... D. R. Arefin Submission Date: 1st july , 2013 Jack Nelson’s Problem: After researching Jack Nelson’s problem application case, here we find some problem that was faced by Jack Nelson, a new membar of the board directors for a local bank at home office. In this case, we have to solve some questions to fix out Jack nelson’s duty to carry out a successcive result for the local bank. * What do you think is causing some of the problems in the bank’s home office and branches? * Since,There is clearly a problem with communication and the effects are seen in the area of employee commitment. Additional contributing factors include the lack of consistency in the policies and procedures of various locations. There is no straight rules to the staffing activities of this Organisation. Clearly the absence of an HR department & the manager in the main office is behind many of all of these problems. * Do you think setting up an HR unit in the main office would help? * Surely, it would. Since there are HR-related problems both in the home office and in other branches, it is clear that if a personnel office were set up, it would need to help to co-ordinate the HR activities in the branches. * What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the internet play in the new HR organisation? *...
Words: 408 - Pages: 2
...Assignment 1: Case Study, Jack Nelson’s Problem3. b) What HR functions would then be carried out by the supervisors and other linemanagers? 1. The Supervisors and line managers of each bank should cooperate witheach other and with the HR unit, so that they have a one goal in solving the problems thatthey are facing. 2. Supervisors and line managers must ensure that all employees work together as a team. They can do this by having group discussions, workshops andencourage everyone to get involved, so that no one feels left out. They must also be ableto handle conflicts between employees and ensure that it does not affect the team spirit. 3.Supervisors and line managers must also keep each individual motivated and make themfeel appreciated by showing interest in their work, communicating and interacting withtheir employees. Another method to keep the morale of the employees high is torecommend them for promotion and nominate them for an award. 4. Supervisors and linemanagers must lead by example and communicate and interact with all employees andencouraging them to do so as well. Better communication with each other will have a positive effect on all employees and the bank’s branches. The problems could have beenidentified and solved sooner if the supervisors had communicated to each other. Assignment 1: Case Study, Jack Nelson’s Problem3. c) What role should the Internet play in the new HR organization? 1. HR informationtechnology and software is essential for any HR organization to...
Words: 1010 - Pages: 5
...Application Case: Jack Nelson’s Problems Q 1: What Do you think is causing some of the problems in the bank`s home office and branches. ANSWER: In the local Bank Jack Nelson started to work as a new member of the board of director. Bank is facing some problem which is causing by the bank`s home office and branches. Those causing problems are – * Bank employee turnover is higher than other local bank that has been continuing for eight years. High employee turnover become highly expensive especially for lower paying job that is bringing bad impact for the company. * Every company follows a standardized recruitment process. However, this bank has no standardized process for recruitment. By which they are facing problem to hire qualified people. * In this bank they also have lack of communication process because of that all branch office hired employee without communicate with home office. * Bank supervisor have duty to maintain relationship with employee also train them to know the office work. In here, supervisor fails to train their employee so that employee does not know about their work. Above mention cause are the problems of this local bank. Q 2: Do you think setting up an HR unit in the main office would help? ANSWER: Setting up a HR unite in the main office would definitely change the present scenario of this local bank which facing lots of problems for past 8 years .If this local bank create HR unit that unit can set a standard process for employees...
Words: 615 - Pages: 3
...Read Application Case – Jack Nelson’s Problem in Chapter 1. After you read the case, answer the following questions: 1. What do you think was causing some of the problems in the bank home office and branches? Why? 2. Do you think setting up an HR unit in the main office would help? Why or why not? 3. What specific functions should the HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization? 1. The supervisors are hiring the wrong employees. They are not hiring people that fit the position in which they are hired for, or people with a history of long term job performance. When he asked Ruth Johnson about the equipment she was using, he should have seen the first red flag. 2. Yes, setting up HR at the main office would be a good idea. 191 employees is a medium size business that needs someone to thoroughly look at each and every potential employee and their resume. HR can also put together programs for the current employees for better retention. Programs for work functions and training are important to making employees feel important. 3. HR should be responsible for acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns (Chapter 1, pg. 4). This means HR will be conducting job analyses , planning labor needs and recruiting job candidates, selecting job candidates, orienting...
