...Training Presentation: Managing Workplace Conflict Donna Jacobson HRDV 5610 Fall I October 8, 2014 Table of Contents Course Overview………………………………………………………………………………….3 Needs Assessment and Analysis………………………………………………………………..….………4 Outline…………………………………………………………………………………………….6 Evaluation Plan……………………………………………………………………………………8 References………………………………………………………………………………………..12 Course Overview Conflict in the workplace happens every day and with our hectic, ever changing work environment, it is no wonder. Because conflict is so common, each of us needs to develop the skills necessary to manage conflict productively. The good news is, when properly managed, conflict provides a chance for us to learn from each other, to improve our work methods, and to build team solidarity. Target Audience: Professionals in any work environment who wants to hone their conflict resolution skills. Needs Assessment and Analysis Conducting a needs assessment is a vital aspect of training. The most efficient way to identify trainee needs is often by surveying them. I choose to do a survey based on the Likert scale. The survey is below and the responses of the five participants are annotated. 1. I see conflict as an opportunity. Never Sometimes Always 1/ 5 3/5 1/5 2. I address conflict openly, without avoiding or Never Sometimes Always ignoring it. 0/5 4/5 1/5 3. I speak directly to the key person in a conflict Never Sometimes...
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...Managing Human Resources HRD, Performance and Reward Management The current Coles regional store manager is currently underperforming in the role the company has assigned for them. As this position of regional store manager plays a key role in Coles achieving its organisational objectives through inspiring, engaging and leading a team of staff to embrace and demonstrate the above values. (Nanverkis, Baird, Coffey, & Shields, 2014) Suggest that human resources should review an organisations strategic direction before selecting recruits. All positions should be reviewed and aligned with the corporate strategy to ensure corporate goals are achieved. Human resource management is one of the most essential departments of an organisations success. The overall goal of this management team is to make sure that the organisations relations with their employees are satisfied. This includes attracting, developing and maintaining a quality workforce and developing performance objectives (Schermerhorn, et al., 2014). The human resource department is investigating one of the current regional manager’s performances. Reports have indicated that the regional manager is underperforming. Underperforming employee’s need to be addressed and handled by the organisation. Detailing several issues will help realign the employee with the organisations goals. The issues being addressed will actively engage and offer recommendations in assisting the regional store manager to effectively perform...
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...Characteristics and Environments of a Human Service Organization Lorie Janovsky BSHS/462 June 11, 2012 Kara Coleman Characteristics and Environments of a Human Service Organization When an individual is seeking help with issues that may arise in their life, finding the right human service organization is essential. The object of this paper is to evaluate one human service agency’s mission and values, stakeholders influence on the agency, marketing and public relations of the agency, and value of diversity demonstrated within the agency. The agency chosen is The United Way of Central Massachusetts. The United Way of Central Massachusetts The United Way of Central Massachusetts made a commitment to improve the lives of people in the community (United Way of Central Mass, 2010). Their vision is to have “a world where all individuals and families achieve their human potential through education, income stability, and healthy lives” (United Way Worldwide, 2012). The mission of The United Way is “to improve lives by mobilizing the caring power of communities around the world to advance the common good” (United Way Worldwide, 2012). The United Way began back in 1887 by a Denver woman, a priest, two ministers, and a rabbi (United Way Worldwide, 2012). The organization was created “to serve as an agent to collect funds for local charities, as well as to coordinate relief services, counsel and refer clients to cooperating agencies, and make emergency assistance grants in cases...
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...Wars Continue: Coke and Pepsi in the Twenty-First Century www.mbapgdmstuff.blogspot.com Home Human Resource Marketing Information system management Images You are visitor # Case Study- Cola Wars Continue: Coke and Pepsi in the Twenty-First Century 110,588 Search This Blog Translate Select Language ▼ Category Assignment Business Communication Business Environment Business Law Case Study Compensation MAnagement E- Business Summary: "Cola Wars Continue: Coke and Pepsi in the 21st Century” explains the economics of the soft drink industry and its relation with profits, taking into account all stages of the value chain of the soft drink industry. By focusing on the war between Coca‐Cola and PepsiCo as market leaders in this industry – with a 90% market share in carbonated beverages – the study analyses the different stages of the value chain (concentrate producers, bottlers, retail channels, suppliers) and the impact of the modern times and globalization on competition and interaction in the industry. Analysis: It is quite clear that there was a “war" between Coca‐Cola and PepsiCo: not only have they been rivals for entrepreneurship For your Information Formates Human Resource Management Human Resource Mangement Human resource Planning Indian Labour Law Industrial Relation Information system Management International Marketing Internship Managerial Economics Marketing...
