In a narrative format, discuss the key facts and critical issues presented in the case.
Jessica Santillon was a 17 year old female who was an immigrant from Mexico who was in need of a medical miracle. The Santillon family smuggled themselves and Jesica into the states and resided in North Carolina. At that time they caught the attention of a local builder named Mark Mahoney, who started a charity in Jesica’s name to hopefully get her the medical treatment she needed. Over time enough money was raised and Jesica was able to get the heart and lung transplant to fix the disorder the doctors in her own country could not treat. Jesica’s transplant was taking place at Duke Medical Center by a team of surgeons and lead by Dr. James Jaggers. Dr. Jagger received a call from Carolina Donor Services, the local agency responsible for placing organs with compatible recipients, said they had found a donor in Boston for another one of Jaggers' patients. Dr. Jaggers said he couldn't use the organs for that patient, and asked the agency if the heart and lungs would be appropriate for Jesica Santillon. Several hours later, he was told …show more content…
This strategy would be very effective to prevent miscommunications between different parties, and it would also allow for a centralization of information. Therefore, I would utilize a central transplant coordinator (or department) to ensure that misunderstandings do not occur. This strategy can reduce the misunderstanding between various parties involved in treating a patient. It is found that Dr. James Jagger’s was the one among many professionals that treated the patient. Carolina Donor services has located the organs and claimed that they informed Dr. Jaggers of the blood type but he has no recollection of that information. This can easily be averted by appointing a coordinator between parties to communicate the