...An Interview with a Doctor - Medicine, medical supplies, and medical treatment are multi-billion dollar industries crucial to the wellbeing of the public. Doctors and other members of the health-care industry do their best to provide excellent care for the nation’s sick and injured, while scientists and researchers work to develop new drugs and technologies to fight disease. We often view medical care as a basic human right; something that all persons, rich or poor, should have access to in times of need. But despite our notions of what healthcare should be, those who make a living in this industry, specifically owners of firms, must contend with the same economic questions facing businesses in any industry.... [tags: Interview Essay] 1080 words (3.1 pages) $19.95 [preview] Interview With a Walgreens Manager - Since 1901, Walgreens has had a strong passion for customer service. The founder, Charles Walgreens, goal was to create a drugstore that was like no other. He said that for as many drugstores as he had worked at, he had never worked for one that had a focus for good customer service and low prices. Walgreens has grown by leaps and bounds since 1901 and is now recognized as the leader in the market with over 7000 stores. Charles Walgreen had an eye for good managers. He said he was able to pick people that he knew were smarter than him so to promote them and make them the heads of his drugstores.... [tags: business interviews, career interview] 1872 words (5.3 pages)...
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...Verma Head, Human Resources Bharat IT Services, Noida & Prof. Sambandam Faculty, Goa Institute of Management By Siddharth Goyal PGP 2011-13 Roll No. 2011237 Transmittal Memorandum DATE: TO: FROM: June 10th, 2011 Prof. Sambandam Siddharth Goyal, PGP 2011-13 SUBJECT: Understanding the process of selection and recruitment at Bharat IT Services Ltd. This report pertains to the selection and recruitment process at Bharat IT Services Ltd. This report is required to be submitted as per the requirement for partial fulfillment of PGDM course at Goa Institute of Management. The Human Resource Department is responsible for a lot of functions that are crucial for the organization and Recruitment & Selection is one of them. For any organization to succeed it is essential to select the right candidate for the right job. It is said that if right person is selected for the right job half of the work is done. Thus understanding the process of recruitment and selection in depth is essential for all the management students especially for those who aspire to make their career in the field of Human Resources. 2|Page Goa Institute of Management Sanquelim Goa India 403 006 Post Graduate Program Post Graduate Diploma in Management: 2011 – 2013 Term – IV: Summer Internship Program (SIP) Declaration This is to declare that the project report entitled “Recruitment and Selection at Bharat IT Services” has been made for the partial fulfillment of the Course: Industry Internship...
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...that support Talent Acquisition operations. Aetna also develops and manages policy, process and practices for recruiting team. The projects determine broad recruitment direction and strategy for assigned business segments. The Recruiting Methods Being hired at Aetna has several steps. Here's what to expect when you apply for a job at Aetna. When applying online the job openings are posted on a secure website. There, you can search for jobs and read job descriptions. You also can submit a resume and apply for a job. You will receive an email confirmation after you have applied online. The next process will be a resume review and a member of their Human Resources team will review your information. This can happen up to two weeks after you apply. If your qualifications match the job requirements, you will be contacted for a phone interview. If your qualifications aren’t right for the job, we’ll send...
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...Career Development Plan Part I--Job Analysis and Selection Report Lorna L. King HRM 531 August 16, 2010 Scott Beck 1. Executive Summary The findings show that Team King has the right skills and talent to take InterClean, to the new strategic direction of providing full-service cleaning solutions for organizations in the health care industry. Team King will undergo an intensive training program in the next month. Each member has sales goals of a minimum of two contracts per month and maintains contacts with current clients. Therefore, I recommend a 10% sales bonus for any sales above the minimum sales goal of two contracts per month. 2. Contents 1. Executive Summary 2 3. Introduction 3 4. Findings 3 4.1 Job Analysis 3 4.1.1 Job Analysis Methods 3 4.1.2 Job Duties 4 4.2 Workforce Planning System 4 4.2.1 Talent Inventory /Positions 4 4.2.2 Action Plan (training, placement, promotion, development and compensation). 5 4.2.3 Goals ...