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...understand how the employees feel. Moving along, in the problem statement poor, middle-level management seems to have developed in the organization, which resulted with too many angry employees. Complaints are on the rise and are in need of a resolution quickly. For example, it has been said from employees that they are treated unfairly, misunderstood, belittled, disrespected, and certainly have been devalued as an employee by middle level management. This has gone on far too long, and a resolution must be in placed soon. Upper-management figured they must hire a firm to come in and alleviate the lack of management skills within the organization. The firm will train the managers with enhancement in communication, social, employee relation skills, and so on. This class estimates to last five days including seven hours each day. So therefore, 35 hours of training is involved and should result in improving their management skills in the workplace. The purposed survey addresses the problems that will ultimately lead to a conclusion to enhance the poor management skills in the workplace. It covers how the current employees feel about working at his or her job. It is important for an employer to know how satisfied are their employees. If the employees are not happy than many problems can accumulate such as low productivity. That is the cause of most downfalls in an organization. It is essential for management to motivate and apply the available resources to keep employees...
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...1. Employee participation is defined as a process of employee involvement designed to provide employees with the opportunity to influence and where appropriate, take part in decision making on matters which affect them in the context of their employment. Employee participation is part of a process of empowerment in the workplace. Empowerment involves decentralising power within the organisation to individual decision makers further down the line. Team working is a key part of the empowerment process and team members are encouraged to make decisions for themselves. Examples of employee participation include: i. quality circles or project groups in which employees work on projects where considerable responsibility is delegated to the team. You often see this in industrial manufacturing companies for assembling products ie. cars. ii. Suggestion system - where employees are given channels to provide suggestions or new ideas to managers within the organisation. iii. Team meetings or town halls where employees are encouraged to share ideas freely without retribution from management. iv. Delegation of responsibility within the organisation. In modern organisations the entry level employees need to be given considerable responsibility because they are often the face of the company. Their direct contact with customers on a day-to-day basis is where many customers form their image and opinion of a company. Furthermore, these employees feedback are often critical...
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...THE CHALLENGES OF GLOBALIZATION AND THE ROLE OF HUMAN RESOURCES. Muhammad Aminu Bawa (1) Dr Juhary Ali (2) ABSTRACT The current financial crisis, which has engulfed East Asia since July 1997 and has subsequently spread to Russia and Brazil, is one of the most pressing challenges facing countries and businesses in today's global business environment. Globalization represents the structural making of the world characterized by the free flow of technology and human resources across national boundaries as well as the spread of Information Technology (IT) and mass media presenting an ever-changing and competitive business environment. Two major limitations are observed in the treatment of the twin issues of the responses to the East Asian economic crisis and the coverage of the literature on globalization. While the response to the crisis has focused on macroeconomic aspects, the issue of globalization has been addressed predominantly in and with respect to the developed economies of Western Europe, North America and Japan. This paper is an attempt to address these two limitations. Since the human factor is the key in the new era of globalization (Hassan, 1992; Sims & Sims, 1995), the primary objective of this paper is to present a conceptual framework for effective management of human resources as a response to the growing interaction of globalization and business performance. Three central arguments are made in this paper. (1) That a growing body of evidence converge...
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...ETM 500 Seminar II New Technologies in Civil Engineering and Forensic Consepts of Engineering by Hüseyin Cimşit Graduate Program in Engineering and Technology Mangement Bogazi¸ i University c 2012 Name Surname: ID: Approved by: Prof. Name Surname: Date of Approvel: Alper Kırdal 2011712393 Sabri Altıntaş ABSTRACT This is report is written corresponding to the seminar given by Hüseyin Cimşit in March, 03 2012. The seminar was about the new techologies in civil engineering and the forensic issues in engineering that should be known. The speaker also has given examples about some interesting forensic cases related with civil engineering area which provided a clear point of view about the issue. TABLE OF CONTENTS ABSTRACT .......................................................................................................... 2 1. INTRODUCTION .......................................................................................... 4 2. CIVIL ENGINEERING DEVELOPMENTS ................................................. 4 a. Coastal engineering...................................................................................... 4 b. Construction Engineering ............................................................................ 4 c. Earthquake Engineering ............................................................................... 5 d. Environmental Engineering ......................................................................... 5 e. Geotechnical...
