...Communications3 1.1.1 Effective Communication Process Diagram3 1.2 Importance of effective communication in the workplace……...............................4 1.3 Types of Communication that mostly occurs in the workplace5 1.4 Advantages and Disadvantages of verbal & non-verbal communication in the workplace4 1.5 Barrier to effective Communication in the workplace5 1.6 Conclusion6 1.7 List of References……….………………………………………………………………7 1.1 Definition. “Communication can be defined as the process of transmitting information and common understanding from one person to another” (Keyton, 2011) ……….is by means of connecting with different people and places in reaching a mutual understanding not only by encoding and decoding information but also sharing the meaning. “Effective Communication is a two-way process that requires effort and skill by both sender and receiver.” (Lunenburg ,Fred C, 2010) …. in my words effective communication is an understanding between two people the employee and the employer of the message that need to be interpreted and understood by the employer to be able to feedback effectively. Effective communication the workplace is very important for the organisation to function productively, by developing an awareness of the importance of sender’s and receiver’s responsibilities and adhere to listening skills. Workplace is a location which an...
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... Pg 1 Cause of Organizational Conflict - Pg 1 Arguments for Conflict - Pg 2 Arguments against Conflict - Pg 3 Conclusion - Pg 4 Reference List - Pg 5-6 Introduction Robbins and Judge, authors of Organizational Behavior define conflict as a process that begins when one party percieves that another party has negatively affected or is about to negatively affect something the first party cares about. The Oxford dictionary defines conflict as an incompatibility between opinions and principles. We cannot run away from conflict. All of us have come across conflict whether in the workplace, at home or at school. Responding to conflict in a pleasant or unpleasant manner depends on individuals, but is a natural part of being human. Conflict in organizations comes about for various reasons. Causes of Organizational Conflict Conflict is inevitable in all facets of life, both personal and organizational (Gupta et al 2012). There are a number of reasons as to why organizational conflict arises. One reason is change. Companies can undergo...
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...Managing Conflict in the Workplace Professional Development, MBA 525 Managing Conflict in the Workplace Introduction Conflict is something we all have experienced or will experience sometime in our lives; one could say conflict is inevitable. Conflict can sometimes get out of hand and can cause havoc in a person’s work life and family life. Conflict is perceived incompatible differences that result in interference or opposition (Robbins, Coutler, 2011). Whether the differences are real or not is irrelevant (Robbins, Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict is...
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...Not everyone is going to get along on a daily basis. There’s going to be conflicts in every environment especially in the workplace. Conflict is a typical phenomenon of people’s relationship in workplace. Conflict is a fact of life. Conflict is hard to define because every situation is different in every different workplace. Conflict is a job not easily handled, and it can be really destructive if not properly taken care of. The Webster’s Dictionary (2001) defines conflict as a battle; clash; or a disagreement of ideas, or interests. In order to resolve the conflict you must do whatever is best in the specific situation. Conflict is a problem that is tough for employees and managers to face. One of the most common specific sources of interpersonal conflict in the workplace is different perceptions among different individuals about their respective work responsibilities and areas of authority. (Blair, 2003) Workplace conflict can be caused by improper communication skills, difference in values or opinions, lack of fairness between race, gender, age, sex, class, education, and ability, different work environment, different cultures and limitations on resources. “Conflict in the workplace occurs when two or more people disagree over issues of organizational substance and / or experience some emotional antagonism with one another.” (Wood et al., 2003, p. 597) Workplace conflict is a conflict that can be caused by many factors. It can cause a great deal of stress for all those involved...
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...CONFLICT IDENTIFICATION AND RESOLUTION Conflict can be defined as opposition or friction arising from difference in ideologies between two people or a group. Conflict occurs on various levels, it can occur between one self and the environment, between one self and another person or one and the society.D.jordan(1996) suggests that there are two types of conflict; good which is described as cognitive conflict(C-type conflict) and detrimental, defined as affective conflict(A-type conflict). Conflict unfortunately is inevitable .It occurs in all organizations be it a school setting, workplace or the society at large. People respond differently to various situations. The differences in people is not a bad thing since diversity is part of human nature however, it is the attitudes that arise that make a situation a negative one. Conflict in a team environment say a workplace occurs in various forms mostly due to competitiveness and different ideas among workmates. Having a competitive attitude in the workforce is a good attribute .It plays a key role in motivating the workers to be more productive. Given a scenario of drug testing in the workplace, provide key lessons in solving conflict. It’s important to note that while a negotiation framework is imperative in conflict resolution, the structure of a framework should be flexible. Prior to negotiation, all facts should be clearly laid out and dealt with as best as the situation depicts. A good example is, John a company...
