...so that you can be successful in this course. 4201 Wilshire Blvd., Suite #610 ♦ Los Angeles, CA 90010, CA, U.S.A. ♦ T: (323) 938-4428 ♦ F: (323) 938-4-4429 ♦ E: www.iau.la MGT 620a Operations Management & Supply Chain Syllabus Class Details Name: Email: Phone: Room: Method: Steve B. Young, Ph.D. (A.B.D.) syoung18@verizon.net (818) 360-6115 LA-Classroom C Hybrid Term/Year: Days: Time: Start Date: End Date: Spring Session 1 / 2015 Wednesdays 6:00pm-10:00pm January 05, 2015 February 27, 2015 Instructor’s Biography Steve Young graduated from Western Michigan University with a Bachelor of Science in Engineering and Business. He spent time as an HR director and consultant with many Aerospace firms. Steve has worked in numerous management positions for Boeing, Lockheed Martin, Eco Polymers, Hughes, and PM-10 Consultants specializing in the area of Human resource, business management, and business operations. Steve received his MBA from West Coast University with an emphasis in management and is looking to receive his PhD from Walden University in Applied Management and Decision Making with specializations in Organizational Change and Leadership in 2008. Steve is a senior faculty member and has been teaching for the University of Phoenix in their Undergraduate and Graduate Business Management Program for over 14 years. Steve has been involved in two successful starts up companies since 1985 that are still operating today in a growth environment. He functions as a consultant...
Words: 4036 - Pages: 17
...Nature and the Importance of Operation Management 2 Task 2: The Link between Operation Management and Strategic Planning 4 Task 3: Organizing a Typical Production Process 6 Task 4: Application of Relevant Technique to the Production of an Operational Plan for an Organization 7 Conclusion: 9 References: 10 Introduction Operation management is a part of overall function of a business organization. It means planning, organizing, staffing, leading and controlling the resources of a company those are used to make goods or services of that particular organization. So it can also be said as a part of management function. Operation management is important for any kinds of company including for- profit, not-for-profit, social, commercial etc. IT performs the prime managerial activities of any organization. Weather the organization is service oriented or profit oriented to achieve goals it needs to manage its resources like human, technological, informational etc. organizational management makes the way for a better combination of these resources. In this assignment the nature and importance of operation management will be described. The importance of organization management for an organization, its operation in a selected organization and evaluation of operational management of a selected organization by using a process model also will be described. There is a link between operation management and strategic management it will also be explained. The importance of Three Es’,...
Words: 3462 - Pages: 14
...INTRODUCTION Operations management primarily concerned with making the most efficient use of whatever resources an organisation has, so as to provide the goods or services their customer needs, in a timely and cost effective manner. Operations management can apply to virtually any kind of organisation, whether it operates in industry or commerce, services or the public sector. Every organisation must be concerned with efficiency whether or not it exists to make a profit, because it still needs to give as much value for money as possible to its customers. Operations management operates via the organisational structure which currently exists. All businesses are concerned with quality, usually because they have come to understand that high quality can give a significant competitive advantage. Quality management has come to mean more than avoiding errors. It is also seen as an approach to the way processes should be managed and, more significantly, to improve. This is because quality management focuses on the very fundamental of operations and process management – the ability to produce and deliver the products and services that the market requires, in both the short and the long term. This research paper will discuss the importance of effective operations management in achieving the objectives of Plas Newydd Care Ltd and how the existing operation management processes meet the organisation’s overall strategic management objectives. In this paper also will discuss the importance of quality...
Words: 740 - Pages: 3
...Assignment Assignment front sheet |Qualification |Unit number and title | |Pearson BTEC HND Diploma in Hospitality Management |Unit 6 Rooms Division Operations Management | |Student name |Assessor name | | | | |Date issued |Completion date |Submitted on | |05th January 2015 |08th March 2015 | | | | | |Assignment title |Rooms Division Operations Management | |Learning Outcome |Assessment |In this assessment you will have the opportunity to present evidence |Task no. | | | ...
Words: 2141 - Pages: 9
...|Unit number, Code and Title | |Pearson BTEC Level 5 HND Diploma Business |Unit 34, R/505/8181, Operations Management in | | |Business | |Module Leader: |Lecturers: | | |Hakeem Kazeem | |Distribution date |Submission deadline | |W/C – 22/09/14 |7th December 2014 | | | | |Assignment title |Operations Management in Business | |Learning Outcome | |Assessment Criteria |In this assessment you will...
