Club IT Part 3
Tina Bell
XBIS/219
November 11 2013
Katherine Escobar

Abstract

This paper will be about a technology plan for Club IT owned by Lisa Tejada and Ruben Keys. They are seeking advice on what they need in resources to make the Club a success and eventually open another Club. The paper will have a brief description of the people who come in the Club, and the staff. Goals and strategy will be discussed, along with professional development. The assessment needs, and the budget, then an evaluation along with the conclusion. There will be an inventory of the current technological equipment and telecommunication services, and the hardware that is used.

Club IT Part 3

Organizational Description and Demographic Information:
Lisa Tejada and Ruben Keys are the owners of a high energy, high impact night club. They both graduated from college with degrees in Business Administration, while they were in collage they both supported themselves working as musicians and playing instruments in night clubs. They both gained quite a bit of experience from working in these clubs along with their studies in college.
They want to have a successful business; they currently offer their customers refreshments, short orders and appetizers, with live music, DJ’s, a 600 square foot dance floor with seating for 220, and a huge bar with 4 pour stations. They want to have a place so everyone can get together and have fun and encourage a community. The people they serve are young, middle aged business or college students that like to get out and meet others. All types of music will be enjoyed currently you can find out what kind of music is playing by looking at the website under Club IT music. Club IT’s clientele carry their smart phones, I-Pads, and laptops, and other wireless communication devices.
Although their remodeling is paying off Lisa and Ruben have said their information management is struggling, and a full analysis is needed. They need to boost their technology, data management, and decision making capabilities. There is talk about opening another club.
Goals and Strategy:
Club IT’s current system is to be up-graded with (CRM) customer relationship management, (SCM) supply chain management, and (ERP) enterprise resource planning. The goals of the club are to be successful, keep customers and get new clientele and eventually open another club. The information system that will be put in place will take care of the customers; help employees and management do their jobs more effectively. The transaction process will be much more efficient with a (POS) point of sale system put into place. It helps a fast moving pace like the night club business run much smoother with the billing and collecting of money more accurate. A (POS) system also helps the manager decrease cost, improve efficiencies and increase revenue. The features are all designed to help the restaurant and bar business.
There also needs to be a Wi-Fi system put into place with the greatest of importance because the customers and their wireless cell phones and other gadgets needs this to use communicate and collaborate with one another. The system will allow for the employees to use the wireless order taking feature of the POS system. This will benefit both customers and staff. The expansion of m-commerce will prove beneficial to the club because of all the customers using their smart phones and I-Pads. The ability to order from the website and buy tickets from the mobile network will benefit the club greatly. Customers can order from their mobile phones and free up personal during busy business hours.
Executive dashboard would be an improvement for the management and personnel to get timely information fast and direct access to all management reports. The digital dashboards give the club an advantage on getting information like the Clubs operation reports and planning. It would give the Club an advantage to have all their information in one place, and they could see it relatively fast.
Professional Development:
A good training system is everything to you and your employees. Make sure that everyone is trained to do the job in the same way. This way there will be no problems down the road, and when something new comes up they will only have to be trained for that. Then when everybody is trained only new employees will need training and you need to assign someone this task. The best way to train is an instructor and classes until everybody gets it or a few classes with an instructor and a few computer classes it depends on how much there is to learn. The most cost effective will probably work after all we are learning a computer what is best than to let the computer teach you. Since the night club closes down during certain hours this would probably be the best time to train, this is good to train everybody at one time. Have them come in on their days off and learn from someone who is willing to train them one at a time. This would probably not work as well as everyone at the same time. Assessment of Needs:
(SDLC) systems development lifecycle, the stages we will go through to make sure our system is right for the Club. The (JAD) joint application development is the best for this Club. The system offers several advantages; According to "A Technical View of System Analysis 5 and Design" (n.d.), “JAD involves a group meeting in which all users meet simultaneously with the analysts. It is basically a group decision-making process that can be done manually or on the computer. During this meeting, all users jointly define and agree on systems requirements. This process saves a tremendous amount of time.” The system saves time because it involves all the users, it is easier to implement when the time comes. In turn this will save training cost. To alleviate any disadvantages JAD usually has a facilitator who is skilled in systems analysis and design as well as in managing group meetings and processes. We will need to do this in