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КЕЙС NIKE: найм становится на правильный путь

Технология рекрутинга и отбора меняется в направлении, которое еще несколько лет назад нельзя было предсказать. Хотя автоматизированные технологии найма еще находятся в стадии развития, многие рекрутеры видят мир, в котором они смогут уменьшит цикл найма на 90%, предсказать какие навыки необходимы(до того, как они потребуются), и вывести информацию о потенциальном работнике на экран компьютера. Технология интерактивного голосового ответа(ИГО), которая используется в течении последнего времени, используется с другими базами данных, для выявления информации о потенциальном работнике, предоставляя компании гибкость и скорость при решениях найма. NIKE является примером компании, использующей «интервью при помощи компьютера». Компания использовала продукт «Aspen Tree» при найме работников для городков Nike, и для розничных магазинов, продающих продукцию Nike. В недавно открытом в Лас Вегасе магазине, 6000 человек претендовали на 250 позиций. Nike использовал систему ИГО, чтоб сократить число кандидатов. Кандидаты ответили на 8 вопросов по телуфону; среди них 3500 не подошли, так как их не было, когда они были нужны, или у них не было опыта в розничной торговле. У остальных было интервью при помощи компьютера, с последующим личным интервью. «Мы считаем важным провести личное интервью с каждым, кто будет работать в магазине»- говорит менеджер по персоналу отдела розничной торговли Brian Rogers. «Кандидаты также важны, как и потенциальные работники». Компьютерное интервью определяет тех кандидатов, которые работали в среде обслуживания клиентов, любят спорт, и стали бы хорошим торговым представителем Nike. Интервью проводились пачками. Компьютерное интервью (при котором кандидатам показывали 3 ситуации, в которых клиенту требуется помощь, и надо выбрать лучшую из них) проводилось с группой кандидатов каждые 45 минут. По мере завершения этого интервью, принтер в соседней комнате распечатывал их реакцию. Идентифицировались слабые места кандидатов и их сильные стороны. По мере заполнения кандидатом анкеты на WEB-страничке, интервьюер использовал распечатанную версию для подготовки к личному интервью. Некоторым кандидатам предстоит лишь короткое интервью; другим (более привлекательным кандидатам)-длительное интервью. Компьютер не только помогал выявить людей, которые теряли выдержку в большинстве ситуаций, и тех, кто демонстрировал другое нежелательное поведение; но и определить, те вопросы, которые необходимо задать, чтоб выявить их сильные стороны. Так как Nike использует поведенческие интервью, кандидаты должны подтвердить свои сильные стороны примерами из опыта работы. Некоторым кандидатам сразу же предлагается работа, другим требуется последующее интервью. Rogers говорит, что использование компьютера, для проведения интервью, помогло компании Nike нанять персонал и уменьшить частоту смены персонала в отделе розничной торговли. Компания сэкономила 2,4 миллиона долларов (в течении 3 последних лет) и уменьшило оборот персонала с 87 до 51%. Nike рассматривает возможность применения электронного отбора на производственные позиции.

ВОПРОСЫ:

1. По вашему мнению, каковы преимущества компьютерного интервьюирования при найме персонала?

На мой взгляд, преимущества компьютерного интервьюирования персонала очевидны после прочтения данного кейса. Это: • выявление информации о потенциальном работнике, что предоставляет компании гибкость и скорость при решениях найма (идентифицировать слабые места кандидатов и их сильные стороны и т.д.) • экономия средств на отбор персонала • уменьшение оборота персонала

2. Как система найма с помощью компьютера связана с маркетингом персонала?

Система найма с помощью компьютера и маркетинг персонала связаны тем, что без правильного осуществления всех функций этих двух понятий, компания никогда не сможет проводить вербовку и отбор персонала в том виде, который будет приносить выгоду как компании, так и потенциальному сотруднику. Только благодаря корректной взаимосвязи системы найма с помощью компьютера и маркетинга персонала организация будет иметь возможность анализировать рынок и прогнозировать его конъюнктуру, проводить анализ кадрового потенциала, формировать рыночные стратегии управления персоналом, выявлять информацию о потенциальном работнике, уменьшать оборот персонала и т.д., то есть быть более привлекательной не только для потенциальных сотрудников на рынке труда, но и для персонала внутри организации.

3. Какие препятствия в реализации подобного проекта могут возникнуть в российских компаниях?

В российских компаниях подобный проект может столкнуться с отсутствием необходимого компьютерного обеспечении для осуществления всех функций системы найма с помощью компьютера. Кроме того, сотрудники далеко не всех отечественных компаний вообще имеют какое-либо желание использовать данные программы в связи с компьютерной безграмотностью достаточно большой части населения России и простой привычкой делать все «на бумажке». Таким сотрудникам гораздо легче (пусть это и занимает больше времени) написать все от руки, чем вбивать непонятные значки в совершенно непонятные для них программы. Для того, чтобы проекты данного вида смогли в большом количестве возникать во всех российских компаниях, а не только в больших корпорациях, необходимо прежде всего проводить обучение сотрудников с подобными HRM системами.

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