...Case Three: Kristen’s Cookie Company Kate Johnson INTRODUCTION For many students on a college campus, late nights are as common as group projects and comprehensive tests. During these late nights, snacks can help keep a student focused. Kristen’s Cookie Company (KCC), hopes to capitalize on this fact by providing these students with customizable (perceived quality), high quality, freshly made cookies (aesthetic quality) with a quick delivery time (serviceability) in close proximity to the students (serviceability). Ordinarily, students can get cookies in many venues—including grocery stores, restaurants, and bakeries—that are premade for reasonable prices; but these venues may be closed late at night, or are too far from the campus to fit into a student’s busy schedule. For this reason, many students may be receptive to the convenience and fast delivery time of KCC. Additionally, the easy online ordering process will benefit the company as it continues to grow. KCC is positioned to be successful if it can continue to effectively deliver on all of its order winners. COOKIE PRODUCTION The production process for making the cookies is shown in the process flow diagram in Exhibit 1. Since the time to preheat the oven is omitted from this case, the total processing time for the first batch of one dozen cookies is 26 minutes. If a mistake is made on one of the batches of cookies, it will set KCC back by a minimum of 25 minutes. When the first batch is put into the oven...
Words: 3094 - Pages: 13
...fulfill a rush order? The answer is 26 minutes. First, the customer will order which will not take any time. Then, Kristen begins by washing and mixing which will have a cycle time of 6 minutes. Next, spooning will take Kristen 2 minutes, leaving a finish time at 8 minutes (6 min+2min). Then Kristen’s roommate will heat the oven which will take 1 minute leaving a finish time of 9 minutes (8 min+1 min). The cookies will bake for 9 minutes leaving a finish time of 18 minutes (9 min+9 min). Time for the cookies to unload and cool down will then be an additional 5 minutes leaving a finish time of 23 minutes (18 min+5 min). Last step is for customer to pay and for the money to be collecting taking a total of 3 more minutes and leaving a finish time of 26 minutes (23 min + 3 min). Therefore, total time to fulfill a rush order is 26 minutes. Question 3: How many orders can you fulfill in a night, assuming you are open for 4 hours each night? The answer is 22 dozen cookies. Operating for 4 hours in a night is equivalent to operating for 240 minutes. If each order size is one dozen cookies, then order completion time for 1 batch will be 26 minutes. Then, the time for every additional dozen of cookies after that will take 10 minutes. It will take 236 minutes for 22 dozen cookies to be ordered in this case, and it will take 246 minutes for 23 dozen cookies to be ordered. Therefore, in an operating time of only 240 minutes, we will be able to fulfill a total of 22 dozen...
Words: 310 - Pages: 2
...order) Assuming that only each order consists of only one dozen cookies, the first order can be completed in: 1(Order Processing)+8(Mixing&Spooning)+10(Baking)+5(Cooling)+3(Packing&Delivery) = 27 mins The understanding is that I can load the second tray in Oven for the next order at 20th min. And also, the second order can be taken at the 10th min after loading the first tray in the oven. So the subsequent sets can be completed in 37th, 47th, 57th minute and so on. So, in 4 hours, 17 + 10N = 240 (4 hours) N = 22.3~22 orders Hence a total of 22 orders can be filled in 4 hours. Two oven are available, How many mixer are need to maximize production Case 1: Each order consist of one dozen cookies Since each order consists of only one dozen cookies, mixing and spooning of the second set can be done only after mixing and spooning first set. Assume that first set of cookies are baked in oven 1 and second set in oven 2 and subsequent cookies in alternate fashion. First set: The first set of cookies can be completed in 27 mins Second set: Second set of cookies can be mixed after spooning the first set i.e. mixing the second set can be started at 10th min. The second tray can be loaded in the oven at 18th min, consequently completing the second set of cookies at the end of 35 mins. So it means that an additional time of 8 mins is required for completion of second tray. Third Set: Similarly, third set of cookies can be mixed after spooning the second set i.e. at the 18th min...
