Free Essay

Individual Case Study

In:

Submitted By danaz18
Words 1027
Pages 5
Individual Case Study
Organizational Behaviour - L51
Instructor: Dr.Bader Al-Esmael

Presented by:
Dana AL-Zubaidi
201106564
Due 25th of December 2014

Analysis
Maryam Qureshi case is one of the cases that show the role of “haraam” practices on behaviour and performance of employees. Maryam is a customer support specialist in the People’s Services inc, a very successful organization with high qualified employees and a reputation that is praised by the public. When Maryam firstly joined the company, she was a productive employee with high performance evaluations continuously, but suddenly, at some point, her performance started to be weak and her efficiency was decreasing. She acted in a very mad manner and many negative attitudes have been observed by her supervisor Haleema such as being late, taking long breaks for lunch, and her evaluations generally started to fall. Haleema decided to meet up with the boss; Nikhat, to discuss Maryam’s situation and try to come up with evidences about what are the major factors that resulted in Maryams attitude through the first year period she spent in the company. Her attitude and performance were like in an elevator, many ups and downs, and all was shown in the performance evaluations. Maryam received her first written disciplinary notice regarding her attendance and punctuality for January and February, she claimed that she had some problems at home, as her co-workers expected as well. After the first notice, Maryam got back again to business and the high performance and activeness was back again. In early May, she issued her second warning, not only regarding bad attendance and punctuality again for the month April, but declining working performance; she faced some difficulties finishing tasks. Until the mid of July, everything was alright and Maryam was the efficient calm employee so she can maintain her Job for her kids. After that, things got much worse and Haleema started to feel really worried. Haleema claimed that her evaluation was less than satisfactory for the months before July, and Maryam attitude was fallen towards negativity through July and that when she asked Haleema to put her in other department that has less pressure and tasks so she will work less. Consequently, she didn’t come to work at all after that day which led Haleema to another meeting to Nikhat for a final discussion. Maryam’s relationship with others in the company was really bad because of her being aggressive. They all claimed that the problem is that she had a kind of addiction to alcohol, although they don’t have tangible evidence. The final decision conducted from Haleema, nikhat and the management department is to fire her after considering her problems with the employee assistance programme, a very beneficial source in handling problems.
Questions
1) Can Haleema terminate Maryam without running into legal problems?
When it comes to reality and legality, Maryam should be sued because of her attitude and damages that she has caused as a result of wrong practices such as being drunk. However, it is up to Haleema and the management department to decide if whether they want her to be judged and sued or not. If she will be sued, for sure she will get into legal problems and might be thrown in jail. In addition, she is a single mother of two teenage girls, which will bring her to more troubles as she can’t take care of her daughters because she is always unconscious.
2) Should Haleema have acted sooner? If so how?
In my opinion, giving Maryam two chances was an effective idea because she tried to improve herself whenever she could. But as Maryam’s hopeless case, acting sooner or later wouldn’t have fixed the problem because Maryam had personal issues and they should be fixed in the first place, then other problems can be considered. On the other hand, contacting the employee assistance programme was a good idea that might help Maryam to manage her issues.
3) How you can make Maryam motivated from your own opinion?
In my opinion, the only way to solve a problem is to confess that there is a problem. Obviously, Maryam is a really productive employee and she didn’t have any issues with her job at the first place, but once she started to act strangely and unconsciously, her performance, punctuality and attitude got affected negatively. The main issue is that Maryam wasn’t aware about herself having an issue. Subsequently, Haleema should’ve tried to talk more with Maryam and advice her so she can be aware of what she is doing and how being unconscious and aggressive is affecting her Job. In addition Haleema should’ve considered that having a good and supportive relationship with the employees can result in a sufficient attitude and they will feel comfortable in everything they do and give them the space for feelings disclosure. However, the monthly evaluation helped and motivated Maryam to be a high qualified employee all over again, but at the same time, if the basic problem isn’t solved, her life from different aspects will still be affected. Another solution might be to contact with a shrink who she can be presented to so she or he can provide us with clues about what Maryam is going through and try to manage and fix the problems.
4) Do you think Maryam behaviour negatively affected her Colleagues?
Maryam’s relationships with co-workers got affected negatively. As a result of her being aggressive; fighting with everyone and shouting at others, all resulted in deteriorating relationships with others. Work environment is very important in having productivity, if the employees are not satisfied, they will not be productive and they will hate their Job.
5) How Nikhat should deal with this matter?
Nikhat has adapted good manners in Maryams case. By advising Haleema to review Maryam’s personal file and go through it carefully to decide the weaknesses in Maryam’s performance, in addition to giving Maryams two chances before firing her. On the other hand, Nikhat could’ve handled the situation in a better manner by solving the main problem Maryam was facing. Being supportive to Maryam would’ve changed many things because of understanding what she was going through.

