...hospitality and Tourism Industry Room Division The Rooms division manager is responsible to the GM for the efficient and effective leadership and operation of all the rooms’ division departments. They include concerns such as: * Financial responsibility for rooms division * Employee satisfaction goals * Guest satisfaction goals * Guest services * Guest relations * Security * Gift shop Organizational Chart is shown below: Room division department is consist of six sub departments such as the front office headed by the front office manager, the reservations headed by the reservations managers, housekeeping headed by the executive housekeeper, security and guest services headed by the bell captain. Each department has its vital role in providing first impression to hotel guests. This department is mainly responsible for the selling and maintenance of hotel guestrooms and they provide first impression to guests. Front Office Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. Its duty is to enhance guest services by constantly developing services...
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...an expense to show that a certain portion of the equipment has been already used to contribute to Company's revenue. Suppose that this amount was determined to be $ 650. This very amount is called an expense and is journalized as follows: Depreciation Expense-Equipment $ 650 Accumulated Depreciation-Equipment $ 650 According to the matching principle, all expenses must be recorded in the same accounting period as the revenue that they helped to generate. In the hotel industry, expenses are divided into two main categories: • Direct Expenses: These are the expenses that vary with the level of production. For example, in the Food and Beverage department, the Cost of Food Sales is a direct expense. For, the more dishes we serve, the more cost of Food Sales the Hotel incurs. Moreover, in the Telephone Department, the Cost of Calls is a direct expense. For, the more we connect guests to whatever destination wanted, the more cost of calls the hotel incurs. At this very stage a bracket would be opened to explain that there is a primordial difference between revenue generator...
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...education which aims to achieve an effective blend of classroom study and off-campus work experience in hospitality-related industry. The goal of the practicum is to prepare the student for competent and responsible practice. A successful practicum is one that achieves that goal. The BSHMT program of the City College of Tagaytay considers the practicum training to be among the most important professional preparation activities in which BSHMT students participate. Practicum experiences are intended to allow students to synthesize, apply and refine knowledge and skills learned in their academic experiences. In addition, practicum experiences are one of the primary ways in which department faculty members can observe and evaluate the skills of the student. Because of the importance of students’ practicum, the Department requires the student-trainee to prepare a narrative report of his practicum experiences in hospitality industry. This report was based on the student’s training experiences at the following establishments: Taal Vista Hotel, Taj of Tagaytay and Massimos Ristorante Italiano during the second semester of year 2007-2008 in Tagaytay City, Cavite, Philippines as a prerequisite for the subject HMT 12–Practicum. The practicum training was an exciting and memorable experience for the student because it gave her the first opportunity to employ the skills and theories she learned in classroom setting. TAAL VISTA HOTEL This section...
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...Government of India INDUCTION MATERIAL 2009 MINISTRY OF FINANCE DEPARTMENT OF ECONOMIC AFFAIRS NEW DELHI First Edition … 15.06.1981 Second Edition … 01.01.1984 Third Edition … 30.06.1986 Fourth Edition … 01.06.1989 Fifth Edition … 08.05.1993 Sixth Edition … 14.12.1995 Seventh Edition … 18.06.1998 Eighth Edition … 17.12.2002 Ninth Edition … 03.11.2009 PREFACE TO THE NINTH EDITION The Eighth edition of Induction Material of the Department of Economic Affairs (DEA) was printed in December, 2002. Since then many changes have taken place in the incumbency and work allocation of various Divisions/ Sections. These factors necessitated revision of this document. The ninth edition indicates the position as on October 31, 2009. 2. DEA is the nodal agency of the Union Government to formulate and monitor the country's economic policies and programmes having a bearing on domestic and international aspects of economic management. In May 2009, a major reorganization of the work among the Divisions in DEA was undertaken to deal more effectively and comprehensively with the changing trends, emerging issues and power blocs in the national and international economic scenario. A new Multilateral Institutions Division has been carved out of the erstwhile Fund Bank Division to provide focused and outcome oriented engagement with various multilateral organizations on a host of current and emerging economic/financial...
