Departments:
As a resort, its blueprints of the interior and architecturehave almost same with hotel. The Front desk, Housekeeping, Engineering and security, Food and beverage, Marketing and sales departments are for the resort’s smooth operation.

Front Desk
The front office is sometimes referred to as the front desk. In a small, limited-service hotel, the front office may consist, physically, of only that area reserved for guest registration. In a larger property, the front office will consist of many staff members, each responsible for a portion of the office’s management or operation.
The duties of Front office are concerning questions on arrivals, meeting times, rates, food and beverage services, directions, transportation services, or whereabouts of the management staff and guests. And it is responsibility for collecting the revenue charged to guests for their rooms, restaurant meals, telephone calls, and a host of other hotel services. When forecasting room demand, accommodating guests, and collecting monies for services rendered, the front office generates a large quantity of data. This is the role of the front office to collect, sort and present these data in way that assists in management decision making.
Other roles and responsibilities:
Provide friendly and professional customer service at the front desks of the residence halls.
Answer phones and respond to inquiries of residents and the general public.
Create and issue keys. Sign out games and equipment, and take work requests.
Maintain security by becoming familiar with surroundings and CNU residents and guests. Responsible for the signing in and out of guests in the halls.
Serve as an information resource about the University.
Encourage residents to accept responsibility for their actions.
Uphold and enforce university policy when necessary.
Develop and maintain a close supportive working relationship with RA and FDA staff members within the Office of University Housing and the Office of Student Life.
Attend Residence Life Training before the start of each semester. Be available to assist with Welcome Week including freshmen move-in.
Provide front desk coverage as scheduled/needed through graduation and during breaks.
Attend all staff meetings, in-services and staff development programs as required.
Complete and maintain paperwork as it relates to residence hall records and front desk responsibilities.
Houeskeeping
There are four type of housekeeping staff in housekeeping department, Executive Housekeeper, Room Inspectors, Room attendants, and general cleaners. And the executive housekeeper must be very knowledgeable, know about personnel administration, budgeting, laundry sanitation, fabrics and uniforms, and room-cleaning chemicals and routines, besides being guest-service oriented.
Housekeeping or Housecleaning is the systematic process of making a home neat and clean in approximately that order. This maybe applied more broadly that just an individual home, or as a metaphor for a similar "clean up" process applied elsewhere such as a procedural reform. It can also be called household management, which is the act of overseeing the organizational, financial, day-to-day operations of a house or estate, and the managing of other domestic concerns.
In the process of housekeeping general cleaning activities are completed, such as disposing of rubbish, storing of belongings in regular places, cleaning dirty surfaces, dusting and vacuuming. It is also the care and control of property, ensuring its maintenance and proper use and appearance,. In a hotel housekeeping is a term for the cleaning personnel.
Some housekeeping is housecleaning and some housekeeping is home chores. Home chores are housework that needs to be done at regular intervals, Housekeeping includes the budget and control of expenditures, preparing meals and buying food, paying the heat bill, and cleaning the house. Outdoor housecleaning chores include removing leaves from rain gutters, washing windows, sweeping doormats, cleaning the pool, putting away lawn furniture, and taking out the trash.
Tools include the vacuum cleaner, broom and mop. Supplies such as cleaning solutions and sponges are sold in grocery stores and elsewhere. Professional cleaners can be hired for less frequent or specialist tasks such as cleaning blinds, rugs, and sofas. Professional services are also offered for the basic tasks. Safety is a consideration because some cleaning products are toxic and some cleaning tasks are physically demanding. Green cleaning refers to cleaning without causing pollution. The history of housecleaning has links to the advancement of technology.
Roles of housekeeping department:
All Ledgers are to be put up for Joint Directors signature through housekeeping Manager on a quarterly basis.
Maintain a sepearate Indent for the cleaning agents used in Laundry and the Indent should be signed by the housekeeping Manager.
Daily use of cleaning agents are to be recorded and the records to be put up for housekeeping managers signature monthly.
Linen and curtains are to be checked for wear and tear quarterly.
Torn or faded linen is to be segregated and to be shown to joint director quarterly. If any item is found unserviceable the same should be written off the ledger getting after the approval of Jt.Director.
Torn or faded linen is to be used for cleaning purposes.
Periodical Maintenance of washing Machine, Ironing Machine, Iron Box, Sewing Machine, and floor scrubbing Machine to be carried out and the record to be maintained.
Floor scrubbing Machine is to be taken by other housekeeper only with the permission of the linen housekeeper.
Washing charges for various linen are to be fixed & approval. For any change in the charges, prior approval to be taken from secretary.
Washing charges for various linen are to be fixed & approval. For any change in the charges, prior approval to be taken from secretary.
Tailoring rates for various items of stitched materials are to be maintained. For any revision in charges prior approval to be taken from secretary.
Planning and scheduling the standard procedure for cleaning all types of linen to be displayed in laundry and to be followed strictly.
Time schedule to be prepared for collection of clean/soiled linen and to be followed strictly.
Floor scrubbing machines are to be chain locked when not in use.
Responsible for the cleanliness of sweepers uniform.
In addition to the above, any other job given by the housekeeping manager or the senior management staff from time to time.
Saft is a issue what housekeeping department need to face. Housepeeper often work with quipment and supplies that must be carefully handled if accidents are to be avoided.