Similar Documents

Free Essay

It 242 Individual Voip Case Study

...Individual Assignment: VoIP Case Study IT-242 Instructor: For this assignment I found one of the markets leading VoIP, IP and legacy systems wholesaler distributer and integrator Metaswitch- http://www.metaswitch.com/. Metaswitch has the ability to bring together legacy internal communications systems alongside new VoIP technologies that allow huge amounts of business to be generated and grown upon for carriers and communication service providers. For this case study I chose a company that is based in the state of New Mexico Plateau Wireless- http://www.plateautel.com/index.asp , with the case study of their integration with Metadata software and technologies- http://www.metaswitch.com/sites/default/files/Metaswitch-Case-Study-ENMR-Final.pdf . The need for Plateau to grow into offering more services is the real reason for them to take their legacy PBX system and merge it and grow it into a hybrid system that is more application and software based with VoIP. Plateau services over 13,000 hard lines for clients as well as moving into wireless communications and being the first to bring FTTH to New Mexico residents (which they don’t have for my area =(). Plateau was sold on Metaswitchs technology which allowed a cheap way to setup the companies growing customer base with the seamless integration of the Metadata soft switch and its ability to adapt and grow to Plateaus Fiber, Wireless and landline needs. Of course being that the basis of the softswitch is for VoIP, standard...

Words: 379 - Pages: 2

Free Essay

Spe 556 Week 6 Individual Case Study

...SPE 556 Week 6 Individual Case Study To Buy This material Click below link http://www.uoptutors.com/SPE-556/SPE-556-Week-6-Individual-Case-Study Interview the special educator who works with this student and the child’s parent. Write a 2,000- to 3,000-word summary of your observations in which you address the following: • Describe characteristics of the student’s disability. • What types of assessments are used to provide you with information on the student’s strengths and needs? • What are the student’s present levels of educational performance? Describe academic, processing, and communication strengths and needs. • How do you teach this student? What accommodations do you need to make for this student? What assistive technologies or augmentative communication devices are appropriate? • What instructional considerations need to be made for reading, written expression, mathematics, and life or functional skills? • What are the student’s behavior management, environment management, health care, and self-management needs? Suggest strategies. • Write IEP goals and objectives to be implemented by various members of the multidisciplinary team. • Recommend the least restrictive service delivery model for this student and state your rationale. Document the time spent observing the student and interviewing the special educator on your Field Experience Record. Note: Because these observations and discussions involve sensitive and confidential information, written permission...

Words: 268 - Pages: 2

Free Essay

Individual Case Study

...Individual Case Study Database Patient Profile D.K. is 78 year old female who is quite pleasant. D.K. was admitted into Healthsouth on November 3, 2008. D.K.’s admitting diagnoses are Debility, Rheumatoid Arthritis, Triple Arthrodesis on the right hind foot, GERD, Constipation, Hypertension, and Osteoporosis. I was the student nurse assigned to care for D.K. on clinical day November 10, 2008. Communication D.K.’s primary language is English, her speech is within normal limits and she had no difficulty communicating. The therapeutic communication techniques I used in communicating with the client were touch, eye contact, and open ended questions. The touch communication technique was very effective because it showed the client compassion towards the vulnerability the client was experiencing in the hospital. The client had excoriated skin located on her pubis, the primary nurse wanted the client to leave her undergarments off in order to let the skin to heal through air. The client was extremely vulnerable and a simple touch to the client’s hand gave the client a sense of compassion. I also used eye contact, maintaining eye-contact during conversation shows respect and willingness to listen. (Potter, P.A. & Perry, A.G., 2009, p. 345). This technique gave the client a feeling of comfort that someone was listening to her which prompted the to client open up and spoke to me about her life and her family. Using eye-contact with the client gave her a sense of trust in sharing...