Words: 329 - Pages: 2
...Name: Muhammad Haris Khan Roll No: 52 Instructor: Prof Ali Sajid Application Case “Jack Nelson’s Problem” Question #1 What do you think is causing some of the problems in the bank’s home office and branches? Answer: The main issue in this case is employee turnover was high during past eight years, as a result supervisor tried to find a suitable employee to replace the worker who had quit. Another obvious problem is the lack of communication between the supervisors, branch offices, and other branches as well. Question #2 Do you think setting up an HR unit in the main office would help? Answer: Yes, setting up an HR unit would help the managers as well hire some well-educated and knowledgeable employees. With an HR unit standardizing the job description and the qualifications needed from an employee, it could find better candidates, thus lowering the turnover rate. Question #3 What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the internet play in the new HR organization? Answer: HR Unit should carry out functions such as: job analyses, planning labor needs and recruiting, providing advising and training in the selection process, orientation of new employees, managing wage and salary administration, managing incentives and benefits, providing and managing the performance appraisal process, organization-wide communications, and providing training...
Words: 307 - Pages: 2
...Case Incident: Jack Nelson's Problem, page 25 Questions 1. So you think setting up an HR unit in the main office would help? Why or why not? 2. What specific functions would an HR unit carry out? What HR functions would be carried out by front line managers? Some of the problems that are caused at the local bank are employment issues as well as training issues. Ruth Johnson has only been working at the local bank for two months and yet she has no idea the name of the machine she’s using or what it does. All she knows it, how it works and if it ever malfunctioned, she would have been completely obviously. Since the supervisor has learned that training is important, she shouldn’t have had a problem properly training Ruth but has not given the time to fully train Ruth Johnson because the bank’s home office isn’t there to fill out a program to train new staff. Given these result, it would be accurate to determine that building a Human Resources unit in the main office would be beneficial to the local bank because this will virtually eliminate the consistent flow of replaceable employees. This can help shrinkage as well because each future employee that is brought into this work force will have a background check. Since this local bank has grown just over seven times its institution over the past eight years, there could be complications. This would also help Ruth Johnson because it will help her to understand what she is using and if there is any other problems or new employees...
Words: 521 - Pages: 3
...mini casesand video linksis to expose students to various real-life HR scenarios that occur in workplaces and to give them a practice to address theHR issues raised. Mini Case 1: Jack Nelson’s Problem As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all employees in the home office. When he was introduced to Ruth Johnson, he was curious about her work and asked her what her machine did. Johnson replied that she really did not know what the machine was called or what it did. She explained that she had only been working there for two months. She did, however, know precisely how to operate the machine. According to her supervisor, she was an excellent employee. At one of the branch offices, the supervisor in charge spoke to Nelson confidentially, telling him that “something was wrong,” but she did not know what. For one thing, she explained, employee turnover was too high, and no sooner had one employee been put on the job than another one resigned. With customers to see and loans to be made, she continued, she had little time to work with the new employees as they came and went. All branch supervisors hired their own employees without communication with the head office or other branches. When an opening developed, the supervisor tried to find a suitable employee to replace the worker who had quit. After touring the 22 branches and finding similar problems in many of them, Nelson wondered what the home office should do or...
Words: 1158 - Pages: 5
...Jack Nelson's Problem 1. What do you think was causing some of the problems in the bank home office andbranches? There is clearly a problem with communication, and the effects are felt in thearea of employee commitment. Ruth Johnson who has been workingat the bank’s head office for last two months did not know what the machine she is usingis called or what is does. That shows that the bank did not give her sufficient training tofamiliarize herself with the name and the function of the machine. However, she didknow how the machine works, but this doesn’t mean that she has been trained properly.A huge problem in the bank’s home office is the lack of a proper Training program. It can be an in-house training program especially designed for the new employees at the bank or a practical on-the-job training program. This will give new employees the change to practice, observe others, ask questions, learn from mistakes and familiarize themselveswith the equipment that they are using. It is very important for the bank to utilize itsavailable resources. In this case the supervisor could have given her proper, on-the-jobtraining and informed and familiarized her with the name and function of the machinethat she operates. 2. Do you think setting up an HR unit in the main office would help? Of course I think itwould! Since there are HR-related problems both in the home office and in the branches, it isclear that if a personnel office were set up, it would need to help to coordinate...