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...Running Head: EFFECTS OF TELECOMMUTING Social Effects of Telecommuting: How Society is Changing Abstract Telecommuting is a recent trend that allows individuals to perform their work from home, instead of making their presence at the office essential. The increase in telecommuting increases productivity, the opportunity to retain the needed skilled force, and the ability to be environmentally friendly. However, telecommuting does also negatively effect society since it threatens the collective nature of organized labor. Overall, the increase of telecommuting has impacted everyone’s life and not just the life of those who telecommute. Researchers have predicted that by 2020, 30% of the workforce will be only telecommuters. The workplace has been faced with a multitude of changes in the past couple of decades and most if not all of these changes are encouraged by the advancement in technology. These advancements have allowed individuals to be much more efficient. However, the influence of technology has invaded the offices all around the globe, which has affected the organization and the structure of the workplace. One of the best examples of how extensive use of technology has affected the workplace is telecommuting. Telecommuting is a recent trend that allows individuals to perform their work from home, instead of making their presence at the office essential. The actual definition of telecommuting is “work performed in allocation away from the central facilities...
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...Notes of: Principles Of Management By: Faheem Ali Khokhar MBA-92 Reg: 1146106 Managerial Roles: A role is an organized set of behaviors. Managers acvt in specific ways when they interact with others in the course of performing the four management functions. Henry Mintzberg (1973) has identified ten Sub roles common to the work of all managers. He argued that all managers take on these patterns , or roles in order to be effective in their jobes. The ten roles are divided into three groups: informational, interpersonal and decisional. Informational Roles: It involves gathering information from inside and outside the organization and communicating it also inside the organizationm and outside the organization while making contacts and building relationships inside and outside the organization. Monitor: Collecting information from organizations, both from inside (staff, employees etc) and outside (customers, competitors, partners, suppliers etc) of the organization. Managers when working within the organization and also outside the organization while meeting with them or communicating with them, he or she gets information, ideas, innovations which is laked by your organization which you don’t know and in this way Manager perform his role as Monitor (scans the whole information) Disseminator : Sharing the outside information to inside the organization for improving performance quality or in any other means. Communicating information to organizational members or transmitting...
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...on the information provided. I chose to take a conservative approach at production capacity out of the gate, beginning the simulation with a capacity of 25 units per day, as the likelihood of sales exceeding that mark would have been highly unlikely and understanding that turning a profit is a tall order in the first quarter of any business. Initial budgeting was focused on directing the company’s limited capital toward the opening of the first two locations, New York and Tokyo. As the simulation moved into the 3rd and 4th quarters, it became imperative to budget for factors outside the realm of manufacturing. Each quarter, the ability to direct advertising, marketing research and human resource dollars was a requirement for success. The need to balance adequate staffing needs in relation to production and product demand required the use of multiple research and demand projection budgets. From the onset, my goal was to turn an overall profit during the first 4 quarters of operation. The pro-forma statements give simple to understand metrics of the financial position of Elite Solutions. Each quarter, I was able to ascertain the financial position, specifically regarding net operating cash flow and the cash balance at the end of each period to determine the relative success of each quarters’ activities. B2 My initial approach to the manufacturing process was based primarily on projections of future demand. In the simulation, this is an area I had significant concerns...
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...Abstract Although similar in nature, organizational culture and organizational behavior are two subjects that have not always been considered as having a direct correlation. In the past twenty or so years, the two have been considered as having a more direct connection and influence in relation to each other. In the context of this paper, the author will provide a definition of organizational culture and organizational behavior and explain different types of organizations. The author will also address the importance of organizational culture in shaping employees and attempt to bridge the gap between organizational cultures and influences on organizational behaviors. What is Organizational Culture? Organizational culture is sometimes referred to as corporate culture. Culture is defined as to grow in a prepared medium. An organization is an arrangement into a coherent unity functioning as a whole. Organizational culture, in a sense, is an arrangement of a coherent unity providing a medium in which members are cultivated to operate within the desires of the organization. Culture is the foundation on which an organization is built. It is a composition of values and beliefs that are developed within the boundaries of the organization and is designed to guide and direct the members or employees’ behavior. It is, in essence, the adhesive that bonds the organizational...
