...SAMPLE WORK BREAKDOWN STRUCTURES VARIOUS TYPES OF PROJECT Page 1 Printed on: January 27, 2010 Applications Development Project Sample WBS Management and support Provide project management Provide quality control Conduct meetings and reviews Materials and supplies Travel and living costs Miscellaneous costs Consulting fees and subcontractor costs Contingency Systems development Requirements specifications Conduct information-gathering sessions Prepare logical data model Prepare logical process model Physical design Prepare physical data model Prepare physical process model Online system Prepare detailed design Program and unit test Document Batch system Prepare detailed design Batch update facility Program and unit test Document Reporting system Program and unit test Document Integration Prepare integration plan System integration and test Integrate batch update and reporting system Conduct systems test on batch systems Integrate batch and online systems Conduct systems test on complete system Prepare user documentation Customer Conduct milestone reviews Review and approve deliverables Conduct user training Acceptance testing SAMPLE WORK BREAKDOWN STRUCTURES VARIOUS TYPES OF PROJECT Page 2 Printed on: January 27, 2010 Prepare acceptance tests Conduct acceptance tests Prepare revisions from acceptance tests Hand over to customer Implementation Prepare implementation plan Provide support for implementation Conduct post-implementation...
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...SAMPLE WORK BREAKDOWN STRUCTURES VARIOUS TYPES OF PROJECT Applications Development Project Sample WBS Management and support Provide project management Provide quality control Conduct meetings and reviews Materials and supplies Travel and living costs Miscellaneous costs Consulting fees and subcontractor costs Contingency Systems development Requirements specifications Conduct information-gathering sessions Prepare logical data model Prepare logical process model Physical design Prepare physical data model Prepare physical process model Online system Prepare detailed design Program and unit test Document Batch system Prepare detailed design Batch update facility Program and unit test Document Reporting system Program and unit test Document Integration Prepare integration plan System integration and test Integrate batch update and reporting system Conduct systems test on batch systems Integrate batch and online systems Conduct systems test on complete system Prepare user documentation Customer Conduct milestone reviews Review and approve deliverables Conduct user training Acceptance testing Page 1 Printed on: January 27, 2010 SAMPLE WORK BREAKDOWN STRUCTURES VARIOUS TYPES OF PROJECT Prepare acceptance tests Conduct acceptance tests Prepare revisions from acceptance tests Hand over to customer Implementation Prepare implementation plan Provide support for implementation Conduct post-implementation review Page 2 Printed on: January 27, 2010 SAMPLE WORK BREAKDOWN STRUCTURES...
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...PORTFOLIO MANAGEMENT PLAN ROUGH DRAFT PROJ 587 ADVANCED PROGRAM MANAGEMENT DEVRY UNIVERSITY, KELLER GRADUATE SCHOOL OF MANAGEMENT MAR 29, 2015 TOPIC: Mortgage banking XYZ Company The purpose of this project is to develop and enhance our managerial skills in the area of portfolio management technique. This paper will focus on the portfolio managements plan utilized in the area of mortgage banking industry. Our team decided to create a pseudo company that will mimic similar companies like Chase Mortgage Banking etc. The three projects used in the development of this portfolio plan include: • Compliance Management Systems • Loan Origination Systems • Modification Assistance These projects can also be classified as programs for the purpose of this paper and it was meticulously selected due to it value and also it interconnectivity with each other as we manage the portfolio plan. OVERVIEW: Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. They are the neighborhood banks for thousands of communities across the country. Chase serve approximately one of out of every six Americans through more than 5,500 bank branches; 18,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. • Serves 21 million households with consumer...
