...loving McD's Tom Roach Admap: November 2012 MORE ARTICLES ABOUT Brand and product choice Brand strategy Brand and product choice Brand strategy Show all Fast food, takeaway outlets Summary This article looks at McDonald's recovery from a period of falling sales, with lessons for the rest of the fast-food sector. The Quick Service Restaurants sector has been steadily growing over the past few years, boosted by the smaller sub-sector of 'fast casual dining', while non-branded, independent restaurants are suffering. Reasons for this shift are that consumers need to trust the food offered, that they love brands and are looking for family appeal. McDonald's communications has been built on four marketing pillars: value, variety, favourites and trust, leading the way back to strong growth. Restaurants and takeaways Food, diet and obesity Marketing food: I'm loving McD's Tom Roach Leo Burnett If you enjoy this article from Admap, find out more about subscribing to Admap and Warc. This article may be shared or reproduced online, provided the contents are not altered and the source is acknowledged as: Reproduced from Admap with permission. © Copyright Warc. www.warc.com/admap Six years ago, the McDonald's brand was severely damaged by media castigation of the products' nutritional values and impact on public health. Sales were falling, and even once loyal customers had fallen out of love with the brand. This is the story of the brand's recovery, with lessons for the...
Words: 3170 - Pages: 13
... Momani. - Saif Obidat. - Ala'a Al-qadi. Supervisor: Dr. Malek Al-Majali Index Subject | Page | Chapter 1 | | 1.1 Introduction | 3 | 1.2 Study statement | 4 | 1.3 Study questions | 4 | 1.4 Objectives. | 4 | Chapter 2 | | 2.1 Literature study | 5 | 2.2 Previous studies | 6 | 2.2.1 Measure of viral marketing impact on purchasing decision. | 6 | 2.2.2 Determinants of Customer Satisfaction in Fast Food Industry. | 6 | 2.2.3 The Viral makes you aware -How is brand association affected by viral marketing through individual networks? | 7 | 2.3 Fast food restaurants firms’ effort in social media | 7 | 2.4 Dimensions of viral marketing affecting customers’ satisfaction. | 10 | 2.4.1 Promotion | 10 | 2.4.2 Brand Awareness | 10 | 2.4.3 The Brand Trust | 12 | 2.4.4 Brand Association | 14 | Chapter 3 | | 3.1 Conceptual Model and Hypotheses | 15 | references | 16 | Chapter 1 1.1 Introduction Viral marketing is becoming a key instrument in marketing strategies now days, used by a lot of firms to achieve there goals. viral marketing uses the instincts of humans to communicate share knowledge and socialize with each other , due to the wide spread of the internet among all people now days, and the tendency of people from deferent ages to spend more time on the internet to use the social media, some times more than the time...
Words: 3765 - Pages: 16
...Estimated Budget: X0x0x0x0x0x0x DATE: March 3, 2010 Attachemet if any: Corp. Brochure RA Passport RA Existing AV Preparing for: External Agency, Tredex Time Frame: March 20, 2010 Briefed by: HOCM, CCM Communication Objective: Create a positive a perception and belief that RABL is Enriching Lives with the Trust of its Customers. Strategy for the Communication: The communication strategy is to triger sensuals and perceptions by using Audio Visuals which would create an enduring trust and belief among TG and help recalling or create aspiraion and bond with RABL. For internal audiance (the employees) it would create a sense of pride and help them to take the pride in a positive way which would create hope for better future. The values like “Integriry, Excellence, Customer Satisfaction, Initiatives to Innovate, and the People” are the prime inspiation for the employees of RABL. As they believes and takes by the heart and performs as well as strives to develop continuously. The guiding principles keeps them focused to their objective. Advertising Objective: Awareness generation and recalling the positive traits of RABL Brand Values through Corporate AV in a subtle yet strong way. 2|Page RA COMMUNICATION BRIEF Tone of the Comunication/Advertisement: Visually appealing and sounds very rhythemic. Bigger then life effect. Communication media: A Corporate Audio Visual (AV) which will be shown to internal and external audiance...
Words: 774 - Pages: 4
...Effect of brand trust, brand image on customer brand loyalty in FMCG sector at Egypt ABSTRACT: Purpose- The purpose of this research is to identify and study the main factors that Affecting on customer brand loyalty in FMCG sector in Egypt. Design/Methodology/Approach- 26 variables have been explored using literature reviews and exploratory survey of consumers from different income levels, different lifestyle. Data obtained from the reliable sources (e.g. press releases, Science Direct site, Wikipedia) have been used to study the main factors that Affecting on customer brand loyalty in FMCG sector in Egypt. Findings- Based on literature reviews and exploratory surveys, the key determinants impacting consumer’s product...