Words: 773 - Pages: 4
...Kristen’s Cookie Company Case Study OPTM 6090 Spring 2014 Team 1 Executive Summary Kristen and her roommate have planned the Kristen’s Cookie Company (KCC) as a joint venture to create and operate a successful business operated in a college campus apartment, with potential to grow in the future. The core competency is providing made-to-order fresh cookies after standard business operating hours. There are several immediate decisions to address including scale of operation, business partner relationship, operation and production systems, as well as pricing, ordering, and delivery policies. Kristen and her partner must determine which of various alternatives presented will help them achieve operational optimization. After a careful analysis, it is recommended that Kristen that all orders be standardized to one dozen, with rush deliveries limited to the first batch of the night while using existing equipment available. Kristen should continue to maintain her working relationship with her roommate in order to run the business out of their apartment using one oven, one mixer and two baking trays. Problem Definition Kristen needs to decide how to optimize the cookie making process to achieve the best business practices. The partners must formulate rules for accepting and fulfilling orders that will address any of the system’s current insufficiencies. The business is small, with limited resources in finances, space, equipment and time. The primary constraint is...
Words: 3543 - Pages: 15
...Case Report: Kristen’s Cookie Company Question 1 How long will it take to fulfill a rush order? | Gantt Chart for Kristen's Cookie Case | | | | | | | | | | | | | To fulfill the rush order it is still necessary to go through all parts of the process illustrated on the process flow diagram of the cookie-making process (it can be found on the last page). As there are no processes that can be done in a parallel way, every stage follows the other. Calculating the time needed for each step it can be concluded that the order can’t be prepared less than in 26 minutes. Question 2 How many orders can you fill in a night, assuming you are open 4 hours each night? We already know from the first question, the first dozen can be fulfilled in 26 minutes. Lets have a look, on the fastest possible way to prepare the second and all the following dozens. I can start preparing the 2nd order as soon as I start heating the oven (the chart visually demonstrates it): According to the chart it takes 26 minutes to fill the first order and 10 minutes more to fill each following order. From here we have: Operating time = 4*60 = 240 minutes The formula for counting the amount of orders that are able to be produced can be seen as: 16+10n <= 240 where n is the numbers of orders. From this equation we get, that n(max) = 22 dozen. So during 4 hours in a night one can prepare 22 dozen of cookies in 236 minutes. Question 3 How much of your own and your roommate’s valuable...
Words: 807 - Pages: 4
...http://www.studymode.com/essays/Case-Kristen-s-Cookie-Company-a-154141.html 1. How long will it take you to fill a rush order? Action Needed Time in min Clean Bowl, Add ingredients, and Mix 6 Dish Cookies onto Tray* 2 Put cookies in Oven, Set Timer & Temp. 1 Baking* 9 Remove cookies and cool 5 Bag cookies* 2 Accept payment 1 Total 26 * Per dozen cookies 2. How many orders can you fill in a night, assuming you are open four hours each night? If we use the capacity of the mixing bowl, which is 3 dozen cookies per cycle, we get a different time. Action Needed Time in min Clean Bowl, Add ingredients, and Mix 6 Same for 3 dozen: 6 Dish Cookies onto Tray 2 2x3=6 Put cookies in Oven, Set Timer & Temp. 1 1x3=3 Baking 9 9x3=27 Remove cookies and cool 5 Same for 3 dozen: 5 Bag cookies 2 2x3=6 Accept payment 1 Same for 3 dozen: 1 Total 54 If we produce 3 dozen cookies every 54 minutes, we will complete 240/54= 4,44 cycles which is equivalent to 13,33 dozen cookies. Because there is no half cycle we need to round down. We can produce 4 cycles which is equivalent to 12 dozen cookies in 4 hours. 3. How much of your own and your roommate's valuable time will it take to fill each order? Time used by me: Action Needed Time in min Clean Bowl, Add...