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...outlook and position in industrial cleaning service industry. For remaining competitive in the industry, the InterClean is required to bring out a new strategic plan and alteration of its focus. Now, the company will not only sell cleaning products but it will also offer full- service cleaning solutions for organizations in the health care industry. For managing this change in its focus, it necessitates changes in job assignments and as well as in job descriptions. For managing these changes, here a development plan will be made that will cover the aspects like completion of job analysis, outlining workforce planning system and selection of new members for the team complementing with company’s new strategy. Job Analysis With the changes taking place at InterClean, Inc. the duties and obligations of its executives and sales manager will also change. Before the merger, the duties of sales executive were only selling but now as the company has added a new aspect of providing full-service cleaning solutions and the duties of its sales executives has altered significantly. The new team that will be developed will consist of sales executives with excellent sales knowledge and customer service skills. For determining the accurate functions of the new sales position, the company can make use of the interview and job performance methods. The job performance method can be used by the company to develop different tests and interviews along with the design of performance appraisals and...
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...department in the semiconductor Industry domain while satisfying client, market and organizational expectations. Introduction to Company Rubin, Stern and Hertz(RSH), an investment banking firm based in New York, is faced with the problem of hiring a replacement for their star semi-conductor analyst, Peter Thomson. Star analysts willing to shift companies are difficult to find in the present market scenario. But Stephen Connor, director of research at the firm, with the help of Craig Robertson, a headhunter at Triple S, has managed to shortlist 3 worthy candidates with diverse profiles. Stephen was also approached by Anita Armstrong on behalf of a fourth candidate, Seth Horkum. · RSH is strong in its Research Division. · Stephen Connor, director of RSH, was worried over the departure of a star analyst performer in its semi – conductor area. · RSH’s culture was built on team-oriented approach. · Employee turnover was low. The Star semi-conductor analyst has retired. The post is urgently in need of skilled analyst in the domain because of an upcoming deal with POWERCHIP Company. The junior analyst, Rina was promoted to senior analyst as a stop-gap solution. But the Director had to come across a new person immediately. He creates a pool of eligible candidates – Gerald Baum, David Hughes, Sonia Metha and Seth Horkum. Pre-screening of candidates was commenced by Director through Personal Interviews. Another series of interviews were conducted and feedbacks...
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...outlook and position in industrial cleaning service industry. For remaining competitive in the industry, the InterClean is required to bring out a new strategic plan and alteration of its focus. Now, the company will not only sell cleaning products but it will also offer full- service cleaning solutions for organizations in the health care industry. For managing this change in its focus, it necessitates changes in job assignments and as well as in job descriptions. For managing these changes, here a development plan will be made that will cover the aspects like completion of job analysis, outlining workforce planning system and selection of new members for the team complementing with company’s new strategy. Job Analysis With the changes taking place at InterClean, Inc. the duties and obligations of its executives and sales manager will also change. Before the merger, the duties of sales executive were only selling but now as the company has added a new aspect of providing full-service cleaning solutions and the duties of its sales executives has altered significantly. The new team that will be developed will consist of sales executives with excellent sales knowledge and customer service skills. For determining the accurate functions of the new sales position, the company can make use of the interview and job performance methods. The job performance method can be used by the company to develop different tests and interviews along with the design of performance appraisals and...
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...HIGHER NATIONAL DIPLOMA IN BUSINESS MANAGEMENT HUMAN RESOURCE MANAGEMENT ASSIGNMENT 02 LECTURER ALEXANDER MAXWELL-COLE BY DON RUWAN RANDIKA WICKRAMANAYAKA ID – 927353 DATE – 12/01/2014 LEARNING OUTCOME 2 EVALUATE THE PROCEDURES AND PRACTICES USED FOR RECRUITING AND SELECTING SUITABLE EMPLOYEES CONTENT PAGE Page INTRODUCTION …………………………………………………………………………………………... 04 TASK 1 * – HUMAN RESOURCE PLANNING ....……....……………………..………………..……. 04 1.1 - Impact Of Human Resource Planning To Construction Industry …...….…….…. 05 1.2 - The Process Of Human Resource Planning …….……………………….…....…. 06 TASK 2 * - RECRUITMENT……...……………………………….………………………......…… 07 2.1 - The Process of Recruitment ………………….…...…………………….……….. 07 2.2 - Methods of Recruitment …………………………………………………/…...… 08 TASK 3 * - SELECTION …………………….………………………………………………......… 10 3.1 - Drawbacks in Interview for “Bob the Builder” ……….……………………..….. 11 3.2 - Alternative Selection Methods ……………………………….………………...... 11 3.3 - Best Practice …………………….……………………………….………….….... 11 CONCLUSION ………………………………………………………………………………………...........12 BIBLIOGRAPHY………………..…………………………………………………………… 13 INTRODUCTION The purposes of this report is to analyse the procedures which have been taken from two major companies regarding human resources planning, recruitments and selection processes. The two companies have complete different methods and approaches on recruiting employees...