Words: 9845 - Pages: 40
...Table of Contents Introduction 1 Background information 1 Problem analysis 2 Why is Transken Global facing a trust issue? 2 Solutions 4 Branding in an Industrial Context 4 Analysis of the Current Brand 4 Essential Brand Messages to Communicate 5 Communication Media 5 Conclusion 9 Source List 10 APPENDIX 1 12 APPENDIX 2 13 APPENDIX 3 14 APPENDIX 4 16 Introduction Every company must deal with the critical issue of attracting people to purchase its product or service. The most difficult time is the beginning, when company is becoming established in the market. Firms must think of ways to spread information so it will be received by customers willing to buy the product. There are two kinds of commerce transactions, Business-to-Consumer (B2C) and Business-to-Business (B2B). While the general idea of marketing in both stays the same, the role changes when one needs to act in the frame of B2B. Not all businesses are as easily reachable as ordinary consumer, who walks along the street and sees the advertisements, thus, the approach for reaching other businesses must be shaped differently, adding more emphases on searching inside certain industries and approaching separately. When the company becomes more recognizable with a good reputation among target businesses then getting them to consume the product or service becomes easier. They do not have to spend so much time searching for companies because businesses already have the information they need...
Words: 6897 - Pages: 28
...emeraldinsight.com/0263-4503.htm Brand equity for online companies Rosa E. Rios Australian College of Kuwait, Safat, Kuwait, and Brand equity for online companies 719 Received 1 May 2008 Revised 1 July 2008 Accepted 1 July 2008 Hernan E. Riquelme Kuwait-Maastricht Business School, Salmiya, Kuwait Abstract Purpose – The purpose of this paper is to determine if the traditional approach to measuring brand equity applies to online companies. Design/methodology/approach – This objective is pursued by: developing a measurement model of brand equity for online businesses; and testing the nomological validity of the model using structural equation modelling. Findings – This study finds partial support for the application of the offline brand equity theoretical framework based on brand awareness, brand associations and loyalty for online companies. Brand loyalty and brand value associations directly create brand equity. Research limitations/implications – The study is cross-sectional, the indicators or observable variables used in this study may not be deemed comprehensive enough, no interaction effects have been incorporated, and finally, the research study was based on a few online business retailers. Practical/implications – The results support the view that a consumer’s perceived sense of value resulting from a transaction with an online business develops loyalty. Also, brand-trust association and brand awareness indirectly contribute to creating brand equity through their influence...
Words: 11896 - Pages: 48
...Concord Real Estate Ad Analysis: Ideologies the Ad Evoke: postabito noy!!! Bastobey desher prothom satelight city • True Dream • Complete living • Free from pollution ( we are environmentally aware) Straight Message: Discount on flats Message Appeal: certain gifts Unique Selling Proposition: concord lake city The logo is focused Brochure Analysis Ideologies the Ad Evoke: postabito noy!!! Bastobey desher prothom satelight city • (True Dream) • Complete living • Free from pollution ( we are environmentally aware) Straight Message: Discount on flats Message Appeal: certain gifts Unique Selling Proposition: concord lake city Creative Strategy: 36 years experience (Poychate parechi manusher moner onek gobire, joy koresi sobar bisas o asta). Position: an image showing the concord lake city The logo is focused Communication Problems: no office address is given bti Brochure Analysis Ideologies The Ad Evoke: a reputed old company (...since 1984) • Specific Target segment (exclusive apartment, Your prestigious new address, For you and your family, Ideal home for living) • Complete living ( details floor plan) Unique Selling Proposition: The Park Radiance Position: an image showing the park Radiance Focused on: ISO 9001: 2000 Certified, REHAB: MEMBERSHIP 001 The logo is used 2 times Asset Brochure Analysis Ideologies The Ad Evoke: focused on company information (Asset’s Vision) Straight Message: list of apartment projects Creative...