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...Rooms Division The rooms division is one of the key departments within a hotel, involving the sales and the delivery of services and facilities for the guests. According to Baker, Huyton and Bradley (2000), this department is the most important as rooms sales are the main source of revenue for the business. This department is usually divided into two departments: front office and housekeeping, however Dix and Baird (1998), explain that larger hotels will have many more smaller departments including advance reservations, reception, cashier and so on. The role of the front office derives from the guest cycle, which according to Baker, Huyton and Bradley (2000), refers to the stages of a typical hotel stay. These stages include pre-arrival, arrival, occupancy, departure. During the pre-arrival stage, the role of the front office involves making a reservation for the guest, which could be via telephone, online etc. During the arrival phase, the front office will complete the registration, allocate rooms and issue their keys. During the guest’s stay, the front office is responsible for responding to the varying needs of each particular guest and could include handling telephone calls, transportation, mail and information, currency exchanges, safe deposits and maintain guest’s accounts. During the departure phase of the guest cycle, the front office will be responsible for handling check-out, bill settlement, baggage handling and transportation, which will once again depend on...
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...BTEC QCF HND in Hospitality Management Investigating Rooms Division Submitted to: Chris Maugino Submitted by: Md Rashedul Hasan, Date: 15.08.2011 1 Acknowledgement I would like to give my special thanks to my course teacher Chris Maugino for giving me such kind of excellent opportunity to prepare the interesting assignment and proper guidance to complete this work. I am grateful to my friends for their help and support when preparing this assignment especially in group study. I also give thanks to the manager of Park Plaza Sherlock Holmes who helped me a lot to make my report on interior design successfully. Other staff also helped me that make my report very easy and interesting. They are such a good person and gave me the full information as well as the data to complete this report. Finally, I like to say that, I have prepared this assignment from own experience. I am ready to accept my unwilling errors and omission which belong to me. 2 Table of content 1. Title Page ...........................................1 2. Table of Content.................................. 3 3. Introduction........................................ 4 4. Activity 2..............................................5 5. Activity 3..............................................17 6. Activity 4 ..............................................22 7. Activity 5...............................................28 8. Activity 7..............................................38 9. Activity...
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...Symbiosis Institute of Management Studies Summer Internship Project Report On Value Addition and Cost Reduction Across Milk Sales Division of MOTHER DAIRY Project Duration: 9th April 2012 to 8th June 2012 PROJECT GUIDE- SUBMITTED BY- Ms Nitya Krishna SUNIL YADAV Assistant Professor HR-CORE SIMS PUNE-20 SIMS 2011-13 CERTIFICATE This is to certify that Mr/Ms SUNIL YADAV PRN no. 11020441063 has completed his project report on the topic “MOTHER DAIRY- AN APPROACH TOWARDS VALUE ADDITION & COST REDUCTION” under my guidance. Prof Nitya Krishna Signature Date DECLARATION I hereby declare that the project entitled “MOTHER DAIRY-AN APPROACH TOWARDS VALUE ADDITION & COST REDUCTION” submitted for the MBA Degree is my original work and the project has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. SUNIL YADAV Place: SIMS PUNE Date: 31/7/2012 Acknowledgment Company project study is meant to...
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...Room Division and Operation Management Name Professor Institution Course Date 1.1 Discuss accommodation and front office services for different organisation Different organizations have different ranges of accommodation and reception services depending on the capital invested on the business. For instance, accommodation services for hotels and restaurants can be divided into several categories which include house keeping, booking, and communication and administration services (Lewry, 2012, p.2). The front office services for hotels and restaurants can also be under several categories which include bell service, room allocation services, concierge, information and mails, night auditors and cashiers. Accommodation services generally provide the clients or guest with comfortable, welcoming, attractive and clean services (Lewry, 2012, p.2). Other organizations like learning institutions offer accommodation and front office services as well. For example, higher education organizations like universities and colleges offer accommodation inform of hostels. Accommodation services in these institutions include booking, administration and communication services whereas the front office services include cashiers, enquiries and room allocation services. 1.2 Analyse the roles and responsibilities of a range of accommodation and reception services staff M1: You should adopt a suitable strategy to identify responsibilities...