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...About Workplace Conflict The Cost of Conflict Conflict is defined as a difference of wants, needs, or expectations. The workplace is filled with people who have differences of wants, needs, and expectations. So, of course, conflicts will occur. These conflicts can be an asset to the organization. They may be opportunities for creativity, collaboration, and improvement. But conflict can also be costly to an organization. The trouble isn't necessarily the fact that conflict exists. It's how we deal with those conflicts or what happens when they aren't resolved. The impact of conflict in the workplace can be devastating - to the parties involved, to colleagues and teams, to clients, and to the business as a whole. Some of the results of unresolved conflict in the workplace include: * Stress, frustration, and anxiety * Loss of sleep * Strained relationships * Grievances and litigation * Presenteeism * Employee turnover * Loss of productivity * Increased client complaints * Absenteeism * Sabotage * Injury and accidents * Disability claims * Sick leave These symptoms of unresolved conflict are a significant cost factor in organizations. Take a look at some of the facts and figures below. How much is conflict costing your organization? Mental Health / Stress "Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized." (Dana, Daniel (1999). Measuring the Financial Cost of...
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...Resolving Workplace Conflict Resulting From Poor Communication Hira Qazi University of Maryland University College Abstract The paper discusses the impact of poor communication in the workplace and the preventative and conflict resolving approach that can be adopted to reduce the occurrence and impact of such conflicts in working relationships and productivity. A workplace witnesses a diverse background with individuals having different personalities, values, perception, which affects the way they approach work and problem-solving. Managers must address conflict by helping employees find mutually agreeable solution and create an atmosphere which allows them to continue working together effectively, while helping the company to achieve its realistic goals. A workplace is a microcosm where people with different values and beliefs come together to get things done. When people having different attitudes, perceptions, and ideas are working together under one roof, a personality clash can cause conflict to arise. Among the many leading causes of workplace conflicts, lack of communication is the most common trigger force. Poor communication can lead to misunderstandings, disagreements, and hurt feelings. Workplace conflict can strain working relationships and can turn into a challenging situation affecting both employees and managers. When a conflict is not promptly addressed by leadership, it can make the situation worse. Such tensions in working relationships can sabotage...
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...FOUNDATIONS OF CONFLICT MANAGEMENT Abstract The effect of interpersonal conflict on team performance will be examined, in terms of the most salient types of conflict in the workplace; whether the Chinese setting can be generalized to U.S. work environments; and recommendations for conflict resolution remedies in the workplace. Introduction Disagreement and differences of opinion are regular occurrences not only in the workplace, but in our everyday lives. In fact, disagreement is often the vehicle by which creative and cutting edge ideas are generated. Conflict is something different altogether. Where disagreement can be an expression of confidence, enthusiasm, or caring, conflict is an expression of frustration, self-consciousness, and anger. It is important to identify workplace conflict, understand how it arises and how to most effectively resolve it. Recognizing and understanding what causes conflict in the workplace during its early stages, is the key to a quick resolution of the issue. Types of Conflict The most salient types of conflict in the work place can be categorized as “substantive conflict” and “personalized conflict”. Substantive conflict deals with disagreements among members of the organization about the content of the tasks being performed or the performance itself. The conflict occurs when the members meet a specific challenge and cannot agree on the cause or a proper solution. The differing views may be based on personal opinion,...
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...Communication Errors in the Workplace Communication is very important in the workplace, without communication it can cause a lot of problems in the work force. It takes every last person to be involved with this problem. You need to make sure that you have enough staff to do the job, especially when you are working in a hospital, doctor’s office, or a nursing home or any job. Communication starts with you. Why is it so important to have good communication in the workplace? What can we do as a team to make sure that communication is happening in the workplace? When you communicate with your co-workers it makes the work place a little bit easier to work in and people will feel more comfortable on talking to others about the issues that they may be having at work. Examples of errors in the workplace are; poor listening skills, communication is a two-way street, listening can often be more important than speaking in a workplace conversation. Communication skills must be practiced to be effective. Phone communication is another way poor communication can happen. There isn’t any body language involved, but the tone in the voice over the phone, or sarcasm, can be highly ineffective and misinterpreted when not accompanied by facial expressions. Conflicts are going to happen in a work place and this makes the workplace an uncomfortable place for employees to work. When there is conflict in the work place it can be easily resolved or it can be ignored by everyone and this...
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...Conflict Resolution For every employed individual amongst society the workplace is a breeding ground for conflict. However, there are individuals within the workplace that have developed certain methods to minimize conflict. Whatever method used; communication seems to be the common variable in any successful attempt of minimizing conflict. Joe Phelps, CEO of the Phelps Group has a unique method that has proven effective within his workplace. The Phelps Group has a no rules policy contingent upon the belief that they hire adults who don’t need a set of rules (“Conflict Resolution in the Workplace,” 2013). The no rules policy is an interesting approach to conflict resolution and peacekeeping in the workplace. One may think that this would only create chaos within the workplace, not peace. However, Phelps’ no rules policy is contingent upon directly approaching the individual whom conflict has arisen from and deal with the matter in an adult like manner. If the first method doesn’t resolve conflict the individual is to approach two other coworkers familiar with both in conflict to resolve the matter. If both methods have proven ineffective the last resort is to call in an outside party to the workplace to resolve the conflict. The reasoning behind this conflict resolution approach is to provide employees with a format for communication when conflict arises. The method is an interesting way to create respect and harmony within the workplace as it creates a formal setting for...