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...processing systems Transaction processing systems (TPSs) collect, store, modify and retrieve the transactions of an organisation. A transaction is an event that generates or modifies data that is eventually stored in an information system. Some examples of TPSs are selling goods using a point-of-sale (POS) system, processing credit card payments, or making a motel reservation. TPSs differ in character from other types of information systems in that they directly support business operations. They must be designed in conjunction with the organisation’s procedures. The transaction data obtained from a TPS is stored in an information system and processed using a range of application software. It usually involves updating a database to reflect changes to the transaction data. The main information processes of a TPS are collecting and storage. If a TPS is used to record a sale and generate a receipt, the transaction data is collected at the POS terminal and then stored using an online database. The four important characteristics of a TPS are rapid response, reliability, inflexibility and controlled processing. • Rapid response. Fast performance with a rapid response time is critical. Businesses cannot afford to have customers waiting for a TPS to respond. The turnaround time from the input of the transaction to the production of the output must be a few seconds or less. • Reliability. Many organisations rely heavily on their TPS. A breakdown will disrupt...
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...SENTINEL EVENT This is a case of an inpatient admitted at the Nightingale Community Hospital for a medical procedure which by all standards was a success but the patient is discharged from the hospital without the knowledge of the mother culminating into a sentinel event. Joint Commission (commission, 2013) defines a sentinel event as “an unexpected occurrence involving death or serious physical or psychological injury or the risk there of. Serious injury specifically includes loss of limb or function”. Like in this case, “an event can be considered a sentinel event if the outcome was not death, permanent harm, severe temporary harm and intervention to sustain life”. (commission, 2013). The required procedure being on appointment, the hospital was prepared for their patient scheduled for Thursday, September 14th at 12:30pm, a three year old Tina Gerhardt admitted to the ambulatory surgery unit (ASU) for bilateral myringotomies (insertion of ear tubes) accompanied by her mother. They were received by the hospital registrar who entered all the required information, processed all the necessary documentation with sign ups and verifications by the mother prior to being forwarded to the pre- op area. They were then received by the Pre-Op Nurse whose main job is to prepare the patient for surgery. In here, all that is necessary was done on Tina while briefing the mother through the entire process and the time each task was estimated to be completed. During the protocol, the mother...
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...An Investigation into the Marketing Strategies used by Commercial Banks in Managing Service Breakdown among SME Customers. Some Experiences in Kenya By Anyim Kevin Ouma and Dr Justus M Munyoki Paper for presentation during the 1st AIBUMA Conference to be held in Nairobi from 25th to 27th August 2010 in Nairobi, Kenya ABSTRACT This study sought to establish the strategies used by ccommercial banks in Kenya in Managing Service Breakdown among SME Customers. The study focused on five commercial banks namely Barclays, Kenya Commercial Bank, Standard Chartered, Equity and Fina bank which currently offer services to SME customers. A self-administered open and closed ended questionnaire was utilized in collecting primary data from the field. Data collected was analyzed using descriptive statistics. The study found that lack of clear communication with customers, long procedures; intrusive documentation and lack of flexibility are some of the causes resulting in service breakdown. It also established that the main strategies used by banks to deal with services breakdown include; designing services to fit the needs of customers; ensuring that services are always oh high quality without compromise; putting relevant systems in place; having competent employees in place; on time delivery of services and ensuring that services are driven by customers to increase acceptance and satisfaction. Key words: Services Break down, strategies Introduction This...
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...luxurious flying experience by using information systems to automate key processes such as ticket sales (online sales dominate) and baggage handling (electronic tags help track luggage). Jet Blue prided itseft on its "paperless processes." JetBlue's investment in information technology enabled the airline to turn a profit by running its business at 70 percent of the cost of larger competitors. At the same time, JetBlue filled a higher percentage of its seats, employed non-union workers, and established enough good will to score an impressive customer retention rate of fifty percent. Initially, JetBlue flew only one type of plane from one vendor: the Airbus A320. This approach enabled the airline to standardize flight operations and maintenance procedures to a degree that resulted in considerable savings. Chief information officer Jeff Cohen used the same simple-is-better strategy for JetBlue's information systems. Cohen depended a1most exclusively on Microsoft software products to design JetBlue's extensive network of information systems. (JetBlue's reservation system and systems for managing planes, crews, and scheduling are run by an outside contractor.) Using a single vendor provided a technology framework where Cohen could keep a small staff and favor in-house development of systems over outsourcing and relying on consultants. The benefit was stable and focused technology spending. JetBlue spent on1y 1.5 percent of its revenue on information technology, as opposed to the 5 percent...
