wwjwiwiiw TABLE OF CONTENT

Chapter page
1. Abstract…………………………………………………………………….....…2
2. Introduction……………………………………………………………………....3
3. Aims and objectives………………………………………………………………4
4. Literature review…………………………………………………………..…….5-13
5. Methodology………………………………………………………………...…...14
6. Primary findings………………………………………………………….......…..14-15
7. Limitations…………………………………….………………………………….15
8. Discussion of findings…………………………………………………………….16-19
9. Conclusion and recommendations………………………………………………...20
10. Bibliography……………………………………………………………………..21-22
11. Appendix……………………………………………………………………...…23-31
12. Acknowledgement……………………………………………………………….32

1.0 ABSTRACT

Staff challenges been faced by managers providing efficient customer service in London fast food restaurant has become a big concern in the hospitality industry as it turns to have highest number of turnover compared to other industries. Accordingly, Research has been carried out what managers in restaurant do to motivate their staff in providing efficient customer service, whereas customer service is providing customers needs and wants to their satisfaction. However, Mangers faces a lot of challenges with staff which are absenteeism, working hours, afraid of change, poor productivity, psychological satisfaction and work life balance. There is a lot of solutions that exist to motivate staff as motivation is the inner strength and competence that drives staff to carry on at work, whereas some solutions are career opportunities, good working environment, training and development, promotions, job security, recognising competition, benefits, incentives, safety, staff leaves and attractive salary. Considering results from interviewers there is