...Recruitment Plan and Selection Method | Course Project – Assignment 2 | Qiana C. Weaver – HR 590 | HR Receptionist Job Ad Job Title: | Human Resource Receptionist | Department: | Human Resource | Location: | Orland Park, IL | Description: This position is responsible for performing human resource related duties at the administrative level, answering incoming calls and directing calls to appropriate associates.A teammate in this position must have the ability to: * Perform data entry of payroll including the handling of teammate inquiries regarding payroll, teammate time and attendance maintenance, and time off requests. * Scan and data entry of confidential file documents into on-base employee files. * Answer telephone and direct the caller to the appropriate teammate. * Sign-in and notify appropriate teammates of guest arrival. * Maintain badge system and create replacement badges. * Sort incoming mail by department and prepare outgoing mail for mail carrier. * Create divisional articles and PowerPoint presentations for the company magazine, bulletin boards, and divisional communication tools. * Communicate company policies and practices (as appropriate) to supervisors and teammates. * Organize special projects which may include, but are not limited to; annual holiday events, philanthropy assignments, health and wellness projects and events. | Qualifications: * Have a high school diploma or GED. * Have excellent verbal and written communication...
Words: 4476 - Pages: 18
...last 12 years. The bank had over 800 employees and currently operates with 40 branches and bank recorded 150% profit growth last year and board of directors want to expand the business during the upcoming year. The management wants to expand bank network into 15 branches and establish a 24 hour call center with 40 staff members. And also strengthen the credit card unit with sales staff and supervisors and to increase front office staff. In this report discuss about the criteria need to meet the bank’s requirements with the help of HR planning process, how to analyze requirements, compare available resources with the requirement and prepare plans to fulfill the bank’s requirement. As the another step discusses how to recruit candidates to fulfill requirements and how is going to attract candidates towards the bank and discuss about what are the strategies need to attract candidates. And also discuss about how to line up the selection process to select most competent candidate for the each level of the bank within a short period. Finally this report include how the HR planning process, recruitment and selection is done to fulfill bank’s requirement within a short time period. 1) Advise the management on the importance of HR planning and how the Head of HR should approach the HR planning function. What is HR planning? The process that links the human resource needs of...
Words: 3317 - Pages: 14
...Name | Sheila Humphrey | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure, tools, equipment) | Why is action performed (purpose) | Disseminate mail | Incoming mail | Recieve delivery from Mail room | Disburse mail to the appropriate employees | Schedule appointments | Schedule appointments for employees and new hires | Schedule appointments in outlook | Schedule meeting for staff and new hires. | Corresponding | Incoming inquires | Use of word and excel | Initiate responses to incoming inquiries | Answer Phones | Incoming calls | Switchboard | Forward to appropriate employee | Greeting | Incoming clients/employees | Front desk | To ensure hospitality at the front desk | Filing | Employee files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | | Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | | KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey | | Task Statement(copy/paste...
Words: 1034 - Pages: 5
...satisfaction, cost effectiveness and competitive advantage. This methodology is useful for the hospitality industry. In a hotel, any quality problem will encourage guest complaints. A hotel serves human beings and everyone has different preferences and requirements which makes it more difficult to control quality in a hotel. For successful TQM practice, organizations have to integrate the quality management into the business strategy and to align the goals both horizontally and vertically throughout the various levels within the organization. In a typical hotel, there are three vertical levels - the senior management level, the business level (middle management) and the functional level (shop floor). Horizontally, there are departments – front office, food and beverage (F&B), housekeeping, sales and marketing, human resources, accounting, engineering and culinary. The objective of this study is to provide the highest quality to hotel industry and achieve customer satisfaction. II. Process Mapping The flow chart below is about the registration in a hotel which is basically the most important factor for dealing with...
