...Gudergan, University of Technology Sydney, Siggi.Gudergan@uts.edu.au Abstract Fan satisfaction is with services is a key element to successfully compete in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We draw on service an activities put in place by soccer clubs to illustrate these effects. Based on a literature review, interviews with both soccer fans and an industry expert, we develop a measurement approach for satisfaction which we test subsequently using a large-scale sample among soccer fans. An analysis of the impact-performance implications of antecedent drivers shows that stadium features, team characteristics, and fan-based support for the club and its management are the most important factors that influence overall satisfaction. Keywords: customer service, satisfaction, service experience, service providers ANZMAC 2009 Page 2 of 8 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Literature review on the relevance of fan satisfaction for soccer clubs Soccer is a multibillion dollar business that represents a vital and weighty factor in national, regional and local economies. With the growth of the sports business sector’s importance over the last few years, the professionalisation of soccer clubs’ structure and management has increased correspondingly. As a result, the terms of business in this industry have completely...
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...Club IT Part One Emanuel Toledo BIS/219 January 18, 2012 Kathryn Moland Title of Paper Club IT is a downtown music venue owned and operated by Ruben Keys and Lisa Tajada, both of whom are college graduates with Business Administration degrees. After graduation the two decided to follow their dream of opening a club. The club has just gone through a vast remodel. The overall business part of the club has little to no flaws Ruben and Lisa realized that the information technology is falling behind the rest of the club. To try to regain this they have hired me on as an intern to analyze and come up with a strategy to improve the IT portion of the club. The following essay I will provide an in-depth clarification of Club IT’s mission, as well as the clientele and responsibilities of management and employees. The essay will also give a possible strategy or the club to gain a competitive advantage. The owners have a mission statement that is much uncomplicated and to the point. The mission statement says “We, Ruben and Lisa, offer you live music, DJ’s, dance space and refreshments that suit your lifestyle. You are our friends, and we seek to build a community that meets regularly at Club IT.” (About Club IT, Para. 4). Ruben and Lisa want to have a club that makes the guest feel like family and for them to be comfortable, while enjoying hat the club has to offer. My initial visit was while enjoying the club itself. I got a feel for the surroundings...
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...This paper will discuss the ethnographic study that I conducted. It will describe the symbol that I chose and explain why I chose it. It will discuss the interview that I conducted with a man from my local GAA club and his take on the symbol that I chose. Finally, it will relate the symbol and findings to Ortners article and also the work of Ingold and Geertz. To me a symbol can be described as representing an idea or concept. The symbol that I have chosen is the GAA. I think this is a key symbol and has significance to me personally and to a lot of other people, including my research participant. The GAA has huge culture significance in my opinion and has a rich history. It promotes Irish cultural activities running competitions in music, singing, dancing and storytelling .One could say that the GAA has a huge impact socially. The GAA is an extremely powerful symbol in my opinion because it is has such significance to the vast majority of the country. As I said before a symbol can be described as representing an idea or concept, and the GAA represents a nation. It’s evident that it’s part of our culture and how popular it is. Whether it’s playing for your local GAA club or watching your county in Croke Park with 80,000 it has an impact socially and there is a real togetherness about the GAA and that is why I think it is such a powerful symbol. I will now discuss the interview that I conducted with my research participant. My research participant that I chose is a man from...
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...Economics of setting up a Tennis club clinic This study aimed to study and research on the financial prerequisites of setting up a tennis club. It details the resources needed, procedures followed and criteria adhered to when starting a tennis club. It further expounds on practices to ensure that the club runs profitability. Tennis is undoubtedly the most major game played in academic institutions; it’s played in all elementary schools, high schools and colleges across continents. A lot of financial, economic, management and HR practices need to be addressed in setting up a club club (Keighley, 2010). In this light, the paper will dwell on the economic side detailing the mandatory resources, and procedures. With this knowledge one can smoothly run a successful tennis club. The most emphasized aspect to a club is hiring a professional management team for the club (Sprecher, 2016). Coaches and managers with proficient qualifications should be hired to drive the business aspect of this venture. A coach is instrumental in nurturing talent and lessening negative experiences (Perris, 2000 ). The study further analyzes budgeting for initial set up cost, recurrent expenditures, cash flows and profitability of the club. It accounts for resources such as salaries of administrative stuff, purchase of equipment, maintenance of facilities, organization of competition, petty cash and consultation services. Therefore we cannot overlook the need for sponsorship, endorsement, talent scouting...
