...characteristics of the perceiver, the target, and the situation as well as any barriers that might need to be considered. Part One: As you prepare your outline for training interviewers, focus on elements that make interviews most effective. An interviewer should understand how to communicate with interviewees and must acknowledge the appropriate method for interviewing based on legal and fair hiring practices. For example, interviewers must choose their words carefully. They must be culturally sensitive to applicants and refrain from offending or discriminating against individuals based on gender, religion, sexual orientation, ethnicity, disability, etc....
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...IBS Hyderabad Academic Year – 2014-15 Course Handout Course Name: Business Communication Semester: I Faculty Name: Dr.G.Geethanjali Room No: 107 Wing No: D Consultation Hours: between16 hrs-17 hrs every Monday & Tuesday Email: gganjali@iyahoo.com Course Objective The module bestows on students opportunities to learn and practice business writing skills and prepare them for interviews, group discussions & making effective presentations. The module is exercise –driven & hands-on and covers the following areas • Effective Presentation Skills • Types of business correspondence-Memos, letters • CV and Cover Letter • Business Proposals • Business Reports • Group Discussion & Interviews • Crisis Communication Learning Outcome The module will help students to 1. Prepare for making effective presentations 2. Demonstrate effective writing skills-Letters, memos, reports, business proposals, CV, cover letter 3. Conduct or participate in meetings and record the Minutes systematically 4. Communicate effectively during crises Recommended Text Book: Business Communication Today-Courtland L.Bovee, John V.Thill and Abha Chatterjee-Pearson Education Asia Suggested books: 1. BCOM: Lehman, Dufrene,Sinha-Cengage Learning 2. Business Communication-Meenakshi Raman & Prakash Singh-Oxford University Press 3. Effective Business Communication-Krizan,Merrier, Logan & Williams-Cengage Learning ...
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...General Motors Sample Case Study Next Generation C hevrolet Instructions You have 1 hour and 30 minutes to complete the case below, which involves building an Excel model and preparing a written memo. You will walk through your analysis as part of the interview process. The GM team will ensure your case material makes its way to the proper interview room. By the end of the allotted time, you should: Write a memo in Word no longer than one page outlining your analysis of the case problem and your recommendation Be prepared to walk your interviewers through your Excel model and present your recommendation (you can use either the Excel or the Word document as back up for your discussion; no need to prepare a Powerpoint presentation).The discussion of the case with Q &A will take approxi mately 30 minutes. Type your name in top left corner of both the E xcel and Word document Save the E xcel and Word document on your desktop with the following name: C ase Background It is January 2010 and General Motors is considering the development of the next generation full-size family sedan. ,a Full-size sedans are a mainstay in the American market. According to the US government classification, a fullAdoption of the term necessitated by an increasingly larger variability of car sizes and body styles. Full-size sedan segment size fluctuated significantly over the last 50 years. sales negatively, and so did the introduction of many other family, such...
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...Section A (4 short-essay question) Question 1 With an aid of a diagram, explain the process of communication in organization. (15%) Communication is the process of sharing our ideas, thoughts and feeling with other people and having those idea, thoughts and feeling understood by the people we are talking with. When we communicate we speak, listen and observe. There have two types of communication which is verbal communication and non-verbal communication. Verbal communication is sound, words, language and speaking and also a language said to have originated from sound. Speaking is an effective way of communication and is again classified into two types which are interpersonal communication and public speaking. Non verbal communication is the sending or receiving of wordless messages. We can say that communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, this all is called nonverbal communication. Nonverbal communication is all about the body language of speaker. 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender Sender is the person who wishing to share the information with some other person. Message is the information of sender who wants to send over for receiver. Encoding is the sender translates the massage into symbols...
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...and this model is referred to as the Fully Attributed Data Model. Objectives After completing this milestone, you should be able to: Understand and perform the techniques for entity discovery. Define each entity with respect to the business and complete an entity/definition matrix. Perform the necessary data modeling techniques to organize and document the data requirements for the proposed system. Construct the Context, Key-Based, and Fully Attributed data models. Prerequisites Before starting this milestone the following topics should be covered: 1. Data modeling – Chapter 8 2. Milestone 3 Solution Assignment In this assignment we will use our results of the previous milestones and transcripts of an interview with IT consultant Jeff Summers and receptionist/bookkeeper Kathy Grey, both of Coastline Systems Consulting. The results of this activity will identify the business data requirements for the proposed system. Exhibit 4.1 is a...