Words: 2514 - Pages: 11
...Subject: Job Analysis – Administrative Assistants For Management and Out-Of-Scope (MOOS) employees, Alberta Health Services has decided there will be a management review of our current management structure from the front-line manager up to ensure we have the right structure, the right number and the right distribution of direct reports. With this review, administrative support positions will also be looked at, particularly positions within the MOOS stream. This will directly affect 320 MOOS Administrative Assistants within the Addiction and Mental Health portfolio. As you know, Administrative Assistants job requirements cover a large variety of responsibilities, from calendar scheduling, communicating with staff, patients and families, accounting, drafting correspondence, ad hoc items, and meeting scheduling. Any new employee will not have the proper knowledge to complete the more complex tasks are may complex items are learned internally and on the job i.e. procurement and internal project management. Prior to AHS’s review of MOOS positions, Administrative Assistants were tied to the level of supervisor they supported i.e. Administrative Assistants supporting Director’s were at the same grade level. With the management review underway, it can be assumed that new employees should be able to assume all day-to-day responsibilities while seasoned Administrative Assistants can concentrate on more complex projects. As a result, each Administrative Assistant had a job analysis...
Words: 676 - Pages: 3
...Introduction Water front hotel in NewPlymouth is situated in the heart of the city and the only hotel which has a sea facing overview. Due to the strategic location the hotel is busy throughout the year hence to satisfy all the customers it’s critical to provide guest satisfaction. To provide an exceptional and personalized service it is very important that all the management positions must be filled by proper step by step procedures. The Front Office Manager has resigned due to some reasons hence there is a demand to prepare a recruitment plan which would make sure that there is right person with right skills in the right time.Since water front hotel is managed by accor group its of upmost importance that the department head should represent its culture,values,hotels mission and vision. Accor group was established in 1967 in lillle lesquin.till date accor has widened itself from one small hotel to 4,426 hotels in 92 countries.All this was possible because of a vision which was of one person and the same vision was understood and kept in mind from 100 employees to more than 180,000 employees at the moment.Accor was also awarded by many awards in many different countries. This report confines the recruitment plan for the Front Office Manager at waterfront. Recruiting someone to head a department is a very critical and complex procedure. Recruiting is a process of identifying and hiring the best-qualified candidate for a job vacancy in a most timely and cost effective manner...
Words: 303 - Pages: 2
...between any two functions at any organization chart. These are: 1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability. To illustrate, if position A and B are linked with a solid line, it means (for example) that A shall report to B, that B shall tell A what to do, when to do, and how to it. Lastly, B shall be liable (i.e. responsible) for A. 2. Dotted Lines: (i.e. (---------() this kind of relationship entitles both positions linked with dotted lines to have a high degree of Cooperation and Communication but not direct line accountability. Usually in the hotel industry, where the sole aim is to satisfy guests, positions, whatsoever level in the hierarchy they occupy, shall coordinate jointly their efforts so as to provide quality, standard product to their customers. Therefore, examples of dotted lines are numerous in hotel organization charts. ( Every organization chart shall be flexible, to reflect the ever-changing environmental dynamics and, hence be able to survive. In accordance, organization charts shall be reviewed periodically in order to determine whether the actual organization still match the environment needs (i.e. guests, employees, technology, competitor's needs…) or not. A SWOT analysis (i.e.: Strengths, Weaknesses, Opportunities, and Threats) shall be a good start to initiate a change in the organization chart or not. Last but not...
Words: 2057 - Pages: 9
...An Analysis of 'Peter Green’s First Day' The business ethics case “Peter Green’s First Day” presents the dilemma of recent college graduate Peter Green, who has just completed a training program for Scott Carpets and is out on his first sales call with his District Manager, John Murphy. Peter is taking over Murphy’s original sales territory (before Murphy was promoted), and he wants to make a good impression as the two of them call on an important client, Peabody Rug. To Peter’s delight, the owner of Peabody Rug agrees to a large sale but then makes a request for some “help on the freight costs.(运费成本)” Later, Peter asks his manager what such “help” means and is told that Peabody will claim that some of the carpet was damaged in transit to the store. Peter would then be expected to falsify a damaged freight report for Scott Carpets’ front office, and Peabody would be given a discount equal to the cost of shipping the rolls of carpet back to the warehouse for replacement. Peter is told that this is standard practice in doing business with Peabody Rug, both for Scott Carpets and its competitors. Peter does not understand: “Basically, what you’re asking me to do,” he tells his manager, “is to lie to the front office.” The manager is furious with this characterization. Upset and uncertain, Peter returns home to his wife and newborn. He was raised to tell the truth; now, on the first day of his new, job he believes he is being asked to lie. Robert Solomon, Professor of Philosophy...