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...to run smooth and efficient. In this paper, the role of teamwork in regards to the food and beverage industry, entertainment, and accommodation will be discussed. Outcomes will be considered, and results of effective teamwork will be analyzed. Ultimately, each component of the industry will be examined in order to conclude how teamwork makes these businesses tick. 1. Food and Beverage The food and beverage industry is often a hectic one, but in order to maintain balance, teamwork, leadership, and communication is required. According to Introduction to Hospitality 6e (Walker), this chain of organization begins with the director of food and beverage. Walker explains that the director is responsible for the overview of restaurants, kitchen, room service, and lounges. In addition, Walker writes that the director must manage the business budget, provide proper leadership for employees, identify trends in the industry, and discover any means of achieving maximum profit capabilities. This may appear as daunting and overwhelming tasks, but none of this can be accomplished without the help of the co-workers. There are many active components within a restaurant that operate in sync to provide the upmost customer satisfaction. The kitchen may be considered to be the most challenging operation within the restaurant. Many individual tasks need to be managed and executed to provide proper customer service. In order to maintain efficiency, an executive chef is required (Introduction to Hospitality...
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...all efforts to obtain group business. Makes commitments to a convention or a group function. Works closely with advertising agencies in the development of all printed matter and promotional programs. (Walker 93) Walker, John R. Hotel & Restaurant Mgmt for Devry Ebook. Wiley Custom Select, 7/4/09. VitalBook file. 2. What factors would you utilize to determine whether or not a sales department in a full-service hotel is organized for success? A successful sales department usually has a fully stocked reference library that contains the following: copies of booking reports from other hotels in the chain, research of past conventions in the city from the Convention and Visitors Bureau, city and state manufacturer directories, pertinent telephone directories, city directories, world convention dates, a directory of associations, and a standard directory of advertisers. (Walker 94) Walker, John R. Hotel & Restaurant Mgmt for Devry Ebook. Wiley Custom Select, 7/4/09. VitalBook file. 3. What information should be included in a function book entry? Lists all group business and the guest rooms, meeting space, and other items the hotel has committed for a particular period. (Walker 98) Walker, John R. Hotel & Restaurant Mgmt for Devry Ebook. Wiley Custom Select, 7/4/09. VitalBook file. 4. Why is a one-stop service contract important for an association executive? This would be important due to everything that is needed is in one contract and the executive does not have to...
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...Assignment front sheet |Qualification |Unit number and title | |Pearson BTEC HND Diploma in Hospitality Management |Unit 6 Rooms Division Operations Management | |Student name |Assessor name | | | | |Date issued |Completion date |Submitted on | |05th January 2015 |08th March 2015 | | | | | |Assignment title |Rooms Division Operations Management | |Learning Outcome |Assessment |In this assessment you will have the opportunity to present evidence |Task no. | | | ...
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...Two-Person Writing Assignment (6-10 pages, double spaced): Two-person Assignment is (1) to define specific business problems/needs you may face, describe what the existing operations are and why they are problems, and provide the overview of the Industry the problems belong. (2) (Problem Descriptions), (2) to address the problems and needs by defining the solution steps/processes, and search relevant information technologies for the solution process automation on the specific problems and needs (Solution Process, Technology Applications and Automation). Two-Person Writing Assignment (6-10 pages, double spaced): Two-person Assignment is (3) to define specific business problems/needs you may face, describe what the existing operations are and why they are problems, and provide the overview of the Industry the problems belong. (4) (Problem Descriptions), (2) to address the problems and needs by defining the solution steps/processes, and search relevant information technologies for the solution process automation on the specific problems and needs (Solution Process, Technology Applications and Automation). The purpose of this paper will include an assessment of the role Information and Communications Technology (ICT) plays in addressing problems/needs in the operation of today’s hotels. In a highly dynamic market whose survival depends on responding rapidly to the changes in related factors; ICT systems must be custom designed to match the objectives of the...
