...case study 9 facts: Money4U finance ltd. is a company with a burocratic System and it is not a learning organization. HR is not considered very important in the company Sam Mulgrew Head of Human Resources is not into PM (performance management) and consider it a waste of time. his Assistant Sandy is very much into new tendencies of Human Resources Management. The state manager: Peny Wise give 3 months period to Sam to Tailor a PM plan to all leves of organisation. 1. How do you think Sam should go about revamping perfomance Management at MOney4u the first thing that should be changed is the performance appraisal (the answer hit in the guideline) so using the table 9.1 of page 265 and application 9.1 page 264 how can sam go about changing performance Appraisal. the first thing that has go away is the ''quick chat, tick the boxes'' thing. Sam says that he knows who has poor performance and high performance in the company, but to change the approach then he needs to focus more on HOW the employees Achieve their goals, taking into account the efforts they make rather that checking the results, so in resume a more QUAlitative review rather than Quantitative. in the burocratic system the feedbacks are from the managers towards the staff, so now they need to include the staff in the feedback, from from co-workes, customers and managers as well. it will be a 360 degree Feedback. setting the new goals for the staff that are achiveable, because...
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...| | |Cloud Hotels PLC | |Case Study | |Alistair Charles | |Dec. 2012 | Dec. 2012: Background Information on the Organisation Cloud Hotels, PLC, owns more than 60 hotels throughout the United Kingdom. Despite the current economic climate they recently acquired a small hotel chain headquartered in Spain. Cloud’s chief executive decided that half of the new hotels in Spain would be retained and rebranded as part of the Cloud Hotels Group; the other half will be sold. This will support Cloud’s strategic objective of growing the organisation slowly to make sure that new ventures are well supported and opened on time and on budget. Cloud’s hotels are considered budget accommodations; they are functional, clean and reasonably priced. Most guests stay for one to three nights and are a combination of business and leisure travelers. The hotels are typically situated in urban locations that are easily accessible by public transport. Tourists are attracted...
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...Mr. Tom assuming is error. Feelings: When Mrs. Jo arrived I was not sure how to act. In one hand I was surprised with the loss of information and lack of comunication of Mr. Tom, which did not give importance to Mrs Jo's problem and in the other hand I could not demonstrate we were not prepared to deal with her problem. I was a bit appreensive as I never experience a situation like this, which can be difficult to manage depending of the phobia's severity. I knew this situation would be a challenge, so I tried to keep myself calm and think about Mrs. Jo's necessities, holding her hands and keeping a positive speech. I could clearly understand I would have an important role during the anaesthetic induction, so I got Mrs. Jo on a confortable position with a relaxed environment and asking her things unrelated to the surgery, as a way to create a trusted dialogue. At a certain point I could feel Mrs. Jo less anxious which made me feel more confortable on my nursing role and giving me the confidence I needed to deal with this situation. After the venopuncture procedure I felt really relieved with the whole situation, but most importantly I was happy to see Mrs. Jo going over her fears and having her surgery done. Evaluation: The evaluation of this experience identifies two different components, the loss of comunication between Mr. Tom and the rest of the multidisplinary team and also, preparing patients with needlephobia for surgery. This scenario turned from a negative...
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...Case 1: What Else Can Go Wrong? Summary Joe Van West is an American who was working as an Operations Manager in Taipei, Taiwan when he got a call offering him a job in Mexico as a President of the Mexican subsidiary of Appliances United. After applying for the job he got approved and moved to the said country. There Van West and his family got help from Antonio Hernandez, President of Manufacturing, with settling down. He and Mrs. Hernandez introduced them to various clubs and influential people. In general The Hernandez contributed a lot to Van West’s accustoming and developed a good relationship. But things did not stay good for long. Because he could not detect certain problems as a threat at the time, he was now facing production problems and a possible strike. It turned out that there have been complaints from the American subsidiary that the defective parts had increased over short time and five times the parts have been delivered late enough to affect production schedule. Van West tried to talk about this problem with Hernandez but the Vice President did not give much attention to the matter. This is when Van West decided to take matters into his own hands and talk with the line supervisor, Duarte Gonzales. He shared with him problems that Hernandez had not mentioned before. After this Van West tried speaking with Hernandez again, only to be brushed off. For Hernandez there seemed to be no big problem, or at least nothing that could not wait. Taking their close...