Words: 1239 - Pages: 5
...| Brand Loyalty and Its Measurement | | Literature review | | Brand Loyalty and Its Measurement | | Literature review | Contents Brand Loyalty 2 Advantages of Brand Loyalty: 3 The Four Pillars of Brand Loyalty Marketing 4 Keep Your Loyal Customers Loyal 4 The Sale Is Not the End of the Marketing Task 4 Branding Policy Is Business Policy 4 Three Dimensional Model of Brand Loyalty 5 Measures of Brand Loyalty 6 Trust-based Commitment model 7 The Multidimensional model 8 Net Promoter Score model 8 Multivariate Analysis of Brand Loyalty 9 Involvement/ Support Model 13 References 14 Brand Loyalty The success of a firm depends largely on its capability to attract consumers towards its brands. In particular, it is critical for the survival of a company to retain its current customers, and to make them loyal to the brand. Firms selling brands with a high rate of loyal consumers have a competitive advantage over other firms. Brand loyal consumers reduce the marketing costs of the firm as the costs of attracting a new customer have been found to be about six times higher than the costs of retaining an old one. Moreover, brand loyal consumers are willing to pay higher prices and are less price-sensitive. Brand loyalty also provides the firm with trade leverage and valuable time to respond to competitive moves. In sum, loyalty to the firm's brands represents a strategic asset which has been identified as a major source of the brands' equity...
Words: 4529 - Pages: 19
...Building Brand Image With Ethics The Positive and Negative Effects of Ethical and Unethical Behaviors on Brand Trust Executive Summary In the market of today, businesses are faced with complex situations where they not only have to make decisions for the better of the company, but also for the better of society. In an economy and market that thrives on the competitiveness of various companies, business officials must abandon the focus on profit and focus on the needs of their consumers. Businesses cannot thrive without the support and trust of their primary and secondary stakeholders. These can include – consumers, employees, media, community leaders, etc. Businesses work to build and maintain meaningful relationships with these groups to ensure that they experience longevity and increased productivity. In order to obtain consumer preference over other companies, businesses must establish and maintain certain motives and incentives for their decision making. This will ensure two very important factors needed to maintain valuable business practices, positive brand image, and brand/consumer trust. Brand Image and Brand Identity When building a prosperous business, in the private or public sector, great focus must be dedicated to the brand’s image, equity, or value it holds. Brand image can simply be described as an impression; it is the consumers’ perception of a brand’s complete persona. Positive qualities, shortcomings, scandals, poor or effective...
Words: 3273 - Pages: 14
...The Yellow Papers Series Are you publishing using social media? Just stop. We think it’s time for a new approach. Are you publishing using social media? The Yellow Paper Series 2 Our advice is to STOP. While many marketing organizations have embraced social media as an additional outbound marketing channel, they aren’t quite seeing the results they were hoping for. We think it’s time for a new approach. Has your organization ventured into social media marketing? Have you set up a Twitter account? A Facebook fan page for your offering? Or have you posted some YouTube videos? Are you brainstorming ways to add new fans? Tweeting “exclusive offers”? Shifting your staff around in order to support these new efforts? And do your social media efforts feel like an “add-on” — yet another time-intensive activity on your already overwhelming marketing task list? Our advice is to STOP. Stop and rethink your approach to social media with a new perspective. Rather than focusing on being on more sites, adding fans or getting comments, instead zero in on ideas for engagement, influence and activation — and that all-important lever, trust. Are you publishing using social media? The Yellow Paper Series 3 Eric Weaver, Director of Digital Strategy DDB Canada, is a digital marketing veteran who has helped major brands build and extend their marketing efforts using digital and social channels. Since starting his marketing career in 1991 at America Online, Eric has provided...
Words: 3115 - Pages: 13
...using their devices internationally; in addition the user-friendly devices and up to date technology is really well received by their current customers. Beyond positioned to market it’s existing international reputation and strong infrastructure in Europe, to emphasize its international capabilities. Also, from a market penetration perspective, those two segments have a smaller representation from a competition given the size of the market itself. The two segments combined represents less than 25% of the overall market in the US, however have strong CAGR with segment D at the top with 20%, and segment C with 12%. A general qualitative analysis like the one above may be good enough to determine the segments Beyond should pursue, however, we recommend a more detailed analysis of segment attractiveness such as the “3C Framework”, to assesses customer, competitor and company factors. Question 2: Being profitable by servicing a particular segment is possible when a company is able to design a strategy that capitalizes on the current mix of customer (i.e. segment size, growth potential), competitive (i.e. unmet customer needs, intensity of competitors, and barriers to entry) and company (i.e. firm’s capabilities and objectives) conditions. As discussed in Question #1, the most attractive segments for Beyond to pursue are segments D and C, or a combination of both. If Beyond chooses to pursue customers in segments D and/or C, by providing either a...