Words: 1220 - Pages: 5
...Chapter 1Application Case: Jack Nelson's Problem 1. What do you think was causing some of the problems in the bank home office and branches? There is clearly aproblem with communication, and the effects are felt in the area of employee commitment. Additional contributingfactors include the lack of consistency in the policies and procedures of various locations. There is no cohesiveness tothe staffing activities of this organization. 2. Do you think setting up a HR unit in the main office would help? Of course we think it would! Since there are HR-related problems both in the home office and in the branches, it is clear that if a personnel office were set up, it wouldneed to help to coordinate the HR activities in the branches. 3. What specific functions should it carry out? What HR functions would then be carried out by supervisors andother line managers? What role should the Internet play in the new HR organization? There is room for quite abit of variation in the answers to this question. Our suggested organization would include: HR Unit: job analyses,planning labor needs and recruiting, providing advising and training in the selection process, orientation of newemployees, managing wage and salary administration, managing incentives and benefits, providing and managing theperformance appraisal process, organization-wide communications, and providing training & developing services.Supervisors and Other Line Managers: interviewing and selection of job candidates, training...
Words: 1426 - Pages: 6
...|2766-7117 | ROLE AND PURPOSE The overall aim of the subject is to enable the student to understand the major human resource policies and practices of contemporary modern organizations with particular reference to their application in the local context. Students will critically assess the relationship between strategy and the core HRM activities such as recruitment, selection, appraisal and pay systems, planning, training and development, and approaches to the quality of working life. This subject contributes to the achievement of the BBA (Hons) Programme Outcomes by enabling students with an understanding of human resource management functions within organizations and to apply such concepts to analyze and solve problems in business situation. The subject also provides students with knowledge and skills in recruitment and selection, training and development, performance appraisal, and pay and benefits. In addition, it prepares students on how to analyze and resolve HRM ethical issues in various business settings. LEARNING OUTCOMES On completion of this subject, students will: • Be able to explain the theoretical knowledge and principles in human resource management (HRM). • Be able to identify and analyze the main features of HRM policies and practices. • Be able to evaluate human...
Words: 2894 - Pages: 12
...Is Human Resource Management? 30 Why Is Human Resource Management Important to All Managers? Line and Staff Aspects of Human Resource Management 32 Line Managers' Human Resource Duties 33 Human Resource Manager's Duties 33 New Approaches to Organizing HR 35 Cooperative Line and Staff HR Management: An Example Globalization and Competition Trends 37 Indebtedness ("Leverage") and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? 31 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 38 36 • HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42 40 THE NEW HUMAN RESOURCE MANAGERS 43 Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43 • THE STRATEGIC CONTEXT: Building LL.Bean 43 44 They Use New Ways to Provide Transactional Services They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48 46 THE PLAN OF THIS BOOK 48 48 The Basic Themes and Features CHAPTER CONTENTS OVERVIEW 49 49...