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...casework or counseling. 2. Marital and family therapy (may include session with individuals, conjoint sessions and group session) 3. Group work services (may include support groups, therapy groups, self- help groups, self-help groups, and skill development groups). 4. Educator/disseminator of information. The social worker may provide essential information in individual, conjoint, or group session or may make educational presentations to consumer groups or to the public. For example, social worker may conduct educative sessions concerned with parenting skills, marital enrichment, stress management, or various aspects of mental health or health care. System linkage roles Because clients often need resources not provided by a given agency and lack knowledge of or abilty to utilize other available resources ,social workers often perform roles in linking people to other resources. System linkage roles include the following 1. Broker. To perform the role of broker (i.e., an intermediary who assists in connecting people with resources), social worker must have a thorough knowledge of community resources so that they can make appropriate referrals. Familiarity with the policies of resources systems and working relationships with key contact persons are essential to successful referrals. Before some people will avail themselves of resources they may require the social workers assistance in overcoming fears and misconceptions. Social workers also have responsibilities in...
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...Pm3 essay | Project Procurement Management in Information Systems Projects | Mogamat Shaheed Adams (207191948) | | INFORMATION SYSTEMS III (MODULE A) | 21 September 2010 LECTURER: Mr S Dunn | Project Procurement Management in Information Systems Projects ABSTRACT It is becoming increasingly important for information technology professionals to understand project procurement management. Procurement management has become a tool that can save organizations huge amounts of cost. Therefore the emphasis on expert knowledge surrounding the procedures and stages through project procurement management are becoming so necessarily. There are numerous tools and techniques available to project procurement teams to get favourable results and outputs. These outputs become important tools to organizations to use in the future on similar projects. INTRODUCTION Acquiring products or services under contract using outside buyers or sellers has become a very important aspect to many organizations. The reasons is that it reduce both fixed and recurrent costs, allowing client organizations to focus on its core business, organizations can gain access to specific skills and technologies, providing flexibility where extra staff can be provided during periods of peak workload, and increasing accountability because contracts are legally binding. To be successful in project procurement management there are four main processes for organizations to follow. They are planning...
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...arranging and task portfolio management parts of project management. Elements on a schedule may be closely related to the work breakdown structure (WBS), a calendar is a posting of a venture's developments, exercises, and deliverable, generally with proposed begin and completion dates. Those things are frequently assessed regarding asset portion, plan and term, connected by conditions and planned...
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...or repair it to its operational mode. Main objective of the maintenance is to have increased availability of production systems, with increased safety and optimized cost. Maintenance management involves managing the functions of maintenance. Maintaining equipment in the field has been a challenging task since the beginning of industrial revolution. Since then, a significant of progress has been made to maintain equipment effectively in the field. As the engineering equipment becomes sophisticated and expensive to produce and maintain, maintenance management has to face even more challenging situations to maintain effectively such equipments in industrial environment. This brief lecture on maintenance management includes maintenance strategies, functions of maintenance department, maintenance organization and elements of maintenance management. MAINTENANCE STRATEGIES OR OPTIONS A maintenance strategy or option means a scheme for maintenance, i.e. an elaborate and systematic plan of maintenance action. Following are the maintenance strategies [1] that are commonly applied in the plants. • Breakdown Maintenance or Operate to Failure or Unplanned Maintenance • Preventive or Scheduled Maintenance • Predictive or Condition Based Maintenance • Opportunity Maintenance • Design out Maintenance The equipment under breakdown maintenance is allowed to run until it breaks down and then repairing it and putting back to operation. This strategy is...