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...The happiest days of your life nej find selv på en titel Hvor er din fængende indledning? The happiest days of your life is written by Penelope Lively in 1978. The story is about a younger yngre end hvem? boy called Charles and his parents who driving VF to a new school called Edward’s Preparatory School to see if he like K it and want K to attend. They are welcomed by the headmaster’s wife, Mary and after a little while the headmaster arrives. He is talking VF to the parents while Mary takes Charles off to meet some of the other boys who goesK there. She leaves him with the boys who is K asking a lot of questions and Charles feels very uncomfortable about the whole situation. Afterwards the parents and Charles leaves. Stram afsnittet mere op The title of the story could mean two different things. The first one could be that the parents are very glad and excited with the decision about the preparatory school, because there is a lot of prestige if you go there and it would probably do well for their image. The other one is meant in a sarcastic way, because Charles will probably experience the worst day kun én dag? of his life. The story is wrtitten in 3rd person limited omniscient narrator. ’’A bell goes, somewhere beyond doors and down corridors, and suddenly the children are all gone, clattering away and leaving him there with the heaving floor and the walls that shift and swing.’’ (p. 65 l. 7-10). A non-omniscient 3rd person narrator would never be able to tell...
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...CASE STUDY: GSK (GlaxoSmithKline) Warm-up: • Do you think that we should prevent pharmaceutical firms applying for patents? • Selling drugs online has become a common practice. Do you believe we should go further in this direction? • Is the wave of M&A beneficial for clients in the pharmaceutical industry? Question 1: Derive three opportunities and three threats for GSK by first making the PESTEL analysis of the macro-environment surrounding the pharmaceutical industry. PESTEL analysis of the macro-environment surrounding the pharmaceutical industry: As a reminder: Macro-environment: PESTEL Industry (or sector): 5 forces of Porter + Life cycle THE PESTEL MODEL: 1. Political 2. Social 3. Environmental 4. Economic 5. Techonological 6. Legal SOCIAL FACTORS Ageing population: need more drugs Better informed customers: Firms should give more information, because when you’re sick the first thing you think of doing is looking up on the internet. Firms have to work on their communication Social responsibility: related to medications that are meant to cure people. How much money should be made from drugs that are saving lives? At which point should firms renounce to their huge benefits? Importance of emerging markets: some regions in Asia More: New industries for new diseases, geographical differences (some countries don’t have money to spend on drugs) ECONOMIC FACTORS Globalisation: market is going global concerning drugs and pharmaceutical products ...
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...Addressing the Challenges of Groups and Teams University of Phoenix LDR/531 WHO8MBA07 Harold Van Alstyne December 16, 2008 Addressing the Challenges of Groups and Teams Turning a group into a team is one of the biggest challenges faced by most of the organization these days. Two or more people together form a group, but it does not form a team. A group becomes team when you treat them as high level. To turn group into a team there needs to be a set measurable goals, define desired outcome and keep everyone focused. Team is defined as “a small number of people with complementary skills who are committed to a common purpose, performance goals, and an approach for which they hold themselves mutually accountable.” (Katzenbach and Smith, 1993). Teams are more structured than groups. All teams are groups but all groups are not teams. Big organizations are usually segregated into different teams. The segregation helps to achieve set goals and targets of the company which directly affects the bottom line. Bottom line is what matters in an organization. It requires lot of effective strategic planning to achieve the set goals and targets which affects the bottom line. It is important to form groups and teams in an organization because it helps in taking better decisions, increased productivity and improves employee morale to perform better. Some of the benefit of having a group is that more ideas are brought in to make sound decision. Members in a group...
