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Job Analysis

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Job Analysis
Jen C. Martinez
PSY 435
October 1, 2012
Dr. Ellen Myers

Job Analysis
There are many reasons for analyzing jobs. One reason would be to study and evaluate exactly what a job requires. Another reason would be to describe specifically what skills are needed and the qualifications that are required to complete the job properly. The positions should be stated very clearly what is required so that all of the employees know what is expected of them without having any confusion. The person performing the job analysis should be able to watch a person performing the job or, at the very least know exactly what the job is supposed to accomplish so that the basic characteristics of a potential employee can be evaluated. Jobs change; therefore the job description will change as well. There are some companies that search for an easier, less physical ways while maintaining the same results. There are some employees who are able to find these ways and that is one reason why job descriptions change over time.
The position that I have chosen to analyze is a Casual Quality Assurance Technician with Nestle Waters North America. The main purpose for this job is to make sure that all processes from raw materials to the finished product is compliant with the Nestle Waters North America standards. The right candidate would also be responsible for inspecting the products for any flaws and be able to diagnose the issue if there is a problem. The position also requires record keeping. The one who performs the job will have to make sure that high quality products are produced. The instruments that are used in the laboratory need to be maintained and calibrated. Other job requirements are: * Complete quality assurance tests * Maintain standard operating procedures (SOP) related to the position * Create new SOPs if necessary * Train current and new employees and maintain the training records * Collect, prepare, test, read record, and analyze all samples. * Help with any raw materials or finished products that needs to be placed on hold * Record any raw materials or finished product that needs to be placed on hold * Be able to properly perform all chemical testing and be able to report it * Manage the sensory program * Monitor CIP (clean in place) and Pest Control Program
The way that the reliability can be measured is to watch the person when they perform the job. If the job produces positive results then the job analysis was successful. Since the position that I have analyzed is not a new position, the job analysis seems to be valid because it has been evaluated by other management and peers.

A task inventory would seem to be the easiest way to know if there is a candidate that is right for the position. A task inventory entails a questionnaire containing a list of specific tasks that may be performed on the job that is being analyzed. The inventory also contains a rating scale (Spector, 2008). There is also a Job Analysis Questionnaire (JAQ). The purpose of the Job Analysis Questionnaire is to recognize what skills, knowledge, and abilities are necessary for the job being analyzed. It is completed in sections and the first section is what a person who has a deciding vote rates the tasks. Task statements are written to summarize what the major areas of the job are and what activities are necessary. There is also a five point rating scale and this is used to identify the important tasks and which are used more often. It is also used to indicate whether the identified tasks are needed to perform the job (Job Analysis I/O Solutions).
For this job analysis it would be best to have the employee give feedback to his or her supervisor. The way to determine what type to use is to figure out if the employee’s behavior is the bigger factor or if the results are the bigger factor. Another factor is to determine if the appraisal will be used to determine rewards or to help develop the job more (Dwyer).
It proves difficult to appraise a job because the entire job performance is not satisfactorily represented. The use of technology has helped to evaluate job performance. Sometimes an employee can feel as though they are being watched too closely. I/O psychologists need to let employers know how important an unbiased and more complete performance appraisal system is needed. One major reason is that it would be less likely that the company would be challenged in court due to the employee’s belief that he or she was not evaluated fairly. Another reason is that having a thorough appraisal system, the proper feedback will be given and the goals will have been met (Spector, 2008).
One of the main jobs for Nestle Waters is a Quality Assurance position. The Casual Quality Assurance Technician is important to this company because he or she will make sure that all procedures are followed. He or she will make sure that all products, from raw material to the finished product have been tested properly. If something should go wrong, the person who holds this position will need to help to place product on hold when necessary. The easiest way to see it the job analysis is reliable is to watch the employee perform his or her job. A way to tell if the job analysis is valid is to ask other managers or the one performing the job.
The task inventory seems to be the best way to determine whether an employee is a good match for a position. The way the tasks analysis is used is by asking questions. The questions in the inventory are related to tasks that are performed on the job. The answers to the questions have a rating scale. There is also the Job Analysis Questionnaire. The purpose of the Job Analysis Questionnaire is to find the skill, knowledge, and abilities that are necessary for the job.
The best way to determine the effectiveness of the job analysis is for the employee to give feedback to his or her supervisor. For this position, one of the requirements of the job is to create new Standard Operating Procedures. Standard Operating Procedures are basically a manual of how to perform a task.

References
Dale J. Dwyer, Ph.D.. (n.d) Job Analysis-Based
Performance Appraisals [PowerPoint slides]. Retrieved from http://http://www.shrm.org/Education/hreducation/Pages/JobAnalysis-BasedPerformanceAppraisal.aspx.
Job Analysis I/O Solutions. (2010). Retrieved from http://www.iosolutions.org/uploadedFiles/IOS/IO_Solutions/Research_and_Resources/Agency_Resources/White_Papers/Job%20Analysis%20white%20paper.pdf
Spector, P. E. (2008). Industrial and organizational psychology (5th ed.). Hoboken, NJ: Wiley.

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