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...or repair it to its operational mode. Main objective of the maintenance is to have increased availability of production systems, with increased safety and optimized cost. Maintenance management involves managing the functions of maintenance. Maintaining equipment in the field has been a challenging task since the beginning of industrial revolution. Since then, a significant of progress has been made to maintain equipment effectively in the field. As the engineering equipment becomes sophisticated and expensive to produce and maintain, maintenance management has to face even more challenging situations to maintain effectively such equipments in industrial environment. This brief lecture on maintenance management includes maintenance strategies, functions of maintenance department, maintenance organization and elements of maintenance management. MAINTENANCE STRATEGIES OR OPTIONS A maintenance strategy or option means a scheme for maintenance, i.e. an elaborate and systematic plan of maintenance action. Following are the maintenance strategies [1] that are commonly applied in the plants. • Breakdown Maintenance or Operate to Failure or Unplanned Maintenance • Preventive or Scheduled Maintenance • Predictive or Condition Based Maintenance • Opportunity Maintenance • Design out Maintenance The equipment under breakdown maintenance is allowed to run until it breaks down and then repairing it and putting back to operation. This strategy is...
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...reliability, reduce fatalities and booster confidence in both the pilots and the passengers on board for a happier, more fulfilling and profitable aviation business. This book report seeks to highlight some key areas that have to do with safety operations and safety management system, analyze some of the safety gaps in the BCC aviation line and offer plausible and economical medium and long term solutions to the challenges for a better and improved BCC operations. Analysis The BCC seemingly is teamed up with great pilots who enjoy what they do and are naturally gifted as pilots. That is a great incentive for the team as a whole. The team spirit exhibited in the working relations among the pilots and also between the BCC and helicopter engineers (Copter Doctors) is also a great incentive in the long run in terms of coordination and communication. The challenges that BCC is facing can be subcategorized into these areas: a) Work Safety Processes and Procedures b) Flight operations safety procedures c) Support system for pilots and staffing d) Safe working environment a) Work Safety Processes and Procedures The BCC interoperability is tottering due to undefined work processes above and beyond manning the helicopters. One of the pilots admits that “standards are a bit relaxed coz everyone knows what needs to be done.” Pilots understand their work and therefore are likely to get...
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...Saw, resigned from her position after two major breakdowns on the North-South Line in December 2011. SMRT was a public transport operator in Singapore, with a transportation network that comprised buses, trains and taxis. The two breakdowns were arguably the largest public transportation incidents in Singapore’s history, occurring two days apart and affecting more than 220,000 commuters. Widespread public outrage ensued, with heavy criticism of Saw for the breakdowns and her mismanagement of the corporation. Prior to the incidents, Saw’s tenure as CEO had been associated with a particularly prosperous period in the history of SMRT. She had successfully navigated SMRT through its post-merger transition process and achieved a significant growth in profits. She had also transformed SMRT from a company focusing solely on transportation to one that provided all-around service and transportation to commuters. Why did Saw become the target of public discontent? Were the breakdowns a result of her lack of ability to lead SMRT effectively? LEADERSHIP HISTORY Prior to Saw’s appointment in December 2002, SMRT had been traditionally led by men with engineering backgrounds and experience in military or public service. SMRT was first led by Leong Geok Lim, who had a degree in engineering. He was widely acknowledged as the progenitor of the MRT system in Singapore, convincing the government at the time that the MRT system was the best option for improving public transportation...
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...Bioterrorism in the United States of America Bioterrorism in the United States of America Since the events of September 11, 2001, the United States has made great strides in emergency response preparedness for terrorist attacks, however, one area that is still lacking is preparedness for a widespread biological terrorist attack. The threat of a bioterrorist attack in the United States is a very real and potentially convenient method of attack for numerous terrorist organizations. An attack of this type could go unnoticed in many public areas. Major transportation hubs throughout the United States are major targets for such an attack. An act of bioterrorism is a major threat to the United States that could occur unnoticed and must be dealt with immediately by providing a nationwide vaccination against all agents, better education programs for the general public, and most importantly, the prevention of such an act from happening. In October, 2001, the first confirmed case of inhalation anthrax was confirmed in Florida, which brought the word bioterrorism to mainstream America (Jernigan, 2001, p. 934). Throughout the fall of that year many people’s fears were stoked by this anthrax scare following shortly after the events of September 11, 2001. This anthrax scare highlighted that while the hospital system throughout the United States may not be completely prepared for a widespread bioterrorism attack, these hospitals could handle a small number of cases and brought bioterrorism...
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