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...___________________________Quality compliance at the Hawthorne Arms ___________________________ Prepared by, Parth v. Purohit (19) (Ahmedabad Mgnt. Association) * Summary of the case: * This case is presented to highlight the complex and dynamic relationship between an international assignment and the selection of a qualified expatriate manager for that assignment. * The changing nature of the job – from a Plant Manager of a wholly owned subsidiary to a Quality Compliance Officer in a ten year joint venture – combines with a cast of three interesting and yet very different potential assignees to show how potentially complex such global selection decisions can be. * The importance of personal and the ambiguity and unexpected timing of these critical HR decisions are also dealt with in this case. * One of the issues in the case is the tradeoff between the specifics of a focal job description and the availability of candidates for the assignment. * QUESTION-1: * Things to Consider: * Write (think up) a job description for the “Quality Compliance Officer” and then look at how that job description relates to each of the three candidates. * A more sophisticated approach might be to step back and consider the best of the three candidates overall and then revise the job description to that candidate’s strengths and provide outside help from other managers on site in Hungary or in the region in order to insure that critical activities...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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...self-esteem as an individual’s assessment of self-worth that encompasses positive or negative beliefs and attitudes about the self. “The looking glass self,” pioneered by Charles Horton Cooley, explains how individuals’ self-esteem can be formed through the eyes of family members. Depending on individuals’ assessments of how others perceive them, people feel pride or shame, which contributes to their sense of self-esteem. I will use open-ended questionnaires to interview Asian American women to explore if parents uphold values of the model minority stereotype and how these standards shape the perception of self. I hypothesize that the model minority stereotype and family members who uphold the stereotype contribute to negative images of self in Asian American Women. Furthermore, I expect that even though most students understand that the model minority stereotype is unrealistic, the stereotype will still mold female Asian American college students’ emotional well-beings, social, academic, and career lives. A total of 16 interviews (intended number) have been collected from UCD, who are Asian American Women undergraduate junior and senior status. The ethnic breakdown for this study is: 5 Chinese Americans, 1 Vietnamese American, 1...
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...Analyzing and Implications for Practice of Qualitative Research: A Qualitative Study Of Charge Nurse Competencies Yvette Thornton Grand Canyon University May 27, 2011 NRS 433V The article,” A qualitative study of charge nurse competencies” by authors Yoder, Connelly and Miner-Williams in the October 2003 issue of MedSurg Nurse, focus on the lack of formal training for charge nurses and the feedback from the staff on what competencies are necessary for a charge nurse to be effective. This qualitative study sought to identify a key set of competencies that are necessary for the charge nurse to an effective leader and through effective leadership, improve patient care. The authors reviewed current literature while researching the topic. As stated in this excerpt from the article by Yoder, Connelly and Miner-Williams(2003) such as recent articles offer advice to the new charge nurse (Costello-Nickitas, 1997; Shermont & Russell, 1996; Sonnenberg, 1999), to managers about the role (Zimmerman, 2000), or about the legal responsibilities of the team leader and charge nurse based on litigation (Mahlmeister & Koniack-Griffin, 1999). There are no true charge nurse development or training programs or studies that focus on this issue at all. In one of the few studies about the role, Bostrom and Suter (1992) examined charge nurse decision making concerning patient assignments. They concluded that experienced charge nurses considered more factors in making assignments and...
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...Expedited and Full Board Review Using layperson terms, write a protocol specifically for IRB review. Please be concise in writing your summary and be sure to fully explain all human participant interactions. Be sure to address all of the following points in your summary. Background Information I. Rationale. Please succinctly describe the proposed project in a manner that allows the IRB to gain a sense of the project including: the research question, key background literature (supportive and contradictory) with references, and the manner in which the proposed project will improve understanding of the chosen topic. II. Methodology. This section must describe the procedures and methods planned for carrying out the study. Make sure to include site selection, the procedures used to gain permission to carry out research at the selected site(s), participant recruitment strategies (including the manner in which participants will be approached with any proposed incentives), data collection procedures, and an overview of the manner in which data will be analyzed. Provide all information necessary for the IRB to be clear about all of the contact human participants will have with the project. III. HIPPA Compliance Information. If you plan to gather health-related data, complete and attach the HIPAA Supplement Form or add a HIPAA compliance statement (as requested on page 18 of this application). If you are not using health-related information, you may indicate “N/A”...
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...Chapter 2: QUALITATIVE DATA ANALYSIS If the focus of your study is the examination of documents, than you should have access to such material which may include letters, memos, notes, diaries, photographs, audiotapes, videotapes, films, articles, books, manuscripts, e-mails, online discussions and so forth. In general documents are any preserved recording of a person’s thoughts, actions or creations (Potter, 1996). The examination of documents is especially important to historians who investigate patterns and trends from the past. Documents may be examined to investigate patterns and trends of the past as is commonly done by historians. If no humans remain alive to provide primary evidence, then documents are the in only source of data (Potter, 1996). Documents are also examined by researchers who are investigating subjects who are available. The examination of documents may also provide confirmatory evidence of the information obtained from interviews and observations. For example, Bodroghkozy (1985) examined 42 letters written to her from viewers on their reaction to the TV series “Dallas”. Imagine that you want to find out what goes on in the teachers’ lounge or staff room. You could interview those involved, or maybe even send out a questionnaire. Using the interview or the questionnaire, you would be getting what people thought about what was going on. Sometimes, the best way to gain a ‘rich picture’ of a setting such as the staff room, the school canteen...