Words: 2190 - Pages: 9
...pp.86) All operation managers are designers of the products and operation management is an activity that manage resource which is devoted for production and delivery of products and services. Additionally (Slack et al, 2008) lecture notes of I G Perera. ‘It is about the way in which organisations produce goods and services.’ The below assignment will show how IKEA’ operations management has made IKEA to one of the most successful furniture retailer in the world. The assignment is divided into three parts. The first part will analyze the elements of IKEA and operation management. The second part will identify the main V’s used by IKEA and design process. The third part will identify how IKEA has met customer needs and will explain how the business objectives of IKEA is met. At the end, recommendations for IKEA will be provided and a conclusion is drawn. Every organization has a part for the operations functions as all organization produce products or services. Research has noted that most important element in IKEA furniture’s is that they are self-assembled. A view of the IKEA furniture is outlined in Why You Love That IKEA Table, Even If It’s Crooked, by Shankar Vedantan ( February 06, 2013) Most humans would want to say that I made it, it is my products, that is what IKEA has done. Further the furniture’s are made out of timber, in planet friendly manner, which would result in going to earth after the end of the life cycle in operations management. Operations strategy ...
Words: 1501 - Pages: 7
...Supply chain management has gaining its importance in serving business operations and being part of strategic management of the business. Its role has been shifted from being a support department to being the core department of business with strategic importance and role to play in overall operations of the business. In modern business world no organization can sustain without having a well established, effective and efficient supply chain management. The role of vendors along with vendor management with the introduction of information technology is important consideration for organizations. Now with increase of strategic importance of supply chain management the service provider is now becoming a partner to the organization, rather being just the vendor. The factor influencing competitive advantage of the organization is now having the better vendor management and vendor relations in the list. Therefore in coming years the importance of supply chain management is expected to increase with the increase in competition and globalization. To understand the strategic supply chain management, key concepts and use of information technology to maintain the vendor relationships, this report in presented on one of the leading FMCG company Nestle. Their products range is wide and the concentration of this report is on organization’s Pakistan operations. Since Pakistan is the part of their global supply chain operations but for their milk products they have to rely on the local milk...
Words: 278 - Pages: 2
...TOWARDS A BETTER UNDERSTANDING OF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES Article: International Journal of Production Research • This paper reports the result of a comparative study of quality tools and methods adaptation by operations and supply chain managers. • SCQM is defined as a system based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers. • Operation management is traditional been explained by some version of an ‘inputs-transformation process- outputs’ view of the productive capability of the firms. From Quality perspective, operation managers have focused on internal activities such as process control process improvement, product design improvement and design of experiment. As a result, more and more six-sigma improvement project evolved. • In addition experts like Deming have long emphasized importance of customers and supplier. • In this paper, it explored the difference between quality management practice of operation managers and each type of managers emphasizes supply chain managers, including what quality tools. Tool can here mean the method such as benchmarking, an approach to improving quality such as process improvement team (PIT) and leadership. Literature review and hypothesis development • Supply chain management has developed as a field from the integration of operations and marketing management. As a result, a linkage with upstream firms – which...
Words: 962 - Pages: 4
...A Model of Service Classification Based on Consumer Needs Service Operations Management Track FARIAS PEREIRA , Suzana Carla Doctoral student at Fundação Getúlio Vargas/EAESP Department of Administration of the Production and Operations CATTINI , Orlando Jr. Professor of Fundação Getúlio Vargas/EAESP Department of Administration of the Production and Operations Abstract Most of the literature and research on services focus on the characteristics that distinguish products from service. One of the topics to be improved is the service classification . Most service classifications do not consider the client’s needs as a crucial parameter either to the quality of the service or to the success of the strategy. This study presents a service classification outline and proposes a framework that takes the consumer needs into account. The dimensions considered in the classification model were defined through the analysis of the management literature and questionnaires answered by Brazilian marketing and operations specialists. 1-Introduction The main aim of establishing service typologies is to offer insights for the development of strategies (Lovelock, 1983). However, most classification models do not consider the clients’ needs, which is a crucial parameter considering the delivery of a quality service and the success of any strategy. The first models were defined based on operational aspects, under the service provider’s perspective (Cook et al, 1999; Mills and Margulies,...
Words: 3546 - Pages: 15
...Human Resource Management and Project Management Throughout this paper I will be discussing Human Resource Management principles compared to Operations Management principles, Project Management principles compared to Operations Management principles, and the importance of professional service organizations in standardizing a profession. Human resources management evolved from the task-oriented nature of personnel administration in the 1980s and 1990s to a strategy-focused extension of the organization in the 2000s (About SHRM, n.d.). HR management is driven by several business principles, particularly the "Ten C" collection of HR management principles developed by HR management expert Alan Price, author of "Human Resource Management in a Business Context." Price's 10 principles are "comprehensiveness, credibility, communication, cost effectiveness, creativity, coherence, competence, control, change and commitment (About SHRM, n.d.)." Based on these principles, they seem to tie directly in to the same principles as Operations Management. In Operations Management you have to have credibility to be effective in your role, communication is a must to make the business run smoothly and properly, you would need to be cost effective so that your business is being profitable, many times you need to be creative in completing tasks to get to your final objective, you need to be competent in what you do, have control over all complications that may arise, be open to change, and be...