Words: 1168 - Pages: 5
...Does Good Branding Result in Good Sales? Introduction It is all about the Brand, a typical consumer mind speaks when talking about a product. Interestingly, it is not always consistent that a consumer will buy “Branded” products as labelled by the company but in fact buys the products which he/she labels as a “Brand” according to his/her perception and leaves all the companies in search of a magic wand that can propel the sales of their products labelled as a good brand. Hence the million dollar question “Does good branding result in Good Sales?” The paper examines how branding actually resulted or didn’t result in good sales. Before answering the question stated above, let us establish a common understanding of a Brand and consumer perception of the brand and yes it starts with a question. What is a Brand? The simplest answer is that a brand is a set of associations that a person (or group of people) makes with a company, product, service, individual or organisation. These associations may be intentional – that is, they may be actively promoted via marketing and corporate identity, for example – or they may be outside the company’s control. For example, a poor press review for a new product might ‘harm’ the product manufacturer’s overall brand by placing negative associations in people’s minds. As stated by a Branding guru (source unknown) “If Coca-Cola were to lose all of its production-related assets in a disaster, the company would survive. By contrast, if all consumers...
Words: 2669 - Pages: 11
...move that was to cost more than $200 million in expense and lost profits and cause damage to the brand image of the trade-marked products of The Coca-Cola Company (CCC), the Belgian Health Ministry ordered that Coca-Cola trade- marked products be withdrawn from the Belgian market and warned Belgians not to drink any Coca-Cola trade-marked products they had in their homes. Later, France, Luxembourg and The Netherlands also banned or restricted the sale of Coca-Cola products. The production and distribution of Coca-Cola The CCC, with headquarters in Atlanta, Georgia, USA, is the world’s leading producer of soft drink concentrates and syrups, providing consumers with one of the world’s most popular soft drinks. CCC and its subsidiaries manufacture, market and distribute syrups, concentrates and beverage bases for the Coca-Cola brand and over 230 other brands bearing CCC trade marks that are sold world-wide. In addition, CCC provides advertising and other promotional support for these brands. Coca-Cola Enterprises (CCE), the world’s largest producer and distributor of products bearing CCC trade marks, as well as other bottlers, buy CCC’s syrups and concentrates and produce and distribute final soft drink products. Europe is an important market for CCC and CCE with approximately 23 per cent of world-wide sales originating there. While other bottlers produce and distribute CCC brands in some European...
Words: 1089 - Pages: 5
...benefits if they are able to utilize internet in the right way. I own a small clothing store, which I have decided to take online. I expect it will add to my benefits as well as help in increasing sales by reaching new customers. In this regard the first step will be to do a SWOT analysis to find out my strengths and opportunities as well as to measure my threats. I will need to check which additional opportunities I will get when I get my business online. Strengths: 1. The first strong point or a competitive advantage that my store has is that it is among the biggest in the locality. We sell multiple popular brands and can serve customers across different levels. We have products for those who spend on the high priced fashion brands as well as also for those who generally buy the medium priced brands. 2. The second important strength is the convenience of access or our location. We are located at a place where it is not difficult for the customers to reach us and it is an additional advantage. The consumer can easily find us after checking our location on the web. Weaknesses: Apart from the strengths there are some weaknesses also, which I have...
Words: 1036 - Pages: 5
...Introduction First of all, the world product are diverse, we must also requires manufacturers of small qualities, multi species, and Toyota company is one of the world best-know and most successful business. In 1957, Toyota enter the United State, is now almost half of the Toyota cars production and sales in the United State. One of the product call Corolla sedan known worldwide, creating a single brand the highest sales record. The one who create the Toyota brand was Akio Toyoda. He inherit his grandfather career to continue Toyota this brand, and he become the COO in this company. SWOT Analysis Strengths * Toyota is the first who create the hybrid car in the world, because they got advance technique skill to develop it, so they become the world famous brand. * They have their factory all over the world. * Their prices of car was In the middle, won’t be to cheap and expensive, most of the people can afford it. | Weaknesses * Nowadays, there’s many brand in the world. So the cars market was too competitive, they have to more creative than other competitor or other less it’s hard to survive in the market. Much more cars brands to choose. Their advertising must be funny more creative to let the consumer aware it. Without the things, it won’t attract consumer to buy your things. | Opportunities * Current low interest rates (which the Fed has promised to maintain for sometime) may make new cars more appetizing. Most if the cars in Singapore use until 10 years...
Words: 1612 - Pages: 7