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...Analyze the Performance Evaluation Practices, Compensation and Reward Practices of Merchant Credit of Sri Lanka Ltd | Human Resources Management | Group Assignment March 13, 2011 | ANURUDDHA M W R BSC-I14-011 10113704 MENDIS A D M BSC-I14-096 10295313 KUMARAGE L K N S BSC-I14- 087 10296549 LIYANAGE K L C BSC-I14- 090 10295615 RABEL T D BSC-I14-126 10296662 SUBASINGHE D P M BSC-I14-156 10296441 WIJERATNE D D BSC-114-185 10295674 National Institute of Business Management Colombo 07 What is Performance Management? Performance Management is the systematic process by which an organization involves employees in improving organizational effectiveness in the accomplishment of organization’s goals and objectives. In other words, performance management is a strategic approach to managing the business. Its aim is to improve organizational effectiveness and add value by enhancing existing capabilities and building new ones. It is largely concerned with the continuous development of the organization’s broad strategic capabilities and the specific capabilities of individuals and teams. It is a strategic in the sense that it deals with: * The broader issues that the business has to face in its changing environment. * The general direction in which the business intends to go to achieve long term goals. Introduction of Merchant Credit of Sri Lanka (MCSL) Merchant Credit of Sri Lanka (PVT) Ltd is basically...
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...APPENDIX A: ASSIGNMENT COVER SHEET (SAMPLE) ASSIGNMENT COVER SHEET | Surname | NGUBO | First Name/s | JABULISILE HAPPINESS | Student Number | 501854 | Subject | BUSINESS MANAGEMENT 1A | Assignment Number | 01 | Tutor’s Name | THEMBA MKHIZE | Examination Venue | DURBAN | Date Submitted | 02 APRIL 2015 | Submission (√) | First Submission | √ | .resubmission | | Postal Address | 17 Queen street | | Pietermaritzburg | | | | | | | 3201 | E-Mail | Jabulisile.ngubo@durban.gov.za | Contact Numbers | 031 – 322 4600 (Work) | | N/A (Home) | | 071 386 1358 (Cell) | Course/Intake | BCom ITM Year One Jan 2015 | Declaration: I hereby declare that the assignment submitted is an original piece of work produced by myself. | Signature: J.H Ngubo | Date: 02-04-2015 | TABLE OF CONTENTS: Section A Question 1 1.1 – 1.10 (Multiple choice) ------------------------------------------------------ page 2 Question 2 2.1 – 2.10 (True or False) --------------------------------------------------------- page 3 Section B Question 4 4.1- 4.2 (Discuss and Identify) -------------------------------------------------- page 4-6 Question 5 5.1-5.2 (Discuss and Identify) --------------------------------------------------...
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...Taylorism and century twenty-one: Is Taylorism still applicable today? Management has become an essential part of an organization over the years due to the effects it has on the organization. Scientific Management also known as Taylorism, was a theory developed by Frederick Winslow Taylor. It was developed at a time when working conditions had reached an all-time low and industrial unrest was becoming a major issue(Witzel, 2005). Scientific Management was one of the first management ideas to become really influential. This management theory was developed in response of ‘worker soldiering”- workers will do the least amount of work in the longest time, workers would stall their jobs on purpose. The incentive to work more efficiently did not exist. Taylor believed in making scientific changes in management. This would improve economic efficiency and labor productivity. Taylor studied the work process scientifically. He studied how employees preformed their jobs and how this affected their productivity. Taylor proposed that by simplifying jobs by developing standard methods for performing certain jobs, productivity would increase dramatically. He also believed that employees and manager should be more involved with each other. This point of view was different from previous management methods. Taylor believed that money was a motivation for workers; to achieve higher efficiency he promoted the “a fair day’s pay for a fair day’s work” or piece rate payment. This means the worker...
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