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...Club IT Essay Part Two Christina Ransom University of Phoenix BIS 219 Introduction to Business Information Systems Hann So 6/17/2012 Club IT Part Two Club IT is a downtown music venue owned and managed by Lisa Tejada and Ruben Keys. Nowadays it is very important to include and consider information technology in one’s organization in order to be successful. So it is very important for Lisa and Ruben to make improvements and bring it up to par. Lisa and Ruben run the office and maintain all the financial and business-related records, but have realized that even though the resources they spent on other miscellaneous projects, the information management is struggling. After gathering information from the review of the Club IT Web site and interviews with Reuben and the staff to perform and analysis of the Information Technology status of the business, this research paper will evaluate Club IT’s resources, customers, and supply chain. It will also address three problems and provide solutions to improve the system. It will also explain how different departments may use the solutions to enhance the system, using ERP, SCM, and CRM. Club IT has a website that has a dining menu with prices, a merchandise section where customers can buy merchandise such as hats, mugs, t-shirts, and shot glasses, in which there is a special for members to receive a 10% discount on items. There is also a tab to see what the featured acts are for each month. Although customers can purchase their...
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...Ron Steffel Submitted by: Georgette McIntosh N01 Xie Luxuan Dorquidia Alemany Date of Submission: May 3, 2015 Title of Assignment: Costco Case Study CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledge and disclosed in the paper. I have also cited any sources from which I used data, ideas of words, whether quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student Signature: Georgette McIntosh ******************************************* Instructor’s Grade on Assignment: Instructor’s Comments: EXECUTIVE SUMMARY he purpose of this report was to examine the implications on employees motivations used at Costco Wholesale Corporation. Research for this report included a review of he purpose of this report was to examine the implications on employees motivations A. Problem Statement: State the main problem facing the firm (or industry) in one, succinct sentence. B. Analysis: Summarize the main findings of your analysis. You may use bullet points, bold, italics – any means to convey and highlight the key factors you have determined based on your analysis. C. Alternatives: State briefly (one sentence or a bullet point each) 2 or 3 alternative courses of action that could be implemented D. Recommendation: Choose one course of action and support your choice...
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...Club IT - Part Three University of Phoenix BIS 219 Introduction to Business Information Systems Club IT – Part Three Organization and Demographic Information Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. Club IT recently remodeled, its 6,000 square feet of space includes 600 square feet of dancing floor, seats for 220 customers, a kitchen for appetizers and a bar with four pour stations attract childless young professional, college students, tourists, and business travelers. High ceilings and energy lighting provide a fun and energy environment. As any other organization, Club IT can use information technology to survive and thrive in today’s market. Many companies succeed because they were able to change their business models and strategies Club IT owners Lisa Tejada and Ruben Keys both have a degree in Business Administration. They learned about nightclub operations from their experiences in addition to general business principles learned from their studies. Club IT’s community includes childless young professionals, college students, tourists, and business travelers. The presence of entertainment structures (i.e. movie theaters) close by brings many single adults and young couples into the area; therefore, Club IT appeals this clientele as they need a place to eat and drink before and after the movies. Furthermore, the nightclub allows for the switching of entertainment and it becomes more appealing as it gets later into the evening. The music offered...
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...Club IT Final Project Final Project: Club IT, Part 3 Tim Deddeh XBIS/219 John Brooks Final Project: Club IT, Part 3 After an extensive amount of research, I have developed an assessment for Ruben and Lisa on their Club IT. They are looking to see improvement capabilities with an option to someday soon expand to a second nightclub. Being at this internship for a few months I was able to see firsthand what was working and what was lacking. My assessment includes a detailed technology plan of what they will need to reach their goals. The club belongs to Lisa Tejada and Ruben Keys. Recently completing the remodel of this facility, they have become very satisfied and have been trying to be the new niche in downtown nightlife one may need in order to relax, eat, and even have a little fun on the dance floor with their friends. This facility offers a square footage of 6,000 feet which is enough room to have fun with a positive energy, a variety of music being played every night. Live band perform every Friday and Saturday and every Monday through Thursday the DJ’s come in to show off their skills. Club IT’s objective is to provide a safe and relaxing environment in which individuals can gather and interact. The target population for our clientele will be individuals’ ages 21 to 30. There will be alcoholic beverages served, so 21 will be the cutoff age for legal reasons. Club IT caters to all ages, sexes, and any type of group that wants to have a great time with food, dancing...