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...Team Work of 1 NAME OF SCHOOL: BRAC Business School PROGRAM: BBA COURSE NAME: LECTURER NAME: Anahita Ahmed 1. Student ID: 2. Student ID: 3. Student ID: 4. Student ID: 5. Student ID: 10304012 10104032 10104150 10104144 10104136 Name: Taniya Nashin Name: Fahad-Ibn-Musa Name: Shakahawat Hossain Name: Ishrat Jahan Pritha Name: Imtiaz Hassan Assignment: Team Work of Westin Words: _5000____________ Date due: 09/08/2011 Date Submitted: 09/08/2011 Declaration: I declare that this assessment item is my own work, except where acknowledged, and has not been submitted for academic credit elsewhere, and acknowledge that the assessor of this item may, for the purpose of assessing this item: Reproduce this assessment item and provide a copy to another member of the University; and/or Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment item on its database for the purpose of future plagiarism checking). I certify that I have read and understood the University Rules in respect of Student Academic Misconduct. Date: …....…/……....…/…….. 1. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 2. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 3. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 4. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 5. Signed: ………….…………………………….. …………………….. NOTE: It is considered Academic Misconduct to SIGN ON BEHALF OF ANOTHER STUDENT. MARKER...
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...Management Massachusetts Institute of Technology May 10, 2004 11 Seligram ETO ¾ ETO: A support department / cost center ¾ Who are ETO’s customers? – the departments producing ICA, ICB, Capacitor, Amplifiers and Diodes ¾ Customers have to bear the cost of maintaining and operating ETO. ¾ Any signs of problems? 12 Main Questions ¾ Is the current costing system – using direct labor dollar as the single allocation base - adequate? Are there signs in the case that it is not? ¾ Why does the current system exist? ¾ As time has passed, which kind of testing within ETO is actually causing overheads for other departments? What are overheads being allocated by? ¾ Therefore, getting which kind of testing (basic or advanced) done internally has a cost advantage over outside markets? Departments that use basic testing are “overcosted” Departments that use advanced costing are “undercosted” ¾ What happens if departments that are mainly getting basic testing done leave? Excess capacity – our old enemy, the death spiral 13 1 The Two Alternate Allocation Systems ¾ Each takes total overheads of $4,714k and splits it into two parts: 685k, to be allocated based on direct labor dollars 4,029k, to be allocated based on machine hours ¾ The second further splits the 4,029k into Main Test Room hours and Mechanical Test Room hours 14 Seligram: Overhead Burden Rates Under Three Allocation System 1. OH $4,714k = = 1.45 $DL...
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...PROBLEM #1: Convert the following CLASS table into 3NF tables. Examples of Course# are: BUS 297D, BUS 240, etc. Examples of Section# are: 1, 2, 3, etc. Examples of Course-Name are: Database Management; VB Programming Examples of Room# are: BBC 003, BBC 301, etc. Examples of Room-Capacity are: 50, 30, 80, etc. CLASS (Course#, Section#, Course-Name, Room#, Room-Capacity) Step 1: List all Functional Dependencies Course# ( Course-Name Room# ( Room-Capacity Course#, Section# ( Room# Step 2: List all Tables COURSE(Course#, Course-Name) ROOMS(Room#, Room-Capacity) CLASS (Course#, Section#, Room#) PROBLEM #2: Convert the following PARTS table into 3NF tables |Part# |Part |Vendor |Vendor |Unit | | |Description|Name |City |Cost | |1234 |Logic Chip|Fast Chips|Cupertino |10.00 | | | |Smart |Phoenix |8.00 | | | |Chips | | | |5678 |Memory |Fast Chips|Cupertino |3.00 | | | |Quality |Austin |2.00 | | | |Chips | | | | | |Smart |Phoenix |5.00 | | | |Chips | | | SOLUTION Step 1: Identify all functional dependencies Part# ( Part-Description Vendor-Name ( Vendor-City Part#, Vendor-Name ( Unit-Cost Step 2: Re-write the functional dependencies as tables PARTS (Part#, Part-Description) VENDORS (Vendor-Name...
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