...Supporting Notes and Technical Specifications including Units for ------------------------------------------------- ILM Level 5 NVQ Diploma in Management (8331) Version 4 20/08/2010 © The Institute of Leadership and Management (ILM) 2012 © The Institute of Leadership and Management (ILM) 2012 Supporting Notes for ILM QCF NVQs | This document is intended for current ILM centres and contains supporting notes for ILM National Vocational Qualifications (NVQs) in the QCF. The main purpose of this document is to act as a refresher to help reacquaint our centres with some of the key sections covered in the ILM Centre Manual and provide guidance to assist a centre in preparing to deliver an ILM NVQ. This a generic document and should always be read in conjunction with the ILM QCF NVQ Qualification Specifications Part 2 Technical Info document and the ILM Centre Manual (www.i-l-m.com/centres). IMPORTANT NOTES: * This document replaces the previous ILM NVQ Level 2, 3, 5, and 7 General Qualification Information for QCF NVQs. * 2011 SCQF SVQs are now standalone products and are no longer S/NVQs. They have separate specifications to meet SQA and SCQF requirements. Please refer to our SVQ webpage’s for detail and SVQ resources section online * Centres should be aware that the specifications for NQF Team Leading and Management NVQs at Levels 2, 3, 4, 5 should continue to be followed for learners who have been registered on this version of the NVQ prior to July...
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...Researched, compiled and published by Woods & Seaton International Automotive Systems Customer Relationships Management - “CRM” May 2009 ★ ★ ★ ★ ★ ESTABLISHED ★ 1973 ★ ★ ★ ★★★ International Automotive Systems - “CRM” - 2009 For the sole, internal use of Aspen Marketing Services, Inc. - Contact: Bill Ewing. Researched, compiled and published by Woods & Seaton page 123 International Automotive Systems Customer Relationships Management - “CRM” May 2009 Copyright Notice All rights reserved. This document is supplied for the sole, internal use of... Aspen Marketing Services, Inc. - Contact: Bill Ewing. No part may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder. Any questions from Subscribers to Woods & Seaton Automotive Systems Information about this study should be addressed to Mike Seaton, Automotive Systems & Communications, Wash Hill House, ★ ★ ★ ★ ★ Wooburn Green, ESTABLISHED ★ 1973 ★ Buckinghamshire ★ ★ England, HP10 0JA. ★ ★ ★ Telephone: 44 (0) 1628 525 960 E-Mail address . . . mikeseaton@woods-seaton.com Web Site . . . http://www.woods-seaton.com © Woods & Seaton 2009 Tel. 44 (0)1628 525 960 E-mail: mikeseaton@woods-seaton.com www.woods-seaton.com Subscribers to Woods & Seaton Automotive Systems Information are automatically included on our e-mail Briefings list ...
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...ILM Level 3 Award in Leadership and Management: |Centre Number: |R31609 | |Centre Name: |Leeds Metropolitan Institute of Leadership and Management (ILM) Centre | |Student Name: |Alexandra Hunt | |Leeds Met Student ID: |33251825 | |Student Date of Birth: |15/01/1991 | |Student Email Address: |a.hunt2229@student.leedsmet.ac.uk | |Gender: |Female | |Assessment Summary | | | |This task requires...
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...__________________________________________________________________________________ 1. Be able to review personal and work-related development experiences, aims, objectives and priorities. 2.1 Evaluate prior learning and work-related experience to identify personal strength and weaknesses in self-development. Humans by nature never stop learning; we undertake learning at different stages of our lives and acquire skills and competences in variety of areas. These learning may have been certified (by an academic or educational body) whilst others are not certified learning through work, social and leisure time activities. Recognising Prior Learning (RPL) is the process at which it recognises previous learning that has taken place in a formal or non-formal setting. Prior learning and work related experiences helps in identifying an individual’s strengths and weaknesses in self-development. Self development entails activities that improve awareness and identity, develop potentials and talents, build human capital that facilitate employability, enhancing quality of life to contribute in the realisation of goals and aspirations. As a student of Leadership and Management Level 5, I am gaining new knowledge that I will apply in my workplace. The advantage of prior learning is it validates the value of my learning and this will enable me to progress unto my profession or further my study to a higher level of management course. For the formal context this could mean through education...