Words: 5053 - Pages: 21
...Singapore Tokyo Contents Preface xxiii Acknowledgments xxvii Introduction to Human Resource Management 2 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? What Is Human Resource Management? 4 Why Is Human Resource Management Important to All Managers? 5 Line and Staff Aspects of Human Resource Management 6 Line Managers' Human Resource Duties 6 Human Resource Manager's Duties 7 New Approaches to Organizing HR 9 Cooperative Line and Staff HR Management: An Example 9 Moving from Line Manager to HR Manager 10 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 10 Globalization and Competition Trends 11 Indebtedness ("Leverage") and Deregulation 12 Technological Trends 12 Trends in the Nature of Work 13 Workforce and Demographic Trends 14 Economic Challenges and Trends 15 IMPORTANT TRENDS IN HUMAN RESOURCE MANAGEMENT 16 The New Human Resource Managers 16 Strategic Human Resource Management 18 High-Performance Work Systems 19 Evidence-Based Human Resource Management 19 19 • EVIDENCE-BASED HR: Why Should You Be Evidence-Based? Managing Ethics 20 HR Certification 20 THE PLAN OF THIS BOOK 21 The Basic Themes and Features 21 CHAPTER CONTENTS OVERVIEW 22 Part 1: Introduction 22 Part 2: Recruitment and Placement 22 Part 3: Training and Development 22 Part 4: Compensation 23 Part 5: Employee Relations 23 The Topics Are Interrelated 23 4 VII viii CONTENTS CHAPTER SECTION SUMMARIES 24 DISCUSSION QUESTIONS 24 INDIVIDUAL AND GROUP ACTIVITIES 25 EXPERIENTIAL EXERCISE: HELPING...
Words: 4865 - Pages: 20
...Is Human Resource Management? 30 Why Is Human Resource Management Important to All Managers? Line and Staff Aspects of Human Resource Management 32 Line Managers' Human Resource Duties 33 Human Resource Manager's Duties 33 New Approaches to Organizing HR 35 Cooperative Line and Staff HR Management: An Example Globalization and Competition Trends 37 Indebtedness ("Leverage") and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? 31 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 38 36 • HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42 40 THE NEW HUMAN RESOURCE MANAGERS 43 Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43 • THE STRATEGIC CONTEXT: Building LL.Bean 43 44 They Use New Ways to Provide Transactional Services They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48 46 THE PLAN OF THIS BOOK 48 48 The Basic Themes and Features CHAPTER CONTENTS OVERVIEW 49 49...
Words: 5053 - Pages: 21
...Case Study-1 Jack Nelson’s Problem Chapter-1 Introduction to Human Resource Management Page: 1 * The case is all about the necessity & functions of HR unit in a local bank. In this bank Jack Nelson is a member of board of director and Ruth Jonson is an excellent employee. As Mr. Nelson was very much curious about how Jonson operate her machine, she briefly gave an idea about it. Speaking with the in-charged supervisor of a branch of this bank Nelson found that something was wrong inside the branches. But unfortunately it was not known to Jonson. Jonson found out the main problem and it was high employee turnover. In this bank selection time of employee is very short and at the same time the new employer quit their job in a very short time. All branch supervisors hire their new employees without communicating with the home office or other branches. During the time of development of opening, the supervisors tried to find a suitable employee to replace the worker who had quit. After visiting the 22 branches, the finding is that problems are similar mostly. Nelson wondered about the movements that he should take and the home office steps. The more he thought about the matter, the more perplexed he became. The problem is as much as complex that he couldn’t put his finger on that problem and he did not know the actual place whether to report his findings to the president. * Most of the experts believe that there are five basic functions that all managers perform...
Words: 12223 - Pages: 49
...Nov 3, 2010 Jack Nelson's Problem An article for Human Resources Management course, Gary Dessler 12/e, page: 52 1st Question: What do you think is causing some of the problems in the bank’s home office and branches? - There is not any communication between branch supervisors, home offices, and other branches. The supervisor employ their own employee without any communication with the main branch. The major problem is high employee turnover, actually there can be many reason for turnover, however in the text this is a result of when an employee would be hired, they would be resign another employee. In additionally, Ruth Johnson has been working in a home office for two months, howeever she does not know what the machine called she used and what it did. That means, there is not any HR to asist her about that machine. 2nd Question: Do you think setting up an HR unit in the main office would help? - Setting up an HR unit in the main office would help the managers. Through the HR unit the bank can employ the educated bankers and reduce turnover ratios. I mean, because of HR unit will work for supervisors’ and line managers’ needs, the employee which apply the job probably educated by HR unit about the which machine or computer software does he/ she have to. As a result of HR unit, turnovers decrase and efficiency increases in the bank. 3rd Question: What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors...
Words: 10243 - Pages: 41