Words: 2275 - Pages: 10

Premium Essay

Acc 497 Entire Course

...Week 1 DQs AND SUMMARY ACC 497 Week 1 Individual Assignment FASB Codification System Orientation Paper ACC 497 Week 2 DQS AND SUMMARY ACC 497 Week 2 Individual Assignment Financial Statements Paper Part I ACC 497 Week 2 LT Assignment Case Study Assignment ACC 497 Week 3 DQs AND SUMMARY ACC 497 Week 3 Individual Assignment Financial Statements Paper Part II ACC 497 Week 3 Individual Assignments From the Readings ACC 497 Week 3 LT Assignment Case Study Assignment ACC 497 Week 3 LT Assignment From the Reading ACC 497 Week 4 DQs and Summary ACC 497 Week 4 Individual Assignments From the Readings ACC 497 Week 4 Learning Team Assignments from the Readings ACC 497 Week 5 Individual Assignments From the Readings ACC 497 Week 5 Learning Team Case Study Assignment ACC 497 Week 5 Learning Team Case Study Presentation ACC 497 Week 5 Summary ACC 497 ENTIRE COURSE ACC 497 Week 1 DQs AND SUMMARY ACC 497 Week 1 Individual Assignment FASB Codification System Orientation Paper ACC 497 Week 2 DQS AND SUMMARY ACC 497 Week 2 Individual Assignment Financial Statements Paper Part I ACC 497 Week 2 LT Assignment Case Study Assignment ACC 497 Week 3 DQs AND SUMMARY ACC 497 Week 3 Individual Assignment Financial Statements Paper Part II ACC 497 Week 3 Individual Assignments From the Readings ACC 497 Week 3 LT Assignment Case Study Assignment ACC 497 Week 3 LT Assignment From the Reading ACC 497 Week 4 DQs and Summary ACC 497 Week 4 Individual Assignments From the Readings ACC 497...

Words: 329 - Pages: 2

Premium Essay

Organisation Behaviour

...An Analysis of Case Studies Prepared by Rafiqul Alam Khan Rakibul Haque Department of Finance Page 1 Dhaka, June 05, 2014 Acknowledgement All the praise and appreciation to Allah, the most merciful and beneficent who has enabled us to submit this humble work. We would like to express our special thanks and honour to our course teacher, Sonia Munmun, who guide us in every minute whenever we sought, and who showed us the right track to conduct the study. Finally, we would be happy if the findings of this study could make any contribution in the field of business efficiency. Department of Finance Page 2 Table of Content 7 Abstract Chapter 01: Context and Rationale Preludes: the General Scenario Rationale of the Study Objectives Methodology: Primary & Secondary Sources Limitation Chapter 02: Framework of Case Study Chapter: Foundations of Group Behavior Case Incident 1 Case Incident 2 Chapter: Understanding Work Teams Case Incident 1 Case Incident 2 Chapter 03: Conclusion & Recommendations Conclusion Findings References Department of Finance 8 8 9 9-10 10 11-14 15-17 17-19 20-21 22-24 25-28 29 30 30 Page 3 Abstract Organizational Behavior (OB) is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. That is, it interprets people-organization relationships in terms of the whole person, whole group, whole organization...