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...perceptions of its readers with regards to the quality of lubricants in the US market. The survey comprised seven closed‐ and open‐ended questions. Although we received well over 500 responses to the survey, this report presents data on the 373 complete responses to the survey. Below are the results and observations of the survey. Demographics It’s important to recognize that JobbersWorld is a publication that specifically targets lubricant distributors. As such, the demographic reflect this bias with 54% of the responses coming from lubricant distributors. Independent lubricant manufacturers (ILM) account for 23% of the responses, as shown in Figure 1. What best describes your company's business activity: Figure 1 Distribution of Respondents 13% 23% 6% 2% 1% 54% Note: Does not add to 100% due to rounding. . COPYRIGHT © 2009 PETROLEUM TRENDS INTERNATIONAL, INC. Page 1 Quality Do you feel there is an issue with low quality and/or off‐spec lubricants in the market? Eighty five percent (85%) of the total say “yes” there is an issue with low quality and/or off‐spec lubricant in the market. Only 15% say there is not, as shown in Figure 2. Figure 2 Do you feel there is an issue with low quality and/or off spec lubricants in the market? No: 15% Yes: 85% Source: Petroleum Trends International, Inc. Interestingly, the responses to this question were relatively consistent among lubricant distributors, major oil companies, independent lubricant manufacturers...
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...across various allocated Council/ Partner premises in order to assist with the promotion, delivery and integration of the Council`s key objectives; specifically in relation to the Community Plan, Shared commitments, Single Outcome Agreement and Best Value. A. Area of Responsibility 1. Co-ordinate and supervise the delivery of property, maintenance and security related tasks across various serviced premises ensuring all activities are carried out in accordance with established procedures, agreed guidelines, risk assessments and regulations. 2. Co-ordinate and supervise the delivery of planned and unplanned cleaning services across various Council / Partner premises ensuring the agreed task schedules and Service Level Agreements are achieved. 3. Monitor the delivery of services carried out by the Facilitates Assistants and Cleaners across various premises ensuring all activities are completed in accordance with Service Level Agreements. 4. Assist with the implementation of service initiatives and improvements related to the operational delivery of Facilities Management Service tasks and activities within the allocated range of premises. B. Functional Responsibilities 5. Monitor and review maintenance, cleaning and security activities carried out across the allocated range premises ensuring appropriate actions are undertaken to resolve any service delivery matters in accordance with established procedures, risk assessments and regulations. 6. Monitor...
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...Canoil FTD INSTRUCTI(lI{S / .-....'rtW Lranon FEU W e a r e h i g h l y g r a t i f i e d t h a t y o u h a v e s e l e c t e dt h e Canon FTb-a wise choice that promises ou many y d e l i g h t f u ly e a r s o f p h o t o g r a p h i c x p e r i e n c e s C a n o n e . is reco gniz edt he wor ld o v e r a s th e fo re m o s t p i o n e e r i n t h e d e v e l o p m e n to f p h o t o g r a p h i ce q u i p m e n t o f t h e h i g h e s tq u a l i t y a n d p e r f o r m a n c e . W h e t h e ry o u r F T b i s f o r t h e h o m e ,l a b o r a t o r y , r f o r t r a v e l i n g , m a k e o t he most of y our oppor tu n i ti e s ! BeforeUsing.. . P l e a s er e a d t h i s i n s t r u c t i o n b o o k l e t c a r e f u l l y , a n d m a s t e rt h e m a n i p u l a t i o n s f t h e v a r i o u sp a r t s o f t h e o F T b c o m p l e t e l y . O n c e t h r o u g h l yv e r s e d i n t h e c o r r e c t h a n d l i n go f t h i s c a m e r a ,y o u c a n u s e t h e C a n o n F T b t o t h e f u l l e s te x t e n t o f i t s c a p a b i l i t i e s . www.orphancameras.com Bayonet Ring for Cap a n d H o o d CanonLens FD 50mm F 1.4 Coupling Pin to Flash-Auto Ring A/B Distance Scale F o c u s i n gR i n g PresetAperture Ring Metering Lever Film Speed Set Ring Bayonet Mount Ring Flash Socket ASA Fitm Speed Scale Time Lock/ tter Lock Lever Frame Counter Shutter Release Button Film Advance Lever ...