Words: 1216 - Pages: 5
...Front Desk Job Description Front desk job description involves greeting and welcoming guests or clients, answering their queries, providing them with necessary information and maintaining records, receiving payments, etc. They are also responsible for promoting various offers and services of the organization they are working with. Front desk agents are the face of the company, hotel or hospital. They are the first ones to greet business associates, guests, patients, etc. Front desk job is an important job, because the impression one has about a particular place will depend on interaction one had with the front desk official. A rude, haughty front desk official will spoil one's impression about the place entirely. Thus, the primary role of a front desk official is to present the organization in the best possible manner. Front desk job description or receptionist job description will vary from one industry to another. An operations supervisor has many different functions in many different career fields. The main responsibility of an operations supervisor is to ensure that the processes and employees working under him are working smoothly and efficiently. An operations clerk handles office duties for a company’s top executive. Sounds simple, but the responsibilities of an operations clerk are vital in helping a company run smoothly. Operations clerks answer phones, greet clients, schedule appointments, type reports and letters written by chief officers, and handle an array...
Words: 1504 - Pages: 7
...How to Improve the Working Efficiency at Front Office in Sheraton Chengdu Table of Contents Acknowledgements ………………………………………………………………………………………………. 1 1. Introduction ……..…………………………………………………………………………………………..… 3 2. Analysis of the elements affecting the working efficiency at Front Office 3.1 Characteristics of works at Front Office …………………………………...…………….. 4 3.2 The elements affecting the working efficiency at Front Office ………………... 4 3. LEAN Management in working process at Front Office 4.3 Introduction of LEAN Management ……………………………………………………..…. 5 4.4 Implementation in daily works at Front Office ………………………………….…….. 6 4.5.1 Proposal based on the analysis of guests flow 4.5.2 5S Model – Better Order for More Efficiency 4. Optimize customers’ cognition of Working Efficiency at Front Office (Customer Satisfaction) 5.5 What the customers’ cognition of working efficiency at Front Office ...... 18 5.6 Key elements affecting customers’ cognition and improve the working efficiency in customers’ cognition ….....………..…………………………………………. 18 5. Effective communication for efficient work at Front Office ………..……………..…… 25 6. Conclusion …………………………………..……………………………………………………………..…. 28 References ……………………………………………………………………………………………………………...
Words: 6276 - Pages: 26
...Functions of Management British Petroleum (BP) is a service station offering different types of products to a diversity of customers. As an employee or cashier working for British Petroleum (BP), a person can see how sales reports and the ordering of products are part of the five functions for effective management. Taking a closer look into the five functions, such as planning, organizing, staffing, leading and controlling for effective management we can see how they are incorporated by the BP, where I work. Since, I begin work at this BP I have noticed how the sales reports provided for an aid in ordering of products. The following four steps are involved in the planning function of management: * Examining the company's internal and external environments to discover company strengths and weaknesses and emerging opportunities and threats * Determining which goals the organization will pursue * Choosing strategies, tactics, and operational plans to achieve company goals * Allocating organizational resources to pursue the company's goals (Reilly, Minnick, & Baack, sect 1.3). Planning allows managers to choose appropriate organizational goals and identify the courses of action that is best to reach their goals. With the daily reports taken on the different shift and paper work of scratch off counts and cigarette counts performed by each cashier for their shifts we can see that BP use strategic, tactical and operational planning. The tactical planning comes...