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...Communicating Difficult News Gabriel Cintrón III BCOM/275 BUSINESS COMUNICATIONS AND CRITICAL THINKING February 4, 2013 Instructor: Evelyn Munoz University of Phoenix Communicating Difficult News Having to be the person in charge of assuring an effective communication for a difficult situation or incident is a challenging mission in itself. The task of being able to relay the message to different audiences and obtaining the desired tone, meaning or intention of the message to those specific groups can be an even harder task. If we use the case of the 30 workers trapped under a Chile copper mine as an example, and would have to communicate the message to the families as well as the company’s employees, different priorities go into each message. Victims Family Needs The first thing to bear in mind with this tragedy is that as a spokesperson for the company responsible for the collapse, probably will be viewed with skepticism. The person also might lack credibility when portraying his message. The person taking responsibility at the moment of the mining collapse, Chile’s minister of mining Laurence Goldborne, expressed that the relatives of these workers were very upset, and they didn’t believe what the company was telling them (Useem, Jordan & Koljatic, 2011). With these issues in consideration, the main goal should be of projecting reassurance that the company’s priority is to use all the possible resources to get them out alive. In order for the families to consider...
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...Magirus was a German company and a main IBM distributor for midrange computers in Europe. IBM consider Magirus as a partner and a key account, and Magirus was making big profit selling the IBM products. Magirus at start was ordering products from IBM using Lotus Notes, a program made by IBM and customized for Magirus needs.IBM didn’t have a common direct linkage with its partners around Europe. Every company needed to order products from IBM had a different type of proccesion. Another point we need to refer is that IBM changed all the time its systems for ordering dissatisfying its partners that couldn’t follow this changes.Thus the companies couldn’t trust IBM, cause it didn’t have established practises and taking decissions without consider their needs. So we can see that IBM didn’t have a satisfactory communication in B2B. Both IBM and Magirus seems to be initiative companies for different reasons. IBM needs was to establish a global system for communication via its partners, and saw an oppurtinity creating a system with Magirus that would use after for all of its partners.On the other side, Magirus wanted efficiancy in ordering items, looking for fast, low cost, and not complex proccedures. At the during of their collaboration, they had some communications problems they wanted to solve.IBM first invention was in PC/S system, an organization structure for ordering that was not succed because of the incompability of the pre-exist ordering system of Magirus. Magirus didn’t...
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...Cyworld Marketing Fundamentals (18-7-2012) ------------------------------------------------------------------------------------------------------------------------------------ 1. Problem Statement In mid 2007, Cyworld had increased to more than 21 million users from its 2.5 million in 2003. By the end of 2007, SK Communications had $197 million revenues and an operating loss of $0.35 million due to the acquisition of Empas. Cyworld accounted for 50% of total revenues and majority of operating profits. Almost 70% of Cyworld’s revenues were coming from selling virtual items to decorate user’s home pages but this source of revenue was starting to become exhausted so new revenue streams were needed. 2. Situation Analysis Company. Cyworld began as a simple social networking platform when it started in 1999. It initially provided a service that allowed users to build a social network of friends and not much more. The company’s goal was to offer users a “small, clean community,” which meant limited ads and an exclusive focus on social networking. However, as time passed, Cyworld eventually lost its original value proposition. By 2006, the company had become an open community, providing its users with a variety of services. Cyworld was no longer just focused on social networking, it had become a site based on personal media (concept of a user creating a “minihompy” and Home2) and a media platform (open platform for media sharing). Customer. Cyworld target users...
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...Programe tile: HND Business Unit 3: Organizations and Behaviour Assessment Subject: Facebook and Google Organisation and Behaviour Instructor: Asma Asrar Qureshi Assessed Students: Stoyan Dimitrov Florinela Neagu Nicoleta-Ana Bostaca Geranimo Bostaca Table of content that are all making reference to Facebook and Google organisations: 1. Comparing and contrasting the differences in organisational structures and behaviours. 2. Explaining the impact on performance of the business regarding organisation structure and culture 3. Factors that are influencing the individual behaviour at work 4. The impact of different types of leadership in organisations 5. Explaining how organisational theory underpins the practice of management. 6. Evaluating the different approach to management used by different organisations. 7. Discussing the impact that different leadership style might have in organisations in periods of change. 8. Comparing the application of different motivational theories within the workplace. 9. Evaluating the usefulness of a motivation theory for managers. 10. Explaining the nature of groups and behaviour within organisations. 11. Discussing the factors that might promote or inhibit the development of effective teamwork in organisations. 12. Evaluating the impact of technology on team functioning within the organisation. Facebook and Google Organisational Structure One of the most important...