Words: 944 - Pages: 4
... This course is an introduction to the fundamental principles of food and beverage services management emphasizing how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students learn theoretical and practical skills for effective management of food and beverage service operations relating to front and back of the house, leadership, management principles, service skills, service styles (French, Russian, American), and training of personnel. : CO# | Description | PO1 | PO2 | PO3 | PO4 | PO5 | PO6 | PO7 | PO8 | PO9 | PO10 | PO11 | PO12 | PO13 | PO14 | 1 | Describe basic management principles and concepts as applied to food service professionals. | | | | | | | | | | | | | | | 2 | List and discuss the duties of the different job responsibilities of food servers, caterers/banquet servers, room service attendants, beverage servers and bartenders, as well as various management positions in food & beverage. | | | | | | | | | | | | | | | 3 | | | | | | | | | | | | | | | | 4 | Compare and contrast the management elements of American, French and Russian service. | | | | | | | | | | | | | | | | Perform the different skills in...
Words: 1122 - Pages: 5
...Using the Principle of Operation Management to reactivate a firm: A Case study of WH Smith Level 4 – HNC and Level 5 – HND Operations Management in Business Contents Task 1: 3 Operations Management: 3 Key Elements of OM 3 Need to produce or deliver goods or services as per specification: 4 How OM helps achieving strategic objectives: 4 WH Smith: Systems Analysis: 5 Task 2: 6 Three ‘E’s in WH Smith: 6 Cost minimization and quality maximization for WH Smith: 6 Importance of the five performance objectives of WH Smith: 7 Task 3 9 The Importance of operational planning and control: 9 Linear programming for WH Smith: 10 Critical Path Analysis in WH Smith: 10 Defining quality and maintaining quality: 10 Harvard Reference 11 Introduction To WH Smith & Former CEO Kate Swann WH Smith is a High Street retailer first founded in 1792. The retailer started as a newsagent, stationer and confectioner, the business model was successful which compelled the then owners to expand and grow. WH Smith is widely recognized as the worldwide quality retailer. During 2006 WH Smith was issued with a profit warning as the FTSE-250 company expected losses of over £100 million, WH Smith faced fierce competition from online giants Amazon and eBay who were slowly but surely eating away their dominent market share. Kate Swann was ushered in to solve the problem and within 10 years she was able to take a loss making company and turn it into £100 million profitable company. Kate...
Words: 2760 - Pages: 12
...Journal of Air Transportation Vol. 10, No. 3 -2005 STUDY RESULTS ON KNOWLEDGE REQUIREMENTS FOR ENTRY-LEVEL AIRPORT OPERATIONS AND MANAGEMENT PERSONNEL Stephen M. Quilty Bowling Green State University Bowling Green, Ohio ABSTRACT This paper identifies important topical knowledge areas required of individuals employed in airport operations and management positions. A total of 116 airport managers and airfield operations personnel responded to a survey that sought to identify the importance of various subject matter for entry level airport operations personnel. The results from this study add to the body of research on aviation management curriculum development and can be used to better develop university curriculum and supplemental training focused on airport management and operations. Recommendations are made for specialized airport courses within aviation management programs. Further, this study identifies for job seekers or individuals employed in entry level positions those knowledge requirements deemed important by airport managers and operations personnel at different sized airports. INTRODUCTION In a speech given at the fifth annual General Aviation Forecast Conference, then University Aviation Association (UAA) President James E. Crehan called upon the aviation industry to define future personnel needs in terms of entry level qualifications and experiences so that UAA member institutions could respond to those needs. Previously, Lehrer (1992) had brought to the...
Words: 9236 - Pages: 37
...Operations management is a system or a process which creates goods and / or provides services. It includes Planning, Implementation, and Controlling of industrial production processes to ensure smooth and efficient Operations. Operations Management techniques are used in both manufacturing and service industries. The responsibilities of Production Management include the traditional men and women, machines, methods, materials, and money. Managers are expected to maintain an efficient production process with a workforce that can readily adapt to new equipment and schedules. The production cycle requires that sales, financial, engineering, and planning departments exchange information such as sales forecasts, inventory levels, and budgets until detailed production orders are dispatched by a production-control division. Managers must also monitor operations to ensure that planned output levels, cost levels, and quality objectives are met. They may use industrial engineering methods, such as time-and-motion studies, to design efficient work methods. They are responsible for managing both raw materials and information materials. Normally small scale businesses do not take this concept much into concern because they do not involve in a huge scale of production. But when it comes to the medium scale and large scale organizations, operations management has become an essential aspect and every organization consider this as one of the major activities to carry out. Managing purchases,...
Words: 461 - Pages: 2
...Title OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author...
Words: 3895 - Pages: 16
