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Case Study #1 - Kanthal A 1. Introduction
Swedish company Kanthal is one of the largest company of the Kanthal-Hoganas group. It is mainly producing electrical resistance heating elements. The product range is 15000 items and offering service and products to 10000 customers globally. 95% of sales are contributed by export sales, and its annual return on employed capital is above 20%.
The products are mainly produced by three branches, the market proportion is various between the three divisions. * Kanthal Heating Technology -25% of market shares; * Kanthal Furnace Products -40% of market shares; * Kanthal Bimetals –one of the few companies that producing fully integrated thermo-bimetals at that time.

2. Issues 1. Kanthal allocated the huge amount of SMDA expense equally to each customer. Since the profit generated from each customer is different and each customer is demanding on SMDA resources. The need to attempt linking between SMDA expense with orders or other cost drivers are becoming increasingly critical. 2. How to measure the profitability customers form all customers, the need to work out accurate cost to each customers, based on the each activities and demand of SMDA recourses. 3. How to managing those unprofitable but with top total sales volume customers.

3. Analysis
Old account management system
The pervious accounting system cannot distinguish orders between for stocked and non-stocked items, therefore the difference in profitability between non-stocked and stocked are not apparent. Because more complicated process applied in the production process, the cost for non-stocked items was greater than stocked item. And it is also very costly to produce small quantities’ order.
In another place, because the sales and market team are compensated based under the gross sales, therefore they only focus on the

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