Words: 5326 - Pages: 22

Free Essay

How Culture Influences Working Styles

...University of Melbourne Web: www.harzing.com Department of Management & Marketing Faculty of Economics & Commerce Parkville Campus Melbourne, VIC 3010 Australia AN EXAMINATION OF THE IMPACT OF CULTURE ON INTERACTIONS: SIX LESSONS LEARNED FROM THE EUROPEAN COMMISSION Anne-Katrin Neyer1) Anne-Wil Harzing 2) 1) University of Erlangen-Nuremberg, Department of Information Systems I, Faculty of Economics and Business Administration, Lange Gasse 20, 90403- Nuremberg, Germany, Anne-Katrin.Neyer@wiso.uni-erlangen.de 2) University of Melbourne, Department of Management and Marketing, Faculty of Economics and Commerce, Parkville Campus, Melbourne, Victoria 3010, Australia, harzing@unimelb.edu.au Acknowledgements This study was supported by funds from the 'Jubiläumsfondsprojekt Nr. 11618 of the Oesterreichischen Nationalbank'. We thank Professor Gerhard Fink and Dr. Markus Pudelko for their helpful comments on earlier versions of this paper. Abstract Using data collected from 25 interviews with Austrian employees in the European Commission, we explore the conditions under which cultural differences do and do not influence interactions. Previous experience with culturally-determined behaviour and experience working in a foreign language is found to foster norms that reduce conflict based on cross-cultural differences. Time pressure, on the other hand, makes cultural differences, specifically the way that criticism is delivered and the extent of relational-versus-task ...

Words: 8424 - Pages: 34

Premium Essay

Eed 420 Learning Consultant / Tutorialrank.Com

...Curriculum Map EED 420 Week 2 Assignment Case Study Linda EED 420 Week 2 DQs EED 420 Week 3 Curriculum Map EED 420 Week 3 Assignment Case Study Erien EED 420 Week 3 DQs EED 420 Week 3 Individual Assignment Inquiry-Based Science Lesson EED 420 Week 4 DQs EED 420 Week 4 Assignment Concept Mapping of Tom EED 420 Week 4 Curriculum Map EED 420 Week 5 DQs EED 420 Week 5 Science Lesson Observation Paper EED 420 Week 5 Assignment Integrated Lesson Plan EED 420 Week 5 Assignment One School Year Science Pacing Guide ------------------------------------------------------------ EED 420 Week 1 DQs (UOP) For more course tutorials visit www.tutorialrank.com EED 420 Week 1 DQs --------------------------------------------------------------- EED 420 Week 1 Social and Cultural Influences (UOP) For more course tutorials visit www.tutorialrank.com Description Reviews (1) Week 1 Individual Assignment Social and Cultural Influences Resource: University of Phoenix Material: Appendix A Review the three assignment options provided in Appendix A. Select and complete one of the options. Include the Certificate of Originality with your submission ---------------------------------------------------------- EED 420 Week 2 Assignment Case Study Linda (UOP) For more course tutorials visit www.tutorialrank.com Resource: Annenberg website video case study for Linda found on the student website and University of Phoenix Material: Case Study Linda Click on the View Programs link...

Words: 498 - Pages: 2

Premium Essay

Case Study Analysis Paper

...Case Study Analysis_WK5 PSY322/Consumer Psychology and Research June 16, 2013 Case Study Analysis The subject case studies are designed in order to conceptualize the cross-cultural consumer behaviors, their effects on business and company activities while analyzing the case study. The main realm of subject study is the consumer behaviors in global perspectives. The studies are also aimed to create the sense in the students about how to analyze the case study. So to achieve the said objectives the extensive literature review is conducted including the evaluation of consumer behaviors and their decisions regarding purchases while including the lessons learned by the Apple regarding the differences in consumer behavior and purchasing decisions between the Japanese market and the market outside of Japan. The consumer behaviors during the field survey administered under subject study are found dissimilar across the cultures. These dissimilarities in behaviors of the customers across the cultures affect the company’s marketing mix strategies. These effects are discussed in sections created below. Likewise the lessons learned from the Walt Disney Company about consumer behavior and purchasing decisions at Hong Kong Disneyland has also been added as a part of study while explaining various issues that may influence the behaviors of the consumers. Lastly the survey administered identifies the reasons behind the Japanese consumers’ behaviors of hating the iPhone...