Words: 355 - Pages: 2
...Homework #1: Kristen’s Cookie Company Case 1 6+2+1+9+5+2+1 = 26 mins Resources Activities where needed Time required per unit of work Number of each resource Capacity Kristen Wash and Mix Dish up to trays 6 min 2 min 1 7.5 dozen/hr Bowl Wash and Mix 6 min 1 10 dozen/hr Trays Dish up to trays 2 min Infinite Infinite dozens/hr Roommate Load & Set Timer Packing Payment 1 min 2 min 1 min 1 15 dozen/hr Oven Load & Set Timer Baking 1 min 9 min 1 6 dozen/hr Empty space Cooling 5 min Infinite Infinite dozens/hr The oven is the bottleneck resource. Its capacity is 6 dozen cookies per hour. Because the process’s hourly capacity is 6 dozen, the process’s cycle time is 10 min. Therefore the maximum number of dozens that the process can produce can be given with the help of the following formula: 16 + 10x = 240 x = 22.4 The maximum number of dozens that the process can produce in four hours is 22. 16 + 10x = 60 x = 4.4 λ = 4.4 dozen/hr W = flow time = 26 min = 26/60 hr L = λ W = 1.91 Case 2 Resources Activities where needed Time required per unit of work Number of each resource Capacity Kristen Wash and Mix Dish up to trays 6 min 4 min 1 6 orders/hr Bowl Wash and Mix 6 min 1 10 orders/hr Trays Dish up to trays 4 min Infinite Infinite orders/hr Roommate Load & Set Timer Packing Payment 2 min 4 min 1 min 1 8.57 orders/hr Oven Load & Set Timer Baking 2 min 18 min 1 3 orders/hr Empty space Cooling...
Words: 671 - Pages: 3
...Illustrative Exam 1[1] Solutions BUAD311 – Operations Management Section A: Multiple Choices (circle only one) 1. Which of the following statement is correct? a. Make-to-order systems are better than make-to-stock systems. b. Make-to-stock systems are better than make-to-order systems. c. Hybrid systems are perfect and better than both MTO and MTS systems. d. Hybrid systems are worse than both MTO and MTS systems. e. None of the above e): It is hard to tell which one is better between MTO and MTS. Each has its pros and cons. The answer really depends on the settings, i.e. customer demands and operating cost. 2. According to Little’s Law, a restaurant owner may increase the revenue by a. reducing the throughput rate b. having larger space and higher WIP c. having smaller space and lower WIP d. increasing the time customers staying in the restaurant e. None of the above b): The manager actually wants to increase the Flow Rate (Throughput Rate). 3. To improve the utilization rate, we can I: Cross-train the workers II: Adopt flexibility equipment III: Shift from MTS systems to MTO systems Choose the most appropriate. a. I b. II c. III d. I and II e. I, II, and III d): MTO and MTS have nothing to do with the utilization, since utilization is a concept for AVERAGE. Cross-trained workers and flexible equipment belong to the same concept—convertible resource, which can improve...
Words: 8520 - Pages: 35
...for time reqd = 16+10*n ; where n => no of dozen Therefore 4*60 = 16+10*n 224 = 10*n n = 22 dozen 3. How much of your own and your roommate’s valuable time will it take to fill each order? ( 5) marks My time spent = 6+2 = 8 mins. Roommate time spent = 1+3 = 4 mins. 4. Because your baking trays can hold exactly one dozen cookies, you will produce and sell cookies by the dozen. Should you give any discount for people who order two dozen cookies, three dozen cookies or more? If so, how much? Will it take you any longer to fill a two-dozen cookies order than one–dozen cookies order? ( 4) marks The two cost components in this business, that the team of Kristen and her roommate is going to bear are : Material(Ingredient and boxes) cost : $0.60/dozen + $0.10/dozen = $0.70/dozen Labour cost(assuming both of them decide to take $8/hr) : $16/hr Washing,mixing and spooning takes 8 minutes(6+2) Setting up the oven takes 1 minute. Packing and accepting payment takes 3 minutes (2+1) Total labour time taken for producing 1 dozen cookies = 6+2+1+2+1 = 12 minutes For...