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...CHAP 6 * Introduction * The indian pharmaceutical companies, before 2005, were not allowed to trade with developed countries because, India did not respected drug patents. * In 2005 India signed up a agreement that stated that India would agree with global patent rules. * This oppened a path for the rising of business opportunities. * This pharmaceutical firms produce now, low-cost generical and patented medicines that are sold worldwide, usually in partnership with western companies. * The western companies perform the R&D and marketing, and contract some indian firms to produce the medicines * This way of working togethere lowered the costs for western firms e for western consumers, at the same time it generated Jobs in índia increasing the wealth of the country, so now indians can buy more western products. * There are always winners and loosers. It can be win-win in long term as the winners will be more wealthier and spend more buying losser’s stuff * The earnings of the winners are bigger then the losses of loosers, so globally it is better to trade. * An Overview of Trade Theory: * Free Trade: situtation in wich the government does not influence in what consumers can buy or sell to other countries. * The Benefits of Trade: * No one suggests that Iceland can grown its own oranges, so they can benefit of trading what they are good producers(fish) for oranges, and then have a mixed diet. ...
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...AUDITING AND THE PUBLIC ACCOUNTING PROFESSION AUDITING AND ASSURANCE SERVICES DEFINED Auditing plays a vital role in business, goverment, and our economy. As a vocation, auditing offers the opportunity for challenging and rewarding careers in public accounting, industry and goverment. Many auditors develop a client based with a concentration in one or more key industries. As a result of serving many client in similar industries, few individuals understand the key competitiveness factors for a business better than auditor. Individuals choosing an auditing in a public accounting firm have the opportunity to progress from a starting position of staff assisstant to senior auditor, to manager and then to partner. Regardless of their career path, most auditors are recognized for their expertise in evaluating organizational performance. AUDITING DEFINED The term auditing is used to describe a broad range of activities in our society. The Report of the Committee on Basic Auditing Concepts of the American Accounting Association defines auditing as : “a systematic process of objectively obtaining and evaluating evidence regarding assertion about economic actions and events to ascertain the degree of correspondence between those assertions and established criteria and communicating the results to interested users.” Several attributes of auditing contained in this definition merit special comment: 1. A systematic process connotes a logical, structured, and organized...
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...-Who's in charge of internal control --> management (SOX) -Management has to sign off to show internal control is working -Everything over $10,000 needs a signature (stamps) ACFE (association of certified fraud examiners --> results from misconduct of employees, managers, and executives) definition of occupational fraud - "use of one's occupation for personal enrichment through the deliberate misuse or misapplication of the employing org's resources or assets." Fraud - A generic term that embraces all the multifarious means that human ingenuity can devise, which are resorted to by one individual, to get an advantage over another by false representation. No definite and invariable rule can be laid down as a general proposition in defining fraud, as it includes surprise, trickery, cunning, and unfair ways by that another is cheated. The only boundaries defining it are those that limit human knavery. Financial Statement Fraud - The intentional misstatement of financial statements through omission of critical facts or disclosures, misstatement of amounts, or misapplication of accepted accounting principles. ======================================================================= Types of occupational fraud and abuse: 1. Asset misappropriation (91.5%) - theft or misuse mostly committed by employees where cash is the most targeted asset 2. Corruption (30.8%) 3. Fraudulent statements (10.6%) Six Types of Fraud: 1. Employee Embezzlement (most common, taking...
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...Unit 1 Development Effective Communication in Health and Social Care P1: explain the role of effective communication and interpersonal interaction in a health and social care. Communication is the sharing of ideas and information. Most people communicate in many different ways: * In order to give or provide information. * To express their emotions/thoughts/feelings * To get to know each other * To persuade others * You need to communicate to get your point on cross * To develop PIES (physical, intellectual, emotional, social skills and language) Different types of communication Four types of communication 1. Group communication Taking part in a group discussion involves some additional issues as compared to one-to-one communication. * Group leaders: some groups such as team meetings have a leader or chairperson. Having a leader is very useful because they can help people to express their ideas; group leaders often encourage people to focus on a particular task within a group. * Group ‘ambiance’: group discussion only works well if people want to be involved. Sometimes people feel threatened if they have to speak within a formal group of people or they might stay quiet because they are worried about the reaction of others. It is important that the groups have the right emotional atmosphere. Formal groups often use...
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