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...Evaluation of the qualitative study: ‘In the Club: Ecstasy Use and Supply in a London Nightclub’ Table of contents: 1. Overview 3 2. Qualitative research approach methods and Quantitative research approach 4 3. The strength and weakness of Observation data collection 6 4. The strength and weaknesses of in-depth interview 6 5. Focus group discussion 7 6. Conclusion 9 7. References 10 Overview The aim of this report is to evaluate the qualitative study ‘In the Club: Ecstasy Use and Supply in a London Nightclub’ by Bill Sanders which was published in 2005 in the Sociology journal. The report will give a brief overview of the research aims, a description of the methods used, and explain the main findings reported in the paper that have been selected. A discussion of why a qualitative research approach has been chosen for the research question or questions posed in the study will also be evaluated. Furthermore, the use of an extended evaluation of the strengths and weaknesses of the method or methods used in the research will focus in particular upon their appropriateness to the project’s key research question or questions posed and the robustness of the claims made in the article. Finally, a consideration of the potential contribution that a different qualitative method could have on the research question asked will be conducted to assess its strengths and weaknesses. The research was to explore what was widely known about those...
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...The DJ Booth Even while standing inside a DJ booth can be loud and obnoxious, the excitement of playing music and controlling a huge crowd sends and unexplainable feeling through your body. When I first step into a DJ booth at Club Centers, located in the heart of Rochester, New York, my nerves start going crazy and butterflies hit my stomach so fast it feels like I have to puke. Just the sight of three turntables and an eight-channel mixer in front of my face is like sending a little kid into a candy store. While standing in front of my tables, I look to my right and I see my soundboard. This high-tech, silver plated sound machine stands about seven feet tall with about three hundred switches and knobs that control high pitches, low pitches, medium pitches and all of the digital effects. This soundboard is used when I put a shiny new record on one of the turntables. This will distort the sound quality of the song. The music sounds like a fire alarm, starting with a deep sound then rising to a high pitch screaming noise. As I look to my left, you see my beautiful blonde light girl working my light board. While the music is playing really loud, she will hit certain buttons that will make multi-colored lasers go in different directions and make many different shapes. Also, while the music is jamming, a common light known by many people as a strobe light will flash non-stop constantly. This light makes you see people dancing like robots and distorts the vision of that person ...
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...Executive Summary In Springfield Nor’easters case study, Larry Buckingham is the marketing director for the Nor'easters, a class A minor league baseball team in Springfield, MA. As any other profit-seeking business the objective of this sports club is to sustain a viable business by making profit, at least brake-even in the opening season. The two major sources of revenue for Nor’easters are ticket and concession sales. Larry conducts market research to gain knowledge about potential customers and their willingness to attend Nor’easters games on different ticket price levels. The results of the survey and other information collected by various sources help Larry to develop a pricing strategy for the Nor’easters’ ticket and concession sales. This paper evaluates the data yielded from the market research, presents two alternative pricing strategies and states the strengths and weaknesses for each. Finally, this paper concludes with a set of recommendations from the alternatives discussed. According to the evaluation of survey data, the information provided in the case and assumptions made, at least 50% of the Springfield population need to attend at least one game throughout the season for Nor’easters to break even. However, although not fully reflective of the whole population due to limited sample size, the survey data states that only 39% of Springfield residents are willing to attend games. Nor’easters will have to escalate this to above 50% level by conducting marketing...
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...Abstract 1 CHAPTER 1 – Research Study 2 1.1 Introduction 2 1.2 Research Problem 3 1.3 Research Objective 3 1.4 Research Question 3 CHAPTER 2 – Description of Changing Landscape & Challenging Market Space 3 2.1 Changing Landscape & Challenging Market Space 3 2.1.1 Economic and Industry Analysis 5 2.1.2 Challenges & Strategic Trends 8 2.2 Description and Analysis of Four Key Businesses 9 2.2.1 Marriott’s Aruba Ocean Club 9 2.2.2 La Cabana Beach Resort & Casino 9 2.2.3 Tropicana Aruba Resort & Casino 10 CHAPTER 3 – Research Design and Methodology 10 3.1 Research Design – Data Collection 10 3.2 Methodology – Data Analysis 11 3.3 Quality of the study 11 CHAPTER 4 – Results and Findings 11 4.1 Descriptive Analysis 11 CHAPTER 5 – Conclusion and Recommendations 22 References 24 APPENDIX A – Interviews 25 Abstract The timeshare industry whether large or small are competing on a variety of areas such as luxury, flexibility and service. It is also the least researched segments of the accommodation of tourists. This paper provides a analysis of the current situation of the timeshare industry focusing on innovation and sustainability of the mentioned industry based on the perspective of the key executives in the industry. Studies/analysis was conducted through questionnaires and secondary data that also analyzes the industry referring to its effects when considering the before mentioned areas. This paper provides also insights...