Words: 1945 - Pages: 8
...SPEAK ENGLISH LIKE AN AMERICAN YOU ALREADY SPEAK ENGLISH... NOW SPEAK IT EVEN BETTER! DELUXE BOOK & CD SET A M Y GILLETT Copyright © 2004 by Language Success Press All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems without permission in writing from the publisher. First Edition ISBN 0-9725300-3-7 Library of Congress Control Number: 2004102958 Visit our website: www.languagesuccesspress.com Bulk discounts are available. For information, please contact: Language Success Press 2232 S. Main Street #345 Ann Arbor, MI 48103 USA E-mail: sales@languagesuccesspress.com Fax: (303) 484-2004 (USA) Printed in the United States of America The author is very grateful to the following people for their collaboration and advice while preparing this book and CD set: Vijay Banta, Jacqueline Gillett, Thomas Gillett, Marcy Carreras, John McDermott, Natasha McDermott, Cat McGrath, Patrick O'Connell. ABOUT THE AUTHOR Amy Gillett has taught English as a Second Language (ESL) in Stamford, Connecticut and in Prague, Czech Republic. Her essays and humor writing have appeared in many publications, including MAD Magazine, the San Francisco Chronicle, and Family Circle. Amy majored in Slavic Languages and Literature at Stanford University and holds a Master's degree from Stanford in Russian and Eastern European Studies. Amy has studied and worked abroad in many countries...
Words: 27413 - Pages: 110
...9-508-052 ROHIT DESHPANDÉ GUSTAVO HERRERO REGINA GARCÍA CUÉLLAR Chocolates El Rey The divine drink which builds up resistance and fights fatigue: a cup of this precious drink permits a man to walk for a whole day without food. — Hernán Cortés, 15191 In late November 2006, Jorge Redmond, CEO of Chocolates El Rey, called a meeting with senior management to discuss the company’s growth strategy. A relatively small firm with sales of around $14 million,2 El Rey produced top-quality chocolate made with single-origin Venezuelan cocoa beans.3 The firm sold its chocolates in four different sectors—food services, industry, retail, and beverages4—and exported 17% of its production, mostly to the United States, Europe, and Japan. El Rey needed to grow, but Redmond wondered how to achieve growth and how to market the El Rey brand to its different target segments and international markets. With only 0.5% of cocoa’s world production, was it worth the effort to try to establish a country-of-origin image for Venezuelan chocolate? If so, how should El Rey go about it? And was this wise for a small company with scarce resources for marketing? El Rey In 1929, José Rafael Zozaya and his father-in–law, Carmelo Tuozzo, introduced chocolate bars under the El Rey brand, founding Venezuela’s second-oldest chocolate company. The company, called Tuozzo Zozaya and Co., was funded with a 15,000-Bolívares (Bs) loan from Pius Schlageter. Tuozzo Zozaya produced mainly chocolate bars...
Words: 10482 - Pages: 42
...Leadership Handbook Leadership Handbook 2014 Team Payton Manning Western Governors University 10/26/2014 2014 Team Payton Manning Western Governors University 10/26/2014 Emotional Intelligence Kristen Bogue 000214741 What is emotional intelligence? ------------------------------------------------- “If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” –Daniel Goleman ------------------------------------------------- “If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” –Daniel Goleman Commonly referred to as EQ, Emotional Intelligence is the ability to observe, influence, and assess the emotions of others by being aware and in control of your personal emotions (Cherry, n.d.). The search to understand people’s ability to get along with other people using emotional intelligence began in the 1930s and was popularized by Daniel Goleman in the 1990s after the EQ theory was developed by Peter Salovey and John Mayer (Unknown, 2009). EQ was originally thought to be an inborn trait—one that could not be developed, but Daniel Goleman and other psychologists...