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...Date How to Handle Difficult Behavior in the Workplace In the article, “How to Handle Difficult Behavior in the Workplace”, Tony Belak (2004) elaborates how to prevent negative and unproductive behaviors in the workplace that can lead to conflict. Tony strives to assist employees solve their conflicts when they happen instead of leaving them unresolved as unresolved conflicts can be costly to the organizations productivity. According to the article, conflicts can arise between institutions, between individuals in an organization or between organizational components. The article further states that conflicts have become part of the organizations daily duties, and managers should strive to resolve them immediately to avoid influencing other employees or bring loss to the organization. Difficult behaviors such as yelling, harassing or rudeness should never be ignored as they contaminate more employees and may inhibit performance in others. The author recommends different ways that individuals can use to handle difficult behaviors in the organizations. First, he recommends employees to avoid taking the actions of others personally. Tony insists that it is very easy for employees to label others as hostile, miserable or with other negative coloration, assuming every move their take will bring conflict. He advises these employees to take time and learn productive ways of creating good interactions, other than labeling others as conflict stereo types. The author goes further and recommends...
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...Workplace Conflict: Critical Thinking and Conflict Resolution Charles Weathersby Columbia Southern University Annotated Bibliography Adkins, B. (2004, 5 28). Conflict could be costing your company more than you know. Fort Worth Business Press, pp. p33-33. This article profiles the norms as far as negatives and positives of workplace conflict then proceeds with a five step strategy for management. The article also suggests ways to deal with unresolved conflict in the workplace. It also discusses the impact on the industry that conflict has in regards to productivity; Positives from the use of an effective conflict management strategy; Assessment of corporate culture. Bowling, D.; Hoffman, D. (2003). Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. San Francisco: Jossey-Bass. Bringing Peace Into the Room discusses how a person’s own personal values assist in them being an effective mediator. This book isn’t focused on the traditional elements but rather the emotional elements. It discusses how the temperament shapes thoughts that influence the decision making process. The authors base their book on the opinions of several professionals in the field of conflict resolution such as practitioners, academics, teachers, and trainers. Every respected professional interviewed had one common denominator on the subject of mediation and that was the interaction between the parties and the mediator's...
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...managers must maintain a good relationship with the employees attain the organizational goal. It will enhance the firm reputation and productivity of the firm. The employees will be ethically stronger. To maintain good flow of the business the manager must maintain a good employee relationship. So, managers must be aware of this issue. He/she can follow a lot of theories for maintaining a healthy and strong relationship with the employees. Learning Objective 1: Understand the context of employee relations against a changing background Task 1: Understanding Unitary and Pluralistic Approach Unitary Frames Unitary frame of reference is defined as a way of thinking, asset of assumptions, attitudes, views, values that are related with the management and organizational membership. The main theme of this frame is though the employees have different views based on their learning and education; they must have some common goals to be achieved while working in an organization. It finds expression by the implementation of the mission statements and it measures the success through the achievement of actually got. Unitary frames starts from the values and assumption. It says that workplace conflict is not expected at all between the manger and employee in the working environment [ (Dicker, 2003) ]. A conflict starts from two people’s behavior or occurrence that have a huge influence over other employees and parties to commit further conflict or problems in the workplace. Pluralistic Frames ...
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...What are ‘Good’ Industrial Relations? What are ‘good’ industrial relations? It can simply be described as a workplace in which the employees are motivated and happy. This occurs when a workplace has solved their problems; however there is no single means to achieving this. Pluralism, unitarism and radicalism are three theoretical approaches to industrial relations. Unitarist theory believes that the employees should have the same goals and interests as their employer and view conflict as detrimental to industrial relations. The pluralist perspective views conflict as being inevitable due to the employer having more control than the employee. The business will flourish and grow only when a solution to this conflict has been obtained. The radicalism perspective also views conflict as being unavoidable but rather than find a solution this theory, suggests eliminating the root of the conflict altogether. All of these approaches have a negative and positive effect in the workplace. In order to answer the question of what ‘good’ industrial relations are, you need to have a full understanding of what each theory entails. Unitarists believe ‘good’ industrial relations are only achievable when everyone works together as a team and the employees share the same common goal and interests as their employer. In order for employees to work towards the same goal as their employer, everyone needs to understand not only what the goal is but also what the plan is to achieve it. This...
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