the next 2 weeks; we will call and get them started right away. There is a certain profit to be made with these changes. The Wi-Fi system will start bringing money immediately because of the access our customers will have from the club. They will be able to conduct certain activities right here from the Club, no need to leave because we will have what they need right here. This will also start our community of customers that start meeting here every day after school, work or just to get out of the house. I want to mention the supply chain, with my assessment there is a “web based” technology that is a B2B transaction for example, like Sysco a restaurant supplier with everything a business of your type needs. They have a broad selection on their website for small and large businesses. You would have to set up the e-commerce site with a better computer and hardware, you would also need some storage all this will not only help you with the supply chain, we can then start to evaluate whether we need to build our own system or lease the services we need from other web based suppliers.
The Budget:
Return on investment (ROI), will be our biggest goal for maintaining the cost. The Wi-Fi system should be well promoted so the customers will know what’s coming and a good return will start right away. Convenience is a big consideration for the Club; their customers will have access to the web and can order tickets online relieving some of the paid labor cost. The owners might want to lease these services until it starts showing some return alleviating some of the cost it will be for a system of their own. They can choose to move to their own system later when they start seeing some of the money back. It would be better if they can start their own system now so they can acquire the benefits. This is where the JAD system comes in, it is a coordinated team effort with this project to be successful. There are three main advantages to system development. These are error detection, accountability, and control. There can be some disadvantages to the system you need to take into consideration when you are thinking about the budget. It can get expensive; you need to make sure the right people are involved closely with the project. You want to get what you need for your business and are able to make changes in the future when the time arises. The following is what you need to consider; is it user friendly, installation, maintenance service, and the cost. Your ROI should always be there when you do your research.
Evaluation:
In the next 2 weeks we should have made up our minds what we will do in the way of the SDLC we choose. The manager will do the calculating; you have to consider the tangible and intangible benefits. He will work with the project owner and the developer to understand his case. They will convert intangible benefits to tangible factors. According to "How to Calculate Project Roi" (n.d.), “All intangible benefits can be converted to tangible factors with clear understanding of the benefits.” There final ROI and (NPV) net present value calculations will reveal the figures that will allow them to decide if they will implement all or some of the recommended changes. It may are may not live up to the anticipated gains. This will show the feasibility of the project. The owners can get qualified personnel trained in information technology to help them with their needs and can give them the assessments they need to proceed in the changes they need to make to their business.
Inventory:
The current hardware, software, and types of telecommunications services used; they us word of mouth, phone, and person for most of their marketing. They have a website that needs to be upgraded to use m- commerce. An outdated Dell computer that uses outdated software. Again they need to set up for e-commerce; their cash register is dated but can be improved. This is where the POS system will come in to help with inventory, more accurate money disbursement, every transaction from the order when time to pay and leave will be recorded for the management to see at any point and time. Lisa and Ruben do honor the human resources, financial resources, tangible and intangible resources.
Conclusion:
Lisa and Ruben have done very well with the few resources they have now. There is no question with the improvements mentioned that they will become a big hit in this business. Within the next 2 weeks we will make a decision to get something started. After that decision it will be at least 6 months before we can get everything up and running for the first evaluation period of the new system. The new system will be a success because we will take all the precautions and only get what we need. With all the technology to choose from we will make a decision to get something we can add onto later (when we open a new club). With the WI-FI, and the up-grade on the computer and Internet connection we can get everything started. This will show a profit right from the beginning, because we can get our e-commerce B2B with Sysco and m-commerce for our customer’s ready right from the start. We really need to get the POS and the JAD system started so the manager and owners can get their reports of what they need to know in seconds.

References;

A Technical View of System Analysis 5 and Design. (n.d.). Retrieved from http://higheredbcs.wiley.com/legacy/college/turban/047091680X/techguides/techguide05.pdf

How to Calculate Project ROI. (n.d.). Retrieved from http://www.governancetraining.com/calculate-project-roi.htm

University of Phoenix. (n.d.). Associate Level Material Appendix E Club IT, Part 3. Retrieved from University of Phoenix, XBIS/219 website.

University of Phoenix, (n.d.). Network Applications chapter 5. Retrieved from The University of Phoenix eBook Collection database.

University of Phoenix. (n.d.). Associate Level Material Appendix F Sample Technology Plan. Retrieved from University of Phoenix, XBIS/219 website.