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...Improve Its Website Prepared for Dr. Naji Oueijan General Manager Sassine, Ashrafieh Prepared by Said Richa Ranim Naffouj August 12, 2015 Memorandum Memo To: Dr. Naji Oueijan, GM Memo From: Said Richa, Head of IT department Ranim Naffouj, Head of sales department Date: July 21, 2015 ------------------------------------------------- Subject: Updating our company’s website Enclosed is the report you requested in August on whether we should update our website or not. We believe we should. It could: * Increase our company’s profits. * Increase our company’s reputation * Create an online community for our company * Give our clients better satisfaction Diet for Life should invest into a better website to see a lot of possibilities to grab. We should conduct a research to see which strategies and methods we should apply in order to do so. The information in this report came from print and online sources, as well as a questionnaire distributed along Notre Dame University gym members. We thank them for their time and valuable information. Thank you for the opportunity to conduct this research. We appreciate the chance to give our company a better future. If you have any questions about this report, please ask! Table of Contents * Memo of Transmittal * Executive Summary……………………………………………………………… * Introduction: a) Background b) Purpose c) Scope d) Procedure * Study: ...
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...Club, located atBabayBeachRoxasCity. On my first day, Im very excited and also nervous because is very near to my house im not to much spend my allowance to go their, early in the morning I go to the company that I have choice according what I have proposed in my research paper. Then when I was their I waited more than 20 minutes because my boss was busy he has a important visitors. After 20 minutes he call in his office he present me a computer he ask if this ok then ill try its still working but old model computer. Then he interviews me about my personal data. And about the memo random of agreement. That’s my first day he told me ill come back tomorrow. May 3, 2011 My second day May 3 The fist task that I give it to me on my second day is entertain the coming guest who check in the hotel like saying good morning maam and sir. And my co worker teach how a proper answering the phone. That my 2nd week. May 4, 2011 May 4 my third day I create a sample logo of the hotel because I have no work for that day in the afternoon I presented it to my boss. But her secretary said Sir Ike is not around for that whole day. That why im on the front desk only. May 5, 2011 My 4rth day May 5 of my OJT is not good because im bored because have no customer for that days then I have work and the office is close then. Ill try to know how to filing all the record of the guest of whole that why my co workers teach me all about filing records. She said tomorrow you all ready know how to...
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...Table of Contents Writing a Memo 4 Audience and Purpose 4 Parts of a Memo 4 Heading Segment 4 Opening Segment 4 Context 5 Conclusion 5 Sample Memos 5 1st sample 5 2nd sample 6 Writing a circular 7 1. Circular regarding a computer training programme. 7 2. Circular regarding office identification 7 3. Circular regarding a visit of a senior manager 8 Writing a notice 9 Format of a notice 9 Cause and effect 11 EFFECT — CAUSE 11 Summarizing 13 Meeting Minutes 14 Business Letters 16 Writing the Basic Business Letter 16 Parts of a Business Letter 16 Covering letter 21 Job advertisement 22 Job adverts checklist 22 Senior Accountant position 22 Senior financial accountant, REF: F90111 23 Accounting terms 25 General Business Vocabulary Terms 27 Advertising 27 Banking 28 Company Structure 28 Contracts 29 Employment 30 Import-Export 31 Insurance 31 Law 32 Marketing 33 Money 34 Presentations 34 Selling 35 Graphs and Charts 37 Presenting Visuals - useful phrases & vocabulary : 37 Commenting trends - useful phrases : 37 Conclusions - useful phrases : 38 Presentations 39 Writing a Memo Audience and Purpose Memos have a twofold purpose: they bring attention to problems and they solve problems. They accomplish their goals by informing the reader about new information like policy changes, price increases, or by persuading the reader to take an action, such as attend a meeting, or change a current...
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...Applying the Results and Conclusion of the Research Process Shenea Copeland HCS/465 - AGHC0311B2 March 13, 2012 Jeinnie Avera The topic of discussion is Applying the Results and Conclusion of the Research Process in Health Care. This paper will identify what ways are data collection methods and procedures appropriate for this study. In addition, appropriate steps taken to protect the rights of subjects will be discussed. Also, data collection tool that were used to support the reliability and validity of the study. Data analysis procedures will be discussed and ways they are appropriate for answering the research question or questions, for testing the study hypothesis or hypotheses, and key distinctions between qualitative and quantitative data will be provided to the reader. Finally, in conclusion a summary of the findings, strengths and weakness of the scientific merit, the major limitations of the scientific merit, and finding the support of the hypotheses of the study. How to Apply Results and Conclusion of the Research Process Results in research are apart of the methodology process in research. Methodology is the process where data has already been collected, and the results from the study are discussed. Some researchers rely on the methodology method because it provides accurate results for any project. When it comes to aging Americans, some researchers feel that a flow plan may be more effective when it comes to valid research. According...
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