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...11072100 Lebanon. Land Line: 961 - 1 - 355046 Mobile 961 - 3 - 714279 E-mail: Prof., charbaji@charbaji.com Computer Skills: Econometrics Eviews, SPSS, Advanced SPSS, Excel and Microsoft Project. EDUCATION: Year 1978 Degree Ph.D. Institution Univ. of Northern Colorado Department of Applied Statistics & Research Methods Univ. of Northern Colorado. U.S.A http://www.unco.edu Univ. of Northern Colorado. U.S.A Beirut Arab University Area of Study Applied Statistics & Research Methods http://www.unco.edu/coe/asr m/programs.htm http://www.unco.edu/coe/asr m/index.htm Business Administration/ Financial Management Commerce/Economics 1975 1971 M.A. B.A. Published Research In International Referred Journals: " The Effect of Globalization on Commitment to Ethical Corporate Governance and Corporate Social Responsibility in Lebanon”, Social Responsibility Journal (2009). http://www.emeraldinsight.com.ezproxy.aub.edu.lb/Insight/viewContainer.do;jsessionid=F8 FECFB1ECF1459573B900E5DE0A6B28?containerType=Journal&containerId=6000003 "Assessing the Global Readiness of Arab Countries to Join the WTO: A Multivaraite analysis" Journal of Economic & Administrative Sciences (JEAS) Vol. 24, No. 1, June 2008 (1 - 14). http://jeas.cbe.uaeu.ac.ae/jeas2008_Jun/01_Assess.pdf http//:jeas.cbe.uaeu.ac.ae Developing a model to restructure the overpopulated banking industry in Lebanon Author(s): Abdulrazzak Charbaji Managerial Auditing Journal; Volume: 16 Issue: 1; 2001 Case study View HTML | View...
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...staff, to execute the goals set out by Top Level management. I work for Negril Café. It’s a small, but busy chain of buffet style restaurants here in Nassau, The Bahamas, and employs more than 36 persons across the 3 restaurants that are in operation. My role as Administrative Assistant lines me up to see both the big tasks and little ones that keep the company afloat. On a day to day I work closely with both top and middle management to ensure all the administrative tasks that knit all of our subsequent departments together. Some would even regard my position as the glue to the unseen magic that makes running the organization appear so streamlined and seamless. Some of my duties as administrative assistant are as follows: 1. Works directly with the CEO / Owners on projects. 2. Maintains employee file, update information as need. 3. Track employees’ sick, vacation days etc. 4. Prepare Employee Bank letters, reference letters as requested. 5. Process all owners’ bills for payments etc. 6. Receive daily requisition sheets from Store managers by 12noon. 7. Combine all requisitions into one purchase order by 1pm. 8. Process expense reports for owners. 9. Prepare Employee NIB form for payment. 10. Retrieves employee time log information for payroll. 11. Distribute Memo, bulletin and other information as need to the various store. 12. Obtain employee recognition form from low level managers. While I have only been with my...
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...{Assignment Template} Name: Date: ILM Level 5 Certificate in Leadership and Management Assignment 8607-504: Leading Innovation and Change {Note: You can delete everything between these brackets {…} they are there for a guide to completion of the assignment.} {Minimum Word Count – 2,500 words. Note: The word count provided is intended as a guide to what is required to achieve a good pass. Individuals have different writing styles, and there is no penalty if the word count is exceeded. There is no penalty if the word count is not met – as long as the assessment criteria is adequately covered.} {Pass Mark is a minimum of 50% for each section} {To maximise your marks, please ensure you use ‘references’ whenever appropriate to show the source of any theory or models you have used. Please use Harvard Referencing which looks like the words in brackets in the following sentence - The OSCAR Model (Gilbert and Whittleworth, 2009) is a good model to help solve everyday workplace problems. You should also list all your references at the end of the assignment} {NOTE: This assignment should be submitted as a single Word document using this Assignment Template.} 1. Understand the need for innovation and change management within an organisation | 1.1. Explain the importance of innovation for own organisation. {8 Marks} | 1.2. Explain the importance of managing change within own organisation. {8 Marks} ...
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...Oct 10 ACCREDITATION SCHEMES WITHIN OUR ORGANISATION – SSGT MARCUS MILES “An education isn’t how much you have committed to memory, or even how much you know. It’s being able to differentiate between what you do know and what you don’t” – Anatole France, French Novelist (1844-1924) INTRODUCTION 1. Accreditation is available to our Military Administrators throughout their careers via a number of sources; this accreditation incorporates civilian qualifications into military training and is vital to the personal and professional development of our branch and soldiers. It is of extreme benefit to the corps as well as the individual. The aim of my report is to guide and advise administrators on the opportunities available to them via accreditation schemes to enable them to be recognised and rewarded inline with their civilian counterparts, I also intend to remind senior management of the opportunities available, so they are better informed to achieve the requirements of the corps recruitment and retention plan. I will be writing my report in a rank chronological order starting from Pte through to the Officer ranks. THE ORGANISATIONAL CONTEXT 2. The AGC (SPS) branch delivers administrative support to the entire British Army. The administrative support is from the very bottom, all the way to the top. At the same time civilian business functions are under pinned by administration, no organisation civilian or military can survive without effective administration...