Engineering
The role and mandate of any property engineering department is the protection of the building’s/owner’s assets; the structure from the façade or building envelope, to the integrity of the floors, walls, ceilings and all of the furniture, fixtures, and equipment contained therein. This includes the electrical transformers and the distribution throughout, the domestic water distribution and sewage, the heating-ventilation-air conditioning system, the fire alarm system and fire safety components, the vertical transportation system, the property surroundings like parking and landscaping and pest control. Utility management such as electrical, gas, steam, water. Kitchen and laundry equipment. Lighting and sound systems and on and on. Hotels are much more extensive and demanding. The engineering department has the responsibility for everything in the building as well. Depending on the organizational structure of the hotel, some elements are assigned to other departments. The Security or Loss Prevention department may take on the task of fire systems but ultimately this is the responsibility of the engineering department as the building operators to monitor for regulatory compliance. Hotels have often been given the analogy of a cruise ship or a hospital in that the operation is 24 – 7. Twenty-four hours a day and seven days a week. When the guests are sound asleep the systems of the building continue to operate. The heating and ventilation units are running, the domestic hot water is being heated, the laundry may be operating, the night cleaners making their rounds, desk clerks and night auditors all doing what they have to do. Behind the scenes, there is a flurry of activity, and everything has to work so that everyone can do their jobs and the guests are safe and comfortable.
Staffing levels are going to be dictated by quite a number of variables. The variable that seems to pre-empt all others is the financial performance of the property, although manipulating the contribution or size of the engineering department will only defer more costs to further down the road. Factors other than financial can be building specific; the amount of rooms, meeting space, grounds, age of building, available talent pool, plant size swimming pools and peripheral equipment.
The class of hotel also influences the caliber of maintenance. You can repair everything with sticky tape and glue, or you can do it right and replace the part. Scheduling plays a role depending on how busy it can be on any given shift. Hotels can be very busy in the evenings after dinner when guests return to their rooms and start using all equipment. More engineering staff may be required on the afternoon shift. Does the hotel require a midnight or graveyard shift.

Safety and Property Security Department
This department is a legal responsibility of the hotel to ensure safety for their guests and employees and the security of their possessions. Safety and security issues include protecting guests in seimming pool areas, spas and in nearly all cases, parking lots. Although hoteliers are not the insurers of guest safety, they do have a responsibility to exercise reasonable care in protecting their guests.
This department must have a emergency plan to handle some accident.
Food and Beverage Department
The Food and Beverage Department is responsible for the hotel’s banquet and catering efforts, besides the restaurants and room service. A successful host will incorporate the F&B planning into the party theme, the dietary or religious needs of the guests, and his/her own preferences and skills. A resort restaurant generally serves breakfast, lunch, and dinner om daily basis. An effective food and beverage department in resort may offer multiple, additional restaurant operations, 24 hours room service, banquet operations, and wide range of other food and beverage alternatives.
Roles and responsibilities for manager:
To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
To ensure that guests receive high quality service.
To ensure that the applicable regulations are complied with.
To be responsible for his or her own results.
To optimise the supply chain and the use made of raw materials.
Be the host and communicate with guests.
Organise the restaurant team: their tasks, schedules and information meetings.
Staff management: recruitment, training, evaluation and promotion.
Monitoring customer service levels.
Ensure the quality of service and service provision.
Maximise restaurant occupancy.
Ensure on-going profitability and have knowledge of financial matters.
Increase restaurant sales.
Sales and Marketing Department
The resort sales and marketing department is responsible for identifying customers with group business or volume accounts and booking their rooms, food and beverage and ancillary revenues into the resort. The sales department is the heart of the resort in that their business decisions affect all of the departments. And the marketing planning is very important. A good marketing plan is like a trusty road map. It tells us where we're going, how to get there and, most importantly, lets us know we're there when we're there. Long-range thinking is more than just going through the motions. A hotel sales department requires a vehicle that will enable it to fulfill its overall business objectives. The Annual Market Plan is the sales department's strategy to achieve the desired results, including hotel revenue management. This report includes a market segment analysis that constitutes the resort's business objectives.
Essential roles duties and responsibilities:
Product design. princing. Revenue management.
Media advertising development and placement.
Direct mail.
Packaging.
Developing marketing plans.
Evaluating the marketing effort.
The position shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. The Director of Sales and Marketing implements the brand's service strategy and applicable brand initiatives in all aspects of the Sales process. Lead on-property sales functions. Build long-term, value-based customer relationships, that enables achievement of hotel sales objectives. Evaluates the hotel's participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc. and develops strong working relationships to maximize hotel's benefits. Proactively positions and markets the property; manages marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet property objectives. Interfaces with Regional Marketing Communications on regional and national promotions pull through. As a member of the executive committee, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner.

b) In resort, the General Manager is the executive manager responsible for the overall operation of a hotel establishment. The General Manager holds ultimate authority over the hotel operation and usually reports directly to a corporate office or resort owner. Common duties of a General Manager include hiring and management of a management team, overall management of resort staff, budgeting and financial management, creating and enforcing business objectives and goals, managing projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility, public relations with the media, local governments, and other businesses, and many additional duties. The extent of duties of a resort General Manager vary significantly depending on the size of the hotel and company; for example, General Managers of smaller resorts may have additional duties such as accounting, human resources, payroll, purchasing, and other duties that would usually be handled by other managers or departments in a resort.
The General Manager will be responsible for-
Implementation of the Bar Council initiatives and projects
Preparation and content of all financial documents including budgets and financial statements
Budget planning
Managing cost control
Improvements in any process or procedure adopted by the Bar Council
New services
Strategic and tactical planning