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Implementation Ad Training for the New Point-of-Sale System at Wal-Mart Inc

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Implementation ad training for the new point-of-sale system at Wal-mart Inc
In January of 2011 my team and I were tasked with the deployment and implementations as well as setting up the training and support procedures for the new point of sale(POS) system at a test Wal-Mart store in Arkansas. This following plan will detail the strategies which will be employed for the accomplishment of the task and the potential problems and their consequent overcoming. The project is still in development so any of the proposals discussed here are not final and may be subject to further changes.
The new point of sale system our company has designed for Wal-Mart Inc is a state of the art software solution on a new and improved hardware. It is navigates through touch and in some instances security barcodes and keys. It gives the users full control over the transaction process – from editing items in mid sale to immediate transaction reversal or refund. The POS system is also completely suited for the new Radio frequency identification (RFID) requirements set by Wal-Mart Inc. The user interface has been streamlined and contextualized for improved speed and intuitive navigation. It has the capability of tracking commission based sales and it can be synchronized with a handheld near-field communication password manager for quick and easy log-on. Only the expected commands are accessible any given point and an expanded set is available to managers and supervisors. However easier to use the new system is, it will still require 16 to 32 hours of training for full operational knowledge of the system.
The system will be rolled out in different departments every two weeks starting with departments with the lowest customer traffic. Sporting goods is the perfect candidate for the first implementation of the POS system as it has one of the lowest customers-per-hour rates and as well as the need for advanced function handling, such as background verification and hunting or fishing licenses. Once the system is in place it will be monitored remotely by an engineer in the same building with “root” access to all the functions of the machine.
The participating cashiers and sales people will be required to fill out a log of all the events that have presented issues in the sales and check-out process. One of the most important steps of this feedback will be the lead-up to the issue – button presses, transaction type, items etc. This will be immediately submitted to our testing and debugging team for duplication and solutions based on the results.
Another tracker the initial users will have to monitor is speed of transactions and ease of use. Their feedback on the system’s user friendliness will be the stepping stone for further iterations of our POS designs. Our goal is to work closely with the end-user in order to provide a more reliable, fast, and efficient product for our customers.
The training will be conducted in a time frame of 16 hours. The training team will comprise of a graphical user interface engineer a senior designer and I. The plan is outlined in the training manual to be distributed with every unit and consists of focus points for every feature requiring more than two interactions from the user. The training expects a minimum of 15 customers per hour to go through the check-out, if the traffic of patrons during the allotted time is not enough the trainers will simulate transactions of different types and difficulty.
In the months prior the initial implementation the supervisors were asked to record transactions which posed problems for the cashier team and took more than 5 minutes to complete. This log is going to be used by our trainers as scenarios of potential issues. While we realize that the potential problems during the life of the system is practically endless it will prove valuable to demonstrate the power of its problem solving capabilities, as well as train the end-users in basic troubleshooting on the spot.
In more involved troubleshooting situations, our company is committed to have a support team on stand-by, to provide over the phone or on-site troubleshooting. This will ensure the smooth operations at the store as well as the requirement for any further training after the official launch of the system. The support team will also have the ability to remotely control the machines in question in order to more effectively and timely clear any problems arising from software malfunctions.
While we cannot foresee every issue which may arise from the implementation of the new system, we are confident that with the proper training and support the new system will greatly improve the efficiency of the associates at Wal-Mart Inc and will effectively boost the sales through speedy and reliable check-outs and knowledgeable staff. Our company is committed to make the experience of both the patrons and the employees as easy and quick as technologically possible.

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