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...Lincoln Electric case 1. Explain how the human resource (HR) policies of Lincoln Electric are linked to its overall corporate strategy. Would you say that HR is a source of competitive advantage at Lincoln Electric? Lincoln Electric’s competitive advantage is in manufacturing of quality products at a lower cost than their competitors. As stated in the case, their strategy was to concentrate on reducing costs and passing the savings through to the customer by continuously lowering prices. This resulted in expansion of both market share and primary demand for arc welding equipment, primary demand for arc welding equipment and supplies, and encouraged exit of major companies from the industry. The management system also incorporated an incentive compensation method. The reward system was premised on the belief that one’s fullest potential can be realized through an effective incentive system that is designed to build teamwork but at the same time encourage individual competition among team members. Through this system, the company is able to build employee loyalty but even more importantly match the HR policy with their overall strategy of high quality products produced at the lowest possible cost to the company. The company endeavors to share in the cost saving by the employee bonus system and low cost of the final products to the customers. This is essentially the hallmark of the competitive advantage of Lincoln Company in the USA. This approach combined with an open door policy...
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...CHAPTER ONE THE THEORETICAL FRAMEWORK: CONCEPTS AND PROBLEMATICS OF THE KNOWLEDGE SOCIETY CHAPTER ONE THE THEORETICAL FRAMEWORK: CONCEPTS AND PROBLEMATICS OF THE KNOWLEDGE SOCIETY Introduction This chapter presents a general theoretical framework for the knowledge society, based on four major axes linked by the concerns and issues invoked by the project to create a “knowledge society” as an integral part of a comprehensive programme of Arab renaissance. The first of these axes presents the premises and principles guiding the knowledge society. The second deals with the conceptual structure of the discourses that have attempted to shed light on the changes in modern societies since the information revolution. Here we have constructed an operational definition of the knowledge society in the Arab world, based on the ideas put forward in the Report’s various chapters. The third axis constructs the systems of reference that have guided, and continue to guide, knowledge discourse in the contemporary world and allows us to become acquainted with the dimensions and options underlying earlier reports on the same topic. The fourth axis examines some of the problematic issues posed today by information and knowledge development in contemporary society, believing that reflection on these issues will influence efforts to close knowledge gaps in the Arab world and achieve comprehensive human development. While subsequent chapters of the Report examine the quantitative and qualitative...
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...Understanding the Management Role to Improve Management Performance. Understanding the specific responsibilities of middle managers in enabling an organisation to achieve its goals. AC 1.1 Describe the Goals and Objectives of your organisation. We have both Goals and Objectives at multiple levels throughout the Cromwell Group. From a company point of view the ultimate Objective is to reach the target of “£600m by 2020.” The Goal of the company is “Our goal is to help you reach yours”. The objective is to a degree a SMART objective if you break it down however there are points that do not conform: Specific – Yes £600 Million is a specific value Measurable – The statement is measurable as we are currently at £297 million the difference between the 2 figures can be calculated. Achievable – We could achieve the £600 however not in our current state. We have a lack of space, technology and understanding of the way forward due to some values held by the owner. Realistic – In our current state without a major investment from the business or without an acquisition it is not realistic. Time-bound – With a target date in place yes it is time-bound. In summary without an investment from the company in a number of areas namely Technology we will not be able to move closer to that magical figure of £600 million. We continue to strive to be the best in our area however we are struggling with issues that a number of other logistics companies have overcome many years ago. The...
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...Vol. 27, No. 5, September–October 2008, pp. 811–828 issn 0732-2399 eissn 1526-548X 08 2705 0811 informs ® doi 10.1287/mksc.1080.0398 © 2008 INFORMS Supermarket Pricing Strategies Department of Economics, Duke University, Durham, North Carolina 27708, paul.ellickson@duke.edu William E. Simon School of Business Administration, University of Rochester, Rochester, New York 14627, misra@simon.rochester.edu Paul B. Ellickson Sanjog Misra M ost supermarket firms choose to position themselves by offering either everyday low prices (EDLP) across several items or offering temporary price reductions (promotions) on a limited range of items. While this choice has been addressed from a theoretical perspective in both the marketing and economic literature, relatively little is known about how these decisions are made in practice, especially within a competitive environment. This paper exploits a unique store level data set consisting of every supermarket operating in the United States in 1998. For each of these stores, we observe the pricing strategy the firm has chosen to follow, as reported by the firm itself. Using a system of simultaneous discrete choice models, we estimate each store’s choice of pricing strategy as a static discrete game of incomplete information. In contrast to the predictions of the theoretical literature, we find strong evidence that firms cluster by strategy by choosing actions that agree with those of its rivals. We also find a significant impact of...
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