Words: 1795 - Pages: 8
...members * Informal Channels * Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices Direct of Communication Downward Communication is the communication that flows from one level of a group or organization to a lower level. Group leaders and managers use it to assign goals, provide job instructions, explain policies and procedures, point out problems that need attention, and feedback about performance. When engaging in downward communication, managers must explain the reason why a decision was made. Upward Communication flows to a higher level in the group or organization. It’s used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. Upward communication keeps managers aware of employees feel about their jobs, co-worker, and the organization in general. Managers also rely on upward communication for ideas on how conditions can be improved. Lateral Communication Communication take place among members of the same work group, members of work groups at the same level, managers at the same level, or any other horizontally equivalent workers. Interpersonal Communication Oral Communication Speeches, formal one-on-one and group discussions and the informal rumor mill or grapevine are popular forms of oral communication. The advantages of oral communication are speed and feedback. Face to face communication on a consistent basis...
Words: 1839 - Pages: 8
...Besides different size of operations and customers, there are different sub-sectors of the industry: * Pubs, bars and night clubs * Hotels, Hostels and B&B * Restaurants, Bistros, Cafes and Coffee shops * Casinos and Gambling * Take-Always and Mobile catering * Travel services * Tourist Services * Membership clubs * Contract catering * Hospitality services * Events * Visitor attractions According to State of the Nation Report 2013, in 2012 most of the hospitality businesses were private companies (59 %). Following 20 % were sole traders and remaining were mostly partnerships (15 %). Restaurants, hotels, pubs, bars and nightclubs represent the greatest number of businesses and equal 70% GVA. When measured by the number of employees, industry is predominately made up of small businesses; almost half employ less than five people and only one percent of businesses employ 100 people or more. (Chart 1) Source: Inter-departmental Business Register, 2012, Office for National Statistics Discuss the organisational structure of different hospitality organisations. Organisational structure is the fundamental design of a company; it defines its company’s lines of authority and decision making. It also locates in structures employees from different functional group....
Words: 3323 - Pages: 14
...BTEC QCF HND in Hospitality Management Investigating Rooms Division Submitted to: Chris Maugino Submitted by: Md Rashedul Hasan, Date: 15.08.2011 1 Acknowledgement I would like to give my special thanks to my course teacher Chris Maugino for giving me such kind of excellent opportunity to prepare the interesting assignment and proper guidance to complete this work. I am grateful to my friends for their help and support when preparing this assignment especially in group study. I also give thanks to the manager of Park Plaza Sherlock Holmes who helped me a lot to make my report on interior design successfully. Other staff also helped me that make my report very easy and interesting. They are such a good person and gave me the full information as well as the data to complete this report. Finally, I like to say that, I have prepared this assignment from own experience. I am ready to accept my unwilling errors and omission which belong to me. 2 Table of content 1. Title Page ...........................................1 2. Table of Content.................................. 3 3. Introduction........................................ 4 4. Activity 2..............................................5 5. Activity 3..............................................17 6. Activity 4 ..............................................22 7. Activity 5...............................................28 8. Activity 7..............................................38 9. Activity...
Words: 8930 - Pages: 36
...internship certificate 4. Dedication:- “In the name of Allah the most beneficent and merciful” I dedicate my internship report to the Holy Prophet Muhammad peace be upon him, to my parents who financially support me & for their attention, to my teachers and staff of Fair Supplies Corporation, which has made it possible for me to complete my internship and all those people who guide me during 6 week internship. Muhammad Umair Khawar 5. Acknowledgement:- In the preparation of this internship report, I acknowledge the encouragement and support given by a number of people from Fair Supplies Corporation. I am grateful to Mr. Sheikh Aftab ELLAHI, Managing Director of the company, and Mr. Khawar Hussain manager of the company. I got an opportunity to express my knowledge practically that I learn during my studies that I fully avail. It is the opportunity to show my skills, abilities and knowledge and learn from those who are already in practical world. I also like to thank all the Department staffs of Fair Supplies Corporation., office for giving me helpful support. I would like to express my gratitude to my supervisor Mr. Khawar Hussain, for sharing his ideas and interests with me about my study. His contribution boosted my confidence and helped me finish my study on time. 6. Executive summary:- This report is about my internship that I have undergone at Fair Supplies Corporation from 6Th May 2013 to 16th June 2013. The main purpose of internship...
Words: 3927 - Pages: 16