Words: 1723 - Pages: 7

Premium Essay

Sddasdcas

...a Business Case Study A business case study confronts students with a real-life dilemma and engages all their abilities to solve its challenges. In presenting a specific business or policy situation—one that does not have an obvious solution—the case provides information for classroom discussion and other study. A good case study stimulates an educated conversation and the building of business knowledge. The best case studies are learning-centered, not instructor-centered. Details describing the differences between the two can be found in Exhibit 1. A student reading the case should be provided with the information needed to make good decisions about the case, or the ability to find the information if that is a learning objective. Information critical to solving the case should never be contained exclusively in the case’s teaching note, because doing so puts the instructor in the center of the learning, and leads to frustrated students. Cases should satisfy professors and students as well as the businesses, organizations, and people featured in the cases. Although these interests might appear in conflict, a case that is written with fairness and intelligence will ultimately receive the respect of all parties. The best cases have several structural characteristics in common including a protagonist, specific time frame, and use of past tense. An author who becomes experienced in case writing may deviate from this pattern, but doing so may result in an inferior case. The structure...

Words: 8909 - Pages: 36

Premium Essay

Course Comments

... PLEASE, please become familiar with the grading philosophy and the grading rubrics that will be used in this course. There are 200 possible points in this course and the points allocated to each of the written assignments are self-explanatory. I will use one grading rubric for each of the individual one page written assignments in this course. There is no rubric for the case studies, but there are guidelines for them in the supplemental material. The written assignment rubrics will be returned to you when I return the feedback on the assignment. I will attach an “answer” sheet with each written assignment, including case studies. I will also use a rubric to grade your participation in this course. I will grade and return the individual participation rubrics to you each week. There are two grading rubrics, therefore, that will be used in the course. These grading rubrics are posted separately. If you have questions about them, then please ask. In terms of APA, I expect all of you to use this method for citations and references. I require a cover sheet for all assignments and a reference page. These pages do not count toward the number of pages needed in an assignment. Case study assignments should be double spaced IAW APA standards, but the one and three page papers should...

Words: 1626 - Pages: 7

Premium Essay

Case Study

...CASE STUDY COMPONENTS: Introduction: Identify case study topic and list assertions (3-6) that can be verified with evidence (field notes, interviews, etc.) 1. Assertions and Evidence: Discuss each assertion separately (minimum one paragraph for each assertion) and include supportive evidence. Underline assertion statements as presented. 2. Implications/Effects: Conclude with an interpretive discussion of implications/effects. Inferences and conclusions based on evidence presented can be drawn. SAMPLE CASE STUDY FOCUSING ON MANAGEMENT STRATEGIES: Management Case Study Introduction Throughout the study, Shelley’s class was well managed. Explanations and evidence to support the following six assertions regarding Shelley’s management style are presented: 1. Shelley did not focus extensively on behavior management; 2. Shelley monitored student behavior throughout lessons; 3. Shelley promptly dealt with potential disruptive behavior; 4. Shelley reinforced acceptable behavior; 5. Shelley was very tolerant of student interaction and discussion; and, 6. Shelley devoted a great deal of time to task management. Assertions and Evidence Throughout the study, Shelley did not focus extensively on behavior management. On most days, the students in Shelley’s class were very well behaved and seemed to be familiar with Shelley’s rules regarding classroom behavior...

Words: 1264 - Pages: 6

Premium Essay

Case Study Psyc 255

...Case Study Question 1 What is a Case Study? “A case study is an observational method that provides a description of an individual” (Cozby & Bates, 2012). The sample size in a case study usually only consists of a single person or organization, but by design only studies one single social phenomenon. They typically use field-related research to produce qualitative data and help to prepare for future qualitative research. Question 2 What are Some Reasons for Using a Case Study Approach? Case studies are useable within the social sciences to help explain rare circumstances or behaviors. In the world of music, the ability to name correctly and consistently an audible pitch without relating it to any other pitches is an extremely coveted talent. One case study by Lucinda Pearl Boggs (1907) provided qualitative data on a participant known as Miss C. Disinukes, who possessed the gift of perfect pitch. Boggs discovered that Miss Disinukes began learning about music at an extremely young age, and that she had very talented, musical grandparents. This research sparked further quantitative research to test whether having early musical education aids in the development of perfect pitch. Question 3 What are Some Advantages and Disadvantages of Using this Approach? Like pilot studies, case studies are very helpful in exploring a topic on a smaller scale initially and beginning a larger product using the data gathered in the case study. For example, a researcher may be studying...