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...IIBM Institute of Business Management Examination Paper Human Resource Management Subject Code-B102 Section A: Objective Type & Short Questions Part One Multiple Choices: 1. It is a cultural attitude marked by the tendency to regard one’s own culture as superior to others a. Geocentrism b. Polycentrism c. Ethnocentrism d. Egocentrism 2. It is the systemic study of job requirements & those factors that influence the performance of those job requirements a. Job analysis b. Job rotation c. Job circulation d. Job description 3. This Act provides an assistance for minimum statutory wages for scheduled employment a. Payment of Wages Act, 1936 b. Minimum Wages Act, 1948 c. Factories Act, 1948 d. Payment of Gratuity act, 1972 4. __________ is the actual posting of an employee to a specific job a. Induction b. Placement c. Attrition d. None 5. Broadening an individual’s knowledge, skills & abilities for future responsibilities is known as a. Training b. Development c. Education d. Mentoring 6. Change that is designed and implemented in an orderly and timely fashion in anticipation of future events a. Planned change b. Technology change c. Structural change d. None 7. It is a process for setting goals and monitoring progress towards achieving those goals a. Performance appraisal b. Performance gap c. Performance factor d. Performance...
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...International Journal of Human Resource Management 9:1 February 1998 HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore Angeline Cheng and Alan Brown Abstract This study explores the perceptions of HR managers on the strategic management of labour tumover in a selection of large hotels in Australia and Singapore, The main argument is that the effects of labour tumover can be mitigated with strategically managed human resources through the four key HR activities. The hotel industries in both Singapore and Australia revealed a comparable range of HR policies and practices being adopted, with an explicit recognition of the contribution an organization's human resources have on the bottom-line. There was a clear convergence towards minimizing tumover primarily through the recruitment, selection and induction processes. This was despite fundamental social, economic and labour differences between Singapore and Australia, Keywords Introduction In recent years, there has been widening recognition that human resource management (HRM) strategies impact on an organization's perfomiance and bottom-line results, contributing to overall effectiveness (Nankervis and Debrah, 1995). Particularly in the service industry, the effective utilization of human resources can give an organization its competitive edge (Schneider and Bowen, 1993). This has led to an increased interdependency of corporate strategy with human resource management (HRM)...
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...Career Development Plan. Part 1 – Job Analysis and Selection. A job analysis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. There are several ways to conduct a job analysis: interviews, questionnaires, observation, and gathering background information such as duty statements. Carol Stanley, Internal Consultant for InterClean, utilized interview method. The job analysis for the salesperson position at InterClean includes the following job functions: o Salesperson must be familiar with the “updates to the current product line, new applications for existing products, products rolling out over the next year, products to be discontinued during the next year, new product features, warranties, and formulas. This category also includes sales training skills development consisting of updates on generating leads, responding to inquiries, growing the client base, establishing an effective tracking system, working with long term clients, and generating referrals.” (University of Phoenix, 2008) In order successfully perform named above job functions salesperson must have the following knowledge, skills, and abilities: o Computer skills: PowerPoint, Excel spreadsheets, databases, and Office Integration software. o Customer service skills, including telephone etiquette and problem solving skills. o Communication skills: writing and oral skills o Knowledge of state...