Words: 17657 - Pages: 71
...No. Nama Perguruan Tinggi AKADEMI AKUNTANSI PGRI JEMBER Nama Pengusul Sisda Rizqi Rindang Sari Program Kegiatan Judul Kegiatan 1 PKMK KUE TART CAENIS ( CANTIK, ENAK DAN EKONOMIS) BERBAHAN DASAR TAPE 2 AKADEMI FARMASI KEBANGSAAN Nensi MAKASSAR AKADEMI KEBIDANAN CITRA MEDIKA SURAKARTA AKADEMI KEBIDANAN GIRI SATRIA HUSADA AKADEMI KEPERAWATAN KERTA CENDIKA SIDOARJO AKADEMI KEPERAWATAN KERTA CENDIKA SIDOARJO AKADEMI KEPERAWATAN KERTA CENDIKA SIDOARJO Putri Purnamasari PKMK LILIN SEHAT AROMA KURINDU PANCAKE GARCINIA MANGOSTANA ( PANCAKE KULIT MANGGIS ) 3 PKMK 4 Latifah Sulistyowati PKMK Pemanfaatan Potensi Jambu Mete secara Terpadu dan Pengolahannya sebagai Abon Karmelin (Karamel Bromelin) : Pelunak Aneka Jenis Daging Dari Limbah Nanas Yang Ramah Lingkungan, Higienis Dan Praktis PUDING“BALECI”( KERES) MAKANAN BERSERATANTI ASAM URAT 5 Achmad PKMK Zainunddin Zulfi 6 Dian Kartika Sari PKMK 7 Radita Sandia PKMK Selonot Sehat (S2) Diit untuk Penderita Diabetes 8 AKADEMI PEREKAM Agustina MEDIK & INFO KES Wulandari CITRA MEDIKA AKADEMI PEREKAM MEDIK & INFO KES Anton Sulistya CITRA MEDIKA AKADEMI PEREKAM Eka Mariyana MEDIK & INFO KES Safitri CITRA MEDIKA AKADEMI PEREKAM MEDIK & INFO KES Ferlina Hastuti CITRA MEDIKA AKADEMI PEREKAM Nindita Rin MEDIK & INFO KES Prasetyo D CITRA MEDIKA AKADEMI PEREKAM MEDIK & INFO KES Sri Rahayu CITRA MEDIKA AKADEMI PERIKANAN YOGYAKARTA PKMK Kasubi Wingko Kaya Akan Karbohidrat...
Words: 159309 - Pages: 638
...Part 1: Defining Marketing and the Marketing Process (Chapters 1–2) Part 2: Understanding the Marketplace and Consumers (Chapters 3–6) Part 3: Designing a Customer-Driven Strategy and Mix (Chapters 7–17) Part 4: Extending Marketing (Chapters 18–20) 5 Consumer Markets and Consumer Buyer Behavior marketChapter Preview You’ve studied how and use ers obtain, analyze, information to develop customer insights and assess marketing programs. In this chapter, we take a closer look at the most important element of the marketplace—customers. The aim of marketing is to affect how customers think and act. To affect the whats, whens, and hows of buyer behavior, marketers must first understand the whys. In this chapter, we look at final consumer buying influences and processes. In the next chapter, we’ll study the buyer behavior of business customers. You’ll see that understanding buyer behavior is an essential but very difficult task. To get a better sense of the importance of understanding consumer behavior, we begin by looking at GoPro. You may never have heard of GoPro, the small but fast-growing company that makes tiny, wearable HD video cameras. Yet few brands can match the avid enthusiasm and intense loyalty that GoPro has created in the hearts and minds of its customers. GoPro knows that, deep down, it offers customers much more than just durable little video cameras. More than that, it gives them a way to share action-charged moments and emotions with friends...
Words: 11791 - Pages: 48
...GLENCOE LANGUAGE ARTS Grammar and Language Workbook G RADE 9 Glencoe/McGraw-Hill Copyright © by The McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or means, or stored in a database or retrieval system, without the prior written permission of the publisher. Send all inquiries to: Glencoe/McGraw-Hill 936 Eastwind Drive Westerville, Ohio 43081 ISBN 0-02-818294-4 Printed in the United States of America 1 2 3 4 5 6 7 8 9 10 024 03 02 01 00 99 Contents Handbook of Definitions and Rules .........................1 Troubleshooter ........................................................21 Part 1 Grammar ......................................................45 Unit 1 Parts of Speech 1.1 Nouns: Singular, Plural, and Collective ....47 1.2 Nouns: Proper and Common; Concrete and Abstract.................................49 1.3 Pronouns: Personal and Possessive; Reflexive and Intensive...............................51 1.4 Pronouns: Interrogative and Relative; Demonstrative and Indefinite .....................53 1.5 Verbs: Action (Transitive/Intransitive) ......55 1.6 Verbs: Linking .............................................57 1.7 Verb Phrases ................................................59 1.8 Adjectives ....................................................61 1.9 Adverbs........................................................63 1.10 Prepositions...
Words: 107004 - Pages: 429