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...LAMAR UNIVERSITY - COLLEGE OF BUSINESS MGMT5380 - STRATEGIC MANAGEMENT Brad Mayer: Galloway 204 (880-2383); bradley.mayer@lamar.edu Office Hrs: MWF 9:20-10:20 AM (and by appointment) The mission of the College of Business at Lamar University is to provide a quality education to a diverse student population from Southeast Texas and beyond, resulting in well-rounded business professionals who are prepared to meet the challenges of a dynamic global environment while upholding ethical values and encouraging civic and social responsibility. The faculty promotes an environment supportive of applications-oriented learning by engaging in a balance of discipline-based, business pedagogy, and practice-based intellectual contributions. I. Catalog Description: The capstone course for the MBA. The course assumes that the company success depends upon formulation of an astute “game” plan and the ability to implement and execute that game plan proficiently. The purpose of the class is to enable students to “think strategically,” consider the total enterprise, and to make long-term decisions in a global market environment. A prerequisite for the Integrative Case Study. II. Prerequisites: - Student must be in last semester of course work and have approval of advisor. - Justification: This is a capstone course that draws upon all of the MBA core courses and stresses complex and interdisciplinary applications of the combined theories and experiences of these...
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...Club IT Part 3 Tina Bell XBIS/219 November 11 2013 Katherine Escobar Abstract This paper will be about a technology plan for Club IT owned by Lisa Tejada and Ruben Keys. They are seeking advice on what they need in resources to make the Club a success and eventually open another Club. The paper will have a brief description of the people who come in the Club, and the staff. Goals and strategy will be discussed, along with professional development. The assessment needs, and the budget, then an evaluation along with the conclusion. There will be an inventory of the current technological equipment and telecommunication services, and the hardware that is used. Club IT Part 3 Organizational Description and Demographic Information: Lisa Tejada and Ruben Keys are the owners of a high energy, high impact night club. They both graduated from college with degrees in Business Administration, while they were in collage they both supported themselves working as musicians and playing instruments in night clubs. They both gained quite a bit of experience from working in these clubs along with their studies in college. They want to have a successful business; they currently offer their customers refreshments, short orders and appetizers, with live music, DJ’s, a 600 square foot dance floor with seating for 220, and a huge bar with 4 pour stations. They want to have a place so everyone can get together and have fun and encourage a community. The people they serve are young, middle aged...
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...NELL HODGSON WOODRUFF SCHOOL OF NURSING TITLE: NRSG 507: Theory and Research Applications CREDIT ALLOCATION: 3 Semester hours PLACEMENT: Tuesdays 1:00 – 3:50 PM Rm. 201 FACULTY: Catherine Vena, PhD, RN | Eun Seok (Julie) Cha, PhD, RN | Clinical Associate Professor | Assistant Professor | Room 224 | Room 234 | cvena@emory.edu | echa5@emory.edu | 404-727-8430 | 404-712-9578 | Office Hours: By appointment | Office Hours: By appointment | COURSE DESCRIPTION: This course is an introduction to the theoretical and research foundations of advanced nursing practice. Key content to be covered includes the philosophical basis of science and knowledge, the structure and development of theory, qualitative and quantitative research methods, theory and research critique, and the application of theory and research in advanced nursing practice. It delineates research competencies for advanced practice nurses. The course encompasses critique of studies, application of research findings to practice (research utilization) and evaluation of outcomes attributable to advanced practice nursing. Ethical considerations related to research are integrated throughout the course. COURSE OBJECTIVES/OUTCOMES: 1. Understand the relationship between theory, research, and practice. 2. Critique and evaluate theoretical perspectives and research methods used to address clinical problems. 3. Understand qualitative and...
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