during times of lower guest room...
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...BANYAN TREE HOLDINGS LIMITED Introduction Founded in 1994 by Singaporean Ho Kwon Ping, Banyan Tree Holdings (BTH) Limited has developed into a multi-national operator with 30 hotels and resorts, over 60 spas 80 retail galleries and 3 golf courses in 27 countries. Banyan Tree has several operating business segments namely hotel investment, hotel management, spa operations, gallery operations, hotel residences, property sales, design and other services. Since the establishment of Banyan Tree, the Group has received over 600 awards and accolades with about 8,000 employees of over 50 nationalities, which inspired its global positioning. Banyan Tree’s commitment to environmental protection and corporate social responsibility has also received great recognition throughout the years. Strengths BTH’s strong brand identity can be seen from its great emphasis on environmental issues and giving back to the society. The organization has won awards such as the Pacific Asia Travel Association Gold Awards. Practices non-discriminatory hiring with 8000 staffs from across 50 nationalities, which provides diverse thinking and experience. Good target marketing. Banyan Tree taps into high-end market seeking for a romantic luxury resort, villa experience and its subsidiaries Laguna and Angsana focuses on providing towards families (Martin Roll, n.d.). Banyan Tree’s award winning in-house training and development academy has provided them with manpower to further extent their...
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