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Improving Customer Satisfaction

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Submitted By lisa2862k
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Introduction
We as humans are complex creatures. This complexity involves every facet of our lives including our thoughts, feelings, and emotions. It is inevitable at some point in time, someone will breakdown and cry at work. The reason for this could be a mixture of situations happening in an individual’s life that has become beyond the point of them being able to handle the pressure at any given moment. The question to ponder is: Is it Okay to Cry at Work?
Ineffective Management of Emotions
I think that organizations need to be mindful of the way their employees are feeling considering that some of an employee’s emotional stress or pain could be a direct result of their working environment. I think that it is the responsibility to ensure that employee’s emotions are managed in a meaningful and positive way. However, I also believe that there are many factors that hinder an organizations ability to manage emotions effectively.
It is without a doubt people want to be successful in their jobs. They want to be looked at as strong, knowledgeable, analytical, highly skilled, and able to perform under pressure. It could be presumed that if a person is emotional in their work environment it will be perceived that they are weak, instable, and not desirable (Munchinsky 2000).
Another possible explanation for organizations inability to manage emotions effectively is the leaders of the organization may not have a full understanding of the concept of mood and emotions. If the leaders cannot understand the basic concept they certainly cannot begin to manage a situation effectively.
In addition, some organizations are very large in employee population. These organizations may not have the time, the finances, or other resources to make available to employees when emotions run high. To take things one step further, I have worked for organizations who just

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