Words: 516 - Pages: 3

Premium Essay

Syllabus

... we will explore the relationships among manufacturers, distributors, and retailers. In addition, we will study the structure, functions, interactions, and activities of the marketing channels. A special emphasis will be placed on decision making given the natures of these channels. Objectives: • To understand marketing channels including efficiencies achieved, conflicts created, and behaviors of channel members • To reinforce the principles of Marketing, and understand the differences when they apply to channel and logistical issues. • To be able to apply the above concepts in the context of real marketing decisions. • Exposure to careers in Channel Management Books Marketing Channels, a Management View, 8th edition, Rosenbloom, South-Western ISBN 13: 978-0-324-31698-8 Marketing Cases – VT ISBN 13: 978-1-269-77349-2 Grading: Exams (3): 30% Group written case : 15% Class participation 15% Individual Case 20% Final group case (No presentation) 20% Assignments: Examinations. These will be a combination of short answer and short essays based on classroom discussions, presentations and readings. Lectures will be based on the chapter materials, but please note the exam questions may be from the readings not discussed in class. Cases. There will be 3 cases...

Words: 529 - Pages: 3

Premium Essay

Performance Contract in Kenya

...strongly believe that there are multiple perspectives to be uncovered. Qualitative researchers focus on the study of social phenomena and on giving voice to the feelings and perceptions of the participants under study. This is based on the belief that knowledge is derived from the social setting and that understanding social knowledge is a legitimate scientific process. The following are the key characteristics of qualitative research: • Studies are carried out in a naturalistic setting. • Researchers ask broad research questions designed to explore, interpret, or understand the social context. • Participants are selected through nonrandom methods based on whether the individuals have information vital to the questions being asked. • Data collection techniques involve observation and interviewing that bring the researcher in close contact with the participants. • The researcher is likely to take an interactive role where she or he gets to know the participants and the social context in which they live. • Hypotheses are formed afterthe researcher begins data collection and are modified throughout the study as new data are collected and analyzed. • The study reports data in narrative form. How does Rayna’s study fit into the description provided for qualitative research? At this point, you might want to reflect on why Rayna would want to choose a qualitative study to examine her questions. Steps in Conducting Qualitative Research Qualitative researchers use scientific...

Words: 3658 - Pages: 15

Premium Essay

Running a Business on Smartphones

...smartphones help these companies be more profitable? To what extent are improvements in performance coming from revenue increases or cost reductions? Provide several examples from the case. Smartphone’s assist these companies in multiple ways to increase their profitability. In the case of San Antonio based utility provider, CPS Energy, it streamlined there operations. In some situations in the field their current model of operation often required multiple, non-specialized individuals to address a single incident or work order. The use of cell phones allowed not only for a single individual in most cases to be dispatched, that individual could perform multiple functions. The Smartphone could be utilized to take pictures on site of damage or infrastructure concerns and relay that information (photo) to the office immediately. This allows expert troubleshooting off-site, enabling instructions to be sent back to the employee in the field or the appropriate individual dispatched; who also will be available, in a moment’s notice, via theory Smartphone. In addition the Smartphone provides GPS capability for tracking and locating and as emergency notification if necessary. All of this translates into to fairly significant cost reductions for CPS Energy. While it does not specifically state in the case study, it can be assumptive that the fewer field personnel dispatched per incident has lowered the wage expense and perhaps streamlined the operation overall, either through attrition...

Words: 1288 - Pages: 6