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...The Best of Many Worlds: Human Resources in the Singapore Business Environment A Regional Research Report Prepared By Salman Khan, Carly Rae Jepsen, Psy and Anita Mui S P Jain School of Global Management Global BBA Program, Singapore April 3, 2012 Executive Summary Human Relations: The department or support systems responsible for personnel sourcing and hiring, applicant tracking, skills development and tracking, benefits administration and compliance with associated government regulations. (Entrepreneur.com) The human resources (HR) role is becoming increasingly important in the business world. Human resources includes the combination of traditionally administrative personnel functions with performance management, employee relations, and resource planning. The field draws upon concepts developed in industrial/organizational psychology. In the past, HR personnel did a lot of administrative work. This is changing with the global shift to service-based industries. As the role evolved, HR practitioners wanted to become business partners and actually engage more in the organization’s core business. At present, we see the function of HR going beyond being that of just a business partner to being at the forefront and, in some instances, heading business initiatives (Jones, 2012). We became interested in the field of HR for several reasons. One, it offers an attractive area of employment for business students. Also, it requires a good mix of interpersonal...
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...Office of Career Services and Cooperative Education 1 TABLE OF CONTENTS Welcome to the Job Search Process Resources and Professional Associations by Career Field Accessing the Alumni Directory The Art of Networking Networking Questions Career Search & Industry Lists Job Fairs On-Campus Recruiting The Art of Interviewing Staffing Agencies, Temporary Placement Firms, and Executive Search Firms 1 5 12 13 14 16 18 19 20 22 27 2 Job Search Groups WELCOME TO THE JOB SEARCH PROCESS Although the Internet has revolutionized the job search process, finding employment in your niche requires a broader, more proactive approach. The most successful job hunters use these essential strategies: • a clear focus on the job desired • a targeted resume that demonstrates experience and skills • a “big tent” search that taps multiple resources • a willingness to network and initiate contact with employers • a dogged persistence in realizing your goal All of the following resources will help you conduct your comprehensive, successful job search. ACCESS THE RESOURCES OF CAREER SERVICES & COOPERATIVE EDUCATION Employers contact us daily looking for talent, and organizations regularly invite our students to industry-specific job fairs and career expos. Here’s how to take advantage: www.suffolk.experience.com—our online platform for job postings: full-time listings, paid co-ops, and unpaid internships. This site also gives you access to VAULT, a comprehensive online career...
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...JACOB JOSE MOOLAN SUSHIL GUJAR RISHABH DHAMIJA DATE: July 11, 2014 INTERVIEW ASSIGNMENT GLOBAL HUMAN RESOURCE MANAGEMENT – HRM830 INTERVIEW ASSIGNMENT – HUMAN RESOURCE MANAGEMENT-JACOB-RISHABH-SUSHIL 1 Contents Introduction .................................................................................................................................... 2 Part One: Interview this person face to face or over the telephone to find out about their journey in the HR profession and current position. Ask about their education and previous HR experiences and any words of advice for newcomers to the profession. ...................................... 3 Part Two: Company history, tell me about the organization of the HR professional. Include the type of industry products or services they provide. Mention any challenges that the organization is facing. ..................................................................................................................... 5 Part Three: What is the role of HR in the organisation? What are some of the challenges facing HR? From your understanding of HR what would you recommend as a solution and why? ........ 7 Part Four: Reflect on this interview. What were some of the major learning points for you and why? Knowing the experiences of your interviewee what would you do differently and why and what do you hope to do the same? .............................................................................................. 10...
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...Human Resource Research Paper Human Resource Management in a Call Center Instructor: Kathryn Taft Advanced Human Resources Management BADM 382 March 16th, 2005 Raymond Chow Executive Summary One of the growing yet toughest industries for human resource to manage is the call center. The call center industry has one of the highest turnover rates compared to other jobs due to its high level of stress and dullness. Retention starts with hiring the right person for the job. Human resource recruiters should look for applicants with these characteristics: self motivated, high tolerance for stress, positive attitude, good listening skills, good communication skills, ability to work as an individual and in a group, good problem solving skills, and enjoy helping customers. A good way to test out the applicants is to pre-screen telephone interviews to test out their phone skills. One of the most useful techniques that call centers use is the employee referral program. This program allows employees to recommend a friend, relative, or family member to the job and receive a cash prize if they pass the probation period. This technique tends to provide the new recruit with more realistic expectations and can provide a better cultural fit. Training and orientation is also important in human resource management in a call center. Training should include lots of role-play so employees can get comfortable talking to customers over the phone, learn to turn negative thoughts into positive ones...
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